HP ENVY 13 Laptop PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2017 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are U.S. registered trademarks of Intel Corporation. . Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 Getting to know your computer ...................................................................................................................... 4 Locating hardware .................................................................................................................................................
Solid-state drive ................................................................................................................................ 34 WLAN module .................................................................................................................................... 35 Front speakers ................................................................................................................................... 37 Fans ...........................................................
11 Recycling .................................................................................................................................................. 71 Index .............................................................................................................................................................
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1 Product description Category Description Product Name HP ENVY 13 Laptop PC (model numbers 13-ad001 through 13-ad199) Processors For use only on computer models with model numbers 13-ad001 through 13-ad099: ● Intel® Core™ i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (2133-MHz FSB, 4.0-MB L3 cache, 15-W) ● Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor (2133-MHz FSB, 3.0-MB L3 cache, 15-W ● Intel Core i3-7100U 2.40-GHz dual core processor (2133-MHz FSB, 3.
Category Storage Description ● 16384-MB (256-MB×32×4, 4 pieces, only on computer models equipped with an Intel i7 processor) ● 8192-MB (256-MB×16×4, 4 pieces, only on computer models equipped with an Intel i7 or i5 processor) ● 4096-MB (128-MB×32×2, 4 pieces, only on computer models equipped with an Intel i5 or i3 processor) Support for next-generation form factor (NGFF), 2280 M.
Category Keyboard/pointing devices Description ● USB 3.x ports (2) ● USB Type-C port Full-sized, backlit, island-style keyboard TouchPad requirements: ● ClickPad with image sensor ● SecurePad with image sensor and fingerprint reader ● MultiTouch gestures enabled Keyboard/pointing devices (continued) ● Support for Modern TrackPad gestures ● Taps enabled as default Power requirements Support for 6-cell, 53-WHr, 2.55-AHr, Li-ion and 3-cell, 51-WHr, 4.
2 Getting to know your computer Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only). Locating software To find out what software is installed on your computer: ▲ Select the Start button.
Right side Component (1) Description USB Type-C port with HP Sleep and Charge Connects a USB device that has a Type-C connector, provides data transfer, and even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch. – and – Connects a display device that has a USB Type-C connector, providing DisplayPort output. NOTE: Cables and/or adapters (purchased separately) may be required. (2) USB 3.
Left side Component Description (1) USB 3.x SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. (2) Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.
Display Component Description (1) WLAN antennas* (2) Send and receive wireless signals to communicate with WLANs. (2) Internal microphones (2) Record sound. (3) Infrared camera lights (2, select products only) On: The infrared camera is in use. (4) Camera light On: The camera is in use. (5) Camera Allows you to video chat, record video, and record still images. (6) Infrared camera (select products only) Allows a facial recognition logon to Windows, instead of a password logon.
Keyboard area TouchPad Component Description (1) Allows a fingerprint logon to Windows, instead of a password logon. Fingerprint reader (select products only) ▲ To use the fingerprint reader, tap or swipe the upper-left corner of the TouchPad. NOTE: Select products also support online payments through the fingerprint reader. 8 (2) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen.
Lights Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (3) Mute light ● On: Computer sound is off.
Button and speakers Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information.
Special keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes specific functions when pressed in combination with another key. (3) Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. (4) Action keys Execute frequently used system functions. NOTE: On select products, the f5 action key turns the keyboard backlight feature off or on.
Bottom Component Description (1) Enables airflow to cool internal components. Vent NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (2) 12 Speakers (2) Chapter 2 Getting to know your computer Produce sound.
3 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Locating the model number, serial number, product number, and warranty information The model number (1), serial number (2), product number (3), and warranty information (4) are located on the bottom of the computer.
Computer components 14 Chapter 3 Illustrated parts catalog
Item Component (1) 13.3-in display assembly: Spare part number In natural silver finish: UHD, WLED, BrightView (3840×2160), uslim-flat (2.0-mm), UWVA, eDP1.3+PSR, narrow bezel (DBTS), TouchScreen display assembly (340 nits, 72% color gamut) 928479-001 FHD, WLED, BrightView (1920×1080), uslim-flat (2.4-mm), UWVA, eDP1.3+PSR, narrow bezel (DBTS), TouchScreen display assembly (300 nits, 72% color gamut) 928478-001 UHD, WLED, BrightView (3840×2160), uslim-flat (2.0-mm), UWVA, eDP1.
