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HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide

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Technical Newsletter | HP SmartStream 3D Command Center 3.2 installation and troubleshooting guide
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Upgrade process
Upgrading from v2.0 or newer
There are no special requirements for upgrading Command Center from said versions.
Follow the steps in Server Installation and Client installation. Your devices and proxy configurations will be preserved.
Upgrading from v1.6
In order to prevent installer failures, please follow these important steps:
• Uninstall the previous Command Center Server and Command Center Client and reboot your PC.
• Install the new Command Center Server and Client (v3.2).
Your devices and proxy configurations will be preserved.
Upgrading from v1.5
In the current version of Command Center, the minimum firmware version needed for all devices is: TATDAG_14_18_05.X.
If you need to upgrade your firmware, first check the scenarios below.
Important: Consider that, due to security improvements in the application, installing Command Center 1.6 or higher will
cause all the devices you have previously added to be removed. You will need to add them again.
Upgrading all devices at the same time
• Uninstall previous Command Center Server and Client version and reboot the PC.
• (Step needed only if you are upgrading to model 4210) Remove the devices from your PrintOS account as product
numbers will change. Log in to your (customer) PrintOS account with a web browser (www.printos.com) and remove
your devices by clicking the trash ( ) icon.
• Upgrade devices (printers and Processing Stations to firmware TATDAG_14_18_05.X or newer).
• Install new Command Center Server and Client version (all devices are deleted by default).
• Re-add your devices to Command Center (remember that it is important to re-add the devices only after they have
been migrated to the new firmware version. If you accidentally add a device with an older firmware version, you must
remove it from Command Center and add it back again to once it has the new firmware version).