3PAR Service Processor User’s Guide 3PAR Inc. 4209 Technology Drive Fremont, CA 94538 USA Part No.
Revision Notice This is the second release of this manual. A complete revision history is provided at the end of this document. Changes The material in this document is for information only and is subject to change without notice. While reasonable efforts have been made in the preparation of this document to assure its accuracy, 3PAR Inc. assumes no liability resulting from errors or omissions in this document or from the use of the information contained herein.
PAR Service Processor User’s Guide Table of Contents 1 Introduction 1.1 Supported Service Processors 1.2 1.2 Audience 1.2 1.3 Related Documentation 1.3 1.4 Organization 1.4 1.5 Typographical Conventions 1.4 1.6 Advisories 1.6 2 Overview 2.1 Service Processor Connectivity 2.2 2.2 About SP Mode 2.2 2.3 About Secure Network Mode 2.3 2.4 SPMAINT 2.5 2.4.1 Accessing SPMAINT 2.5 2.4.2 The SPMAINT Interface 2.6 2.4.3 Accessing the Interactive CLI 2.6 2.5 CPMAINT 2.6 2.5.
3PAR Service Processor User’s Guide 2.6 Policy Manager Overview 2.7 2.7 Secure Service Agent Overview 2.7 2.8 SPOCC Overview 2.8 2.8.1 Logging in to SPOCC 2.8 3 SP Control Functions 3.1 Setting Up the Network for the Service Processor 3.2 3.2 Displaying Firewall Status or Altering Firewall Rules 3.2 3.2.1 Displaying Firewall Status 3.2 3.2.2 Altering Firewall Rules 3.3 3.3 Mounting or Unmounting a CD-ROM 3.4 3.4 Stopping/Starting InServ-Related Processes 3.4 3.
3PAR Service Processor User’s Guide 3.14.1 Editing File Transfer Processes 3.13 3.15 Running a SPLOR or an MSPLOR 3.16 3.16 Maintaining Service Processor Software 3.16 3.16.1 Updating Service Processor Software 3.17 3.16.2 Reverting to an Earlier Software Revision 3.17 3.16.3 Downloading a Software Revision 3.18 3.17 How to Maintain Service Processor Files 3.18 3.17.1 Displaying the Backup Control List 3.19 3.17.2 Editing the Backup Control List 3.19 3.17.
3PAR Service Processor User’s Guide 5.4.1 Activating Secure Network Mode 5.5 6 Local Notification Service 6.1 Setting Up Local Notification 6.1.1 Enabling Local Notification Access 6.3 6.1.2 How to Configure Local Notification Settings During Initial Setup 6.4 6.2 How to Use Notification Maintenance Utilities 6.5 6.3 How to Configure Sendmail 6.5 6.4 How to Edit the Sites Table 6.6 6.4.1 How to add a Site 6.6 6.4.2 How to Edit the Product Table 6.6 6.4.3 How to Predefine Symptoms 6.
3PAR Service Processor User’s Guide 1 Introduction In this chapter 1.2 Audience 1.2 1.3 Related Documentation 1.3 1.4 Organization 1.4 1.5 Typographical Conventions 1.4 1.6 Advisories 1.6 This guide describes how to administer the service processor that accompanies the InServ Storage Server. The Service Processor (SP) offers two user interfaces that enable you to perform various administrative and diagnostic tasks in support of both the InServ and the SP.
3PAR Service Processor User’s Guide 1.1 Supported Service Processors Use the following table for referring to Service Processor (SP) code version: The following table lists supported SPs. Table 1-1.
3PAR Service Processor User’s Guide 1.3 Related Documentation The following documents also provide information related to InServ Storage Servers and the InForm Operating System: For information about… Read the… CLI commands and their usage InForm OS Command Line Interface Reference Related Documentation 1.
3PAR Service Processor User’s Guide 1.4 Organization This guide is organized as follows: ■ Chapter 1, Introduction (this chapter), ■ Chapter 2, Overview, provides and overview of the 3PAR Service Processor. ■ Chapter 3, SP Control Functions, explains SP control functions for configuring the Service Processor. ■ Chapter 4, Secure Service Agent Functions (CPMAINT), explains Secure Service Agent functions.
