HP ProBook 450 G3 Notebook PC Maintenance and Service Guide
© Copyright 2015 HP Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies. The information contained herein is subject to change without notice.
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
vi Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification .................................................................................................................. 7 Display .................................................................................................................................................................... 7 Top ..
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 33 Component replacement procedures .................................................................................................................. 33 Battery ............................................................................................................................................... 34 Service doors ...........................................................
Choosing MultiBoot preferences ....................................................................................................... 90 Setting a new boot order in Computer Setup ................................................................. 90 Dynamically choosing a boot device using the f9 prompt ............................................. 90 Setting a MultiBoot Express prompt .............................................................................. 91 Entering MultiBoot Express preferences ..
Restoring factory settings in Computer Setup ............................................................................... 103 Updating the BIOS .............................................................................................................................................. 103 Determining the BIOS version ......................................................................................................... 103 Downloading a BIOS update .....................................................
15 Backup and Recovery in Ubuntu Linux ........................................................................................................ 120 Creating backups ............................................................................................................................................... 120 Backing up your information ............................................................................................................................. 120 Performing a system recovery ............
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1 Product description Category Description UMA Discrete Product Name HP ProBook 450 G3 Notebook PC √ √ Processors 6th generation, Intel® Core™ i7 processor, Dual Core (4-MB L3 cache, 15 W) √ √ √ 6500U, 2.6 GHz/3.1 GHz Single Core Turbo 6th generation, Intel Core i5 processors, Dual Core (3-MB L3 cache, 15 W) 6200U, 2.3-GHz/2.8-GHz Single Core Turbo processor 6th generation, Intel Core i3 processors, Dual Core (3-MB L3 cache, 15 W) 6100U, 2.
Category Primary storage Description ● 16384 MB (8192 × 2; dual channel) ● 12288 MB (8192 + 4096; dual channel) ● 8192 MB (8192 × 1) ● 8192 MB (4096 × 2; dual channel) ● 6144 MB (4096 + 2048; dual channel) ● 4096 MB (4096 × 1) ● 2048 MB (2048 × 1) Supports 7-mm/9.5-mm, 2.5-in SATA hard drives with HP 3D DriveGuard UMA Discrete √ √ √ √ √ √ √ √ √ √ √ √ Customer-accessible Supports the following drives: Mini card ● 2.
Category Description UMA Discrete √ √ √ √ √ √ √ √ WLAN antennas built into display assembly Supports “no WLAN/Bluetooth” option Integrated WLAN options by way of wireless module: WLAN antennas built into display assembly Supports “no WLAN/Bluetooth” option Integrated WLAN options by way of wireless module: WLAN antennas built into display assembly Supports “no WLAN/Bluetooth” option ● Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter ● Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.
Category Description UMA Discrete Touchpad requirements Touchpad gestures enabled by default: on/off button on board, taps enabled by default, 2-finger scrolling and zoom enabled by default, OSD (enable/disable), Win8 2 finger tap=right click, Win8 edge swipes Touchpad gestures disabled by default: 3 finger flick, 2 finger rotate, momentum motion, 1 finger vertical scroll Power requirements AC adapters √ 65-W Smart AC adapter with localized cable plug support (3-wire plug with ground pin) 65-W Smart
Category Description UMA Discrete √ √ √ √ √ √ Windows 8.1 Core for Higher Education ML 64 Windows 8.
Category Description UMA Discrete √ √ √ √ Windows 10 Enterprise Certified: Microsoft WHQL Serviceability End-user replaceable parts: AC adapter Battery (system) Hard drive M.
2 External component identification Display Component Description (1) Wireless antennas* (select products only) Send and receive wireless signals to communicate with wireless local area networks (WLANs) and wireless wide area networks (WWANs). (2) Internal microphones (2) Record sound. (3) Webcam light (select products only) On: The webcam is in use. (4) Webcam (select products only) Records video and captures photographs.
Component Description Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation. Top TouchPad Component 8 Description (1) TouchPad on/off button Turns the TouchPad on and off. (2) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. (3) Left TouchPad button Functions like the left button on an external mouse.
Lights Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (3) Microphone mute light ● Amber: microphone sound is off.
Buttons, speakers, and fingerprint reader Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information.
Component (3) Description Wireless button Turns the wireless feature on or off but does not establish a wireless connection. A wireless network must be set up before a wireless connection is possible. (4) Volume mute button Mutes and restores speaker sound. (5) Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon. Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key.
