HP LaserJet Managed E50045 User Guide
Copyright and License Trademark Credits © Copyright 2018 HP Development Company, L.P. Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice.
Table of contents 1 Printer overview ........................................................................................................................................................................................ 1 For more information ............................................................................................................................................................... 1 Warning icons ..........................................................................................
Envelope orientation ......................................................................................................................................... 22 3 Supplies, accessories, and parts .......................................................................................................................................................... 23 For more information ........................................................................................................................................
Print from a USB flash drive ............................................................................................................................. 43 5 Manage the printer ................................................................................................................................................................................. 45 For more information ...................................................................................................................................
Solve problems ....................................................................................................................................................................................... 63 For more information ............................................................................................................................................................ 63 Customer support ..............................................................................................................
Index .............................................................................................................................................................................................................
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1 Printer overview For more information ● Warning icons ● Printer views ● Printer specifications ● Printer hardware setup and software installation The following information is correct at the time of publication. For video assistance, see www.hp.com/videos/LaserJet. For current information, see www.hp.com/support/ljE50045.
Warning icons Warning icon definitions: The following warning icons may appear on HP products. Apply appropriate caution where applicable.
Printer views ● Printer front view ● Printer back view ● Interface ports ● Control-panel view Printer front view 1 2 3 4 5 6 10 9 8 7 1 Top cover (access to the toner cartridge) 2 Easy-access USB port Insert a USB flash drive for printing without a computer or to update the printer firmware. NOTE: An administrator must enable this port before use.
Printer back view 1 2 3 6 5 4 4 1 Rear door (access for clearing jams) 2 Serial number and product number label 3 Top-cover-release button 4 Dust cover for Tray 2 (flips up when legal-size paper is loaded) 5 Power connection 6 Formatter (contains the interface ports) Chapter 1 Printer overview ENWW
Interface ports 1 2 3 4 1 Slot for a cable-type security lock 2 Local area network (LAN) Ethernet (RJ-45) network port 3 Hi-Speed USB 2.0 printing port 4 USB port for connecting external USB devices (this port might be covered) NOTE: ENWW For easy-access USB printing, use the USB port near the control panel.
Control-panel view The Home screen provides access to the printer features and indicates the current status of the printer. Return to the Home screen at any time by selecting the Home button. NOTE: The features that appear on the Home screen can vary, depending on the printer configuration. 2 1 3 4 5 6 7 8 1 Reset button Select the Reset button to clear changes, release the printer from a paused state, display the Message Center if there are errors, and restore the default settings.
7 Home-screen page indicator Indicates the number of pages on the Home screen or in an application. The current page is highlighted. Swipe the screen sideways to scroll between pages. 8 Home Select the Home button to return to the Home screen. button How to use the touchscreen control panel Use the following actions to use the printer touchscreen control panel. ENWW Action Description Example Touch Touch an item on the screen to select that item or open that menu.
Printer specifications IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support/ljE50045.
Model name E50045dw Product number 3GN19A Security HP Trusted Platform Module for encrypting all data that passes through the printer Control-panel display and input Color touchscreen control panel Print Prints 45 pages per minute (ppm) on letter and 43 ppm on A4-size paper Optional Easy-access USB printing (no computer required) Store jobs in the printer memory to print later or print privately Supported operating systems Linux: For information and print drivers for Linux, go to www.hp.
Table 1-1 Supported operating systems and print drivers (continued) Operating system Print driver installed (from the software on the web) Windows 10, 32-bit and 64-bit The PCL 6 printer-specific print driver is available for download from the printersupport website. Download the driver, and then use the Microsoft Add Printer tool to install it. Windows Server 2008 R2, SP 1, 64-bit The PCL 6 printer-specific print driver is available for download from the printersupport website.
Printer dimensions Figure 1-1 Dimensions for the dw model 1 1 3 2 3 2 Printer fully closed Printer fully opened 1. Height 296 mm (11.7 in) 296 mm (11.7 in) 2. Depth Tray 2 dust cover closed: 376 mm (14.8 in) 569 mm (22.4 in) Tray 2 dust cover open: 444 mm (17.5 in) 3. Width 410 mm (16.1 in) Weight 12 kg (26.5 lb) 410 mm (16.1 in) Figure 1-2 Dimensions for the 1 x 550-sheet paper feeder 1 3 1 2 3 1. Height 130 mm (5.1 in) 2. Depth Tray closed: 376 mm (14.
