HP Color LaserJet Managed MFP E47528 User Guide

Table 9-13 Analog-fax accessory troubleshooting (continued)
Status conditions Possible solutions
Damaged / Enabled/Disabled
1
The fax accessory has failed. Reseat the fax accessory card and
check for bent pins. If the status is still DAMAGED, replace the
analog-fax accessory card.
1
ENABLED indicates that the analog-fax accessory is enabled and turned on; DISABLED indicates that LAN fax is enabled (analog fax
is turned
o).
General fax problems
Learn about solutions for common fax problems.
The fax failed to send
Verify the fax issue, and try the suggested solution.
JBIG is enabled, and the receiving fax machine does not have JBIG capability.
Turn o the JBIG setting.
No fax address book button displays
Verify the fax issue, and try the suggested solution.
None of the contacts in the selected contacts list have fax information associated with them. Add the necessary
fax information.
Not able to locate the Fax settings in HP Web Jetadmin
Verify the fax issue, and try the suggested solution.
Fax settings in HP Web Jetadmin are located under the device's status page drop-down menu.
Select Digital Sending and Fax from the drop-down menu.
The header is appended to the top of the page when the overlay option is enabled
This fax issue is a normal part of operation.
For all forwarded faxes, the printer appends the overlay header to the top of a page.
This is normal operation.
A mix of names and numbers is in the recipients box
This fax issue is a normal part of operation.
Names and numbers can both display, depending on where they are from. The fax address book lists names, and
all other databases list numbers.
This is normal operation.
A one-page fax prints as two pages
Verify the fax issue, and try the suggested solution.
The fax header is being appended to the top of the fax, pushing text to a second page.
General fax problems
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