Component Description (5) num lock key Turns the integrated numeric keypad on and off. (6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard that enables you to add, subtract, and perform other numeric tasks. When num lock is on, the integrated keypad can be used like an external numeric keypad. Front Component (1) (2) 12 Description Drive light Memory card reader Chapter 2 External component identification ● Blinking white: The hard drive is being accessed.
Bottom Component (1) Description Service door Provides access to the wireless LAN (WLAN) module slot, the WWAN module slot, and the SIM card slot. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support.
Component Description (3) Battery bay Holds the battery. (4) Battery release latch Releases the battery. (5) Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. 14 (6) Service door Provides access to the hard drive bay and the memory module slots.
Left Component (1) Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Power connector Connects an AC adapter. (3) Battery light When AC power is connected: ● White: The battery charge is greater than 90 percent. ● Amber: The battery charge is from 0 to 90 percent. ● Off: The battery is not charging.
Right Component Description (1) Optical drive (select products only) Depending on your computer model, reads an optical disc or reads and writes to an optical disc. (2) Optical drive eject button (select products only) Releases the optical drive disc tray. (3) Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. ● Service label—Provides important information to identify your computer.
3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 17 for details.
Computer major components 19
Item Description (1) Display panel assembly, 35.6-cm (14.0-inch) Spare part number Touch displays are only spared as entire hinge-ups; touch displays are not spared at the subcomponent level. Non-touch displays are ONLY spared at the subcomponent level. For more information about display components, see Display components on page 23.
Item (13) Description Spare part number ● Intel Core i3-6100U processor 830930-xxx ● Intel Pentium 4405U processor 830929-xxx ● Intel Celeron 3855U processor 830920-xxx Battery connector 828418-001 (Cable Kit) Heat sink assembly (includes replacement thermal material) (14) For use in models with UMA graphics 830949-001 (15) For use in models with discrete graphics 828396-001 (16) Fan 827040-001 (17) Base enclosure 828410-001 (18) Battery, Li-ion (19) 6-cell, 55 WHr, 2.
Item (25) Description Spare part number DVD-ROM Drive 828424-001 Solid-state drive, M.
Display components Item Description (1) Display bezel (2) Spare part number For use in models without a webcam 828406-001 For use in models with a webcam 828407-001 Display panel (raw) FHD 828423-001 HD 828422-001 Display Hinge Kit, includes: 828404-001 (3a) Left hinge (3b) Right hinge (4) Webcam module 826395-001 Microphone module 826385-001 Display/webcam cable assembly 828418-001 (Cable Kit) (5) Included in Cable Kit, 828418-001 Display components 23
Item Description (6) Display rear cover (includes wireless antennas, foil, and grounding wires) Spare part number For use in models with WWAN 828395-001 For use in models without WWAN 828428-001 Description Spare part number Cable Kit 828418-001 Cable Kit Item 24 (1) Card reader cable (2) Power button board cable (3) USB board cable (4) Display/webcam cable (5) Function board cable (6) Battery connector cable Chapter 3 Illustrated parts catalog
Mass storage devices Item Description (1) Solid-state drives, M.2 (2) (3) Spare part number 256-GB, TLC 827583-001 128-GB, TLC 827053-001 Hard drives 2 TB, 5400 rpm, 9.
Miscellaneous parts Description Spare part number AC adapters 65-W Smart AC power adapter, 4.5 mm barrel connector 710412-001 65-W Smart AC power adapter, 4.5 mm barrel connector (for use only in Asia, the People’s Republic of China, and India) 714657-001 45-W Smart AC power adapter, 4.5 mm barrel connector 741727-001 45-W Smart AC adapter, nPFC, 4.5 mm, 2 prong (for use in Japan) 742436-001 Power cord, 1.00 m, 2-pin (for use in Japan) 762689-291 Power cords, 1.
Description Spare part number For use in South Korea 755530-AD1 For use in Switzerland 755530-111 For use in Taiwan 755530-AB1 For use in Thailand 755530-201 For use in the United Kingdom 755530-031 For use in the United States 755530-001 Mouse HP USB laser mouse 674318-001 HP USB Travel Mouse 757770-001 Case Essential Messenger 679922-001 Essential Top Load Case 679921-001 Essential Backpack 679923-001 Rubber Kit (includes rubber base enclosure screw covers, mylar display bezel scre
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer Self-Repair parts CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.