3PAR Service Processor User’s Guide Typeface Meaning Example ABCDabcd Used to # cd \opt\3par\console differentiate user input from screen output. Used for variables Modify the content string by in filenames, adding the -P option paths, and screen after -jar inform.jar output. Used for variables #.\java -jar inform.jar in user input. -P Typographical Conventions 1.
3PAR Service Processor User’s Guide 1.6 Advisories To avoid injury to people or damage to data and equipment, be sure to observe the cautions and warnings in this guide. Always be careful when handling any electrical equipment. NOTE: Notes are reminders, tips, or suggestions that supplement the procedures included in this guide. CAUTION: Cautions alert you to actions that can cause damage to equipment, software, or data.
3PAR Service Processor User’s Guide 2 Overview In this chapter 2.1 Service Processor Connectivity 2.2 2.2 About SP Mode 2.2 2.3 About Secure Network Mode 2.3 2.4 SPMAINT 2.5 2.4.1 Accessing SPMAINT 2.5 2.4.2 The SPMAINT Interface 2.6 2.4.3 Accessing the Interactive CLI 2.6 2.5 CPMAINT 2.6 2.5.1 Accessing CPMAINT Interface 2.7 2.5.2 The CPMAINT Interface 2.7 2.6 Policy Manager Overview 2.7 2.7 Secure Service Agent Overview 2.7 2.8 SPOCC Overview 2.8 2.8.1 Logging in to SPOCC 2.
3PAR Service Processor User’s Guide The InServ Storage Server Service Processor (SP) is a hardware device mounted in the storage server rack. It is designed to provide remote error detection and reporting, and to support diagnostic and maintenance activities involving InServs. In general, only one SP is required per operating site. However, additional SPs might be required depending on the number of storage servers and the customer network topology.
3PAR Service Processor User’s Guide The following figure illustrates the SP to 3PAR Central relationship in SP mode: Customer Site 3PAR Central 3PAR Connex Server InServ Connection Portal Network SP Figure 2-1.
3PAR Service Processor User’s Guide ■ Administered communication policies using either 3PAR Policy Manager or Customer Controlled Access. ◆ 3PAR Policy Manager is a host application that admininsters the communication policies between the SP and Collector server. For information about 3PAR Policy Manager, refer to the 3PAR Secure Service Policy Manager User’s Guide.
3PAR Service Processor User’s Guide 2.4 SPMAINT The SPMAINT utility is the primary interface for the support (configuration, maintenance, and firmware update) of both the InServ Storage Server and its SP. The features of this utility are divided into the following major categories: ■ Control of the SP. ■ Communications with 3PAR Central or a local service provider. ■ Setup and administration of local notification. 2.4.
3PAR Service Processor User’s Guide 2.4.2 The SPMAINT Interface The SPMAINT terminal user interface is the primary user interface for the support of both the InServ Storage Server and its Service Processor (SP). The following information appears at the top of each SPMAINT menu: ■ SP serial number - The serial number uses the format SPXXXXX, where XXXXX is a 5-digit integer. ■ Menu name - Menu names are not necessarily unique.
3PAR Service Processor User’s Guide ■ Query the status of the SSA. ■ Reconfigure the 3PAR Policy Manager. ■ Reconfigure the 3PAR Collector Server. ■ Start/stop/restart the SSA. 2.5.1 Accessing CPMAINT Interface To access the CPMAINT interface: 1 Initiate a Secure Shell (SSH) session to establish a connection to your SP. 2 Enter the user name cpmaint and your password. 2.5.
3PAR Service Processor User’s Guide network administrators. The SSA is configured for encrypted communication through the Secure Socket Layer/Transport Layer Security (SSL/TLS) protocols. 2.8 SPOCC Overview Service Processor Onsite Customer Care (SPOCC) is a suite of service tools applications with a Web-based graphical user interface that is available to you for support of the InServ Storage Server and its service processor.
3PAR Service Processor User’s Guide 1 Type the IP address of the SP in the Web browser and then press ENTER; the Service Processor Login menu appears 2 Press ENTER. The Enter Network Password dialog box appears 3 Type your user ID and password, then click OK. SPOCC Overview 2.
