HP LaserJet Enterprise MFP M430, M431 User Guide
Table Of Contents
- Printer overview
- Paper trays
- Supplies, accessories, and parts
- Copy
- Scan
- Fax
- Manage the printer
- Solve problems
- Control panel help system
- Reset factory settings
- A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS
- Printer does not pick up paper or misfeeds
- Clear paper jams
- Paper jam locations
- Auto-navigation for clearing paper jams
- Experiencing frequent or recurring paper jams?
- 31.13 jam error in the document feeder
- 13.B2.D1 jam error in tray 1
- 13.B2.D2 jam error in tray 2
- 13.B2.D3 jam error in tray 3
- 13.B2.A jam error in the top cover
- 13.B9 jam error in the fuser area
- 13.D1, 13.D3 jam error in the duplexer
- 13.E1 jam error in the output bin
- Resolving mono print quality problems
- Improve copy image quality
- Improve scan image quality
- Improve fax image quality
- Solve wired network problems
- Introduction
- Poor physical connection
- The computer is unable to communicate with the printer
- The printer is using incorrect link and duplex settings for the network
- New software programs might be causing compatibility problems
- The computer or workstation might be set up incorrectly
- The printer is disabled, or other network settings are incorrect
- Solve wireless network problems
- Introduction
- Wireless connectivity checklist
- The printer does not print after the wireless configuration completes
- The printer does not print, and the computer has a third-party firewall installed
- The wireless connection does not work after moving the wireless router or printer
- Cannot connect more computers to the wireless printer
- The wireless printer loses communication when connected to a VPN
- The network does not appear in the wireless networks list
- The wireless network is not functioning
- Reduce interference on a wireless network
- Solve fax problems
- Service and support
- HP limited warranty statement
- HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement
- Long life consumable and maintenance kit limited warranty statement
- HP policy on non-HP supplies
- HP anticounterfeit Web site
- Data stored on the toner cartridge
- End User License Agreement
- Customer self-repair warranty service
- Customer support
- Environmental product stewardship program
- Protecting the environment
- Ozone production
- Power consumption
- Toner consumption
- Paper use
- Plastics
- HP LaserJet print supplies
- Paper
- Material restrictions
- Battery information
- Disposal of waste equipment by users (EU, UK, and India)
- Electronic hardware recycling
- Brazil hardware recycling information
- Chemical substances
- Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant Statutory Requirements
- SEPA Ecolabel User Information (China)
- The regulation of the implementation on China energy label for printer, fax, and copier
- Restriction on Hazardous Substances statement (India)
- WEEE (Turkey)
- Substances Table (China)
- Material Safety Data Sheet (MSDS)
- EPEAT
- Substances Table (Taiwan)
- For more information
- Regulatory information
- Regulatory statements
- Regulatory model identification numbers
- European Union & United Kingdom Regulatory Notice
- FCC regulations
- Canada - Industry Canada ICES-003 Compliance Statement
- VCCI statement (Japan)
- EMC statement (Korea)
- EMC statement (China)
- Power cord instructions
- Power cord statement (Japan)
- Laser safety
- Laser statement for Finland
- Nordic Statements (Denmark, Finland, Norway, Sweden)
- GS statement (Germany)
- Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)
- EMI statement (Taiwan)
- Product stability
- Telecom (fax) statements
- Regulatory statements
- Index
Reset factory settings
Resetting the printer settings to the factory-set defaults can help resolve problems.
Introduction
Use one of the following methods to reset the printer settings to the original settings from the factory.
Method one: Reset factory settings from the printer control panel
Use the printer control panel to restore the settings to their original values.
1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon.
2. Open the following menus:
a. General
b. Reset Factory Settings
3. Select Reset.
A verication message advises that completing the reset function might result in loss of data.
4. Select Reset to complete the process.
NOTE: The printer restarts automatically after the reset operation completes.
Method two: Reset factory settings from the HP Embedded Web Server (network
connected printers only)
Use the HP EWS to reset the printer settings to the original settings.
1. On the printer control panel, select the Information button , and then select the Network icon to
display the IP address or host name.
2. Open the General tab.
3. On the left side of the screen, click Reset Factory Settings.
4. Click the Reset button.
NOTE: The printer restarts automatically after the reset operation completes.
A “Cartridge is low” or “Cartridge is very low” message displays on
the printer control panel or EWS
Review the possible solutions to this issue.
Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining
may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner
cartridge does not need to be replaced now.
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Chapter 9 Solve problems