Battery Description Spare part number 6-cell, 55 WHr, 2.8 Ah 811346-001 4-cell, 44 WHr, 3.0 Ah 805294-001 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Service doors Description Spare part number Plastics Kit (includes service doors) 828414-001 There is a small service door and a large service door on the bottom of the computer. The large service door provides access to the hard drive, memory modules, and optical drive. The small service door provides access to the WLAN module, M.2 SSD drive, and keyboard release access hole. Before removing the service doors, follow these steps: 1. Shut down the computer.
b. Lift the small service door of the computer (4). Reverse these procedures to install the service doors.
Optical drive Description Spare part number Blu-ray Disc R/RW with SuperMulti Drive 828426-001 DVD+/-RW Double-Layer SuperMulti Drive 828425-001 DVD-ROM Drive 828424-001 Before removing the hard drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. If it is necessary to remove the bracket from the optical drive, remove the Phillips PM2.5×4.0 screw (1) that secures the bracket to the rear of the drive, and then remove the bracket from the drive (2). Reverse these procedures to install a optical drive.
Hard drive Description Spare part number Hard drives 2 TB, 5400 rpm, 9.5 mm 801808-001 1 TB, 5400 rpm, 7 mm 778192-001 500 GB, 5400 rpm, 7 mm 778186-001 500 GB, 5400 rpm, 7 mm, hybrid (8-GB SSD) 732000-001 500 GB, 7200 rpm, 7 mm 703267-001 Hard drive Hardware Kit (includes bracket and screws) 828147-001 Before removing the hard drive, follow these steps: 1. Shut down the computer.
3. Remove the hard drive from the bay (3). 4. To remove the hard drive cover from the hard drive, remove the 4 Phillips PM3.0×3.5 screws (1) that secure the bracket to the drive, and then lift the cover off the drive (2). Reverse these procedures to install a hard drive.
Memory modules Description Spare part number 2-GB (PC3L-12800, 1600-MHz, DDR3L) 691739-001 4-GB (PC3L-12800, 1600-MHz, DDR3L) 691740-001 8-GB (PC3L-12800, 1600-MHz, DDR3L) 693374-001 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2.
2. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The top socket houses the expansion memory module and the bottom socket houses the primary memory module. The removal procedure is the same for both memory sockets. Reverse this procedure to install a memory module.
WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. Description Spare part number Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter (Worldwide) 792609-001 Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter (Worldwide) 792610-001 Realtek RTL8723BE bgn 1x1 + BT 4 LE PCIe+USB NGFF 2230 M.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
WWAN module Description Spare part number HP lt4110 LTE/HSPA+ Intel Mobile Broadband Module 812954-001 HP hs3110 HSPA+ Intel Mobile Broadband Module 822828-001 Before removing the WWAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.
M.2 solid-state drive Description Spare part number 256-GB, TLC 827583-001 128-GB, TLC 827053-001 Before removing the solid-state drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Keyboard In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes.
2. Open the computer and position it on its side with the bottom toward you. 3. Insert a tool into the access hole in the bottom of the computer and push to disengage the keyboard from the top cover.
4. Lift the top of the keyboard upward (1), and then lift the keyboard up at an angle (2) to disengage the tabs at the bottom of the keyboard. NOTE: A cable (or cables) connect the bottom of the keyboard to the system board. Make sure not to prematurely pull the cables out of the system board connector. 50 5. Rotate the keyboard until it rests on the palm rest (1). 6. Disconnect the keyboard cable by lifting the connector latch (2), and then disconnect the keyboard cable from the system board (3).
7. If applicable, disconnect the backlight cable by lifting the connector latch (4), and then disconnect the cable from the system board (5). 8. Remove the keyboard. Reverse this procedure to install the keyboard. When installing a keyboard, to make sure the keyboard lays flat, the keyboard ribbon cable must be bent at the appropriate point before installation. There are markings, typically a thin white line across the breadth of the cable, that indicate where to bend the cable.
52 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
54 1. Position the computer upside-down with the front toward you. 2. Remove the 2 rubber screw covers on each side of the battery (1) and the 3 rubber screw covers along the bottom of the computer (2). 3. Remove the 7 Phillips PM2.0×3.0 screws that secure the top cover to the computer.
4. Remove the 11 Torx T8M2.5×6.0 screws that secure the top cover to the computer. 5. Position the computer upright and open it as far as possible. 6.
