User Guide
© Copyright 2018 HP Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, Pentium, and Thunderbolt are trademarks of Intel Corporation in the U.S. and other countries. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Processor configuration setting (select products only) IMPORTANT: Select computer products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory reset to restore the original settings.
vi Processor configuration setting (select products only)
Table of contents 1 Welcome ....................................................................................................................................................... 1 Finding information ............................................................................................................................................... 2 2 Components ..................................................................................................................................................
Connecting to a local area network (LAN) (select products only) .................................................... 29 Using HP LAN-WLAN Protection (select products only) .................................................................... 30 Turning on and customizing HP LAN-WLAN Protection ................................................. 30 Using HP MAC Address Manager to identify your computer on a network (select products only) .....................
Initiating and exiting Sleep ............................................................................................................... 44 Initiating and exiting Hibernation (select products only) ................................................................. 45 Shutting down (turning off) the computer .......................................................................................................... 45 Using the Power icon and Power Options ...................................................
Using an optional security cable (select products only) ..................................................................................... 59 Using a fingerprint reader (select products only) ............................................................................................... 60 Locating the fingerprint reader ......................................................................................................... 60 8 Maintenance ...............................................................
Changing the boot order using the f9 prompt .................................................................................. 73 TPM BIOS settings (select products only) ........................................................................................................... 73 Using HP Sure Start (select products only) ......................................................................................................... 73 11 Using HP PC Hardware Diagnostics (UEFI) ...................................
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1 Welcome After you set up and register the computer, we recommend the following steps to get the most out of your smart investment: ● TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the Windows key on your keyboard. Pressing the Windows key again will return you to the previous screen. ● Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet. For more information, see Network connections on page 25.
Finding information To locate resources that provide product details, how-to information, and more, use this table. Resource Contents Setup Instructions ● Overview of computer setup and features HP support ● Online chat with an HP technician For HP support, go to http://www.hp.com/support.
Resource Contents can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name, and your name, phone number, and postal address.
2 Components Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work. Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only).
Right NOTE: Refer to the illustration that most closely matches your computer. Component (1) Description SIM card slot or plug Supports a wireless subscriber identity module (SIM) card or plug. NOTE: All models have a SIM card slot and icon, but models that do not have the HP Mobile Broadband Module, a wireless wide area network (WWAN) device, installed at the factory are shipped with a non-removable plug inserted into the slot.
Component (7) Description USB Type-C SuperSpeed port and DisplayPort When the computer is on, connects and charges most USB devices that have a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides highspeed data transfer. NOTE: Cables and/or adapters (purchased separately) may be required. – and – Connects a DisplayPort device that has a USB Type-C connector, providing display output.
Left Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) USB 3.
Display NOTE: Refer to the illustration that most closely matches your computer. Component Description (1) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide area networks (WWANs). (2) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local area networks (WLANs). (3) Internal microphones Record sound. (4) Camera light(s) (select products only) On: One or more cameras are in use.
Keyboard area TouchPad Component Description (1) Pointing stick Moves the pointer on the screen. (2) Left pointing stick button Functions like the left button on an external mouse. (3) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. (4) Right pointing stick button Functions like the right button on an external mouse.
Lights NOTE: Refer to the illustration that most closely matches your computer. Component (1) (2) (3) Description Power light Mute light Microphone mute light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. ● On: Computer sound is off.
Component Description (9) Call answer light On: Call answer is on. (10) Call end light On: Call end is on.
Buttons, speakers, and fingerprint reader NOTE: Refer to the illustration that most closely matches your computer. Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Component Description (3) Speakers (2) Produce sound. (4) Fingerprint reader or plug Allows a fingerprint logon to Windows, instead of a password logon. NOTE: The fingerprint reader and plug look similar. To verify you have a fingerprint reader and not a plug, press the Windows key on your keyboard, select Settings, select Accounts, and then select Sign-in options and follow the on-screen instructions.