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3PAR Service Processor User’s Guide 3 SP Control Functions In this chapter 3.1 Setting Up the Network for the Service Processor 3.2 3.2 Displaying Firewall Status or Altering Firewall Rules 3.2 3.3 Mounting or Unmounting a CD-ROM 3.4 3.4 Stopping/Starting InServ-Related Processes 3.4 3.5 Changing the SP Default Route 3.5 3.6 Changing the SP IP Address 3.5 3.7 Changing the Service Processor Netmask 3.6 3.8 Changing the Service Processor Default Gateway 3.6 3.
3PAR Service Processor User’s Guide 3.17 How to Maintain Service Processor Files 3.18 3.1 Setting Up the Network for the Service Processor The SP Network submenu allows you to manage the network and dialup settings for the Service Processor. To access the SP Network submenu, type the following menu options from the SP main menu: 1 Type 2 for Network Configuration and press ENTER. 2 Type 4 for Change Public Network Interface Parameters and press ENTER.
3PAR Service Processor User’s Guide 3.2.2 Altering Firewall Rules It is also possible to use the SP Control FW submenu to add unique IP addresses to the two logical network interfaces so it may access the Service Processor (SP). These defined connections are nonvolatile and exist across restarts of the SP. The two types of logical network interfaces are as follows: ◆ The public interface is connected to the customer’s network, and is where the InServ Storage Servers are located.
3PAR Service Processor User’s Guide 3.3 Mounting or Unmounting a CD-ROM When using a CD to deploy a software update or InForm installation via the Service Processor (SP), the CD needs to be mounted and unmounted. To mount a CD-ROM: 1 Insert a CD into the SP’s CD-ROM. 2 From the SPMAINT main menu, type 1 for SP Control/Status and press ENTER. 3 Type 9 for Mount a CDROM from the SP main menu and press ENTER. 4 When prompted, type y and press ENTER to mount the CD.
3PAR Service Processor User’s Guide 4 When prompted, confirm the stopping of InServ-related processes. 3.5 Changing the SP Default Route Changing the Service Processor (SP) default route affects the network setting for handling routing decisions to destinations not local to the Service Processor. The SP default route is the communication link to a proxy host or the outside world. Typically, the same host is designated as the gateway (see 3.8 Changing the Service Processor Default Gateway).
3PAR Service Processor User’s Guide 3.7 Changing the Service Processor Netmask To change the Service Processor netmask, type the following menu options from the SPMAINT main menu: 1 From the SPMAINT main menu, type 2 for Network Configuration and press ENTER. 2 Type 4 for Change public network interface parameters and press ENTER. 3 Type 4 for Change Netmask and press ENTER. 4 The Modify Netmask menu appears, type a new netmask and press ENTER. 3.
3PAR Service Processor User’s Guide 3.9 Changing Transfer Media Settings Use the SP Transfer Medias submenu to alter the settings for the media the Service Processor (SP) uses when communicating with its associated connection portal. NOTE: You cannot change the Transfer Media Settings in Secure Network Mode. The following settings can be found in the SP Transfer Medias submenu: ■ Data transfer involves external communications between the SP and the connection portal.
3PAR Service Processor User’s Guide 3.9.1 Changing the Transfer Media Use this sub option to alter the media the Service Processor uses for sending an event or alert data and related files to a connection portal. To change the transfer media: 1 From the SP Transfer Medias submenu, type 1, Data Transfer and press ENTER. 2 When the SP Transfer Medias Configuration menu appears, type E|e, M|m, or O|o and press ENTER. The SP Transfer Medias submenu appears.
3PAR Service Processor User’s Guide 3 4 Make any additional changes to the SP phone number and dial-in prefix, if applicable. When task is complete, type A and press ENTER to quit, save, and activate the new remote operations transfer media settings. 3.10 Resetting the Quiesce State in Transfer Process The transfer control process (SPtransfer) can quiesce itself for varying lengths of time because of errors in transmission, a change in the state of the Customer Controlled Access, or for other purposes.
3PAR Service Processor User’s Guide 3.12 Managing Date and Time Settings Use the SP System Date/Time submenu to alter the date, time, and time zone for the Service Processor (SP). CAUTION: If using an NTP server, do not change the time setting for the SP unless the SP is not synchronized with the NTP server. To access the SP System Date/Time submenu: 1 From the SPMAINT main menu, type 1 for SP Control/Status and press ENTER. 2 Type 11 for SP Date/Time/Geographical Location maintenance and press ENTER.