Figure 1-3 Dimensions for the cabinet/stand 1 3 2 1. Height 381 mm (15.0 in) 2. Depth Door closed: 632 mm (24.9 in) 1 3 2 Door opened and rear castors rotated: 865 mm (34.0 in) 3. Width Door closed: 600 mm (23.6 in) Door opened and rear castors rotated: 630 mm (24.8 in) Weight 1 9.0 kg (20 lb) These values are subject to change. For current information, go to www.hp.com/support/ljE50045.
1 Printer and accessories fully closed Printer and accessories fully opened 3. Width 600 mm (23.6 in) 630 mm (24.8 in) Weight 25.2 kg (55.5 lb) These values are subject to change. For current information, go to www.hp.com/support/ljE50045. Power consumption, electrical specifications, and acoustic emissions See www.hp.com/support/ljE50045 for current information. CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages.
Printer hardware setup and software installation For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional instructions, go to HP support on the Web. Go to www.hp.com/support/ljE50045 for HP's all-inclusive help for the printer.
2 Paper trays For more information ● Load paper to Tray 1 (multipurpose tray) ● Load paper to Trays 2, 3, 4, and 5 ● Load and print envelopes The following information is correct at the time of publication. For video assistance, see www.hp.com/videos/LaserJet. For current information, see www.hp.com/support/ljE50045.
Load paper to Tray 1 (multipurpose tray) Introduction The following information describes how to load paper in Tray 1.This tray holds up to 100 sheets of 75 g/m2 (20 lb) paper. NOTE: Select the correct paper type in the print driver before printing.. CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing. 1. Grasp the handle on either side of Tray 1, and pull it forward to open it. 2. Pull out the tray extension to support the paper. 3.
Tray 1 paper orientation When using paper that requires a specific orientation, load it according to the information in the following table. NOTE: The Alternative Letterhead Mode settings affects the way to load letterhead or preprinted paper. This setting is disabled by default. When using this mode, load paper as for automatic duplex printing. For more information, see Use alternative letterhead mode on page 17.
Load paper to Trays 2, 3, 4, and 5 Introduction The following information describes how to load paper in Tray 2 and the optional 550-sheet trays (part number F2A72A). These trays hold up to 550 sheets of 75 g/m2 (20 lb) paper. NOTE: The procedure to load paper for the 550-sheet trays is the same as for Tray 2. Only Tray 2 is shown here. NOTE: The paper guides may be locked before use and may not be adjustable. CAUTION: 1. Do not extend more than one paper tray at a time. Open the tray.
4. To load legal-size paper into the tray, squeeze the lever on the back of the tray that is to the left of center, and then extend the tray back to the correct paper size. NOTE: This step does not apply to other paper sizes. 5. 14 LGL Load paper into the tray. For information about how to orient the paper, see Tray 2 and the 550sheet trays paper orientation on page 20. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray.
7. The tray configuration message displays on the printer control panel. 8. If the paper size and type shown is not correct, select Modify to choose a different paper size or type. For custom-size paper, specify the X and Y dimensions for the paper when the prompt displays on the printer control panel. Y X Tray 2 and the 550-sheet trays paper orientation When using paper that requires a specific orientation, load it according to the information in the following table.
3. ENWW ● Manage Trays ● Alternative Letterhead Mode Select Enabled, and then touch the Save button or press the OK button.
Load and print envelopes Introduction The following information describes how to print and load envelopes. Use only Tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes. To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer. Print envelopes 1. From the software program, select the Print option. 2.
3 Supplies, accessories, and parts For more information ● Order supplies, accessories, and parts ● Replace the toner cartridge The following information is correct at the time of publication. For video assistance, see www.hp.com/videos/LaserJet. For current information, see www.hp.com/support/ljE50045.
Order supplies, accessories, and parts Ordering Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories www.hp.com/buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your computer, enter the printer IP address or host name in the address/URL field.
Customer self-repair parts Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time. More information about the CSR program and benefits can be found at www.hp.com/go/csr-support and www.hp.com/go/csr-faq. Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized service or support provider.
