Operating System Software User Manual

Troubleshooting Access
If you cannot access the Service Processor Setup wizard, collect the relevant log files and contact
HP support. For more information, see “Troubleshooting System Setup” (page 19).
Configuring Service Processor Networking
If you are setting up a new Service Processor, generate the Service Processor ID (SP ID).
IMPORTANT: To generate the SP ID, the storage system must be connected and available on the
same subnet that the SP is on. This is because the storage system serial number that you enter is
verified by the Service Processor Setup Wizard by connecting to the factory-set IP address of the
storage system that has that serial number.
To generate an SP ID:
1. Enter the seven-digit HP 3PAR StoreServ Storage system serial number in the StoreServ Serial
Number field.
NOTE: The serial number is located on the back of the storage system next to the power
switch for the node enclosure power cooling module (PCM1). The serial number on HP 3PAR
StoreServ 7000 Storage systems begins with “16” (for example, 1612345).
2. Click Generate SP ID. The SP ID is automatically generated.
If you are replacing a Service Processor, use the following procedure to generate the SP ID:
1. Click to select the Replacing a previous Service Processor (SP) checkbox, then enter the following
information in the appropriate fields:
• Previous SP ID
• StoreServ Storage system IP address
• Login name
• Password
2. Click Generate SP ID.
The resulting SP ID will be a 12–digit string that consists of SP000 (“SP” followed by three zeros)
followed by the storage system serial number. For example, if the storage system serial number is
1612345, the SP ID will be SP0001612345.
To complete the SP Networking step, enter the relevant information in your completed Storage
System Software Installation Checklist from the HP 3PAR StoreServ 7000 Site Planning Manual.
Configuring Remote Support
Remote Support enables HP to proactively provide you the best possible support for your HP 3PAR
StoreServ Storage system, including:
• Timely remote service
• Remote online software updates
• Accelerated troubleshooting and issue resolution
Remote Support securely sends diagnostic information such as system health statistics, configuration
data, performance data, and system events to HP 3PAR Central. These diagnostics are required
for HP to perform fault detection and analysis on your HP 3PAR StoreServ Storage system that help
maximize your storage availability.
All remote communications are encrypted and transferred securely to HP 3PAR Central, and no
customer application data is ever transferred. No other business information is collected, and the
data is managed according to the HP Data Privacy policy. For more information, see:
http://www8.hp.com/us/en/privacy/privacy.html
Configuring Service Processor Networking 13