Software Suite for Microsoft Exchange Licenses Owner's manual

If the previous version of Recovery Manager is uninstalled, the msclus.dll is unregistered and
results in the COM class factory error. To resolve this, run:
- regsvr32 C:\Windows\system32\msclus.dll
Problem:
How to recover the Exchange writer status from last error “Non-retryable” to “No error”.
Suggestion:
If the Exchange writer status shows the last error as “Non-retryable” on a CCR active or passive
node or an LCR passive copy, try one of the following methods to get the writer into a “stable”
state with no last error.
Restart the Microsoft Exchange Replication service from the passive node.
OR
Net stop MSExchangeRepl
Net start MSExchangeRepl
If restarting the Microsoft Exchange Replication service does not solve the problem, try one of the
following methods:
Restart the Microsoft Exchange Information Store service.
OR
Net stop MSExchangeIS
Net start MSExchangeIS
Problem:
How to recover the System Writer status from last error “Non-retryable” to “No error”.
Suggestion:
Restart the Cryptographic Services service.
OR
Net stop CryptSvc
Net start CryptSvc
Problem:
The Remote Copy status for volume group <remote copy group> does not permit synchronization.
Suggestion:
The involved Remote Copy group has virtual volumes that are not in the synced state. Wait until
all virtual volumes in the group display in synced state and then retry the operation.
Problem:
An LDP COM error message like the following appears:
RME5220: ERROR: COM: Failed to bind to LDAP path <CN=Recovery Storage
Group,CN=InformationStore,CN=WWDC1-EX-CPBE01,CN=Servers,CN=Denver,CN=Administrative
Groups,CN=Westwood,CN=Microsoft
Exchange,CN=Services,CN=Configuration,DC=westwood2000>: 0xc1032221.
Suggestion:
You may not have permissions for the specified mailbox database, or the mailbox database is
absent.
Problem:
When using Symantec NetBackup, you see this message: 0x1: ERROR: Cannot connect to [NBU
server name]; socket error.
Suggestion:
Check whether you are using a different version of the NBU master server and the NBU client. If
so, upgrade the NBU client to the same version as the NBU master server.
94 Troubleshooting