Special keys NOTE: Refer to the illustration that most closely matches your computer. Component (1) Description Action keys Execute frequently used system functions. See Action keys on page 16. (2) esc key Displays system information when pressed in combination with the fn key. (3) fn key Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. See Hot keys (select products only) on page 18.
Component Description NOTE: If the keypad function is active when the computer is turned off, that function is reinstated when the computer is turned back on.
Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 14. ▲ To use an action key, press and hold the key. Icon Description Switches the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing the key alternates the screen image from computer display to monitor display to simultaneous display on both the computer and monitor.
Icon Description ● Answers a call. ● Starts a call during a 1-on-1 chat. ● Places a call on hold. NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers. ● Ends a call. ● Declines incoming calls. ● Ends screen sharing. NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers. NOTE: The action key feature is enabled at the factory.
Hot keys (select products only) A hot key is the combination of the fn key and another key. To use a hot key: ▲ 18 Press the fn key, and then press one of the keys listed in the following table. Key Description C Turns on scroll lock. R Breaks the operation. S Sends a programing query.
Bottom Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Front Component (1) (2) Description Power light Wireless light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on.
Cover NOTE: Refer to the illustration that most closely matches your computer. Component Description Internal microphone(s) (1 or 2 depending on model) Record(s) sound.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
Component (3) Serial number (4) Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
Inserting a SIM card (select products only) CAUTION: To prevent damage to the connectors, use minimal force when inserting a SIM card. To insert a SIM card, follow these steps: 1. Turn off the computer by using the Shut down command. 2. Insert the SIM card into the SIM card slot, and then press in on the SIM card until it is firmly seated. NOTE: The SIM card in your computer may look slightly different from the illustration in this section.
3 Network connections Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world.
Connecting to a WLAN NOTE: When you are setting up Internet access in your home, you must establish an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the Internet service. To connect to a WLAN, follow these steps: 1. Be sure that the WLAN device is on. 2.
For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile Broadband information included with your computer. Using HP Mobile Connect Pro (select products only) HP Mobile Connect Pro is a prepaid, mobile broadband service that provides a cost-effective, secure, simple, and flexible mobile broadband connection for your computer. To use HP Mobile Connect Pro, your computer must have a SIM card and the HP Mobile Connect app.
computer with the antenna of your phone or other device. With NFC and supported apps, you can share websites, transfer contact information, transfer payments, and print on NFC-enabled printers. NOTE: To locate the tapping area on your computer, see Components on page 4. Sharing 1. 2. Confirm that the NFC function is enabled. a. Type wireless in the taskbar search box, and then select Turn wireless devices on or off. b. Confirm that the selection for NFC is On.
Connecting to a wired network Select products may allow wired connections: local area network (LAN) and modem connection. A LAN connection uses a network cable and is much faster than a modem, which uses a telephone cable. Both cables are sold separately. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem cable or telephone cable into an RJ-45 (network) jack.
Using HP LAN-WLAN Protection (select products only) In a LAN environment, you can set HP LAN-WLAN Protection to safeguard your LAN network from unauthorized wireless access. When HP LAN-WLAN Protection is enabled, the WLAN (Wi-Fi) connection is turned off when the computer is connected directly to a LAN. Turning on and customizing HP LAN-WLAN Protection 1. Connect a network cable to the network jack on the computer, or on an optional docking device or expansion product. 2. Start Computer Setup (BIOS).
3. Select Advanced, and then select Host Based MAC Address. 4. In the box to the right of Host Based MAC Address, select either System to enable the host-based MAC address or Custom to customize the address. 5. Make selections for boot order and devices supported. 6. If you selected Custom, select MAC ADDRESS, enter your customized system MAC address, and then press enter to save the address. 7.
4 Navigating the screen You can navigate the computer screen in one or more of the following ways: ● Use touch gestures directly on the computer screen ● Use touch gestures on the TouchPad ● Use an optional mouse or keyboard (purchased separately) ● Use an on-screen keyboard ● Use a pointing stick Using TouchPad and touch screen gestures The TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures.
Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. ● Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your fingers together. ● Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving your fingers apart. Two-finger slide (TouchPad only) Use the two-finger slide to move up, down, or sideways on a page or image.
● Tap four fingers on the Touchpad to open the action center and view current settings and notifications. Three-finger swipe (TouchPad only) Use the three-finger swipe to view open windows and to switch between open windows and the desktop. 34 ● Swipe 3 fingers away from you to see all open windows. ● Swipe 3 fingers toward you to show the desktop. ● Swipe 3 fingers left or right to switch between open windows.
One-finger slide (touch screen only) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. ● To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. ● To move an object, press and hold your finger on an object, and then drag your finger to move the object.
5 Entertainment features Use your HP computer for business or pleasure to meet with others via the camera, mix audio and video, or connect external devices like a projector, monitor, TV, or speakers. See Components on page 4 to locate the audio, video and camera features on your computer. Using a camera (select products only) Your computer has a camera (integrated camera) that records video and captures photographs. Some models allow you to video conference and chat online using streaming video.
Connecting headsets WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. ‒ or – ▲ Select the Start button, select HP, and then select HP Documentation. Headphones combined with a microphone are called headsets.
Connecting a DisplayPort device using a USB Type-C cable (select products only) NOTE: To connect a USB Type-C DisplayPort device to your computer, you need a USB Type-C cable, purchased separately. To see video or high-resolution display output on an external DisplayPort device, connect the DisplayPort device according to the following instructions: 1. Connect one end of the USB Type-C cable to the USB SuperSpeed and DisplayPort port on the computer. 2.
Connecting a Thunderbolt device using a USB Type-C cable (select products only) NOTE: To connect a USB Type-C Thunderbolt device to your computer, you need a USB Type-C cable, purchased separately. To see video or high-resolution display output on an external Thunderbolt device, connect the Thunderbolt device according to the following instructions: 1. Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer. 2.
Connecting video devices using an HDMI cable (select products only) NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately. To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions: 1. Connect one end of the HDMI cable to the HDMI port on the computer. 2. Connect the other end of the cable to the high-definition TV or monitor. 3.
To return the audio stream to the computer speakers: 1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click Playback devices. 2. On the Playback tab, click Speakers. 3. Click Set Default, and then click OK.
Connect displays to computers with Intel graphics (with a built-in hub) With your internal hub and Intel graphics controller, you can connect up to 3 display devices in the following configurations: ● Two 1920 x 1200 DP monitors connected to the computer + one 1920 x 1200 VGA monitor connected to an optional docking station ● One 2560 x 1600 DP monitor connected to the computer + one 1920 x 1200 VGA monitor connected to an optional docking station To set up multiple display devices, follow these steps:
Connecting devices to a USB Type-C port (select products only) NOTE: To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased separately. 1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer. – or – 2. Connect the other end of the cable to the external device.
6 Managing power Your computer can operate on either battery power or external power. When the computer is running on battery power and an external power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Some power management features described in this chapter may not be available on your computer. Using Sleep and Hibernation CAUTION: Several well-known vulnerabilities exist when a computer is in the Sleep state.
Initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. Right-click the Power icon , and then select Power Options. 2. In the left pane, select Choose what the power buttons do (wording may vary by product). 3.
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided: ● Press ctrl+alt+delete, select the Power icon, and then select Shut down. ● Press and hold the power button for at least 10 seconds. ● If your computer has a user-replaceable battery (select products only), disconnect the computer from external power, and then remove the battery.
Displaying battery charge To view the percentage of remaining battery charge and the current power plan, place the mouse pointer over the Power icon . Finding battery information in HP Support Assistant (select products only) To access battery information: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Select the question mark icon in the taskbar. 2. Select My PC, select the Diagnostics and tools tab, and then select HP Battery Check.
