User Manual
Table Of Contents
- Locating HP resources
- Computer features
- Setting up the computer
- Backing up, restoring, and recovering
- Setting up Linux
- Updating the computer
- Maintenance, diagnostics, and minor troubleshooting
- Using HP PC Hardware Diagnostics
- Using HP PC Hardware Diagnostics Windows (select products only)
- Using HP PC Hardware Diagnostics UEFI
- Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
- Computer operating guidelines, routine care, and shipping preparation
- Electrostatic discharge
- Accessibility
- Index
Online support
Online support resources include web-based troubleshooting tools, technical knowledge databases, driver
and patch downloads, online communities, and product change notication services.
The following websites are also available to you:
● http://www.hp.com—Provides useful product information.
● http://www.hp.com/support—Provides the latest online documentation, worldwide technical support,
and access to software and drivers for computers.
Customer support for computers
To look for
dierent types of troubleshooting topics, follow these steps.
1. Go to http://www.hp.com/support.
2. Search for your product.
3. Select Troubleshooting.
4. Select the problem that you are troubleshooting.
Advisories or bulletins and notices
Go to the HP Support site to nd advisories or bulletins and notices.
1. Go to http://www.hp.com/support.
2. Select your product.
3. Select Advisories or Bulletins and Notices.
4. Select an item to view.
Product Change Notications
Product Change Notications (PCNs) are proactive notications for product changes occurring within a 30- to
60-day window of the eective date of the change in the manufacturing process.
PCNs give you advance notice of changes to your product, such as an updated BIOS version that you might
decide to download before the product change is required. To view a list of PCNs, go to the Bulletins and
Notices page for your product.
Calling support
At times, you might encounter an issue that requires support. Before you call support, take these actions to
prepare.
● Have the computer readily accessible.
● Write down the computer serial number, product number, model name, and model number and have them
in front of you. This information is provided on labels. The labels might be on the bottom of the computer,
on the rear panel of the computer, or under the service door.
● Note any applicable error messages.
● Note any add-on options.
● Note the operating system.
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Chapter 7 Maintenance, diagnostics, and minor troubleshooting