HP LaserJet Enterprise MFP M430, M431 User Guide
Table Of Contents
- Printer overview
- Paper trays
- Supplies, accessories, and parts
- Copy
- Scan
- Fax
- Manage the printer
- Solve problems
- Control panel help system
- Reset factory settings
- A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS
- Printer does not pick up paper or misfeeds
- Clear paper jams
- Paper jam locations
- Auto-navigation for clearing paper jams
- Experiencing frequent or recurring paper jams?
- 31.13 jam error in the document feeder
- 13.B2.D1 jam error in tray 1
- 13.B2.D2 jam error in tray 2
- 13.B2.D3 jam error in tray 3
- 13.B2.A jam error in the top cover
- 13.B9 jam error in the fuser area
- 13.D1, 13.D3 jam error in the duplexer
- 13.E1 jam error in the output bin
- Resolving mono print quality problems
- Improve copy image quality
- Improve scan image quality
- Improve fax image quality
- Solve wired network problems
- Introduction
- Poor physical connection
- The computer is unable to communicate with the printer
- The printer is using incorrect link and duplex settings for the network
- New software programs might be causing compatibility problems
- The computer or workstation might be set up incorrectly
- The printer is disabled, or other network settings are incorrect
- Solve wireless network problems
- Introduction
- Wireless connectivity checklist
- The printer does not print after the wireless configuration completes
- The printer does not print, and the computer has a third-party firewall installed
- The wireless connection does not work after moving the wireless router or printer
- Cannot connect more computers to the wireless printer
- The wireless printer loses communication when connected to a VPN
- The network does not appear in the wireless networks list
- The wireless network is not functioning
- Reduce interference on a wireless network
- Solve fax problems
- Service and support
- HP limited warranty statement
- HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement
- Long life consumable and maintenance kit limited warranty statement
- HP policy on non-HP supplies
- HP anticounterfeit Web site
- Data stored on the toner cartridge
- End User License Agreement
- Customer self-repair warranty service
- Customer support
- Environmental product stewardship program
- Protecting the environment
- Ozone production
- Power consumption
- Toner consumption
- Paper use
- Plastics
- HP LaserJet print supplies
- Paper
- Material restrictions
- Battery information
- Disposal of waste equipment by users (EU, UK, and India)
- Electronic hardware recycling
- Brazil hardware recycling information
- Chemical substances
- Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant Statutory Requirements
- SEPA Ecolabel User Information (China)
- The regulation of the implementation on China energy label for printer, fax, and copier
- Restriction on Hazardous Substances statement (India)
- WEEE (Turkey)
- Substances Table (China)
- Material Safety Data Sheet (MSDS)
- EPEAT
- Substances Table (Taiwan)
- For more information
- Regulatory information
- Regulatory statements
- Regulatory model identification numbers
- European Union & United Kingdom Regulatory Notice
- FCC regulations
- Canada - Industry Canada ICES-003 Compliance Statement
- VCCI statement (Japan)
- EMC statement (Korea)
- EMC statement (China)
- Power cord instructions
- Power cord statement (Japan)
- Laser safety
- Laser statement for Finland
- Nordic Statements (Denmark, Finland, Norway, Sweden)
- GS statement (Germany)
- Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)
- EMI statement (Taiwan)
- Product stability
- Telecom (fax) statements
- Regulatory statements
- Index
Control panel help system...............................................................................................................................................................135
Reset factory settings ......................................................................................................................................................................136
Introduction...............................................................................................................................................................................136
Method one: Reset factory settings from the printer control panel ................................................................................136
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)........136
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS ..............................136
Change the “Very Low” settings.............................................................................................................................................137
Order supplies...........................................................................................................................................................................138
Printer does not pick up paper or misfeeds..................................................................................................................................138
Introduction...............................................................................................................................................................................138
The printer does not pick up paper .......................................................................................................................................138
The printer picks up multiple sheets of paper.....................................................................................................................141
The document feeder jams, skews, or picks up multiple sheets of paper......................................................................144
Clear paper jams................................................................................................................................................................................145
Paper jam locations .................................................................................................................................................................145
Auto-navigation for clearing paper jams..............................................................................................................................146
Experiencing frequent or recurring paper jams?.................................................................................................................146
31.13 jam error in the document feeder..............................................................................................................................146
13.B2.D1 jam error in tray 1...................................................................................................................................................150
13.B2.D2 jam error in tray 2...................................................................................................................................................155
13.B2.D3 jam error in tray 3...................................................................................................................................................162
13.B2.A jam error in the top cover.........................................................................................................................................167
13.B9 jam error in the fuser area ..........................................................................................................................................171
13.D1, 13.D3 jam error in the duplexer................................................................................................................................174
13.E1 jam error in the output bin ..........................................................................................................................................177
Resolving mono print quality problems ........................................................................................................................................181
Introduction...............................................................................................................................................................................181
Troubleshoot print quality ......................................................................................................................................................182
Improve copy image quality ............................................................................................................................................................194
Check the scanner glass for dirt and smudges ...................................................................................................................194
Calibrate the scanner...............................................................................................................................................................196
Check the paper settings ........................................................................................................................................................196
Check the image-adjustment settings .................................................................................................................................196
Optimize copy quality for text or pictures ............................................................................................................................197
Edge-to-edge copying.............................................................................................................................................................197
Improve scan image quality.............................................................................................................................................................197
Check the scanner glass for dirt and smudges ...................................................................................................................198
Check the resolution settings.................................................................................................................................................199
Check the color settings..........................................................................................................................................................200
Check the image-adjustment settings .................................................................................................................................200
Optimize scan quality for text or pictures ............................................................................................................................201
Check the output-quality settings.........................................................................................................................................201
Improve fax image quality ...............................................................................................................................................................202
Check the scanner glass for dirt and smudges ...................................................................................................................202
Check the send-fax resolution settings................................................................................................................................204
Check the image-adjustment settings .................................................................................................................................204
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