7. Remove the 8 Torx T8M2.5×6.0 screws from the top cover. 8. Pry the top cover off the computer starting at the top (1), and then working around the right (2), bottom (3), and left (4) sides. NOTE: The top cover may be difficult to remove from the computer. Be careful not to damage the top cover when attempting to remove it. Reverse this procedure to install the top cover.
Fingerprint reader assembly Description Spare part number Fingerprint reader assembly (includes cable and bracket) 828417-001 Fingerprint reader insert (part of the Plastics Kit; for use in models without a fingerprint reader) 828414-001 Before removing the fingerprint reader assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Lift the fingerprint reader board and cable to disengage the adhesive that secures it (1), and then remove the board and cable assembly from the top cover (2). Reverse this procedure to install the fingerprint reader assembly.
Power button board Description Spare part number Power button board assembly 827035-001 Power button board cable (included in Cable Kit) 828418-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Lift the right side of board and pull board out and to the right to remove it from under the tab (3). Reverse this procedure to install the power button board.
USB/audio board Description Spare part number USB/audio board 827032-001 USB/audio board cable (included in Cable Kit) 828418-001 Before removing the USB/audio board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Lift the rear of the board and pull it away from side of the top cover (2). Reverse this procedure to install the USB/audio board.
Function board Description Spare part number Function board 828419-001 Function board cable (included in Cable Kit) 828418-001 Before removing the function board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the board from the top cover (3). 5. Remove the function board from the top cover. Reverse this procedure to install the function board.
Card reader board Description Spare part number Card reader board 828416-001 Card reader board cable (included in Cable Kit) 828418-001 Before removing the card reader board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
2. Remove the Phillips PM2.5×3.0 screw (1) that secures the board to the computer, and lift the cable side of the board. 3. Turn the board upside down (1), and then disconnect the cable from the board (2). Reverse this procedure to install the card reader board.
Fan Description Spare part number Fan 827040-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
3. Lift the fan from the computer (3). Reverse this procedure to install the fan.
Optical drive connector cable Before removing the optical drive connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4.
Battery connector cable The battery connector cable is included in the Cable Kit, spare part number 828418-001. Before removing the battery connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-601: Windows 8.
When replacing the system board, be sure to remove the following components from the defective system board and install on the replacement system board: ● Memory modules (see Memory modules on page 41) ● WLAN/Bluetooth module (see WLAN/Bluetooth combo card on page 43) ● WWAN module (see WWAN module on page 45) ● M.2 solid-state drive (see M.2 solid-state drive on page 47) ● Heat sink (see Heat sink assembly on page 78) Remove the system board: 1.
4. Remove the system board from the computer (2). Reverse this procedure to install the system board.
RTC battery Description Spare part number RTC battery 826388-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4.
3. Remove the battery from the system board (2). Reverse this procedure to install the RTC battery.
Speaker assembly Description Spare part number Speaker assembly 828420-001 Before removing the speaker assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the speakers from the top cover (3). NOTE: When reinstalling the speakers, make sure the rubber gaskets in each screw hole (4) are correctly in place. Reverse this procedure to install the speaker assembly.
Heat sink assembly All heat sink assembly spare part kits include replacement thermal material. Description Spare part number Heat sink for use in models with discrete graphics 828396-001 Heat sink for use in models with UMA graphics 830949-001 Before removing the heat sink assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
b. Lift the heat sink from the system board (7). NOTE: For discrete models, thoroughly clean thermal material from the surfaces of the system board components (1)(3) and the heat sink (2)(4) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material. UMA models: a. To remove the UMA heat sink assembly, in the order indicated on the heat sink, loosen the 4 captive Phillips screws (1)–(4) that secure the heat sink to the system board.
b. Lift the heat sink from the system board (5). NOTE: For UMA models, thoroughly clean thermal material from the surfaces of the system board component (1) and the heat sink (2) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material. Reverse this procedure to install the heat sink assembly.
Display assembly Touch displays are only spared as entire hinge-ups; touch displays are not spared at the subcomponent level. Non-touch displays are ONLY spared at the subcomponent level. For more information about display components, see Display components on page 23.
5. Lift the display assembly straight up and remove it (4). CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance. 82 6. To remove the display bezel, remove the 2 screw covers (1) and the 2 Phillips PM2.0×4.0 screws (2) from the bottom corners of the display bezel. 7.