The computer takes the following actions for a critical battery level: ● If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains briefly in the Sleep state and then shuts down and loses any unsaved information. ● If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates Hibernation.
WARNING! Do not charge the computer battery while you are aboard aircraft.
7 Security Protecting the computer Standard security features provided by the Windows operating system and the Windows Computer Setup utility (BIOS, which runs under any operating system) can protect your personal settings and data from a variety of risks. NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen.
● BIOS administrator, power-on, and DriveLock passwords are set in Computer Setup and are managed by the system BIOS. ● Windows passwords are set only in the Windows operating system. ● If you forget both the DriveLock user password and the DriveLock master password set in Computer Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be used. You can use the same password for a Computer Setup feature and for a Windows security feature.
Setting passwords in Computer Setup Password Function BIOS administrator password* Protects access to Computer Setup. NOTE: If features have been enabled to prevent removing the BIOS administrator password, you may not be able to remove it until those features have been disabled. Power-on password ● Must be entered each time you turn on or restart the computer. ● If you forget your power-on password, you cannot turn on or restart the computer.
● Computers or tablets with keyboards: ▲ ● Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards: ▲ Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup. 2. Enter your current BIOS administrator password. 3.
Entering a BIOS administrator password At the BIOS administrator password prompt, type your password (using the same kind of keys you used to set the password), and then press enter. After two unsuccessful attempts to enter the BIOS administrator password, you must restart the computer and try again. Using DriveLock Security Options DriveLock protection prevents unauthorized access to the contents of a hard drive. DriveLock can be applied only to the internal hard drive(s) of the computer.
Disabling Automatic DriveLock To disable Automatic DriveLock, follow these steps: 1. Start Computer Setup. ● ● Computers or tablets with keyboards: 1. Turn off the computer. 2. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards: 1. Turn off the tablet. 2. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup. 2.
To manually apply DriveLock protection to an internal hard drive, a master password must be set, and DriveLock must be enabled in Computer Setup. Note the following considerations about using DriveLock protection: ● After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by entering either the DriveLock user password or the master password. ● The owner of the DriveLock user password should be the day-to-day user of the protected hard drive.
1. Turn off the tablet. 2. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup. 2. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter. 3. Select the hard drive you want to protect, and then press enter. 4. Select Enable DriveLock and then press enter. 5. Carefully read the warning. 6.
3. At the DriveLock Password prompt, type the current DriveLock user password or master password that you are changing, press enter, and then press or tap f10 to enter Computer Setup. 4. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter. 5. Select the hard drive you want to manage, and then press enter. 6. Make the selection for the DriveLock password that you want to change, and then follow the on-screen instructions to enter passwords.
When a firewall is installed on a system, all data sent to and from the system is monitored and compared with a set of user-defined security criteria. Any data that does not meet those criteria is blocked. Your computer or networking equipment may already have a firewall installed. If not, firewall software solutions are available. NOTE: Under some circumstances a firewall can block access to Internet games, interfere with printer or file sharing on a network, or block authorized e-mail attachments.
Using a fingerprint reader (select products only) Integrated fingerprint readers are available on select products. In order to use the fingerprint reader, you must enroll your fingerprints in HP Client Security's Credential Manager. Refer to the HP Client Security software Help. After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password Manager to store and fill in your user names and passwords in supported websites and applications.
8 Maintenance It is important to perform regular maintenance to keep your computer in optimal condition. This chapter explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer. Improving performance You can improve the performance of your computer by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup.
For more information, see the HP 3D DriveGuard software Help. Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that the drive in a primary hard drive bay and/or the drive in a secondary hard drive bay (select products only) is parked. To determine whether a drive is currently protected or whether it is parked, view the icon on the Windows desktop in the notification area, at the far right of the taskbar.
WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is on. 1. Turn off the computer. 2. Disconnect AC power. 3. Disconnect all powered external devices. CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on any computer surface. Liquids dripped on the surface can permanently damage internal components.
● If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when you are allowed to use your computer. In-flight computer use is at the discretion of the airline. ● If you are shipping the computer or a drive, use suitable protective packaging and label the package “FRAGILE.” ● The use of wireless devices may be restricted in some environments. Such restrictions may apply aboard aircraft, in hospitals, near explosives, and in hazardous locations.
9 Backing up, restoring, and recovering This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP Support Assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Select the question mark icon in the taskbar.
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. ● Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.
Using the HP Cloud Recovery Download Tool (select products only) To create HP Recovery media using the HP Cloud Recovery Download Tool: 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, and then follow the on-screen instructions. Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: ● Not all methods are available on all products.
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues. ● HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Using HP Recovery media (select products only) on page 65. ● To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Using HP Recovery media (select products only) on page 65.
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1. If possible, back up all personal files. 2. Insert the HP Recovery media, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 69. 3.
10 Computer Setup (BIOS), TPM, and HP Sure Start Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
1. Start Computer Setup. See Starting Computer Setup on page 70. 2. Select Main, and then select System Information. 3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter. To check for later BIOS versions, see Downloading a BIOS update on page 72.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Changing the boot order using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1. Access the Boot Device Options menu: ● 2. Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu. Select a boot device, press enter, and then follow the on-screen instructions.
11 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device. Download the latest UEFI version 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2.
To access documentation on using Remote HP PC Hardware Diagnostics (UEFI) to configure a server for remote diagnostics or to customize which diagnostic tests are run, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions.
12 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer.
13 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
14 Accessibility HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. To access the latest information on HP accessibility, go to http://www.hp.com/accessibility. Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies.
Index A accessibility 79 action keys 16 identifying 16 keyboard backlight 16 mute 16 privacy screen 16 screen brightness 16 speaker volume 16 switch screen image 16 using 16 wireless 16 administrator password 51 airplane mode key 25 antivirus software 58 audio 36 adjusting volume 16 HDMI 40 headphones 36 headsets 37 sound settings 37 speakers 36 audio-out (headphone)/audio-in (microphone) combo jack, identifying 5 Automatic DriveLock disabling 55 enabling 54 Automatic Drivelock 54 Automatic DriveLock passwo
HDMI audio, configuring 40 HDMI port connecting 40 HDMI port, identifying 5 headphones, connecting 36 headsets, connecting 37 Hibernation exiting 45 initiated during critical battery level 48 initiating 45 high-definition devices, connecting 40, 42 hot keys microphone mute 16 hotkeys, using 18 HP 3D DriveGuard 61 HP Client Security 59 HP Fast Charge 46 HP LAN-WLAN Protection 30 HP MAC Address Manager 30 HP Mobile Connect 27 HP PC Hardware Diagnostics (UEFI) using 74 HP Recovery Manager correcting boot probl
privacy screen action key, identifying 16 product name and number, computer 22 public WLAN connection 26 R recover options 67 recovery discs 66, 69 HP Recovery Manager 67 media 69 starting 68 supported discs 66 system 67 USB flash drive 69 using HP Recovery media 66 recovery media creating using HP Recovery Manager 66 using 65 recovery partition removing 69 regulatory information regulatory label 23 wireless certification labels 23 right side components 5 RJ-45 (network) jack, identifying 5 RJ-45 (network)
Windows application key, identifying 14 Windows Hello using 58 Windows key, identifying 14 Windows tools using 66 wireless action key 16 wireless antennas, identifying 8 wireless button 25 wireless certification label 23 wireless controls button 25 operating system 25 wireless key 25 wireless light 25 wireless light, identifying 10, 20 wireless network (WLAN) connecting 26 corporate WLAN connection 26 functional range 26 public WLAN connection 26 WLAN antennas, identifying 8 WLAN device 23 WLAN label 23 WWA