3PAR Service Processor User’s Guide 3.12.3 Changing the Time Zone If altering the time zone setting for the Service Processor, answer the following guided menus and press ENTER to confirm the following information: ■ Continent or ocean ■ Country ■ Time zone region Verify or set the date and time before continuing. To change the time zone setting: 1 From the SP System Date/Time submenu, type 3 for Change the timezone and press ENTER.
3PAR Service Processor User’s Guide 3.13.1 Displaying the NTP Configuration To display the current Service Processor (SP) NTP configuration: 1 From the NTPCONF submenu, type 1 for Display NTP Configuration and press ENTER. 2 Press ENTER to return to the NTPCONF submenu. NOTE: The output displays the content of the NTP configuration ntp.conf file that shows the running parameters for the active NTP instance on the SP. 3.13.
3PAR Service Processor User’s Guide 3.14 Defining the Service Processor Process Control Parameters The SP Process Control Parameters function permits authorized users to view and alter the content of some process control variables. These parameters control mainly the transferring and handling of data destined for the connection portal. To access the SP Process Control Parameters submenu: 1 From the SPMAINT main menu, type 1 for SP Control/Status and press ENTER.
3PAR Service Processor User’s Guide ID Default Value Notes 10 52428800 When file size exceeds ethernet max size, break in down in parts this size, in Kbytes 11 True Controls whether or not files are transferred over modem when Remote Operation is active 12 NONE File type(s), maximum 5, that should be transferred first (comma[,] separated list.
3PAR Service Processor User’s Guide 7 When prompted, type y and press ENTER to save and activate your changes. Saving and activating your changes automatically returns to the SP Control submenu. Defining the Service Processor Process Control Parameters 3.
3PAR Service Processor User’s Guide 3.15 Running a SPLOR or an MSPLOR ■ To collect data to diagnose SP issues, run a Service Processor Log Out Request (SPLOR). ■ To collect data to diagnose SP installation issues, run a Mini Service Processor Log Out Request (MSPLOR). To run a SPLOR: 1 From the SPMAINT main menu, type 1 for SP Control/Status and press ENTER. 2 Type 19 for Take a SPLOR and press ENTER. 3 Once finished, press ENTER to continue.
3PAR Service Processor User’s Guide 3.16.1 Updating Service Processor Software Authorized users can use the Update SP Software Revision function to apply updates to the Service Processor (SP) software. Updates are always in the form of packaged distributions. The deployed update can reside in the cache of the SP (displayed in the list), from a different location on the SP (CD ROM, floppy disk, or other directory), or from a remote connection portal.
3PAR Service Processor User’s Guide A list of archived versions appears. 3 Type the number corresponding to the version and press ENTER. 4 When prompted, confirm the list of RPM modules in the distribution. Type y and press ENTER to proceed with the reversion. After your confirmation, the reversion executes and a list of the changed packages displays. The SPMAINT automatically restarts after the reversion completes. 3.16.
3PAR Service Processor User’s Guide The following subsections describe how to perform tasks related to each of the functions available through the SP File Maintenance submenu. 3.17.1 Displaying the Backup Control List To display the list of items of the backup archive for the Service Processor from the SP File Maintenance submenu, type 1 for Display SP backup control list and press ENTER. A list of backup components appears. 3.17.
3PAR Service Processor User’s Guide 3 Type y and press ENTER to promote the new list. After the new list is promoted, the SP File Maintenance submenu reappears. 3.17.4 Backing Up Service Processor Rescue Data Authorized users can create an archive of a backup SP rescue data file at any point in time. To initiate a manual SP backup: 1 At the SP File Maintenance submenu, type 4 for Backup SP rescue data and press ENTER. 2 The SP Data Backup confirmation screen appears.
3PAR Service Processor User’s Guide 4 Secure Service Agent Functions (CPMAINT) In this chapter 4.1 Overview of the Secure Service Agent Menu (CPMAINT) 4.1 4.2 Changing Transport Mode 4.3 4.3 Displaying the 3PAR Secure Service Agent Configuration 4.3 4.4 Testing the Connection to the 3PAR Secure Service Policy Manager 4.3 4.5 Testing the Connection to the 3PAR Secure Service Collector Server 4.3 4.6 Querying Status of the Secure Service Agent 4.4 4.
3PAR Service Processor User’s Guide 1 To access the CPMAINT utility, log in as user cpmaint. 2 From the cpmaint command prompt, type cpmaint.
