User's Manual

Problem Possible cause Solution
Fonts and other characters on the external
monitor appear large.
The screen resolution is congured higher
than the maximum limit of the external
monitor.
Set the screen resolution equal to or lower
than the maximum limits of the external
monitor.
The graphics application does not detect
the external monitor.
Some graphics applications do not detect
external monitors connected to the
docking station.
Congure the external monitor. See Using
an external monitor on page 9.
The external monitor cannot be set as the
primary monitor when using some Intel
graphics applications.
Older Intel graphics applications do not
support setting the external monitor as
the primary monitor.
Download the latest Intel drivers from
http://www.hp.com/support.
The computer monitor does not work. An external monitor has been
disconnected from the docking station
before the docking station was
disconnected from the computer.
Disconnect the docking station from the
computer, and then disconnect the
external monitor from the docking station.
An external monitor does not work. There is a problem with the connection. 1. Disconnect the docking station from
the computer, and then disconnect
the external monitor from the
docking station.
2. Reconnect the docking station to the
computer, and then reconnect the
external monitor to the docking
station.
If this procedure does not resolve the
problem, restart your computer.
If restarting the computer does not resolve
the problem and your computer has NVIDIA
graphics, see the following item and try
the solution. If the external monitor still
does not work, you might need to reset
your computer. See your computer
documentation for instructions on creating
recovery media and performing a factory
reset.
If your computer has NVIDIA graphics, you
might need to congure the external
monitors in NVIDIA Control Panel.
Congure your displays in NVIDIA® Control
Panel:
1. Select Start, select Control Panel,
select Appearance and
Personalization, and then select
NVIDIA Control Panel.
2. If either Digital Display is listed or an
external monitor is listed twice,
disconnect the docking station from
the computer, and then disconnect
the external monitor from the
docking station. Reconnect the
external monitor, and then reconnect
the computer.
3. If the external monitor is listed but
not selected, select it, and then click
Apply.
A video is distorted. The display settings might be incorrect. Change the display settings:
1. Select Start, select Settings, and
then select System.
Solving common problems 27