8. Remove the display bezel (4). The display bezel is available using spare part number 828406-001 in models without a webcam and 828407-001 in models with a webcam. Display bezel mylar screw covers are available in the Rubber Kit, spare part number 828415-001. 9. If it is necessary to replace the webcam or microphone module, disconnect the cable from the module (1), and then gently pull the module away from the double-sided tape on the display enclosure (2).
10. If it is necessary to remove the display panel from the enclosure, remove the 4 Phillips PM2.0×3.0 screws that secure the panel to the display enclosure. The raw display panel is available using spare part number 828423-001 for FHD panels and 828422-001 for HD+ panels. 11. Rotate the display panel all the way over (1), and then lift the tape from atop the connector (2) and disconnect the cable from the rear of the panel (3). 12. Remove the display panel from the enclosure. 13.
14. Remove the display hinges from the display enclosure (3). Display hinges are available in the Display Hinge Kit using spare part number 828404-001. 15. If it is necessary to replace the display cable, remove the cable from the clips built into the left side of the display enclosure (1). 16. Remove the cable from the display enclosure (2). The display/webcam cable is available in the Cable Kit using spare part number 828418-001. Reverse this procedure to reassemble and install the display assembly.
Power connector and cable Description Spare part number Power connector and cable 827039-001 Before removing the power cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
7 Computer Setup (BIOS) and MultiBoot in Windows 7 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode.
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly. NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order. You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup.
Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select System Configuration > Boot Options, and then press enter. 4.
8 Computer Setup (BIOS) and MultiBoot in Windows 8.1 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
To use Setup Utility (BIOS): 1. Start Computer Setup. 2. Use a pointing device or the arrow keys to select Main > System Information. 3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter. To check for later BIOS versions, see Downloading a BIOS update on page 94.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.
To move the device down in the boot order, use a pointing device to click the down arrow, or press the key. 5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1.
Using HP Sure Start (select models only) Select computer models are configured with HP Sure Start, a technology that continuously monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration.
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
1. Start Computer Setup. See Starting Computer Setup on page 98. 2. Select Main, and then select System Information. 3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter. To check for later BIOS versions, see Downloading a BIOS update on page 100.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Changing the boot order using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1. Access the Boot Device Options menu: ● Computers or tablets with keyboards: ▲ ● Tablets without keyboards: ▲ 2. Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu.
10 Computer Setup (BIOS) in Ubuntu Linux Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly.
– or – ● To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode.
NOTE: You can also determine the BIOS version by turning on or restarting the computer, pressing the esc key while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then pressing the f1 key. Follow the on-screen instructions to exit this screen.
11 HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.
12 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps. This section provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup.
applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications. Creating recovery media NOTE: The Windows 7 operating system DVD can be created only once.
To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).
1. If possible, back up all personal files. 2. If possible, check for the presence of the Windows partition. To check for the Windows partition, select Start > Computer. NOTE: If the Windows partition is not listed, you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery media. For additional information, see Using Windows 7 operating system media on page 110. 3.
To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. 1. If possible, back up all personal files. 2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads. 3. When prompted, press any keyboard key. 4. Follow the on-screen instructions. 5. Click Next. 6. Select Repair your computer. 7. Follow the on-screen instructions. After the repair is completed: 1.
13 Backup and recovery in Windows 8.1 To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery. 1. If possible, back up all personal files. 2. If possible, check for the presence of the Recovery Image partition and the Windows partition.
Using Windows operating system media (purchased separately) To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. CAUTION: Using a Windows operating system media completely erases hard drive contents and reformats the hard drive.
14 Backup and recovery in Windows 10 This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.
You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 116. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: ● Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app. ▲ ● Not all methods are available on all products. Select the Start button, and then select the Get started app.
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain. Using HP Recovery media, you can choose from one of the following recovery options: NOTE: Only the options available for your computer display when you start the recovery process.
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. To change the boot order: IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps. 1. Insert the HP Recovery media. 2.
15 Backup and Recovery in Ubuntu Linux Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Create restore media immediately after you set up the computer.
NOTE: If multiple backups have been performed, click Use the latest version to restore the latest version. 6. Click Restore to start restoring the files, or click Cancel to cancel the operation. Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image, using an installed or an external DVD±RW optical drive. NOTE: Your computer may not come equipped with an internal optical drive.