3PAR Service Processor User’s Guide 4.2 Changing Transport Mode This option allows you to change from Secure Network mode to SP mode. From the CPMAINT main menu, select option 1, Change transport mode (Secure Network/SP). Follow the on-screen prompts to complete the mode change. 4.3 Displaying the 3PAR Secure Service Agent Configuration This option displays the current configuration of the 3PAR Secure Service Agent, including the Collector Server and Policy Manager.
3PAR Service Processor User’s Guide 4.6 Querying Status of the Secure Service Agent The option checks the current state of the Secure Service Agent agent. From the CPMAINT main menu, select option 5, Query status of the SSAgent agent. 4.7 Reconfiguring the 3PAR Secure Service Policy Manager This option allows you to add or reconfigure a Policy Manager to the Secure Service Agent. 1 From the CPMAINT main menu, select option 6, Reconfigure the 3PAR Secure Service Policy Manager.
3PAR Service Processor User’s Guide 4.9 Starting, Stopping, and Restarting the Secure Service Agent This option allows you to start, stop, and restart the Secure Service Agent. 1 From the CPMAINT main menu, select option 8, start/stop/restart the SSAgent agent. 2 Select option 1 (STOP SAgent agent), 2 (START SSAgent agent), or 3 (RESTART SSAgent agent). The selected operation is performed. Starting, Stopping, and Restarting the Secure Service Agent 4.
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3PAR Service Processor User’s Guide 5 3PAR Communication Settings In this chapter 5.1 Introduction 5.1 5.2 Customer Controlled Access 5.2 5.3 Using the File Transfer Monitor 5.3 5.4 Managing Connection Portal Controls 5.4 5.1 Introduction This chapter provides an overview of the communication settings available through SPMAINT. These settings enable you to control and monitor co mm un cations between the InServ Storage Server and 3PAR Headquarters through the Service Processor (SP).
3PAR Service Processor User’s Guide 5.2 Customer Controlled Access Customer Controlled Access (CCA), available through SPMAINT, allows you to limit the network communication of external sources from or to the Service Processor (SP). NOTE: To change CCA settings, you must be logged in as user cpmaint.
3PAR Service Processor User’s Guide upgrades and fixes must be performed manually by inserting a CD-ROM into the SP. The meantime to recovery will likely increase. ■ OFF- The SP cannot contact 3PAR Central or a local service provider when it detects an anomaly, and support technicians cannot operate the SP remotely or download software. Troubleshooting and maintenance must be performed by onsite technicians.
3PAR Service Processor User’s Guide 3 Select option 6, File Transfer Monitor and press ENTER. To stop the File Transfer Monitor, on the transfer monitor menu, type q. 5.4 Managing Connection Portal Controls When in SP mode, there are several functions allow for management of the Connection Portal. To change any of these functions: 1 Log in to the SPMAINT utility. 2 From the SP Main menu, select option 2, Network Configuration. 3 Select option 2, Connection Portal Control.
3PAR Service Processor User’s Guide 5.4.1 Activating Secure Network Mode 1 Type A for Activate Secure Network Mode and press ENTER.
3PAR Service Processor User’s Guide 2 Verify the following requirements message, type Y and press ENTER to continue.
3PAR Service Processor User’s Guide 3 Type the static IPv4 address assigned to the domain server or none and press ENTER. Please enter the IPv4 address (or blank separated list of addresses) of the Domain Name Server(s) or 'none' if there will not be any DNS support: [?]: or none 4 Based upon the planning document(s), enter the specific confirmation to proceed with allowing 3PAR Secure Service Policy Manager to communicate with 3PAR Secure Service Collector.
3PAR Service Processor User’s Guide 7 Type 1 to assign the type of 3PAR Secure Service Collector Server to connect with the Secure Service Agent. To which 3PAR Secure Service Collector Server should this SSAgent connect? 1 OTHER ==> ==> Production 3PAR Internal testing (not for customer sites!) Please enter your selection [1]: 1 8 Type no to not require a proxy server to connect to the 3PAR Secure Service Collector Server.
