XbowRG.
XbowRG.book Page ii Friday, March 1, 2002 3:42 PM Edition 1 January 2002 english notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
XbowRG.book Page iii Friday, March 1, 2002 3:42 PM reference guide english hp deskjet 3300/3400 series table of contents introducing the hp deskjet 3300/3400 series printer. . . . . . . . . . . . . . . . . . .1 what’s in the box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 USB cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
english XbowRG.
XbowRG.book Page 1 Friday, March 1, 2002 3:42 PM english introducing the hp deskjet 3300/3400 series printer what’s in the box Thank you for buying an hp deskjet 3300/3400 series printer! Your printer box contains the following items: 1. printer 2. setup posters 3. this reference guide 4. printer software CD 5. black (hp 27) print cartridge (hp deskjet 3400 series printer only) 6. tri-color (hp 28) print cartridge 7.
XbowRG.book Page 2 Friday, March 1, 2002 3:42 PM english connectivity The hp deskjet 3300/3400 series printer offers one option for connectivity: USB cable Purchase a Universal Serial Bus (USB) 2.0 full-speed compliant cable. Use with Windows 98, Me, 2000, XP, and Macintosh.
XbowRG.book Page 3 Friday, March 1, 2002 3:42 PM finding information english Several documents are included with the HP printer. They provide instructions on how to install the printer software, operate the printer, and find help. see... hp deskjet 3300/3400 series 3420 3420 hp deskjet 3300/3400 series for information about... platform CD Begin with the printer software CD to set up the printer and install the printer software. The printer software CD provides setup instructions.
XbowRG.book Page 4 Friday, March 1, 2002 3:42 PM english viewing the onscreen user’s guide The onscreen user’s guide provides instructions for using the HP printer. Information is also provided to help you solve printer problems that may occur. Windows When you install the printer software, the onscreen user’s guide is installed automatically.
XbowRG.book Page 5 Friday, March 1, 2002 3:42 PM Macintosh • Double-click the User’s Guide icon if Acrobat Reader is installed on your computer. To open the user’s guide: 1. Insert the printer software CD into the computer’s CD-ROM drive. The HP Deskjet screen is displayed. 2. Select the User’s Manuals folder for • Double-click the Reader Installer icon if Acrobat Reader is not installed on your computer. your language. Adobe Acrobat Reader is installed automatically.
XbowRG.book Page 6 Friday, March 1, 2002 3:42 PM english power button and light Use the Power button to turn the printer on and off. 1 1. Power button and light power button power light Press the Power button to turn the printer on or off. It may take a few seconds for the printer to turn on after pressing the Power button. When cancelling a print job from the driver, the Power light blinks briefly. Caution! Always use the Power button on the front of the printer to turn the printer on or off.
XbowRG.book Page 7 Friday, March 1, 2002 3:42 PM print cartridges 3. Unwrap the replacement print The printer uses these print cartridges: print cartridge selection number cartridge, then pull the tab to remove the plastic tape. product number black C8727 tri-color C8728 The black (hp 27) print cartridge is included with the hp deskjet 3400 series printer only. Purchase the black (hp 27) print cartridge separately for the hp deskjet 3300 series printer.
XbowRG.book Page 8 Friday, March 1, 2002 3:42 PM english installation troubleshooting Windows Use the information in this section if you have problems setting up your HP printer. If you need help after the printer is set up, see the onscreen user’s guide in the Printer Assistant. See “viewing the onscreen user’s guide” on page 4 of this reference guide for instructions. what is the problem? The installation program will not automatically start when the CD is inserted. possible causes...
XbowRG.book Page 9 Friday, March 1, 2002 3:42 PM installation troubleshooting, continued english Windows, continued what is the problem? The printer software did not install correctly. possible causes... • There may be a conflict with a virus protection program or other software programs. • There may be a conflict with a peripheral device connected to your printer. to solve the problem... Uninstall the printer software, then reinstall it. 1.
XbowRG.book Page 10 Friday, March 1, 2002 3:42 PM english installation troubleshooting, continued Windows USB Use the information in this section if you have problems setting up your HP printer. If you need help after the printer is set up, see the onscreen user’s guide in the Printer Assistant. See “viewing the onscreen user’s guide” on page 4 for instructions. what is the problem? The Plug and Play operation will not complete (the New Hardware Wizard will not finish). possible causes...
XbowRG.book Page 11 Friday, March 1, 2002 3:42 PM installation troubleshooting, continued english Windows USB, continued what is the problem? When I tried installing USB the installation stopped. When I tried to install again, the New Hardware Found Wizard was gone and the USB port was not available. possible causes... The operating system terminated the installation before it was complete. to solve the problem... Uninstall the printer software, then reinstall it. 1.
XbowRG.book Page 12 Friday, March 1, 2002 3:42 PM english installation troubleshooting, continued Windows USB, continued what is the problem? When I connect a USB cable between the printer and my computer, an “Unknown Device” message appears. If you are using Windows 2000, the “Unknown Device” message does not mean that there is a problem. However, if you are using Windows 98, Me, or XP, the “Unknown Device” message does mean that there is a problem. Use the troubleshooting steps below.
XbowRG.book Page 13 Friday, March 1, 2002 3:42 PM contacting hp customer care center english HP Customer Care Center provides expert advice on using your HP printer and solving problems with your printer. support process The HP support process works most effectively if you look for help in the following order: 1. Use the onscreen user’s guide. See “viewing the onscreen user’s guide” on page 4. 2. Access HP e-support. • Check HP's Web support pages for product help. • Send HP an email. 3.
XbowRG.book Page 14 Friday, March 1, 2002 3:42 PM english hp support by phone HP provides telephone support free of charge during the printer’s free phone support period. free phone support period The list below shows the free phone support period for your country/region. Standard phone company charges apply.
XbowRG.book Page 15 Friday, March 1, 2002 3:42 PM support phone numbers http://www.hp.com/cpso-support/guide/ psd/expectations.html country/region phone number India 11 682 6035 Indonesia 21 350 3408 Ireland 01 662 5525 Israel 09 830 4848 Italy 02 264 10350 Japan 0570 000511 english If you need help solving a problem, contact HP support using the phone number in the table below.
XbowRG.book Page 16 Friday, March 1, 2002 3:42 PM english after the free phone support period After the free phone support period, contact your HP dealer or call the support phone number for your country/ region to discover the available support options. See “support phone numbers” on page 15. obtaining hp repair If your HP printer needs to be repaired, call HP phone support. A trained HP support technician will diagnose the problem and coordinate the repair process.
XbowRG.book Page 17 Friday, March 1, 2002 3:42 PM hp printer limited warranty statement software printer North America (including Canada) 90 days 90 days Asia Pacific 90 days 1 year Europe 90 days 1 year Latin America 3320 3420 90 days 90 days 90 days 1 year A.
english XbowRG.book Page 18 Friday, March 1, 2002 3:42 PM B. limitations of warranty D. local law TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE HP PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. 1. This Warranty Statement gives the customer specific legal rights.
XbowRG.