Replace the toner cartridge Introduction The following information provides details about the toner cartridge for the printer, and it includes instructions to replace it. ● Toner-cartridge information ● Remove and replace the cartridge Toner-cartridge information This printer indicates when the toner cartridge level is low and very low. The actual toner cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.
NOTE: Information about recycling used toner cartridges is in the toner-cartridge box. Remove and replace the cartridge 1. Press the top-cover-release button on the left side of the printer. 2. Open the front door. 3. Grasp the handle of the used toner cartridge and pull out to remove it.
4. Remove the new toner cartridge from its protective shell by tearing off the plastic strip and opening the package. Save all packaging for recycling the used toner cartridge. 2 1 5. 28 3 Align the toner cartridge with its slot, and then insert the toner cartridge into the printer.
6. Close the front door. 7. Pack the used toner cartridge into the box that the new cartridge came in, or use a large cardboard box and fill it with several cartridges that you need to recycle. See the enclosed recycling guide for information about recycling. In the U.S., a pre-paid shipping label is included in the box. In other countries/regions, go to www.hp.com/recycle to print a pre-paid shipping label. Adhere the pre-paid shipping label to the box, and return the used cartridge to HP for recycling.
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4 Print For more information ● Print tasks (Windows) ● Print tasks (macOS) ● Store print jobs on the printer to print later or print privately ● Print from the USB port The following information is correct at the time of publication. For video assistance, see www.hp.com/videos/LaserJet. For current information, see www.hp.com/support/ljE50045.
Print tasks (Windows) How to print (Windows) The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. NOTE: In Windows 10, 8.
3. Click the Finishing tab. 4. Select Print on both sides. Click OK to close the Document Properties dialog. 5. In the Print dialog, click Print to print the job. Manually print on both sides (Windows) Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support. 1. From the software program, select the Print option. 2.
3. Click the Finishing tab. 4. Select the number of pages per sheet from the Pages per sheet drop-down. 5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document Properties dialog. 6. In the Print dialog, click Print to print the job. Select the paper type (Windows) 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver.
Additional print tasks Go to www.hp.com/support/ljE50045.
Print tasks (macOS) How to print (macOS) The following procedure describes the basic printing process for macOS. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings. NOTE: 4. The name of the item varies for different software programs. Click the Print button.
Print multiple pages per sheet (macOS) 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Layout menu. NOTE: The name of the item varies for different software programs. 4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet. 5. In the Layout Direction area, select the order and placement of the pages on the sheet. 6.
Store print jobs on the printer to print later or print privately Introduction The following information provides procedures for creating and printing documents that are stored on the printer. These jobs can be printed at a later time or printed privately.
the control panel. If you encrypt the job, the person who prints the job must provide the required password at the control panel. 5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name. Select which option to use if another stored job already has that name: 6. ● Use Job Name + (1-99): Append a unique number to the end of the job name. ● Replace Existing File: Overwrite the existing stored job with the new one.
Print a stored job Use this procedure to print a document that is in a job storage folder on the printer. 1. From the Home screen on the printer control panel, select Print, and then select Print from Job Storage. 2. Under Stored Jobs to Print, select Choose, and then select the folder where the document is saved. 3. Select the document, and then touch Select. If the document is private, enter the four-digit PIN in the Password field, and then select OK. 4.
3. Use the keypad to enter the number of jobs that the printer stores. 4. Select Done to save the setting. Information sent to printer for Job Accounting purposes Printing jobs sent from drivers on the client (e.g., PC) may send personally identifiable information to HP’s Printing and Imaging devices.
Print from the USB port Introduction This printer features easy-access USB printing, for quickly printing files without sending them from a computer. The printer accepts standard USB flash drives in the USB port near the control panel. It supports the following types of files: ● .pdf ● .prn ● .pcl ● .ps ● .cht Enable the USB port for printing The USB port is disabled by default. Before using this feature, enable the USB port.
4. Select the Enable Retrieve from USB check box. 5. Click Apply. Print from a USB flash drive 1. Insert the USB flash drive into the easy-access USB port. NOTE: The port might be covered. For some printers, the cover flips open. For other printers, pull the cover straight out to remove it. 2. From the Home screen on the printer control panel, select Print. 3. Select Print from USB Drive. 4. Touch Choose, and then select the name of the document to print. Touch Select.