3PAR Service Processor User’s Guide 9 Verify the data is correct and type yes to confirm. The SP initializes communication with the 3PAR Secure Service Collector Server to complete setting for communication access. 3PAR Secure Service Collector Server - Name/address: Production - Proxy: none Is this data correct? (yes or no)? [yes] yes invoking config.. Stopping all SP tasks ... No InSplore currently running Disabling the firewall ... Building skeletal SSAgent configuration file.
3PAR Service Processor User’s Guide 10 When the system communications configuration is complete, the following message appears: Stopping all SP tasks ... No InSplore currently running Disabling the firewall ... Building skeletal SSAgent configuration file. Applying and testing configuration values ... AxedaAddManagedDevice:Added SP=SP09114, IP=127.0.0.1 to device file. Ping of localhost successful. Ping of public interface (10.112.132.184) successful. Ping of gateway (10.112.128.1) successful.
3PAR Service Processor User’s Guide 6 Local Notification Service In this chapter 6.1 Setting Up Local Notification 6.3 6.1.1 Enabling Local Notification Access 6.3 6.1.2 How to Configure Local Notification Settings During Initial Setup 6.4 6.2 How to Use Notification Maintenance Utilities 6.5 6.3 How to Configure Sendmail 6.5 6.4 How to Edit the Sites Table 6.6 6.4.1 How to add a Site 6.6 6.4.2 How to Edit the Product Table 6.6 6.4.3 How to Predefine Symptoms 6.8 6.
3PAR Service Processor User’s Guide 6.8 Managing User Profiles 6.14 6.9 How to Manage Local Notification Records 6.15 6.9.1 How to Add a Notification Record 6.15 6.9.2 How to Edit a Notification Record 6.16 6.9.3 How to Delete a Notification Record 6.17 6.10 How to Disable Local Notification Access 6.17 This chapter describes how to set up and manage local notification, that requires you to use the Service Processor Onsite Customer Care (SPOCC) interface.
3PAR Service Processor User’s Guide Before you can subscribe to local notification and receive notification Emails, local notification access must be enabled. Enabling local notification access can only be done by an authorized service provider. After local notification access is enabled, you can create and edit local notification records and user profiles as described in the 3PAR InForm OS Administrator’s Manuals. 6.
3PAR Service Processor User’s Guide 6.1.2 How to Configure Local Notification Settings During Initial Setup The following instructions guide you through the initial configuration of local notification settings using the menu that appears after enabling local notification access for the first time, as described in 6.1.1 Enabling Local Notification Access. To configure local notification settings later, see 6.2 How to Use Notification Maintenance Utilities on page 6.5.
3PAR Service Processor User’s Guide a In the First Name and Last Name fields, type the first and last name of a user for the purpose of creating a profile. 4 b In the Email Address field, type the Email address for the user profile. c Use the Category list to select the type of user for this profile. d In the Company field, type the name of the company for this user profile.
3PAR Service Processor User’s Guide 4 Click Update Mailhost Configuration to apply the new settings. 5 Click Back to Menu to return to the Notification Maintenance Utilities menu. 6.4 How to Edit the Sites Table The Sites table is a list of configured customer sites. This table shows the site name, site number, and time zone for each site.
3PAR Service Processor User’s Guide 6.4.2.1 Adding an Entry to the Product Table Under normal circumstances it is not necessary to manually add an item to the Product table. New storage servers and service processors are automatically added to the Product table when they are installed. To manually add a new item to the Product table: 1 On the SPOCC screen, click Setup. 2 Under Notification Maintenance Utilities, click the Edit Product Table option. The List Products for Notification screen appears.
3PAR Service Processor User’s Guide 6 Click Back to Menu to return to the Notification Maintenance Utilities menu. 6.4.2.3 Deleting a product It is necessary to manually delete an item from the Product table after deinstalling a storage server or service processor. CAUTION: Deleting a product record deletes all user notifications currently set for that system. To manually delete an item from the Product table: 1 On the SPOCC screen, click Setup.
3PAR Service Processor User’s Guide The Add Predefined Symptom screen appears 4 On the Add Predefined Symptom screen: a Type a regular expression in the symptom field. NOTE: Click the Regular expressions link to the right of the symptom field to open a dialog box that enables you to test expressions. b (Optional) Type a description for that symptom in the description field. 5 Click Add Record to add the new symptom. 6 Click Back to Menu to return to the Notification Maintenance Utilities menu. 6.
