User Guide SUMMARY This guide provides information about components, computer setup, backing up, and more.
Legal information © Copyright 2020 HP Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. DisplayPort™ and the DisplayPort™ logo are trademarks owned by the Video Electronics Standards Association (VESA) in the United States and other countries. Intel, Celeron, Pentium, Thunderbolt, and Xeon are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
About this guide This guide provides basic information for using and upgrading this product. WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death. CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury. IMPORTANT: Indicates information considered important but not hazard-related (for example, messages related to property damage).
Table of contents 1 Locating HP resources ...........................................................................................................................................................1 Product information ..........................................................................................................................................................1 Support .................................................................................................................................
Linux-ready systems .......................................................................................................................................................17 Setting up Red Hat Enterprise Linux (RHEL) ...................................................................................................................17 Setting up SUSE Linux Enterprise Desktop (SLED)..........................................................................................................17 Setting up Ubuntu....
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) .........................................................29 Downloading Remote HP PC Hardware Diagnostics UEFI .......................................................................................29 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version..................................................30 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number.................................
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1 Locating HP resources Read this chapter to learn about where to find additional HP resources. Product information To locate resources that provide product details, how-to information, and more, use this table. Table 1-1 Where to find product information Topic Location Technical specifications To find the QuickSpecs for your product, go to http://www.hp.com/go/quickspecs, and then click the link. Click Search all QuickSpecs, type your model name in the search box, and then click Go.
Table 1-2 Where to find support information (continued) Topic Location ▲ Go to http://www.hp.com/go/orderdocuments. IMPORTANT: You must be connected to the internet to access the latest version of the warranty. You can find your HP Limited Warranty located with the user guides on your product. The warranty might be on a CD or DVD provided in the box. In some countries or regions, HP might provide a printed warranty in the box.
Table 1-4 Where to find diagnostics tools (continued) Topic Location POST error codes See the computer Maintenance and Service Guide at http://www.hp.com/support. Follow the instructions to find your product, and then select Manuals. Product updates To locate resources that provide product updates, use this table. Table 1-5 Where to find product updates Topic Location Driver and BIOS updates Go to http://www.hp.
2 Computer features This chapter provides you with an overview of your computer's features. Front To identify the front panel components, use this illustration and table. NOTE: Your computer model might look slightly different from the illustration in this section. Table 2-1 Front components and their descriptions Item Icon Component 1 Power button 2 Power light Rear To identify the rear panel components, use this illustration and table.
Table 2-2 Rear components and their descriptions Item 1 Icon Component Item Icon Component HDD activity 6 Power connector 2 Security cable slot 7 DisplayPort™ (DP) connectors (3) 3 Access panel release latch 8 USB Type-C® SuperSpeed Plus port with HP Sleep and Charge (optional) 4 Serial port (optional) 9 HP Flex IO module (optional) Supports: ● VGA port ● HDMI port ● DisplayPort™ port ● 2nd network jack ● USB-C 3.1 Gen2 Charging Data Port ● Dual USB Type-A 3 ● Thunderbolt™ 3.
Table 2-3 Rear components and their descriptions Item Icon Component Item Icon Component 1 USB SuperSpeedPlus port with HP Sleep and Charge 3 Audio-out (headphone)/Audio in (microphone) combo jack 2 USB Type-C SuperSpeedPlus port with HP Sleep and Charge 4 USB SuperSpeedPlus port with HP Sleep and Charge Product specifications Read this section to learn where to find the technical specifications about your computer. To find the QuickSpecs for your product, go to http://www.hp.
3 Setting up the computer This chapter describes how to set up your computer. Ensuring proper ventilation Proper ventilation for the system is important for computer operation. Follow these guidelines. ● Operate the computer on a sturdy, level surface. ● Provide at least 15.24 cm (6.00 in) of clearance at the front and back of the computer. (This distance is the minimum for all computer models.) NOTE: Your computer might look slightly different from the illustration in this section.
● Never restrict the incoming or outgoing airflow of the computer by blocking any vents or air intakes. Setup procedures Read this section to learn how to set up your computer. WARNING! To reduce the risk of electric shock: ● Plug the power cord into an AC outlet that is easily accessible at all times. ● If the power cord has a 3-pin attachment plug, plug the cord into a grounded (earthed) 3-pin outlet.
