HP 17 Laptop PC HP 17g Laptop PC HP 17q Laptop PC Maintenance and Service Guide
© Copyright 2017, 2108 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 Getting to know your computer ...................................................................................................................... 7 Right side ...............................................................................................................................................................
Removal and replacement procedures for Authorized Service Provider parts ................................................... 37 Component replacement procedures .................................................................................................................. 37 Display subcomponents (bezel, webcam, panel) ............................................................................. 37 Bottom cover ............................................................................................
9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 91 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 92 10 Specifications ............................................................................................................................................ 93 Computer specifications ...........................................
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1 Product description Category Description Product name Processors UMA Discrete R17MM1-30 2GB Discrete R17MM1-70 2GB Discrete R17MM1-70 4GB HP 17 Laptop PC √ √ √ √ Model numbers: 17-bs000 – 17-bs099 √ √ √ √ HP 17g Laptop PC √ √ √ √ Model numbers: 17-br000 – 17-br099 √ √ √ √ HP 17q Laptop PC √ √ √ √ Model numbers: 17-bu000 – 17-bu099 √ √ √ √ HP 17 Laptop PC √ √ √ √ Model numbers: 17-bs100 – 17-bs199 √ √ √ √ HP 17g Laptop PC √ Model numbers: 17-br100 – 17-br1
Category Description UMA Graphics Internal graphics √ Intel UHD Graphics 620 √ Intel HD Graphics 620 √ √ Intel HD Graphics 520 √ √ Intel HD Graphics 505 √ √ Intel HD Graphics 405 √ √ Intel HD Graphics 500 √ Intel HD Graphics 400 √ Memory Discrete R17MM1-70 2GB √ Switchable discrete graphics √ √ AMD Radeon™ M530 R17M-M1-70 with 4096 MB or 2048 GB of dedicated video memory √ √ √ Support HD Decode, DX12, and HDMI √ √ √ √ Support Optimus √ √ √ √ 16:9 Ultra Wide Aspect
Category Hard drives Fixed optical drive Camera and microphone Audio Description UMA Discrete R17MM1-30 2GB Discrete R17MM1-70 2GB Discrete R17MM1-70 4GB ● 8192-MB total system memory (8192×1) or (4096×2) √ √ √ √ ● 6144-MB total system memory (4096×1) + (2048×1) √ √ √ √ ● 4096-MB total system memory (4096×1) √ √ √ √ Supports 6.35-cm (2.5-in) SATA hard drives in 9.5 mm (.37 in) and 7.2 mm (.28 in) thicknesses √ √ √ √ 7.2mm/9.
Category Description Ethernet Wireless networking Discrete R17MM1-30 2GB Discrete R17MM1-70 2GB Discrete R17MM1-70 4GB Integrated 10/100/1000 network interface card (NIC) √ √ √ √ Integrated wireless with single antenna (M.2/PCIe): √ √ √ √ Compatible with Miracast-certified devices √ √ √ √ Support for the following WLAN formats: √ √ √ √ ● Realtek RTL 8188EE 802.11 bgn 1x1 WiFi Adapter √ √ √ √ ● Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.
Category Description UMA Discrete R17MM1-30 2GB Discrete R17MM1-70 2GB Discrete R17MM1-70 4GB Power requirements Battery (cylindrical) √ √ √ √ 4-cell, 41-Whr, li-ion battery √ √ √ √ 3-cell, 31-Whr, li-ion battery √ AC adapters: √ 45 W √ √ √ √ √ √ √ 65 W 65 W EM √ 90 W Security Operating system Serviceability √ 1 meter power cord (C5) √ √ √ √ TPM 2.
6 Chapter 1 Product description
2 Getting to know your computer Right side Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. Blinking white: The hard drive is being accessed.
Left side Component Description (1) Power connector Connects an AC adapter. (2) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully charged. ● Blinking white: The AC adapter is disconnected and the battery has reached a low battery level. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The battery is not charging. (3) Vent Enables airflow to cool internal components.
