Troubleshooting

testFailoverStop
The testFailoverStop command deletes the temporary copies created by testFailoverStart command.
Once HP 3PAR SRA receives this command, it should remove all test snapshots pertaining to the
specified group.
The following is expected from SRA:
• This command must not affect replication
• The response must contain the same set of standalone devices and consistency groups as
specified in the request
• The response should contain status of this operation pertaining to each group
Troubleshooting checklist
Table 10 testFailoverStop Troubleshooting Checklist
Troubleshooting TipsExample of Key Log MessageProblem DescriptionProblem Area
This error means that the
input XML file does not
[2010-05-26 14:29:32.966
'TPDSrm.arrayMgm.AddGlobalWarning'
Missing log file path
information in the input
XML.
Check log file
path.
contain log file path and3PAR_2014 warning (id=1052)] Warning.
the logs generated withUnable to access the specified log folder. The
this command will belog file will be available at the following
saved to the folder
indicated.
location: <C:\Program Files\VMware\VMware
vCenter Site Recovery
Manager\storage\sra\3PARInServ>.
This error means that the
default
[2010-05-26 18:00:07.531 'SetLogFolder'
3PAR_1001 info (id=6132)] Could not find any
Missing the resource
file.
Load default
resource dll.
TPDSrm.resources.dllresources appropriate for the specified culture
or the neutral culture. Make sure
file is missing from
"TPDSrm.MessageString.resources" was
installation. Reinstall the
package to repair the file.
correctly embedded or linked into assembly
"TPDSrm" at compile time, or that all the satellite
assemblies required are loadable and fully
signed.
This error indicates that
the user name or
password is invalid.
[2010-05-27 10:33:40.062
‘arrayMgm.CheckInServConnectivity'
3PAR_1007 error (id=4056)] Error. Unable to
Connection errorCheck HP 3PAR
Storage System
connectivity.
get system information. Additional information:
login failed - Invalid user or password.
This error indicates that
the connected storage
[2010-05-27 16:59:32.796
'TPDSrm.discoverDevices.Run' 3PAR_1012 error
The requested array ID
does not match
Check HP 3PAR
Storage System
ID. array has a different(id=4616)] Error. Array id <347> does not
match the connected HP 3PAR Storage System.
connected storage
array. system id than the
requested input.
This error indicates that
required license is
[2010-05-27 11:36:25.156
'TPDSrm.arrayMgm.CheckInServLicense'
Missing required
license on system.
Check HP 3PAR
Storage System
license. missing. HP 3PAR SRA3PAR_1014 error (id=4180)] Error. Missing
requires the HP 3PARrequired <Virtual Copy> license on the
connected HP 3PAR Storage System. Storage System to have
both Remote Copy
Software and Virtual
Copy Software licenses.
This error indicates that
storage array returns
[2010-05-27 10:58:47.031 'TPDSrm.
checkTestFailoverStart.Run' 3PAR_1018 error
Missing expected
output content from
storage.
Get Virtual
Volume
information on empty output for the(id=5432)] Error. Unable to get detail virtual
the HP 3PAR
Storage System
command issued. This can
be caused by intermittent
network interruption.
volume information. Additional information:
<xxxx>
32 Workflows and Corresponding Log Messages