HP SmartStream 3D Command Center User Guide
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Table of contents 1 About Command Center .......................................................................................................................................................................... 1 2 Quick start .................................................................................................................................................................................................. 2 Download the application .............................................................
Device alerts ............................................................................................................................................................................ 19 6 Notification center .................................................................................................................................................................................. 20 Types of notifications ...............................................................................................
1 About Command Center HP Smartstream 3D Command Center is a client application that fully monitors your HP 3D printers, and all other complementary devices such as processing stations, build units, and other 3D accessories, to fully utilize the power of the HP 3D ecosystem. Command Center must be installed with your 3D devices. It helps you to make all of your 3D printing builds successful: review print jobs and be ahead of the printer’s needs by remotely viewing firmware updates, warnings, and errors.
2 Quick start After installing, connecting, and setting up the application, you will see the following window, showing information about the various devices that you have added to it. a. Monitoring overview area b. Main bar c. Notification icon d. Preferences icon Before using the application for the first time, please read the documentation to get a basic understanding of the application and its uses. To open the user guide, press F1.
● Microsoft Windows 8 (64-bit) ● Microsoft Windows 7 (64-bit) Software updates are notified through Notification Center, and you can automatically install new versions. Connect to a server Once the printer and the assigned computer are connected to your local network and to the HP Cloud, open the HP SmartStream 3D Command Center Client that you have just installed, and go to Network connectivity > Server. By default, all available servers on your network are displayed.
● NAME: Enter any name you choose to identify your printer. ● HOSTNAME OR IP ADDRESS: HP recommends using the hostname, or alternatively a static IP address, to avoid future connectivity problems. ● ADMINISTRATOR PASSWORD: This password is set in your printer. ● SELECT FROM THE LIST: You can either select from the list or enter the name of your HP partner or reseller., ● Certificate of Installation: When you click this, a new window opens. You must fill in the form to activate your warranty.
3 Set up preferences General preferences Select your preferred language and units from the drop-down menus. Network connectivity In the Network connectivity tab, you can manage servers, connect to a proxy server, or run network diagnostics. Manage servers On the Server tab you can see a list of all available servers in your network. Select a server and click are successfully connected, . Once you indicates the server that is connected.
Connect to proxy server Under Advanced you can connect to a private proxy server, which can be password-protected. Enter the proxyserver settings if you want to use a proxy server to connect to the Internet. Run network diagnostics You can also run network diagnostics to troubleshoot connectivity problems.
Device management Add a device To add a printer or processing station, see Add your first HP 3D printer on page 3. To add a build unit, you need to fill in only two fields: ● Device name: Whatever name you choose to identify your build unit. ● Serial number: The serial number of the build unit. Manage the list of devices In the Device management tab, you have a list of all the 3D devices that have been registered in Command Center as your 3D fleet.
4 Access and security Network connection security 8 ● Device data are accessed through HTTPS from HP SmartStream 3D Command Center Servers using the Web Services from the devices. ● Data connections to the cloud are always initiated by HP SmartStream 3D Command Center Server. No incoming network ports need to be opened. ● Neither the HP SmartStream 3D Command Center, nor any devices connected to it, are accessed from the general Internet.
Network and computer requirements Network requirements ● Use hostnames or static IP addresses in devices and in the Command Center Server computer, which will prevent disconnections due to changes of IP address. ● The Command Center Server computer needs to open port 8080-8090 to allow Clients to connect to it. ● To allow the Command Center Server access to the cloud, you need to check that the firewall is not blocking the following endpoints: – http://www.printos.com, port 443 (or https://www.
NOTE: Your local network configuration may require that a member of your IT department performs all the procedures described in this chapter, before and during the installation. This is to ensure that all the instances of the software are up and running and properly connected to the HP Cloud and to the printer. Make sure they are available on the agreed date of printer installation. If you require further help, contact your HP service representative, who can connect you to a HP network specialist.
The next step is to select from the list the certified HP partner who installed your device. The last step is the Certificate of Installation.
Possible error messages ● Invalid device name The name of the device is not acceptable: some characters are not supported. ● Invalid device credentials The administrator password that you have given for the device is incorrect. ● Device not supported The PrintOS account is not associated with a 3D printing device, or the device serial number is incorrect.
● The list shows servers that have been detected automatically, with their IP addresses. If only one server is detected, the client is automatically connected to it. If more than one are detected, you should select one of them. ● If no servers appear, you can click Add server to add a server manually. Enter the IP address and 8080 port of the server computer. The IP address and port are displayed in the notification area. You can save manually added servers by clicking the star.
If an error is found, you will see an error message that varies according to the cause of the problem. The following window is an example.
5 Monitoring basics Each device is represented by a card that summarizes the most important information about the device. By default, the build status information is shown. The upper part of the card shows the following information: ● Icon that helps to identify the type of device. ● Shows the expected finish time, if a part is being built. ● Name of the device chosen by the user who registered it in Command Center. ● Current status of the device.
The Build status tab The Builds tab 16 Chapter 5 Monitoring basics ENWW
The Supplies tab The About tab Click Back or the breadcrumb to go back to the monitoring overview area (see Quick start on page 2). Types of devices Command Center can monitor all models of 3D printers, processing stations, build units, and cooling frames. 3D printers 3D printers have the following sections: ● ENWW Build status: Information about the ongoing activity of the printer.
While a job is being printed, you can see the following information: ● ● – JOB NAME – MATERIAL – PRINT PROFILE – LAYERS: The number of layers printed, and the total number of layers to print – HEIGHT: The height printed, and the total height to print – PARTS: The number of parts printed, and the total number of parts to print Builds: Information about the current job file that is being printed, the upcoming jobs, and the pending jobs to be printed.
Device alerts Cards may display warnings or errors, which may override the printer status, depending on their importance, which is determined by the printer. ENWW ● Warnings are about non-urgent issues, such as a maintenance routine. A warning about a particular component is displayed on the icon representing that component. ● Errors are about urgent issues that could stop the printer from starting a job, such as a broken lamp.
6 Notification center Click to open the panel. The number of unread messages is displayed beside the icon. To close the panel, click again, or click anywhere else outside the notification drawer. Types of notifications New versions available ● Software updates are notified through the notification center; you can install new versions automatically. ● If there is a firmware update available, the Command Center displays a new message in the notification center.