Display Component Description (1) Camera light On: The camera is in use. (2) Camera Allows you to video chat, record video, and record still images. (3) Internal microphone Records sound. (4) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). *The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
Keyboard area TouchPad Component 10 Description (1) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse.
Lights Component Description (1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (2) Mute light ● On: Computer sound is off. ● Off: Computer sound is on.
Button Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information.
Special keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes specific functions when pressed in combination with another key. (3) Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. (4) Action keys Execute frequently used system functions. NOTE: On select products, the f5 action key turns the keyboard backlight feature off or on.
Bottom Component 14 Description (1) Speakers Produce sound. (2) Battery lock Locks the battery in the battery bay. (3) Battery bay Holds the battery. (4) Battery release latch Releases the battery.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. ● Service label—Provides important information to identify your computer.
Component 16 (4) Serial number (5) Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Item Component (1) Display assembly [43.9-cm 17.3-in] Spare part number NOTE: Displays are only spared at the subcomponent level. For display assembly spare part information, see Display assembly subcomponents on page 22. (2) Top cover/keyboard (includes TouchPad mylar; does not include TouchPad board or TouchPad click board) NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page 81.
Item Component Spare part number ● Intel Core i5-8250U processor and 2 GB of dedicated video memory 939591-xxx ● Intel Core i5-7200U processor and 2 GB of dedicated video memory (M1-70) 925616-xxx ● Intel Core i5-7200U processor and 2 GB of dedicated video memory (M1-30) 925617-xxx ● Intel Core i3-6006U processor and 2 GB of dedicated video memory 925620-xxx ● Intel Pentium N3710 processor and 2 GB of dedicated video memory 939590-xxx Intel Pentium N4200 processor and 2 GB of dedicated vid
Item (14) Component Spare part number ● 256 GB 760615-044 ● 128 GB 759848-025 Memory module (PC3L, 12800, 1600-MHz) PC3L-1600 For use in models with Intel Pentium and Celeron processors ● 8-GB 693374-005 ● 4 GB 691740-005 PC4-2400 For use in models with Intel Core processors (15) ● 8-GB 862398-855 ● 4 GB 862397-855 ● 2 GB 864271-855 USB board 926528-001 NOTE: The USB board cable is available using spare part number 926516-001.
Item (26) (27) Component Spare part number Silk gold 926494-001 Smoke gray 926495-001 Marine blue 926496-001 Amethyst purple 926497-001 Pale mint 926498-001 Champagne rose 926499-001 Jet black 926500-001 Snow white 926501-001 Empress red 926502-001 Rose gold 926503-001 Rubber Kit (includes front and rear feet) Pike silver 926547-001 Silk gold 926548-001 Smoke gray 926549-001 Marine blue 926550-001 Amethyst purple 926551-001 Champagne rose 926552-001 Jet black 926553-001
Display assembly subcomponents Item Component Spare part number (1) Display bezel 926504-001 (2) Webcam/microphone module HD 919471-003 VGA 919472-003 (3) Touch control board (includes tape and EMI foil) 926532-001 (4) Raw display panel (16:9 Ultra Wide Aspect Ratio [43.9-cm 17.
