HP LaserJet Enterprise MFP M430, M431 User Guide

2. Open the following menus:
a. Conguration/Status Pages
b. Conguration Page
3. Touch the Print button to print the report, or touch the View button to view the report on the screen. The
report consists of several pages.
NOTE: The printer IP address or host name is listed on the Jetdirect Page.
4. On the Fax Accessory Page of the Conguration Page, under the Hardware Information heading, check the
Modem Status. The following table identies the status conditions and possible solutions.
NOTE: If the Fax Accessory Page does not print, there might be a problem with the analog fax accessory. If
you are using LAN fax or Internet fax, those congurations could be disabling the feature.
Table 9-13 Analog-fax accessory troubleshooting
Status conditions Possible solutions
Operational / Enabled
1
The analog-fax accessory is installed and ready.
Operational / Disabled
1
The fax accessory is installed, but you have not congured the
required fax settings yet.
The fax accessory is installed and operational; however, the
HP Digital Sending utility has either disabled the printer fax
feature or has enabled LAN fax. When LAN fax is enabled, the
analog-fax feature is disabled. Only one fax feature, either LAN
fax or analog fax, can be enabled at a time.
NOTE: If LAN fax is enabled, the Scan to Fax feature is
unavailable on the printer control panel.
Non-Operational / Enabled/Disabled
1
The printer has detected a rmware failure. Upgrade the
rmware.
Damaged / Enabled/Disabled
1
The fax accessory has failed. Reseat the fax accessory card and
check for bent pins. If the status is still DAMAGED, replace the
analog-fax accessory card.
1 ENABLED indicates that the analog-fax accessory is enabled and turned on; DISABLED indicates that LAN fax is enabled (analog fax
is turned o).
General fax problems
Learn about solutions for common fax problems.
The fax failed to send
Verify the fax issue, and try the suggested solution.
JBIG is enabled, and the receiving fax machine does not have JBIG capability.
Turn o the JBIG setting.
No fax address book button displays
Verify the fax issue, and try the suggested solution.
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Chapter 9 Solve problems