User Guide
© Copyright 2014 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Table of contents 1 Getting information ....................................................................................................................................... 1 2 Setting up your computer .............................................................................................................................. 3 Connecting to the Internet (select models only) .................................................................................................. 4 3 Navigating the screen .....
9 Specifications ............................................................................................................................................. 24 Operating specifications ...................................................................................................................................... 24 10 Support information .................................................................................................................................. 25 How to get help ..............
1 Getting information Tasks Instructions ● Setup Instructions or Quick Setup poster Set up your computer – or – See Setting up your computer on page 3. ● Connect to the Internet See Connecting to the Internet (select models only) on page 4. ● Recover factory settings See System Recovery on page 16. ● See how-to videos about using the features of your computer Go to http://www.hp.com/supportvideos (English only).
Tasks Instructions Go to http://welcome.hp.com/country/us/en/wwcontact_us.html. ● Find ergonomic information Safety & Comfort Guide: From the Start screen, type support, and then select the HP Support Assistant app. Or, from the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. Select My computer, and then select User guides. – or – Go to http://www.hp.com/ergo.
2 Setting up your computer WARNING! To reduce the risk of electrical shock or damage to your equipment: ● Place the computer in a location away from water, dust, moisture, and soot. These environmental factors can increase the temperature inside your computer or cause fire or electrocution. ● Do not disable the power cord grounding pin. The grounding pin is an important safety feature. ● Plug the power cord into an AC outlet that is easily accessible at all times.
NOTE: Use only licensed original software. Installing copied software could result in an unstable installation, infect the computer with a virus, or be illegal. NOTE: A security solution is designed as a deterrent, but it might not be able to prevent theft, mishandling, or software attacks.
3 Navigating the screen You can navigate the computer screen in the following ways: ● Using touch gestures (select models only) ● Using the keyboard and mouse Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks. Using touch gestures You can customize the touch gestures by changing settings, button configurations, click speed, and pointer options. From the Start screen, type control panel, and then select Control Panel.
Icon Description Lists open apps. Snaps open apps. Switches between open apps. Shows the available commands in an open app. Shows or hides the desktop. Opens the Search charm. Opens the Share charm. Opens the Devices charm. Opens the Settings charm. Plays the previous track of an audio CD or the previous section of a DVD or a BD. Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD. Plays the next track of an audio CD or the next section of a DVD or a BD.
Icon Description Mutes or restores speaker sound. Decreases speaker volume incrementally as long as you hold down the key. Increases speaker volume incrementally as long as you hold down the key. Displays options for a selected object. Using Windows shortcut keys Windows provides shortcuts so that you can perform actions quickly. Press the Windows key alone or in combination with a specific key to perform a designated action.
4 Protecting your computer Your computer includes features that help protect the integrity of your system and its data from unauthorized access. Review these features to ensure proper use.
5 Troubleshooting If you have problems using any peripheral devices such as a monitor, or a printer, with your computer, for more extensive troubleshooting refer to the documentation provided by the product manufacturer. The following tables present some issues you might encounter while installing, starting up, or using your computer and suggest possible solutions. For more information or for additional troubleshooting options, go to http://welcome.hp.com/ country/us/en/wwcontact_us.
Symptom Possible solution Press and hold the power button on the computer for 5 or more seconds to turn off the computer, and then press the power button to turn on the computer. Error message: Invalid system disk or NonSystem disk or Disk error When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on the keyboard.
Keyboard and mouse (with cable) Symptom Possible solution Keyboard commands and typing are not recognized by the computer Use the mouse to turn off the computer. Disconnect and reconnect the keyboard to the back of your computer, and then restart your computer. Mouse (with cable) does not work or is not detected Disconnect and reconnect the mouse cable to your computer.
Symptom Possible solution 2. Confirm that the mouse is on (A), and then press and hold the Connect button (B) on the underside of the mouse for 5 to 10 seconds until the LED on the transceiver lights up or stops flashing. The transceiver connection session times out after 60 seconds. To confirm that the connection was established, and that the transceiver did not time out, move the mouse, and then check for a response on the screen. 3.
Symptom Possible solution Turn off your computer, and then disconnect and reconnect the speakers. Be sure that the speakers are connected to an audio jack, not a microphone or headphone jack. To resume from Sleep mode, press the Sleep button (select models only), or press esc. Unplug headphones if they are connected to your computer (or speaker system). Internet access Symptom Possible solution Cannot connect to the Internet 1. From the Start screen, type control panel, and then select Control Panel.