Item Component Spare part number Left, jet black 926533-001 Right, jet black 926534-001 Left, snow white 926535-001 Right, snow white 926536-001 Left, pike silver 926537-001 Right, pike silver 926538-001 Left, rose gold 926542-001 Right, rose gold 926543-001 Left, champagne rose 926544-001 Right, champagne rose 926545-001 Left, silk gold 928883-001 Right, silk gold 928884-001 (6) Hinges (left and right) 926527-001 (7) Display cable (8) (9) Touch displays 926520-001 Non-to
Item Component Spare part number ● Pike silver 933291-001 ● Silk gold 933292-001 ● Smoke gray 933293-001 ● Marine blue 933294-001 ● Amethyst purple 933295-001 ● Pale mint 933296-001 ● Champagne rose 933297-001 ● Jet black 933298-001 ● Snow white 933299-001 ● Empress red 933300-001 ● Rose gold 933301-001 ● Silk gold L00662-001 Miscellaneous parts Component Spare part number HP Smart AC adapter 45-W 741553-850 65-W 710412-001 65-W EM 913691-850 90-W 710413-001
Component Spare part number Pike silver 926547-001 Silk gold 926548-001 Smoke gray 926549-001 Marine blue 926550-001 Amethyst purple 926551-001 Champagne rose 926552-001 Jet black 926553-001 Snow white 926554-001 Empress red 926555-001 Rose gold 926556-001 Pale mint 926557-001 Screw Kit 926725-001 HDMI to VGA adapter 701943-001 Mass storage devices Mass storage devices 25
Item Component Spare part number (1) DVD+/-RW Double-Layer SuperMulti Drive 920417-009 (2) Optical drive bezel Pike silver 926505-001 Silk gold 926506-001 Smoke gray 926507-001 Marine blue 926508-001 Amethyst purple 926509-001 Pale mint 926510-001 Champagne rose 926511-001 Jet black 926512-001 Snow white 926513-001 Empress red 926514-001 Rose gold 926515-001 (3) Optical drive bracket 926526-001 (4) Hard drive (does not include bracket) 2-TB, 5400-rpm, 2.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
Typical electrostatic voltage levels Relative humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V 11,0
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer Self-Repair parts CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.
Battery Description Spare part number 4-cell, 41-Whr, 2.8-Ah Li-ion battery 919701-850 3-cell, 31-Whr, 2.8-Ah Li-ion battery 919700-850 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
To replace the battery, align the battery so it is parallel to the rear of the computer, and then push the battery into the battery bay until it snaps into place (1). Slide the battery lock latch (2) to lock the battery.
Optical drive Description Spare part number Optical drive (DVD+/-RW Double-Layer SuperMulti) 920417-009 Optical drive bracket 926526-001 Optical drive bezel Pike silver 926505-001 Silk gold 926506-001 Smoke gray 926507-001 Marine blue 926508-001 Amethyst purple 926509-001 Pale mint 926510-001 Champagne rose 926511-001 Jet black 926512-001 Snow white 926513-001 Empress red 926514-001 Rose gold 926515-001 Before removing the optical drive, follow these steps: 1.
2. Remove the optical drive (2) by sliding it out of the optical drive bay. 3. If it is necessary to remove the optical drive bezel, insert a paper clip into the release hole (1) to disengage the bezel. Press the tab (2) to release the bezel from the drive. Rotate the side of the bezel (3), and the remove it (4).
4. If it is necessary to replace the bracket on the rear of the optical drive, remove the Phillips PM2.0×2.5 screw (1) that secures the bracket to the drive, and then remove the bracket (2). Reverse this procedure to reassemble and install the optical drive.
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Before removing display subcomponents while the display assembly is still attached to the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
c. 5. Disconnect the cable (2) from the module. To remove the display panel: a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the enclosure. b. Rotate the display panel onto the keyboard (1) to gain access to the display cable connection on the back of the panel. c. On the back of the display panel, release the adhesive strip that secures the display panel cable to the display panel (2), and then disconnect the cable (3).
d. Remove the display panel from the computer. Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel.
Bottom cover Description Spare part number Bottom cover for use in models of the following colors: Pike silver 926493-001 Silk gold 926494-001 Smoke gray 926495-001 Marine blue 926496-001 Amethyst purple 926497-001 Pale mint 926498-001 Champagne rose 926499-001 Jet black 926500-001 Snow white 926501-001 Empress red 926502-001 Rose gold 926503-001 Before removing the bottom cover, follow these steps: 1. Shut down the computer.
