User's Manual

Problem Possible cause Solution
2. Under Scale and layout, select a
value of 225% or lower from the
Change the size of text, apps, and
other items drop-down list.
A video device connected to the external
monitor port displays a black screen when
playing Blu-ray or other protected content.
The docking station does not support
viewing Blu-ray or other protected content
on an external monitor connected to the
external monitor port on the docking
station.
Use the computer’s display or connect the
external monitor to the computer.
The display state changed after restarting
the computer, or deactivating Sleep or
Hibernation.
The display state needs to be congured. Press fn+f4 to alternate the screen image
between 4 display states:
● PC screen only: View the screen
image on the computer only.
● Duplicate: View the screen image
simultaneously on both the computer
and the external monitor.
● Extend: View the screen image
extended across both the computer
and the external monitor.
● Second screen only: View the screen
image on the external monitor only.
Each time you press fn+f4, the display
state changes.
NOTE: For best results, especially if you
choose the "Extend" option, increase the
screen resolution of the external device as
follows. Select the Start button, select
Settings, and then select System. Under
Display, select the appropriate resolution,
and then select Keep changes.
Getting more information
● For comprehensive information about the docking station, as well as governmental agency and safety
information about the use of the docking station, access HP Help and Support. Select Start, and then
select HP Help and Support.
● The HP website (http://www.hp.com) provides product news and software updates.
Contacting support
If you cannot solve a problem using the troubleshooting tips in this chapter, you might need to contact
support.
For the fastest possible resolution of your problem, have the following information available when you
contact support:
NOTE: The serial number and other information for the docking station can be found on the bottom of the
docking station.
28 Chapter 6 Troubleshooting