HP Elite x2 1012 G2 Tablet HP Elite x2 1012 G2 Tablet with Collaboration Keyboard Maintenance and Service Guide
© Copyright 2017 HP Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S. and other countries. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification .................................................................................................................. 6 Right .......................................................................................................................................................................
Removal and replacement procedures for Authorized Service Provider parts ................................................... 28 Component replacement procedures .................................................................................................................. 28 Back cover ......................................................................................................................................... 29 Display panel .................................................................
Downloading a BIOS update ........................................................................................... 64 Changing the boot order using the f9 prompt .................................................................................. 65 TPM BIOS settings (select products only) ........................................................................................................... 65 Using HP Sure Start (select products only) ..................................................................
viii
1 Product description Category Description Product Name HP Elite x2 1012 G2 Tablet HP Elite x2 1012 G2 Tablet with Collaboration Keyboard Processors Intel® Kaby Lake U —NB ULX (Core i) Processor Intel Core i7-7600U Intel Core i5-7300U Intel Core i5-7200U Intel Core i3-7100U Chipset Intel Kaby Lake Premium PCH, integrated with CPU Graphics Intel UMA graphics: Intel (GT2) with shared video memory Panel 12.
Category Description Audio controls Dual array microphone RGB Camera: Front facing webcam, 5 MP with LED indicator Rear webcam, 8 MP with flash LED Support "No RGB Camera" option IR Camera: Facing Camera IR Support "No IR Camera" option Audio Two stereo speakers Ethernet No direct Ethernet support - Ethernet via accessories. Supports HBMA (via UEFI PXE boot and Windows OS) Select dongles support S3 wake on LAN. Wireless WPAN Bluetooth ● Bluetooth® 4.
Category Description ● External media cards Supports non–WWAN option Micro SD media reader slot Supports SD/SDHC/SDXC Card tray Ports Slate: Audio-out (headphone)/Audio-in (microphone) combo jack USB-C 3.1 port with Thunderbolt (docking, power, USB) on unit: Micro SD Micro SIM USB 3.
Category Description F11–Wireless On/Off F12–Calendar Collaboration Keys: Call End Share/Present Call Answer Clickpad requirements: ● Supports 2-way scroll ● Single and Double Taps enabled as default ● Gestures enabled by default - 2 Finger Scrolling, 2 Finger Zoom (Pinch), 3 Finger tap (Cortana), 4 Finger tap (Action Center) Supports no keyboard option Power requirements Battery 4-cell Long Life Polymer 47 Whr (3055 mAhr/cell) Supports HP Fast Charge AC adapter: (USB Type-C) 1.
Category Description Restore Media: (available with any Windows 10 operating system for service only) DR DVD Win10 OS DVD Win10 Certified: Microsoft WHQL Win 10 Home 64 StF MSNA for Higher Education Strategic ( Available only with i3 processor AND RAM equal to or less than 4GB AND Storage equal to or less than 128 GB SSD ) Web-only Support: Windows 10 Enterprise 64 LTSB 1507 Serviceability End user replaceable parts: AC adapter (Slate only) Kickstand Pen 5
2 External component identification Right NOTE: The port and connector icons are located on the protective cover. Component Description (1) Micro SIM card slot (select products only) Supports a wireless subscriber identity module (SIM) card. . (2) USB Type-C power connector and Thunderbolt port Connects an AC adapter that has a USB Type-C connector, supplying power to the computer and, if needed, charging the computer battery.
Component Description (4) USB 3.x charging port When the computer is on, connects and charges a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. (5) Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.
Component Description ▲ Type power options in the taskbar search box, and then select Power Options. ‒ or – Right-click the Power icon , and then select Power Options. (2) Volume button Increases or decreases speaker volume incrementally while you hold down the button. (3) MicroSD memory card reader Reads optional memory cards that store, manage, share, or access information. (4) Security cable slot Attaches an optional security cable to the computer.
Component Description (3) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide area networks (WWANs). (4) Webcam light On: The webcam is in use. (5) Webcam Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. To use the webcam: ▲ Type camera in the taskbar search box, and then select Camera.
Component 10 Description (1) Alignment post connectors (2) Connect to the alignment posts on an optional keyboard. (2) Docking connector Connects the tablet to an optional keyboard.
Rear Component Description (1) Webcam (rear) Records video and captures photographs. Some products allow you to video conference and chat online using streaming video. (2) Camera flash Provides a camera flash. You can control the flash using camera apps. (3) Fingerprint reader (select products only) Allows a fingerprint logon to Windows®, instead of a password logon. (4) Kickstand Provides stability and a variety of viewing angles.