4. Remove the two Phillips PM PM2.5×14.0 screws (3) that secure the bottom cover to the computer. 5. Start at the front of the computer and pry to separate the bottom cover from the computer (1). Work your way around prying to disengage the bottom cover from the computer (2), and then remove the cover (3). Reverse this procedure to install the bottom cover.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive cover. Description Spare part number 2-TB, 5400-rpm, 2.5 inch 912487-855 1-TB, 5400-rpm, 2.5 inch 676423-855 500-GB, 5400-rpm, 2.5 inch 683839-855 Hard drive holder 905974-001 Before removing the hard drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. Lift the hard drive up, and then pull it away from the connector and remove it from the computer. 3. To disassemble the hard drive, pull the sides of the cover up and away from the hard drive (1), and then remove the cover from the hard drive (2). Reverse this procedure to reassemble and install the hard drive.
WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11 AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) 793840-005 Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter 927230-855 Realtek RTL 8188EE 802.11 bgn 1x1 WiFi Adapter 927235-855 Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
RTC battery Description Spare part number RTC battery 926546-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
Memory module Description Spare part number Memory module (PC3L-1600) For use in models with Intel Pentium and Celeron processors 8-GB 693374-005 4-GB 691740-005 Memory module (PC4-2400) For use in models with Intel Core processors 8-GB 862398-855 4-GB 862397-855 2-GB 864271-855 Before removing a memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module.
Solid-state drive Description Spare part number Value SSD: 256 GB 865902-014 128 GB 827560-045 TLC: 512 GB 763008-016 256 GB 760615-044 128 GB 759848-025 Before removing the solid-state drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
Solid-state drive holder and board Description Spare part number Solid-state drive holder 858260-001 Solid-state drive board 856614-001 Before removing the solid-state drive holder and board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Lift the board out of the holder (2). Reverse this procedure to install the solid-state drive holder and board.
Optical drive connector Description Spare part number Optical drive connector 926521-001 Before removing the optical drive connector, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
TouchPad click board Description Spare part number TouchPad click board 926530-001 TouchPad click board cable 928882-001 NOTE: This cable connects from the TouchPad click board to the system board. TouchPad cable NOTE: 926518-001 This cable connects from the TouchPad board to the TouchPad click board. Before removing the TouchPad click board, follow these steps: 1. Shut down the computer.
TouchPad board Description Spare part number TouchPad board 926531-001 TouchPad cable 926518-001 NOTE: This cable connects from the TouchPad board to the TouchPad click board. Before removing the TouchPad board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
USB board Description Spare part number USB board 926528-001 USB board cable 926516-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Speakers Description Spare part number Speakers (includes left and right speakers and cable) 926558-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Fan Description Spare part number Fan 926724-001 Before removing the fan, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal materials.
b. 2. If you have a model with UMA graphics and fan: a. 60 Remove the heat sink (2) from the system board. In the order indicated on the heat sink, loosen the four Phillips screws (1) that secure the heat sink to the system board.
b. 3. Remove the heat sink (2) from the system board. If you have a model with UMA graphics and no fan: a. In the order indicated on the heat sink, loosen the four Phillips screws (1) that secure the heat sink to the system board. b. Remove the heat sink (2) from the system board. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.
62 ● Discrete graphics: Thermal paste is used on the heat sink (1) (3) and associated system board components (2) (4). ● UMA graphics on models with fan: Thermal paste is used on the heat sink (1) and associated system board component (2).
● UMA graphics on models without fan: Thermal paste is used on the heat sink (1) and associated system board component (2). Reverse this procedure to reassemble and install the heat sink assembly.
System board NOTE: The system board spare part kit includes replacement thermal materials.
6. Remove the bottom cover (see Bottom cover on page 41). 7. Remove the fan (see Fan on page 58).
4. Lift the system board out of the computer (3). Reverse this procedure to install the system board.
Display assembly Description Spare part number Raw display panel (43.9-cm [17.
