Troubleshooting

syncOnce
The syncOnce command initiates the immediate replication of the specified devices and consistency
groups. syncOnce must return as soon as possible without waiting for replication to complete. After
executing syncOnce, SRM executes periodic querySyncStatus commands to check replication
progress.
HP 3PAR SRA is using the push model in this case where replication is initiated at the source. The
replication operation status is returned to the caller via an XML file.
Troubleshooting checklist
Table 18 syncOnce Troubleshooting Checklist
Troubleshooting TipsExample of Key Log MessageProblem DescriptionProblem Area
This error means that the
input XML file does not
[2010-05-26 14:29:32.966
'TPDSrm.arrayMgm.AddGlobalWarning'
Missing log file path
information in the input
XML.
Check log file
path.
contain log file path and3PAR_2014 warning (id=1052)] Warning.
the logs generated withUnable to access the specified log folder. The
this command will belog file will be available at the following
saved to the folder
indicated.
location: <C:\Program
Files\VMware\VMware vCenter Site Recovery
Manager\storage\sra\3PARInServ>.
This error means that the
default
[2010-05-26 18:00:07.531 'SetLogFolder'
3PAR_1001 info (id=6132)] Could not find
Missing the resource
file.
Load default
resource dll.
TPDSrm.resources.dllany resources appropriate for the specified
culture or the neutral culture. Make sure
file is missing from
"TPDSrm.MessageString.resources" was
installation. Reinstall the
package to repair the file.
correctly embedded or linked into assembly
"TPDSrm" at compile time, or that all the
satellite assemblies required are loadable and
fully signed.
This error indicates that
the user name or
password is invalid.
[2010-05-27 10:33:40.062
‘arrayMgm.CheckInServConnectivity'
3PAR_1007 error (id=4056)] Error. Unable
Connection errorCheck HP 3PAR
Storage System
connectivity.
to get system information. Additional
information: login failed - Invalid user or
password.
This error indicates that
the connected storage
[2010-05-27 16:59:32.796
'TPDSrm.discoverDevices.Run' 3PAR_1012
The requested array ID
does not match
Check HP 3PAR
Storage System
ID. array has a differenterror (id=4616)] Error. Array id <347> doesconnected storage
array. system id than the
requested input.
not match the connected HP 3PAR Storage
System.
This error indicates that
required license is
[2010-05-27 11:36:25.156
'TPDSrm.arrayMgm.CheckInServLicense'
Missing required
license on system.
Check HP 3PAR
Storage System
license. missing. HP 3PAR SRA3PAR_1014 error (id=4180)] Error. Missing
requires the HP 3PARrequired <Virtual Copy> license on the
connected HP 3PAR Storage System. Storage System to have
both Remote Copy
Software and Virtual
Copy Software licenses.
This error indicates that
the requested peer array
[2010-05-27 14:14:40.031 'TPDSrm.
prepareReverseReplication.Run' 3PAR_1013
Unable to validate the
requested peer array ID
Get Remote Copy
target system
information. is not a valid target systemerror (id=1408)] Error. Peer array id <4145>as one of the target
for HP 3PAR Remote Copyis not a valid entry in the connected 3PAR
Storage Server.
system for Remote
Copy. setup. Check the Remote
Copy configuration on the
storage array for more
information.
syncOnce 61