hp deskjet 3820 series reference guide
Edition 1 January 2002 English notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
reference guide English hp deskjet 3820 printer table of contents introducing the hp deskjet 3820 series printer. . . . . . . . . . . . . . . . . . . . . . . .1 what’s in the box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 USB cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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English introducing the hp deskjet 3820 series printer what’s in the box Thank you for buying an hp deskjet 3820 series printer! Your printer box contains the following items: 1 2 4 5 3 6 7 1. printer 2. setup posters 3. this reference guide 4. printer software CD 5. black (hp 15) print cartridge 6. tri-color (hp 78) print cartridge 7.
English finding information Several documents are included with the HP printer. They provide instructions on how to install the printer software, operate the printer, and find help. see... hp deskjet 3820 series 2 for information about... platform CD Begin with the printer software CD to setup the printer and install the printer software. The printer software CD provides setup instructions.
viewing the onscreen user’s guide Windows When you install the printer software, the onscreen user’s guide is installed automatically. Open the user’s guide through the HP Printer Assistant, a tool that also provides: • Support through HP Customer Care Center • Printing ideas • Shopping links to other HP products • Tools and updates The hp printer assistant icon is displayed on the Windows desktop after you install the printer software.
English Macintosh DOS Adobe Acrobat Reader 4.0 or later is required to view the user’s guide on Macintosh computers. If you do not have Acrobat Reader, install it from the printer software CD. In DOS operating systems, information is found in a text document called dosread.txt. This file is located on the printer software CD in the \djcp\ directory. For substitute the relevant code from the list below.
buttons and lights English The printer buttons let you turn the printer on and off, cancel a print job, or resume printing. The lights give you visual cues about the status of the printer. 1. Cancel button 2. Print Cartridge Status symbol and light 3. Resume button and light 4. Power button and light cancel button power button and light Pressing the Cancel button cancels the current print job. The Power button turns the printer on and off.
! English print cartridges using print cartridges 5. Remove the replacement print The printer uses these print cartridges: print cartridge selection number product number black c6615 tri-color c6578 cartridge from its packaging and carefully remove the plastic tape. Hold the print cartridge so that the copper strip is on the bottom. 1.
" installation troubleshooting Use the information in this section if you have problems setting up your HP printer. If you need help after the printer is set up, see the onscreen user’s guide in the Printer Assistant. See “accessing the user’s guide” on page 3 of this reference guide for instructions. what is the problem? The installation program will not automatically start when the CD is inserted. possible causes... • Auto-run is disabled.
# English installation troubleshooting, continued Windows, continued what is the problem? The printer software did not install correctly. possible causes... • There may be a conflict with a virus protection program or other software programs. • There may be a conflict with a peripheral device connected to your printer. 8 to solve the problem... Uninstall the software, then reinstall it. 1.
installation troubleshooting, continued English Windows USB Use the information in this section if you have problems setting up your HP printer. If you need help after the printer is set up, see the onscreen user’s guide. what is the problem? The Plug and Play operation will not complete (The New Hardware Wizard will not finish). possible causes... The computer cannot find the printer driver. to solve the problem... 1.Cancel the New Hardware Wizard.
English installation troubleshooting, continued Windows USB, continued what is the problem? I set up the printer before inserting the CD, and connected a USB cable between the printer and my computer. The New Hardware Wizard did not appear. possible causes... to solve the problem... You may not be using Windows 98, Me, 2000, or XP. Verify Windows 98, Me, 2000, or XP is running. If not, connect with a parallel cable.
installation troubleshooting, continued English Windows USB, continued what is the problem? When I tried installing USB the installation stopped. When I tried to install again, the New Hardware Found Wizard was gone and the USB port was not available. possible causes... The Operating system terminated the installation before it was complete. to solve the problem... Uninstall the software, then reinstall it. 1.
English installation troubleshooting, continued Windows USB, continued what is the problem? When I connect a USB cable between the printer and my computer, an “Unknown Device” message appears. If you are using Windows 2000, the “Unknown Device” message does not mean that there is a problem. However, if you are using Windows 98, Me, or XP, the “Unknown Device” message does mean that there is a problem. Use the troubleshooting steps below.
contacting hp customer care center English HP Customer Care Center provides expert advice on using your HP printer or solving problems with your printer. support process hp support email The HP support process works most effectively if you look for help in the following order: One-to-one email gives direct answers to your questions from an HP support technician.
English hp support by phone HP provides telephone support free of charge during the printer’s free phone support period. As a part of our continuing effort to improve our phone support services, we advise you to check our Website on a regular basis for new information regarding service features and delivery. free phone support period before placing a call The list below shows the free phone support period for your country/region.
support phone numbers http://www.hp.com/cpso-support/guide/ psd/expectations.
! English after the free phone support period After the free phone support period, contact your HP dealer or call the support phone number for your country/region to discover the available support options. See “support phone numbers” on page 15. obtaining hp repair If your HP printer needs to be repaired, call HP phone support. A trained HP support technician will diagnose the problem and coordinate the repair process.
" hp printer limited warranty statement software printer North America (including Canada) 90 days 90 days Asia Pacific 90 days 1 year Europe 90 days 1 year Latin America 90 days 1 year A.
English # B. limitations of warranty D. local law TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE HP PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. 1. This Warranty Statement gives the customer specific legal rights.
product specifications Draft: Up to 12 pages per minute Normal: Up to 6.5 pages per minute Best: Up to 3 pages per minute mixed text with color graphics print speed* Draft: Up to 10 pages per minute Normal: Up to 4.5 pages per minute Best: Up to 1 page per minute * These are approximate figures. The exact speed varies with the system configuration, software program, and document complexity.
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