Description Spare part number Rose gold 933301-001 Silk gold L00662-001 Hinges (left and right) 926527-001 Hinge covers Left, jet black 926533-001 Right, jet black 926534-001 Left, snow white 926535-001 Right, snow white 926536-001 Left, pike silver 926537-001 Right, pike silver 926538-001 Left, rose gold 926542-001 Right, rose gold 926543-001 Left, champagne rose 926544-001 Right, champagne rose 926545-001 Left, silk gold 928883-001 Right, silk gold 928884-001 Webcam/microph
3. Disconnect the power connector cable (3) and display cable (4) from the system board . 4. Remove the two Phillips PM2.5×5.0 screws (1) that secure each hinge to the computer. 5. Remove the two Phillips broadhead PM2.0×2.0 screws (2) that secure each hinge to the computer.
6. Remove the display cable routing guide from the display enclosure. 7. Open the display to rotate the hinges upward to an angle (1). 8. Separate the display assembly from the computer (2). If it is necessary to replace any of the display assembly subcomponents: 1. 70 Flex the inside of the top edge (1), left (2) and right sides (3), and the inside of the bottom edge (4) of the display bezel until the bezel disengages from the display enclosure.
2. Remove the display bezel (5). NOTE: In this procedure the display will not be connected to the computer as shown in the following image. 3. To remove the webcam/microphone module: a. Position the display assembly with the top edge toward you. b. Lift to disengage the adhesive that secures the webcam/microphone module to the display (1).
c. 4. Disconnect the cable (2) from the module. To remove the display panel: a. Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the enclosure. NOTE: In this procedure the display will not be connected to the computer as shown in the following image. b. 72 Rotate the display panel onto the keyboard (1) to gain access to the display cable connection on the back of the panel.
c. On the back of the display panel, release the adhesive strip that secures the display panel cable to the display panel (2), and then disconnect the cable (3). d. Remove the display panel from the computer. NOTE: In this procedure the display will not be connected to the computer as shown in the following image. 5. To remove the touch control board from the display: a. Remove the two Phillips PM2.0×2.0 screws (1) that secure the touch control board to the top of the display assembly. b.
6. 74 d. Disconnect the two cables from the board (2)(3). e. Remove the touch control board from the display assembly. To remove the display hinge covers: a. Remove the Phillips PM2.0×5.0 screw (1) that secures each hinge cover to the display enclosure. b. Slide the right hinge cover toward the right and the left hinge cover toward the left (2) to remove them from the display.
c. 7. For installation, note the routing of the display cable through the left hinge cover (3) and display cable through the right hinge cover (4). To remove the display hinges: a. Remove the Phillips PM2.0×3.0 screw (1) from the top of each hinge and three Phillips PM2.5×4.0 screws (2) from the bottom of each hinge.
b. 8. Remove the display hinges from the panel (3). To remove the wireless antennas and cables, peel the antennas of the display enclosure (1), release the wireless antenna cables from the clips (2) built into the side of the display enclosure, and then remove the antennas and cables. NOTE: Number of antennas and transceivers may vary.
9. To remove the display/webcam cable, lift the cable (1) from the clips built into the display panel (2), and then remove the cable from the display. 10. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone module, the antenna receivers, and all associated cables and hardware) are transferred to the new enclosure. Reverse this procedure to reassemble and install the display assembly.
78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Power button board Description Spare part number Power button board 926529-001 Power button board cable 926517-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Power connector Description Spare part number Power connector cable 810326-010 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Top cover/keyboard In this section, the first table provides the main spare part number for the keyboard. The second table provides the country codes. NOTE: All top cover/keyboard spare part kits include TouchPad mylar. Kits do not include TouchPad board or TouchPad click board.
The top cover/keyboard spare part kit includes the keyboard, keyboard cable and the keyboard backlight cable. The top cover/keyboard spare part remains after all other spare parts have been removed.
7 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
8 Backing up, restoring, and recovering This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP Support Assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Select the question mark icon in the taskbar.
You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 86. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.