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5 Manage the printer For more information ● Advanced configuration with HP Embedded Web Server (EWS) ● Configure IP network settings ● Printer security features ● Energy-conservation settings ● HP Web Jetadmin ● Software and firmware updates The following information is correct at the time of publication. For video assistance, see www.hp.com/videos/LaserJet. For current information, see www.hp.com/support/ljE50045.
Advanced configuration with HP Embedded Web Server (EWS) Introduction ● How to access the HP Embedded Web Server (EWS) ● HP Embedded Web Server features Use the HP Embedded Web Server to manage printing functions from a computer instead of the product control panel.
HP Embedded Web Server features ● Information tab ● General tab ● Print tab ● Troubleshooting tab ● Security tab ● HP Web Services tab ● Networking tab ● Other Links list Information tab Table 5-1 HP Embedded Web Server Information tab Menu Description Device Status Shows the product status and shows the estimated life remaining of HP supplies. The page also shows the type and size of paper set for each tray. To change the default settings, click the Change Settings link.
Table 5-2 HP Embedded Web Server General tab (continued) Menu Description Control Panel Administration Menu Shows the menu structure of the Administration menu on the control panel. NOTE: Configure settings on this screen, or the HP Embedded Web Server provides more advanced configuration options than are available through the Administration menu. AutoSend Configure the product to send automated emails regarding product configuration and supplies to specific email addresses.
Troubleshooting tab Table 5-4 HP Embedded Web Server Troubleshooting tab Menu Description General Troubleshooting Select from a variety of reports and tests to help solve problems with the product. Online Help Obtain QR codes and Web links to solution pages for the product. Diagnostic Data Export product information to a file that can be useful for detailed problem analysis. NOTE: This item is available only if an administrator password is set from the Security tab.
Table 5-6 HP Embedded Web Server HP Web Services tab Menu Description Web Services Setup Connect this product to HP Connected on the Web by enabling HP Web Services. Web Proxy Configure a proxy server if there are issues enabling HP Web Services or connecting the product to the Internet. HP-ePrint Debugging Enable features for solving problems with connecting to HP ePrint services.
Table 5-7 HP Embedded Web Server Networking tab (continued) Menu Description 802.1X Authentication Configure 802.1X authentication settings on the Jetdirect print server as required for client authentication on the network, and reset the 802.1X authentication settings to factorydefault values. (For selected HP Jetdirect models only) CAUTION: When changing the 802.1X authentication settings; the product might lose its connection.
Configure IP network settings ● Printer sharing disclaimer ● View or change network settings ● Rename the printer on a network ● Manually configure IPv4 TCP/IP parameters from the control panel ● Manually configure IPv6 TCP/IP parameters from the control panel ● Link speed and duplex settings Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
3. On the Device Information page, the default printer name is in the Device Name field. You can change this name to uniquely identify this printer. NOTE: 4. Completing the other fields on this page is optional. Click the Apply button to save the changes. Manually configure IPv4 TCP/IP parameters from the control panel Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default gateway. 1. From the Home screen on the printer control panel, select Settings. 2.
Link speed and duplex settings NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the printer from communicating with other network devices. To make changes, use the printer control panel.
Printer security features Introduction The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components.
NOTE: 6. To change an existing password, first enter the existing password in the Old Password field. Click the Apply button. NOTE: Make note of the password and store it in a safe place. The administrator password cannot be recovered. If the administrator password is lost or forgotten, contact HP Support at support.hp.com for the assistance required to completely reset the printer. Some features on the printer control panel can be secured so that unauthorized people cannot use them.
Energy-conservation settings Introduction ● Print with EconoMode ● Set the Sleep/Auto Off After Inactivity setting ● Set the sleep timer and configure the printer to use 1 watt or less of power ● Set the sleep schedule ● Set the Delay Shut Down setting Configure sleep settings to reduce power usage when the printer is idle. Print with EconoMode This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
1. On the printer control panel, open the Setup menu. 2. Open the following menus: 3. ● System Setup ● Energy Settings ● Sleep/Auto Off After Use the arrow keys to select the time for the Sleep/Auto Off delay, and then press the OK button. Select the time for the Sleep/Auto Off After delay.