Using the kickstand To change the viewing angle, follow these steps: 1. Hold the computer with top edge up (the speakers are on top). 2. Use one of the kickstand tabs to lift the kickstand away from the computer, and then position the kickstand at the desired angle. To close the kickstand, push the kickstand against the bottom of the computer until it is flush with the bottom.
Keyboard components (select products only) Your computer supports an optional keyboard. This section provides information about the common features of the supported keyboards. NOTE: Keyboard appearance and features might vary. For additional details about using the keyboard, refer to the instructions included with the keyboard. Connecting an optional keyboard 1. To connect an optional keyboard, lower the computer onto the alignment post connectors (1) on the keyboard until the connectors click into place.
Removing the keyboard To remove the keyboard, pull the keyboard away from the computer. Locating system information Important system information is located on the bottom edge of the tablet or on the keyboard base.
3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Locating system information on page 14 for details.
Item Component (1) Display panel Spare part number LCD 12.3 WQXGA+BrightView UWVA with bezel, infrared camera, and touch board 924438-001 LCD 12.
Component Spare part number 65 W nPFC RC USB-C 3 pin 860209-850 HP USB-C to 3 and 4.5mm Adapter 814813-001 HP USB-C to USB 3.
Component Spare part number For use in Norway 850487-091 For use in Portugal 850487-131 For use in Romania 850487-271 For use in Russia 850487-251 For use in Saudi Arabia 850487-171 For use in Slovenia 850487-BA1 For use in South Korea 850487-AD1 For use in Spain 850487-071 For use in Sweden and Finland 850487-B71 For use in Switzerland 850487-BG1 For use in Taiwan 850487-AB1 For use in Thailand 850487-281 For use in Turkey 850487-141 For use in the United Kingdom and Singapore
Component Spare part number For use in Norway 922749-091 For use in Portugal 922749-131 For use in Romania 922749-271 For use in Russia 922749-251 For use in Saudi Arabia 922749-171 For use in Slovenia 922749-BA1 For use in South Korea 922749-AD1 For use in Spain 922749-071 For use in Sweden and Finland 922749-B71 For use in Switzerland 922749-BG1 For use in Taiwan 922749-AB1 For use in Thailand 922749-281 For use in Turkey 922749-141 For use in the United Kingdom and Singapore
20 Component Spare part number Power cord OPT-917 3-COND 1.8-M-LG ROHS 361240-001 Power cord 1.0 m for use in South Africa 361240-007 Power cord 1.8 m for use in Taiwan 393313-001 Power cord 1.0 m for use in Taiwan 393313-007 Power cord 1.83 m for use in Israel 398063-001 Power cord 1.0 m for use in Israel 398063-008 Power cord 6 ft. for use in Argentina 401300-001 Power cord 1.0 m for use in Argentina 401300-011 Power cord 1.83 m for use in India 404827-001 Power cord 1.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.
Reverse this procedure to replace the kickstand.
6 Removal and replacement procedures for Authorized Service Provider parts This chapter provides removal and replacement procedures for Authorized Service Provider only parts. CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. CAUTION: This computer does not have user-replaceable parts.
Back cover Back cover Includes back cover, stand, hinge, and infrared camera holder 924446-001 Back cover for non-infrared camera 924447-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the back cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Display panel Display panel LCD 12.3 WQXGA+BrightView UWVA with bezel, infrared camera, and touch screen 924438-001 LCD 12.3WQXGA+BrightView UWVA with bezel and touch screen 925556-001 LCD cable kit 924453-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the display panel, follow these steps: 1. Turn off the computer.
2. Lift the panel (1), disconnect the display cable (2), and then disconnect the touch cable (3). Reverse this procedure to replace the display panel.
Battery Description Spare part number Battery, 4 C, 41 WH, 2.7 Ah, LI 860708-855 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
2. Remove 4 Phillips screws (1), and then carefully lift the battery (2) to remove it. WARNING! To avoid personal injury and damage to the product, use extreme care not to puncture, twist, or crack the battery. A puncture or rupture of the battery internally can cause a short with the battery bursting into flames. Reverse this procedure to replace the battery.
Hall sensor board Description Spare part number Hall sensor board 938108-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the Hall effects sensor board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Kickstand hinges Description Kickstand hinges L00122-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the Hall effects sensor board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
Solid-state drive IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement.
Reverse this procedure to replace the solid-state drive.