NOTE: You must be connected to the Internet to access the Get help app. Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: ● Not all methods are available on all products. Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get help app.
● To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 85. ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. You can find contact information from the HP website. Go to http://www.hp.
1. If possible, back up all personal files. 2. Insert the HP Recovery media, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 89. 3. Follow the on-screen instructions.
90 Chapter 8 Backing up, restoring, and recovering
9 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device. Download the latest UEFI version 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2.
10 Specifications Computer specifications Metric U.S. Depth 278 mm 10.95 in Width 415 mm 16.34 in Height (rear) 24.6 mm 0.97 in Non-touch, fanless 2442 g 5.38 lb Non-touch, fan 2596 g 5.72 lb Touch, fanless 2571 g 5.67 lb Touch, fan 2677 g 5.90 lb Dimensions (touch models) Weight Input power Operating voltage and current 19.5 V dc @ 2.31 A – 45 W 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.
43.9-cm (17.3-in) display specifications Metric U.S. Active diagonal size 43.9-cm 17.3-in Thickness 4.0 mm 0.236 inch Resolution 1920x1080 (FHD) 1600x900 (HD+) Surface treatment AntiGlare or BrightView Brightness 220 nits (HD+) 300 nits (FHD) Viewing angle SVA (HD+) UWVA (FHD) Backlight WLED Graphics adapter eDP Hard drive specifications 2-TB* 1-TB* 500-GB* Height 7.2 mm or 9.5 mm 7.2 mm or 9.5 mm 7.2 mm Length 100.4 mm 100.4 mm 100.6 mm Width 69.9 mm 69.9 mm 70.
M.2 solid-state drive specifications 128-GB* 256-GB* 512-GB* Height 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.
DVD±RW SuperMulti DL Drive specifications Component Value Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CDROM XA, MIXED MODE CD, CD-I, CD-I Bridge (PhotoCD, Video CD), Multisession CD (Photo-CD, CDEXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVDR, DVD-RW, DVD+R, DVD+RW, DVD-RAM CD-R and CD-RW Center hole diameter DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM 1.5 cm (0.59 in) Disc diameter Standard disc 12 cm (4.72 in) Mini disc 8 cm (3.
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for specific countries and regions 98 Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB
Country/region Accredited agency Applicable note number 3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration. 4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size.
100 Chapter 11 Power cord set requirements
12 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
102 Chapter 12 Recycling
Index A AC adapter and battery 8 action keys identifying 13 antennas illustrated 23 removing 76 audio, product description 3 audio-out (headphone)/audio-in (microphone) jack, identifying 8 B backups 85 battery illustrated 20 removing 32 battery cover, identifying 14 battery lock, identifying 14 battery release latch 14 BIOS determining version 83 downloading an update 84 starting the Setup Utility 83 updating 83 Bluetooth label 16 boot order changing 89 bottom 16 bottom cover illustrated 20 removing 41 butt
HP Recovery media creating 85 recovery 88 HP Recovery partition recovery 88 removing 89 I integrated numeric keypad, identifying 13 internal card product description 4 J jacks audio-out (headphone)/audio-in (microphone) 8 network 8 RJ-45 (network) 8 K keyboard illustrated 18 product description keys action 13 esc 13 fn 13 Windows 13 4 L labels Bluetooth 16 regulatory 16 serial number 15 service 15 wireless certification 16 WLAN 16 latch, battery release 14 lights AC adapter and battery light 8 caps lock 1
media 88 starting 88 supported discs 86 system 87 USB flash drive 88 using HP Recovery media 86 recovery media creating 85 creating using HP Recovery Manager 86 recovery partition removing 89 regulatory information regulatory label 16 wireless certification labels 16 removal/replacement preliminaries 27 procedures 31, 37 RJ-45 (network) jack, identifying 8 RJ-45 (network) status lights, identifying 8 RTC battery illustrated 20 removing 47 Rubber Kit illustrated 21 S security cable slot, identifying 7 securi
106 Index
