Software User Manual

1. On Configure tab, click Search→Missing Devices.
Figure 29 Searching for Missing Devices
The View and remove missing devices page appears. Any devices shown on this page have
missed their last contact (ping) with Policy Manager and are considered offline.
Figure 30 Viewing Missing Devices
2. Select the check box next to the missing device(s) you wish to remove.
3. Click Remove Selected Missing Devices.
4. Click OK when prompted for confirmation to delete the selected device(s).
Working in the Pending Requests Tab
When a device needs to ask for approval to perform a requested action, the device does the
following:
• Sends a request for approval to Policy Manager.
• Sends a message to the Collector Server indicating that it needs to get approval from Policy
Manager (if the action is a request from the Collector Server).
• Waits for Policy Manager’s response.
When Policy Manager receives the action request, it sends an Mail notification to the user defined
for that device's policy (or device's group's policy), and then queues the action request for approval.
If the action permission is not accepted within the timeout period specified for that permission,
Policy Manager removes the action request from the Pending Requests queue and posts an entry
to its audit log. The device receives a denied request due to timeout message when it next contacts
Policy Manager.
Working in the Pending Requests Tab 37