Planning for additional monitors Read this section to learn what you need to know before adding monitors to your computer. All graphics cards provided with HP Z-series computers support two simultaneous-display monitors (see Connecting and configuring monitors on page 12). Cards that support more than two monitors are available. The process for adding monitors depends on your graphics cards and the type and number of monitors you add. Use this process to plan for adding more monitors. 1.
3. If you want to add a new graphics card or cards: a. Determine which supported graphics card best fits your needs in terms of number of monitors, compatibility with the monitors you plan to use, and performance. b. Be sure that you have the correct drivers for the card. For HP-qualified drivers, go to http:// www.hp.com/support, select Software and drivers, and then follow the on-screen instructions. c. Install the graphics card according to the video instructions for your computer at http:// www.
Table 3-1 Graphics cards and monitor connectors (continued) Monitor connector Graphics card interface connector VGA Mini DisplayPort mDP–to– VGA adapter (sold separately) DVI Dual Link DVI mDP–to–DVI adapter N/A DisplayPort (DP) HDMI Mini DisplayPort (mDP) USB Type-C mDP–to– mDP adapter mDP–to– HDMI adapter mDP–to– mDP cable N/A HDMI USB TypeC* HDMI–to– VGA adapter HDMI–to–DVI adapter/cabl N/A e N/A HDMI cable N/A N/A USB TypeC–to–VGA adapter N/A USB Type-C– to–DP adapter USB Typ
Connecting and configuring monitors Read this section to learn how to connect and configure monitors. NOTE: The supported graphics cards typically allow at least two monitors, as shown in this section; some supported cards allow more monitors. See the graphics card documentation for details. NOTE: Your computer might look slightly different from the illustration in this section. 1.
See your graphics card documentation for details. NOTE: Some third-party configuration utilities require that you enable the monitors in Windows before using the configuration tool. See your graphics card documentation for more information, and for graphics card drivers, go to http://www.hp.com/support.
4 Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster. IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process.
HP recommends that you attempt to restore your system using the Restoring and recovery methods on page 15. Creating a system restore System Restore is available in Windows. The System Restore software can automatically or manually create restore points, or snapshots, of the system files and settings on the computer at a particular point. When you use System Restore, it returns your computer to its state at the time you made the restore point. Your personal files and documents should not be affected.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps. To change the boot order: 1. Insert the HP Recovery media. 2. Access the system Startup menu. ● For computers or tablets with keyboards attached, turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options. ● For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume up button, and then select f9.
5 Setting up Linux This chapter describes how to set up and restore the Linux operating system. IMPORTANT: Do not add optional hardware or third-party devices to the computer until the operating system is successfully installed. Adding hardware might cause errors and prevent the operating system from installing correctly. NOTE: After you set up the operating system, be sure that the latest BIOS, drivers, and software updates are installed.
Setting up Ubuntu Various versions of Ubuntu are certified and supported by Canonical on HP computers. For more information, go to the Ubuntu Desktop certified hardware search page at http://www.ubuntu.com/ certification/desktop and search for your computer product. Ubuntu is available at no cost from http:// www.ubuntu.com.
6 Updating the computer HP is constantly working to improve your total computer experience. To ensure that the computer uses the latest enhancements, HP recommends that you install the latest BIOS, driver, and software updates on a regular basis. After successfully starting the computer for the first time, follow these guidelines to be sure that the computer is up to date: ● Be sure that you have the latest system BIOS version loaded. See Updating the BIOS on page 19.
4. If the BIOS version on the website is a version later than the one on your system, download the appropriate version for the computer. Follow the instructions in the release notes to complete the installation. Upgrading device drivers To learn how to upgrade device drivers, read this section. If you install a peripheral device (such as a printer, display adapter, or network adapter), confirm that you have the latest device drivers loaded.
7 Maintenance, diagnostics, and minor troubleshooting This section provides information about maintenance, diagnostics, and minor troubleshooting. Turning off the computer To properly turn off the computer, shut down the operating system software. IMPORTANT: Holding down the power button to shut off the computer can cause loss of user data and might damage the storage device.