Item Component Spare part number For use in the Netherlands 928504-B31 For use in Portugal 928504-131 For use in Russia 928504-251 For use in Saudi Arabia 928504-171 For use in Slovenia 928504-BA1 For use in South Korea 928504-AD1 For use in Spain 928504-071 For use in Switzerland 928504-BG1 For use in Taiwan 928504-AB1 For use in Thailand 928504-281 For use in Turkey 928504-141 For use in the United Kingdom 928504-031 For use in the United States 928504-001 Keyboard/top cover i
Item Component Spare part number For use in Taiwan 928505-AB1 For use in Thailand 928505-281 For use in Turkey 928505-141 For use in the United Kingdom 928505-031 For use in the United States 928505-001 Keyboard/top cover in silk gold finish with backlight (includes backlight cable and keyboard cable): For use only on computer models equipped with a graphics subsystem with discrete memory: For use in Belgium 928502-A41 For use in Canada 928502-DB1 For use in the Czech Republic and Slovakia
Item (3) (4) 18 Component Spare part number For use in the Czech Republic and Slovakia 928503-FL1 For use in Denmark, Finland, and Norway 928503-DH1 For use in France 928503-051 For use in Germany 928503-041 For use in Greece 928503-151 For use in Israel 928503-BB1 For use in Italy 928503-061 For use in Japan 928503-291 For use in Latin America 928503-161 For use in the Netherlands 928503-B31 For use in Portugal 928503-131 For use in Russia 928503-251 For use in Saudi Arabia 9
Item Component Spare part number (5) Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.
Item 20 Component Spare part number Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (2133-MHz FSB, 4.
Item Component Spare part number Equipped with an Intel Core i5-8250U processor, graphics subsystem with UMA memory, 8-GB of system memory, and a Windows operating system 939647-601 Equipped with an Intel Core i5-8250U processor, graphics subsystem with UMA memory, 8-GB of system memory, and a non-Windows operating system 939647-001 Equipped with an Intel Core i5-8250U processor, graphics subsystem with 2-GB discrete memory, 4-GB of system memory, and a Windows operating system 939649-601 Equipped
Item Component Spare part number For use only on computer models equipped with a graphics subsystem with UMA memory 928492-001 Rubber Foot Kit (not illustrated, includes bottom cover rubber foot strip): 22 In natural silver finish 928496-001 In silk gold finish 928495-001 Chapter 3 Illustrated parts catalog
Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) 913691-850 65-W HP Smart AC adapter (non-PFC, 4.5-mm, with mount) 854117-850 45-W HP Smart AC adapter (non-PFC, 4.
24 Component Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 928499-001 For use only on computer models equipped with a graphics subsystem with UMA memory 928500-001 Chapter 3 Illustrated parts catalog
4 Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver ● Torx5 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts. CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. CAUTION: This computer does not have user-replaceable parts. Only HP authorized service providers should perform the removal and replacement procedures described here.
1. Remove the computer rubber foot strip (1). The rubber foot strip is available using spare part numbers 928496-001 (in natural silver finish) and 928495-001 (in silk gold finish). 2. Remove the following screws that secure the bottom cover to the computer: (2) Four Phillips PM2.0×6.1 screws (3) Two Torx5 M2.0×3.2 screws 3. Insert a case utility tool (1) or similar thin, plastic tool into the front corners of the bottom cover. 4. Separate the bottom cover (2) from the keyboard/top cover. 5.
Reverse this procedure to install the bottom cover. Bottom cover retention hooks Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 928491-001 For use only on computer models equipped with a graphics subsystem with UMA memory 928492-001 Before removing the bottom cover retention hooks, follow these steps: 1. Shut down the computer.
Battery Description Spare part number 6-cell, 53-WHr, 2.55-AHr, Li-ion 921438-855 3-cell, 51-WHr, 4.45-AHr, Li-ion 921439-855 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Solid-state drive Description Spare part number 1-TB, 2280 M.2, PCIe3×4, NVMe solid-state drive with TLC 865697-007 512-GB, 2280 M.2, PCIe3×4, NVMe solid-state drive with TLC 847110-017 512-GB, 2280 M.2, PCIe3×4, NVMe solid-state drive 933706-002 360-GB, 2280 M.2, PCIe3×4, NVMe solid-state drive with TLC 917818-003 256-GB, 2280 M.2, PCIe3×4, NVMe solid-state drive with TLC 847109-021 256-GB, 2280 M.2, PCIe3×4, NVMe solid-state drive 933705-002 128-GB, 2280 M.