3PAR Service Processor User’s Guide The Predefined Symptoms screen appears. 3 On the Predefined Symptoms screen, click the Delete icon for the symptom to be deleted. 4 When prompted, click OK to confirm. 5 Click Back to Menu to return to the Notification Maintenance Utilities screen. 6.
3PAR Service Processor User’s Guide 4 On the Update Primary Shift screen: a Edit the starting or ending dates for this shift record using the Starting Date and Ending Date fields. b Use the Start Time and End Time pull downs for each day of the week to update the shift start and end times as necessary. 5 Click Update Default Prime Shift to apply the new settings. 6.5.
3PAR Service Processor User’s Guide 2 Under Notification Maintenance Utilities, click the Edit Default Shift and Shift Exceptions option. The Default Prime Shift Patterns for Local Notification screen appears. 3 On the Default Prime Shift Patterns for Local Notification screen, click the Add Default Shift EXCEPTION option. The Add Default Shift Exception screen appears. 4 On the Add Default Shift Exception screen: a In the Description field, type a description for this override or exception.
3PAR Service Processor User’s Guide 6.5.3.4 Deleting a Prime Shift Exception To delete a prime shift exception record: 1 On the SPOCC menu, click Setup. 2 Under Notification Maintenance Utilities, click the Edit Default Shift and Shift Exceptions option. The Default Prime Shift Patterns for Local Notification screen appears. 3 On the Default Prime Shift Patterns for Local Notification screen, click the Delete icon for the prime shift exception to be deleted. 4 When prompted, click OK to confirm. 6.
3PAR Service Processor User’s Guide 6.8 Managing User Profiles Before you can create a notification record and receive local notification messages, it is necessary to create at least one user profile. In most cases, your initial user profile is created when the local notification access is first enabled and configured. Use the features available through the Notify bezel on the SPOCC menu to create additional profiles and to edit or delete existing ones. 6.8.
3PAR Service Processor User’s Guide 9 When finished, click Add Record to add your new user profile. The Update ST_USER Record screen appears. Then, a confirmation message appears at the top of the screen to indicate that your user profile has been added. 10 Click Notification List to return to the List Notification Records table. 6.9 How to Manage Local Notification Records After one or more user profiles have been defined, you can use those profiles to create local notification records.
3PAR Service Processor User’s Guide ■ To add a symptom notification record, a record that includes a specific symptom, click Symptom. ■ To add a suppression notification record that suppresses notification for a specific symptom, click Suppression. 4 Click Select. 5 On the Add Notification Record screen that appears, complete the following steps: a Chose either a site name from the Site list or a storage server serial number from the Product list. You cannot choose both.
3PAR Service Processor User’s Guide 6.9.3 How to Delete a Notification Record To delete a notification record: CAUTION: Deleting all local notification records effectively disables local notification. 1 On the SPOCC screen, click Notify to display a list of all currently defined notification records. 2 On the Local Notification Records screen, click the Delete icon for the notification record to be deleted. 3 When prompted, click OK to confirm and return to the List Notification Records screen. 6.
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3PAR Service Processor User’s Guide A SP Process Rebuild Kit In this appendix To replace the Service Processor (SP), use the following table to determine which rebuild kit is needed. The rebuild kit includes the following software CDs: ■ An SP Base Image CD ■ An SP Software CD Table A-1. Requirements for SP Software Rebuild SP OS Version SP 2.2.4 SP 2.3.1 SP 2.4.1 SP Reimage ■ F790-200013 ■ F790-200038 ■ TBA/update ■ CD version 3-1.3 ■ CD version 3.
3PAR Service Processor User’s Guide Table A-1. Requirements for SP Software Rebuild SP OS Version SP 2.2.4 SP Software CD ■ CD version 2.2.4 ■ P/N 780-200031 (contains InForm OS SP 2.3.1 ■ InForm OS Release SP 2.4.1 ■ TBA/update ■ TBA/update 2.3.1 Software CD ■ P/N 780-200050 ■ 2.3.1.208 2.2.4 MU4) InForm OS Level A.2 ■ 2.2.4.
3PAR Service Processor User’s Guide Revision History Release level Revision summary 320-200247 Rev A First release of the Service Processor User’s Guide for SP release August 2010 2.4.1. 320-200247 Rev B Second release of the Service Processor User’s Guide for SP release April 2011 2.4.1 MU1. Revision History RH.
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