WLAN module IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Description Spare part number WLAN module (includes cable) 11 AC 2x2 Intel 8265 NGW WdP 851592-001 11 AC 2X2 Intel 8265 NGW WDP NV 910264-855 11 AC Intel 18265.NGW OAK 924761-855 Before removing the WLAN or GPS module, follow these steps: 1. Turn off the computer.
NOTE: If the antenna cables are not connected to the terminals on the module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to replace the WLAN module (select products only).
WWAN or GPS module (select products only) IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Description Spare part number WWAN module (select products only) Wrangler 2 HSPA with antenna 923778-001 T77W595 with antenna 923779-001 ME906S with GPS with antenna 923780-001 Highlander ME906J with antenna 923781-001 GPS module with antenna 925647-001 Before removing the WWAN or GPS module, follow these steps: 1. Turn off the computer.
NOTE: If the antenna cables are not connected to the terminals on the module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to replace the WWAN or GPS module (select products only).
Webcam Description Spare part number Webcam 1p MIPI-RAW 5MP 900731-002 1p MIPI-RAW VGA 907895-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the webcam, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Reverse this procedure to replace the webcam and the rear webcam. Microphone board Description Spare part number Microphone board 924449-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the webcam, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
i. WWAN module (see WWAN or GPS module (select products only) on page 40) j. Webcam (see Webcam on page 42) Remove the microphone board: CAUTION: ▲ Use care to prevent damaging the zero-insertion force (ZIF) connector and ribbon cable. Disconnect the microphone cable from the system board(1), remove the metal plate (2), and then lift the microphone board to remove it (3). Reverse this procedures to replace the microphone board.
Rear webcam Description Spare part number Rear webcam 1p Auto NM MIPI-RAW 8MP 900730-002 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the webcam, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
Reverse this procedure to replace the rear webcam.
System board Description Spare part number System board i3-7100U 4 GB UMA graphics with thermal pads and Windows operating system 923765-601 i5-7200U 16 GB UMA graphics with thermal pads and Windows operating system 923766-601 i5-7200U 4GB UMA graphics with thermal pads and Windows operating system 923767-601 i5-7200U 8GB UMA graphics with thermal pads and Windows operating system 923768-601 i5-7300U 16 GB UMA graphics with thermal pads and Windows operating system 923769-601 i5-7300U 8GB UMA gr
CAUTION: Use care to prevent damaging the ZIF connector and ribbon cable. 2. Remove the micro SD card tray and the micro SIM card tray. 3. Lift the top edge of the system board (3), and then remove it. Reverse this procedure to replace the system board. POGO connector 48 Description Spare part number POGO connector 938109-001 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
i. WWAN module (see WWAN or GPS module (select products only) on page 40) j. Webcam (see Webcam on page 42) k. Microphone board (see Microphone board on page 43) l. Rear webcam (see Rear webcam on page 45) m. System board (see System board on page 47) Remove the POGO connector: ▲ Disconnect the POGO cable from the system board (1), peel the cable up from the back cover (2),remove 2 screws from the POGO connector (3), and then lift the connector to remove it (4).
f. Solid-state drive (see Solid-state drive on page 36) g. WLAN module (see WLAN module on page 38) h. WWAN module (see WWAN or GPS module (select products only) on page 40) i. Webcam (see Webcam on page 42) j. Microphone board (see Microphone board on page 43) k. Rear webcam (see Rear webcam on page 45) l. System board (see System board on page 47) m.
Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket) 924460-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement. Before removing the fingerprint reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. Lift the fingerprint reader board (2) to release it from the adhesive securing it, and then remove the fingerprint reader board. Reverse this procedure to replace the fingerprint reader board.
Speakers Description Spare part number Speakers 925445-001 IMPORTANT: replacement Make special note of each screw and screw lock size and location during removal and Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
2. Release the speaker wires from the routing, and then lift the speakers to remove them. Reverse this procedure to replace the speakers. Antennas Description Spare part number Antennas, WLAN dual 925446-001 IMPORTANT: replacement Make special note of each screw and screw lock size and location during removal and Before removing the antennas, follow these steps: 54 1. Turn off the computer.
h. WLAN module (see WLAN module on page 38) i. WWAN module (see WWAN or GPS module (select products only) on page 40) j. Webcam (see Webcam on page 42) k. Microphone board (see Microphone board on page 43) l. Rear webcam (see Rear webcam on page 45) m. System board (see System board on page 47) n. POGO connector (see POGO connector on page 48) o. Fan (see Fan on page 49) p. Fingerprint reader board (see Fingerprint reader board on page 51) q.