Software troubleshooting Symptom Possible solution To resolve software problems, try these methods: ● Turn the computer off completely, and then turn it on again. ● Update the drivers. See “Updating device drivers,” in the next entry. ● Restore your computer to a configuration that was in use before the software was installed. See "Microsoft System Restore," in this table. ● Reinstall the software program or hardware driver. See “Software program and hardware driver reinstallation,” in this table.
Symptom Possible solution To revert to an earlier version of a driver, select Roll Back Driver, and then follow the on-screen instructions. Microsoft System Restore If you have a problem that might be caused by software that you have installed on your computer, use System Restore to return the computer to a previous restore point. You can also set restore points manually. IMPORTANT: Always use this System Restore procedure before you use the System Recovery program.
6 System Recovery System Recovery completely erases and reformats the hard drive, deleting all data files you have created, and then reinstalls the operating system, programs, and drivers that were installed at the factory. Therefore, you must manually reinstall any software that was installed after the computer left the factory. NOTE: Always use the System Restore procedure before you use the System Recovery program. See “Microsoft System Restore,” under Software troubleshooting on page 14.
5. Select HP Recovery Environment, and then click OK to restart. 6. Select System Recovery. 7. Follow the on-screen instructions. NOTE: If your system does not detect a recovery partition, it prompts you to insert recovery media. Insert the disc or USB flash drive, select Yes, and then click Next to restart the computer and run HP Recovery Manager from the recovery disc or USB flash drive. If using discs, insert the next system recovery disc when prompted. 8.
Or, if the computer is not responding, press and hold the power button for approximately 5 seconds, or until the computer turns off. 4. Disconnect all peripheral devices from the computer except the monitor (select models only), keyboard, and mouse. 5. Press the power button to turn on the computer. If you are using a recovery DVD, the computer automatically runs HP Recovery Manager from the disc. Skip to step 7. 6.
Creating recovery media To create recovery discs: 1. Close all open programs. 2. From the Start screen, type recovery, and then select HP Recovery Manager. If prompted, click Yes to allow the program to continue. 3. Select Create recovery media using blank DVD(s), and then select Next. 4. Follow the on-screen instructions. Label each disc as you make it (for example, Recovery 1, Recovery 2). To create a recovery USB flash drive: 1. Close all open programs. 2.
7 Maintenance It is important that you perform simple maintenance of your computer to be sure that it works at peak performance. Schedules and tasks Follow these instructions at the recommended intervals for proper maintenance. Weekly Software cleanup Use Disk Cleanup or safe third-party cleaning tools to remove junk files and temporary files that accumulate and slow down your system. Also, check for programs you no longer need and uninstall them. To run Disk Cleanup: Defragmenting and optimizing 1.
Cleaning your computer Use the following products to safely clean your computer: ● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable wipes, which come in a variety of brands) ● Alcohol-free glass-cleaning fluid ● Water with mild soap solution ● Dry microfiber cleaning cloth or a chamois (static-free cloth without oil) ● Static-free cloth wipes CAUTION: Avoid strong cleaning solvents that can permanently damage your computer.
Cleaning the keyboard or mouse WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface. CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys.
8 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. To start HP PC Hardware Diagnostics UEFI: 1. Turn on or restart the computer, quickly press esc, and then press f2.
9 Specifications Operating specifications NOTE: To determine the exact electrical ratings of your computer, refer to the computer ratings label, located on the outside of the computer. 24 Factor Metric U.S.
10 Support information How to get help HP support can help you get the most from your computer. You will find what you need with tools located on your computer and with information available on the Web, by phone, or through your local retailer.
Customer support for repairs If your computer needs to be repaired, or to have parts replaced, you have two choices: ● You can easily replace many of your computer parts that are considered consumer replaceable. This is the fastest method of repair, because many times we can send the part directly to your home or business in a few days. (This option may not be available in all countries or regions.) ● If a repair is necessary, HP support will make arrangements to repair your computer.
Index A action keys display (monitor) 10 Internet access 13 keyboard and mouse (wireless) 11 keyboard and mouse (with cable) 11 power 10 software 14 speakers and sound 12 5 C caring for your computer 21 cleaning your computer 21 computer security features 8 troubleshooting 9 F fn key 5 H Help and Support 1, 25 hot keys 5 HP PC Hardware Diagnostics (UEFI) downloading 23 using 23 I internet, connecting 4 M maintenance, schedules and tasks 20 O operating specifications 24 R recovery media choosing 18