3. Select the New Event button, and then select the type of event to schedule: Wake Event or Sleep Event. 4. For a wake or sleep event, configure the time and the days of the week for the event. Select Save to save the setting. Set the Delay Shut Down setting Use the control panel menus to select whether or not the printer delays shutting down after the power button is pressed. Complete the following procedure to change the Delay Shut Down setting: 1. On the printer control panel, open the Setup menu.
HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
Software and firmware updates HP regularly updates features that are available in the printer firmware. To take advantage of the most current features, update the printer firmware. Download the most recent firmware update file from the Web: Go to www.hp.com/support/ljE50045. Click Drivers & Software.
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6 Solve problems For more information ● Customer support ● Control panel help system ● Restore factory settings ● A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ● Printer does not pick up paper or misfeeds ● Clear paper jams ● Improve print quality The following information is correct at the time of publication. For video assistance, see www.hp.com/videos/LaserJet. For current information, see www.hp.com/support/ljE50045.
Customer support Get telephone support for your country/region Have the printer name, serial number, date of purchase, and problem description ready 64 Country/region phone numbers are on the flyer that was in the box with the printer or at support.hp.com. Get 24-hour Internet support, and download software utilities and drivers www.hp.com/support/ljE50045 Order additional HP service or maintenance agreements www.hp.com/go/carepack Register the printer www.register.hp.
Control panel help system The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button in the upper-right corner of the screen. For some screens, the Help opens to a global menu where you can search for specific topics. You can browse through the menu structure by touching the buttons in the menu. Some Help screens include animations that show specific procedures, such as clearing paper jams.
Restore factory settings Introduction Use one of the following methods to restore the printer to the original settings from the factory. NOTE: Restoring factory settings sets most of the printer settings to their factory defaults. However, some settings are not changed, such as language, date, time, and some network configuration settings. Method one: Restore factory settings from the printer control panel 1. From the Home screen on the printer control panel, swipe until the Settings menu displays.
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now. Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary.
Printer does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams. ● The printer does not pick up paper ● The printer picks up multiple sheets of paper The printer does not pick up paper If the printer does not pick up paper from the tray, try these solutions. 68 1.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.
5. Verify that the humidity in the room is within specifications for this printer and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry. In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray. Figure 6-5 Technique for flexing the paper stack 1 2 2.
5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is overfilled, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray. The following images show examples of the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stack-height marks.
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.
Clear paper jams Introduction The following information includes instructions for clearing paper jams from the printer. ● Jam locations ● Auto-navigation for clearing paper jams ● Experiencing frequent or recurring paper jams? ● 13.A1 tray 1 paper jam ● 13.A2, 13.A3, 13.A4, 13.A5 tray 2, tray 3, tray 4, tray 5 paper jam ● Clear paper jams in the toner-cartridge area ● 13.B rear door and fuser area paper jam ● 13.E1 output bin paper jam ● 13.C, 13.D, 13.
Auto-navigation for clearing paper jams The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control panel. When you complete a step, the printer displays instructions for the next step until you have completed all steps in the procedure. Experiencing frequent or recurring paper jams? To reduce the number of paper jams, try these solutions. NOTE: To see a video that demonstrates how to load paper in a way that reduces the number of paper jams, click here.
13.A1 tray 1 paper jam Use the following procedure to clear paper jams in Tray 1. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. If most of the sheet of paper is visible in the tray, slowly pull the jammed paper out of the printer. Make sure that the entire sheet is removed. If it tears, continue with the following steps to find the remnants. If most of the sheet of paper has been pulled inside the printer, continue with the following steps. 76 2.
5. Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper. 6. Reinsert the toner cartridge. 7. Close the front door.
13.A2, 13.A3, 13.A4, 13.A5 tray 2, tray 3, tray 4, tray 5 paper jam Use the following procedure to check for paper in all possible jam locations related to Tray 2 and the 550-sheet trays. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Remove the tray from the printer. 2. Remove the paper from the tray, and discard any damaged paper. 3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size.
4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators. 5. Reinsert and close the tray. 6. Press the top-cover-release button on the left side of the printer. 7. Open the front door.
80 8. Remove the toner cartridge. 9. Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper.
10. Reinsert the toner cartridge. 11. Close the front door.
Clear paper jams in the toner-cartridge area Use the following procedure to check for paper in all possible jam locations in the toner-cartridge area. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 82 1. Press the top-cover-release button on the left side of the printer. 2. Open the front door. 3. Remove the toner cartridge.
4. Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper. 5. Reinsert the toner cartridge. 6. Close the front door.
13.B rear door and fuser area paper jam Use the following procedure to clear paper jams in the rear door and fuser area. When a jam occurs, the control panel displays an animation that assists in clearing the jam. NOTE: The fuser is hot while the printer is in use. Wait for the fuser to cool before clearing jams. 1. 84 Open the rear door.
2. Remove any jammed paper. 3.
13.E1 output bin paper jam Use the following procedure to check for paper in all possible jam locations in the output bin. When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. If paper is visible in the output bin, grasp the leading edge and remove it. 13.C, 13.D, 13.B paper jam in the duplexer Use the following procedure to check for paper in all possible jam locations in the automatic duplexer.
3. Remove any jammed paper. 4. Close the duplex pan. 5. Reinsert and close the tray.
88 6. Open the rear door. 7. Remove any jammed paper. 8.
9. Press the top-cover-release button on the left side of the printer. 10. Open the front door. 11. Remove the toner cartridge.
12. Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper. 13. Reinsert the toner cartridge. 14. Close the front door.
Improve print quality Introduction ● Print from a different software program ● Check the paper-type setting for the print job ● Check toner-cartridge status ● Print a cleaning page ● Visually inspect the toner cartridge or cartridges ● Check paper and the printing environment ● Try a different print driver If the printer is having print-quality problems, try the following solutions in the order presented to resolve the issue.
7. Select the option for the type of paper you are using, and click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job. Check the paper type setting (macOS) 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the printer. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu. 4.
1. From the Home screen on the printer control panel, select the Support Tools menu. 2. Select the following menus: 3. ● Maintenance ● Calibration/Cleaning ● Cleaning Page Select Print to print the page. A Cleaning... message displays on the printer control panel. The cleaning process takes a few minutes to complete. Do not turn the printer off until the cleaning process has finished. When it is finished, discard the printed page.
● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents. ● Make sure the printer is not exposed to temperatures or humidity outside of printer specifications. ● Do not place the printer in a confined space, such as a cabinet. ● Place the printer on a sturdy, level surface. ● Remove anything that is blocking the vents on the printer. The printer requires good air flow on all sides, including the top.
HP UPD PS driver HP UPD PCL 6 ENWW ● Recommended for printing with Adobe® software programs or with other highly graphics-intensive software programs ● Provides support for printing from postscript emulation needs, or for postscript flash font support ● Recommended for printing in all Windows environments ● Provides the overall best speed, print quality, and printer feature support for most users ● Developed to align with Windows Graphic Device Interface (GDI) for best speed in Windows environme
96 Chapter 6 Solve problems ENWW
Index Symbols/Numerics 550-sheet paper trays part numbers 24 550-sheet tray clearing jams 78 A accessories ordering 24 part numbers 24 acoustic specifications 13 alternative letterhead mode 17, 20 B bin, output locating 3 Bonjour identifying 46 browser requirements HP embedded Web Server 46 C cartridge replacing 26 cartridges order numbers 26 cleaning paper path 92 control panel help 65 locating 3 locating features 6 customer support online 64 D default gateway, setting 53 deleting stored jobs 40 ENWW
HP Embedded Web Server (EWS) features 46 network connection 46 HP Web Jetadmin 60 HP Web Services enabling 49 I image quality check toner-cartridge status 92 information pages HP Embedded Web Server 47 interface ports locating 5 Internet Explorer, versions supported HP Embedded Web Server 46 IP Security 55 IPsec 55 IPv4 address 53 IPv6 address 53 J jams 550-sheet trays 78 auto-navigation 75 causes of 75 duplexer 86 fuser 84 locations 74 output bin 86 rear door 84 toner cartridge area 82 Tray 1 76 Tray 2 78
power usage 1 watts or less 58 print drivers, supported 9 print media loading in Tray 1 16 print on both sides Mac 36 manually, Windows 33 Windows 33 print settings HP Embedded Web Server 48 printing from USB storage accessories 42, 43 stored jobs 40 printing on both sides settings (Windows) 32 private printing 38 product number locating 4 R rear door clearing jams 84 replacement parts part numbers 25 replacing toner cartridge 26 restore factory settings 66 RJ-45 port locating 5 S secuity settings HP Embedd
100 Index ENWW