● Verify that the computer is plugged into a functional AC outlet. ● Remove all optical discs and USB flash drives before starting the computer. ● Verify that the computer is on and the power light is on. ● If you have installed an operating system other than the factory-installed operating system, confirm that it is supported on your system by going to http://www.hp.com/go/quickspecs. ● Verify that the display panel is lit.
Customer Self Repair Under the Customer Self Repair program, you can order a replacement part and install the part without on-site HP technical assistance. Customer Self Repair might be required for some components. For more information, go to http:// www.hp.com/go/selfrepair and select your product. NOTE: Some components are not eligible for Customer Self Repair and must be returned to HP for service. Call support for further instructions before attempting to remove or repair these components.
Online support Online support resources include web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and product change notification services. The following websites are also available to you: ● http://www.hp.com—Provides useful product information. ● http://www.hp.com/support—Provides the latest online documentation, worldwide technical support, and access to software and drivers for computers.
● Note any third-party hardware or software. ● Note the details of any blinking lights on the front of the computer (tower and desktop configurations) or on the side of the computer (all-in-one configurations). ● Note the applications that you were using when you encountered the problem. NOTE: When you call in for service or support, you might be asked for the product number of the computer (for example: PS988AV).
8 Using HP PC Hardware Diagnostics You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics UEFI, a firmware feature.
1. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar. 2. Select Troubleshooting and fixes. 3. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-screen instructions. NOTE: To stop a diagnostic test, select Cancel.
The tool downloads to the selected location. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB flash drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen instructions.
3. b. Hard drive c. BIOS When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run, and then follow the on-screen instructions. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image. ● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive. 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download Remote Diagnostics, and then select Run. Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number You can download HP Remote PC Hardware Diagnostics UEFI by product name or number.
9 Computer operating guidelines, routine care, and shipping preparation Follow these guidelines to ensure the best performance and useful life of your computer. Operating guidelines and routine care HP has developed guidelines to help you properly set up and care for the computer and monitor. ● Keep the computer away from excessive moisture, direct sunlight, and extreme heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.
Removing dirt and debris from your computer Here are the recommended steps to clean dirt and debris from your computer. 1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the surfaces. 2. Turn off your device and unplug the power cord and other connected external devices. Remove any installed batteries from items such as wireless keyboards.
3. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should be moist, but not dripping wet. CAUTION: Do not use any of the following chemicals or any solutions that contain them, including spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia, ethyl alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner, benzene, or toluene.
10 Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
11 Accessibility HP's goal is to design, produce, and market products, services, and information that everyone everywhere can use, either on a stand-alone basis or with appropriate third-party assistive technology (AT) devices or applications. HP and accessibility Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reflected in everything HP does.
● Support and contribute to industry standards and guidelines for accessibility. International Association of Accessibility Professionals (IAAP) IAAP is a not-for-profit association focused on advancing the accessibility profession through networking, education, and certification. The objective is to help accessibility professionals develop and advance their careers and to better enable organizations to integrate accessibility into their products and infrastructure.
● HP Shopping–peripherals for HP products If you need additional support with the accessibility features on your HP product, see Contacting support on page 39.
● Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and navigability) ● Understandable (by addressing readability, predictability, and input assistance) ● Robust (for instance, by addressing compatibility with assistive technologies) Legislation and regulations Accessibility of IT and information has become an area of increasing legislative importance. These links provide information about key legislation, regulations, and standards.
Educational institutions Many educational institutions, including these examples, provide information about disabilities and age related limitations. ● California State University, Northridge, Center on Disabilities (CSUN) ● University of Wisconsin - Madison, Trace Center ● University of Minnesota computer accommodations program Other disability resources Many resources, including these examples, provide information about disabilities and age-related limitations.
Index A accessibility.................................... 35 accessibility needs assessment..... 36 assistive technology (AT) finding........................................36 purpose..................................... 35 AT (assistive technology) finding........................................36 purpose..................................... 35 D diagnostics....................................... 2 DisplayPort connector, identifying...5 documentation.................................
P ports USB SuperSpeedPlus...................5 USB Type-C SuperSpeed Plus with HP Sleep and Charge.............. 5 power button, identifying................ 4 power connector identifying................................... 5 power light, identifying.................... 4 product change notifications......... 24 product information......................... 1 proper ventilation, ensuring............ 7 R recovery..........................................14 discs...........................................