Reverse this procedure to reassemble and install the solid-state drive. WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) WLAN module 901229-855 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. Reverse this procedure to install the WLAN module.
Front speakers Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 928527-001 For use only on computer models equipped with a graphics subsystem with UMA memory 928528-001 Before removing the front speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Fans NOTE: The fan spare part kit includes the fan cable.
Remove the right fan: 1. Disconnect the right fan cable (1) from the system board. 2. Release the tape (2) that secures the right fan to the system board. 3. Remove the Phillips PM2.5×5.7 screw (3) that secures the right fan to the keyboard/top cover. 4. Remove the Phillips PM2.0×2.3 broad head screw (4) that secures the right fan to the keyboard/top cover. 5. Remove the right fan (5). Reverse this procedure to install the fans.
Power connector cable Description Spare part number Power connector cable 808155-020 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Display assembly Description Spare part number In natural silver finish: UHD, WLED, BrightView (3840×2160), uslim-flat (2.0-mm), UWVA, eDP1.3+PSR, narrow bezel (DBTS), TouchScreen display assembly (340 nits, 72% color gamut) 928479-001 FHD, WLED, BrightView (1920×1080), uslim-flat (2.4-mm), UWVA, eDP1.3+PSR, narrow bezel (DBTS), TouchScreen display assembly (300 nits, 72% color gamut) 928478-001 UHD, WLED, BrightView (3840×2160), uslim-flat (2.0-mm), UWVA, eDP1.
3. Release the adhesive support strip (3) that secures the display panel cable to the system board. 4. Release the ZIF connector (4) to which display panel cable is connected, and then disconnect the display panel cable from the system board. 5. Release the piece of tape (5) that secures the display panel cable to the system board. 6. Remove the two Phillips PM2.5×5.7 screws (1) that secure the left and right I/O brackets to the keyboard/top cover. 7. Remove the three Phillips PM2.0×2.
9. Remove the left I/O bracket (4). The left I/O bracket is available using spare part number 928467-001. 10. Remove the four Phillips PM2.5×5.7 screws (1) that secure the display assembly to the keyboard/top cover. 11. Lift the front edge of the keyboard/top cover (2) until it rests at an angle. 12. Slide the keyboard/top cover (3) up and away at an angle and separate it from the display assembly. Reverse this procedure to install the display assembly.
TouchPad cable NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is available using spare part numbers 928451-001 (for use only on computer models equipped with a graphics subsystem with discrete memory) and 928452-001 (for use only on computer models equipped with a graphics subsystem with UMA memory). Before removing the TouchPad cable, follow these steps: 1. Shut down the computer.
TouchPad NOTE: The TouchPad spare part kit does not include the TouchPad bracket or TouchPad cable. The TouchPad bracket is available using spare part number 928466-001. The TouchPad cable is available using spare part numbers 928451-001 (for use only on computer models equipped with a graphics subsystem with discrete memory) and 928452-001 (for use only on computer models equipped with a graphics subsystem with UMA memory).
6. Remove the TouchPad (6). Reverse this procedure to install the TouchPad.
System board NOTE: The system board spare part kit includes a processor and replacement thermal material. Description Spare part number Equipped with an Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (2133-MHz FSB, 4.0-MB L3 cache, 15-W), an NVIDIA N17S-LG (GeForce MX150) graphics subsystem with up to 2048MB of discrete video memory (256-MB×32 GDDR5×2 pieces, 1.
Description Spare part number Equipped with an Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor (2133-MHz FSB, 3.0-MB L3 cache, 15-W), an NVIDIA N17S-LG (GeForce MX150) graphics subsystem with up to 2048MB of discrete video memory (256-MB×32 GDDR5×2 pieces, 1.5-V/7-Gbps), 4-GB of system memory, and a non-Windows operating system 926316-001 Equipped with an Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor (2133-MHz FSB, 3.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4. Remove the bottom cover (see Bottom cover on page 30), and then remove the following components: a. Battery (see Battery on page 33) b. Solid-state drive (see Solid-state drive on page 34) c. WLAN module (see WLAN module on page 35) d.