2. 56 Remove the WWAN antennas.
7 Backing up, restoring, and recovering This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP Support Assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Select the question mark icon in the taskbar.
You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 58. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.
NOTE: You must be connected to the Internet to access the Get help app. Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: ● Not all methods are available on all products. Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get help app.
● To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 57. ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. You can find contact information from the HP website. Go to http://www.hp.
1. If possible, back up all personal files. 2. Insert the HP Recovery media, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 61. 3. Follow the on-screen instructions.
8 Computer Setup (BIOS), TPM, and HP Sure Start Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
1. Start Computer Setup. See Starting Computer Setup on page 62. 2. Select Main, and then select System Information. 3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter. To check for later BIOS versions, see Downloading a BIOS update on page 64.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Changing the boot order using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1. Access the Boot Device Options menu: ● 2. Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu. Select a boot device, press enter, and then follow the on-screen instructions.
9 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device. Download the latest UEFI version 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2.
10 Specifications Computer specifications Tablet Keyboard Tablet and Keyboard Width 300.0 mm (11.81") 300.0 mm (11.81") 300.0 mm (11.81") Depth 213.85 mm (8.42") 219.3 mm (8.65") 219.3 mm (8.65") Height (front to back) 9.1 mm (0.36") 5.6 mm (0.22”) 14.6 mm (0.57”) Weight 810 g (1.78 lb) 353 g (0.78 lb) 1163 g (2.56 lb) Operating voltage and current 5 V dc @ 3 A / 9 V dc @ 3A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20 V dc @ 3.
Display specifications Internal Touch screen 12.3" diagonal LED-backlit BV UWVA eDP 1.3 Ultra-slim (2736 x 1824 – Full HD*) Touch screen Chemically-strengthened Corning® Gorilla® Glass 4 top cover directly bonded to display Brightness 450 nits Pixel resolution Format 2736 x 1824 (WQXGA+) Configuration RGB stripe Interface eDP 1.
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 So
Country/region 72 Accredited agency Applicable note number 3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration. 4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size.
12 Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
2. i. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or tap F1 to accept or F2 to reject. j. Remove all power and system batteries for at least 24 hours. Complete one of the following: ● Remove and retain the storage drive. – or – ● Clear the drive contents by using a third-party utility designed to erase data from an SSD.
Nonvolatile memory usage Nonvolatile memory type HP Sure Start flash (select models only) Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? 2 MBytes No Yes What is the purpose of this memory? Provides protected backup of critical System BIOS code, EC firmware, and critical PC configuration data for select platforms that support HP Sure Start.
Nonvolatile memory type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? Downloads, and then follow the on-screen instructions. 76 Intel Management 1.5 MBytes or 5 Engine Firmware MBytes (present in only specific ZBook and EliteBook models. For more information, go to http://www.hp.com/ support, and select your country.
Questions and answers 1. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and answer 6 for steps to securely erase data. Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for information about resetting the keys. 2. a.
IMPORTANT: Resetting will result in the loss of information. These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about resetting the keys. 7. a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. b. Select Main, and then select Reset BIOS Security to Factory Default. c. Follow the on-screen instructions. d.
13 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter spare part numbers 16 AC adapter, spare part number 17 AC adapter, spare part numbers 16 adapter, spare part number 17 ambient light sensor, identifying 8 antenna spare part number 16 antennas 54 spare part numbers 54 audio, product description 2 audio-out (headphone)/audio-in (microphone) combo jack, identifying 7 kickstand 12 left side 7 rear 11 right side 6 top 9 computer major components 15 Computer Setup navigating and selecting 62 restoring factory settings 63 using a USB keyboard
kickstand bracket spare part numbers 16 kickstand, identifying 11 L labels serial number 14 lights battery 6 webcam 9, 11 lock, spare part number 17 M memory nonvolatile 73 volatile 73 memory card reader, identifying memory module product description 1 microphone board spare part numbers 16, 43 minimized image recovery 60 minimized image, creating 59 model name 1 8 N nonvolatile memory 73 O operating system, product description 4 original system recovery 59 P pen lanyard slot, identifying 8 pen, spare p
Sure Start using 65 system board 47 spare part number 16 spare part numbers 47 system information locating 14 system memory, removing personal data from volatile 73 system recovery 59 system restore point creating 58 system restore point, creating 57 T Thunderbolt identifying USB Type-C TPM settings 65 6 U USB 3.