4. Remove the right I/O bracket (3). The right I/O bracket is available using spare part number 928468-001. 5. Remove the left I/O bracket (4). The left I/O bracket is available using spare part number 928467-001. 50 6. Remove the six Phillips PM2.0×3.4 screws (1) that secure the system board to the keyboard/top cover. 7. Remove the four Phillips PM2.0×2.0 broad head screws (2) that secure the system board and the system board retention hooks to the keyboard/top cover.
8. Remove the system board retention hooks (3). The system board retention hooks are available using spare part number 928493-001. 9. Lift the left side of the system board (1) until it rests at an angle. 10. Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board.
Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 927920-001 For use only on computer models equipped with a graphics subsystem with UMA memory 927919-001 Before removing the heat sink, follow these steps: 1. Turn off the computer.
2. Remove the heat sink (2). NOTE: Steps 3 through 6 apply to computer models equipped with a graphics subsystem with UMA memory. See Steps 1 and 2 for heat sink removal information for computer models equipped with a graphics subsystem with discrete memory. 3. Remove the Mylar shielding (1) that covers the heat sink screws. 4. Release the grounding foil (2) that covers the heat sink screws. 5. Loosen the three Phillips PM2.0×6.2 captive screws (3) that secure the heat sink to the system board.
6. Remove the heat sink (4). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. On computer models equipped with a graphics subsystem with discrete memory: Thermal paste is used on the processor (1) and the heat sink section (2) that services it.
On computer models equipped with a graphics subsystem with UMA memory: Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the heat sink.
Rear speakers NOTE: The rear speaker spare part kit includes the cables. Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 928527-001 For use only on computer models equipped with a graphics subsystem with UMA memory 928528-001 Before removing the rear speakers, follow these steps: 1. Turn off the computer.
Wireless antenna NOTE: The Wireless Antenna Kit includes the left and right wireless antenna cables and transceivers. Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 937093-001 For use only on computer models equipped with a graphics subsystem with UMA memory 936025-001 Before removing the wireless antenna, follow these steps: 1. Turn off the computer.
3. Remove the wireless antenna (3). Reverse this procedure to install the wireless antenna.
6 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
7 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device. Download the latest UEFI version 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2.
8 Specifications Metric U.S. Width 30.5 cm 12.0 in Depth 21.6 cm 8.5 in Height 1.4 cm 0.6 in Computer models equipped with a graphics subsystem with discrete memory 1.32 kg 2.91 lbs Computer models equipped with a graphics subsystem with UMA memory 1.26 kg 2.
9 Backing up, restoring, and recovering This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP Support Assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Select the question mark icon in the taskbar.
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. – Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.
Using the HP Cloud Recovery Download Tool (select products only) To create HP Recovery media using the HP Cloud Recovery Download Tool: 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, and then follow the on-screen instructions. Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: ● Not all methods are available on all products.
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues. ● HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Using HP Recovery media (select products only) on page 64. ● To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Using HP Recovery media (select products only) on page 64.
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1. If possible, back up all personal files. 2. Insert the HP Recovery media, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 68. 3.
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
70 Country/region Accredited agency Applicable note number South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2.
11 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter and battery light 5 AC adapter, spare part numbers 23 action keys identifying 11 antenna location 7 removal 57 spare part numbers 21, 57 audio, product description 2 audio-in jack 6 audio-out (headphone)/audio-in (microphone) combo jack 6 audio-out jack 6 B backups 64 battery removal 33 spare part numbers 18, 33 BIOS determining version 59 downloading an update 60 starting the Setup Utility 59 updating 59 boot order changing 68 bottom cover removal 30 spare part numbers 21, 30 bottom cove
keyboard/top cover spare part numbers keys action 11 esc 11 fn 11 Windows 11 15, 16, 17 L lights AC adapter and battery 5 camera 7 caps lock 9 infrared camera light 7 mute 9 power 9 locating information hardware 4 software 4 M memory module, product description 1 microphone location 7 product description 2 microphone jack 6 microSD memory card reader 6 minimized image recovery 67 minimized image, creating 66 model name 1 mute light, identifying 9 O operating system, product description 3 optical drive, pr
T tools required 25 TouchPad buttons 8 removal 45 spare part numbers 19, 45 TouchPad bracket removal 45 spare part number 19, 45 TouchPad cable removal 44 spare part numbers 19, 44, 45 TouchPad zone, identifying 8 transporting guidelines 28 U USB 3.x port with HP Sleep and Charge 5 USB 3.