NOTE: HP recommends that you create the USB Recovery Disk in the event of a system failure. The Disk On Key used for this process should be 4 GB or larger. Creating a USB Recovery Disk On Key 1. Connect the USB Disk On Key to a USB port on the computer. 2. Select Computer > More applications > Tools > Create Recovery USB. 3. Enter the root password when prompted. 4. Select USB Disk On Key from the list. 5. Click OK. 6.
You can initiate this option by using the f11 key. To use the f11 key: Press f11 while the computer boots. – or – Press and hold f11 as you press the power button. The following options are available: ● Cancel/Reboot—Reboots the system. No recovery or restore activity is performed. ● Recover/Repair System—This option repairs a system that is not working properly and preserves user data. ● Restore Factory System—This option restores the system back to the original factory state.
16 Specifications Computer specifications Metric U.S. Non-touch 262.8 mm 10.35 in Touch 263.2 mm 10.36 in Width 375 mm 14.76 in Non-touch 23.4 to 25.5 mm 0.92 to 1.00 in Touch 25.0 to 27.1 mm 0.98 to 1.07 in Non-touchscreen (equipped with 1 DIMM, M.2 SSD, WLAN module, webcam, 4 cell battery, optical drive) 2.18 kg 4.81 lbs Non-touchscreen (equipped with 1 DIMM, M.2 SSD, WLAN module, webcam, 4 cell battery, no optical drive) 2.07 kg 4.
Metric Operating 10% to 90% Nonoperating 5% to 95% U.S. Maximum altitude (unpressurized) Operating (14.7 to 10.1 psia) -15 m to 3,048 m 50 ft to 10,000 ft Nonoperating (14.7 to 4.4 psia) -15 m to 12,192 m -50 ft to 40,000 ft Shock Operating 125 g, 2 ms, half-sine Nonoperating 200 g, 2 ms, half-sine Random vibration Operating 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.
Hard drive specifications 2.0-TB* 1-TB* 500-GB* 500-GB* hybrid Height 9.5 mm 9.5 mm 7.0 mm 7.0 mm Width 70 mm 70 mm 70 mm 70 mm Weight 118 g 115 g 101 g or 95 g 95 g Interface type SATA SATA SATA SATA Transfer rate 100 MB/sec 100 MB/sec 100 MB/sec 100 MB/sec Security ATA security ATA security ATA security ATA security Dimensions Seek times (typical read, including setting) Single track 2.2 ms 1.
Solid-state drive specifications 128-GB* 256-GB* Height 1.35 mm 1.35 mm Weight < 10 g < 10 g Form factor M.2 2280-D2-B-M M.2 2280-D2-B-M Transfer rate up to 540 MB/sec up to 540 MB/sec Interface type SATA-3 SATA-3 Ready time, maximum (to not busy) 1.0 ms < 1.0 ms Access times, logical 0.1 ms 0.1 ms Total logical sectors 234,441,648 468,883,296 Operating temperature 0°C to 70°C (32°F to 158°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity.
DVD±RW SuperMulti DL Drive specifications Applicable disc Center hole diameter Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CDROM XA, MIXED MODE CD, CD-I, CD-I Bridge (PhotoCD, Video CD), Multisession CD (Photo-CD, CDEXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVDR, DVD-RW, DVD+R, DVD+RW, DVD-RAM CD-R and CD-RW DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM 1.5 cm (0.59 in) Disc diameter Standard disc 12 cm (4.72 in) Mini disc 8 cm (3.
Blu-ray ROM DVD±RW SuperMulti DL Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CDROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD +RW, DVD-RAM, HD-ROM (Single Layer), HD-ROM (Dual Layer), HD DVD-R, HD DVDR for Dual Layer, HD DVD-RW CD-R and CD-RW DVD+R, DVD+R(9), DVD +RW, DVD-R, DVD-R(9),DVD-RW, DVD-RAM Access time CD D
DVD-ROM drive Applicable disc DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18, CD-ROM (Mode 1 and 2), CD Digital Audio, CD-XA ready (Mode 2, Form 1 and Form 2), CD-I (Mode 2, Form 1 and Form 2), CD-R, CDRW, Photo CD (single and multisession), CD-Bridge Center hole diameter 1.5 cm (0.59 in) Disc diameter Standard disc 12 cm (4.72 in) Mini disc 8 cm (3.15 in) Disc thickness 1.2 mm (0.047 in) Track pitch 0.
17 Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning message. The computer will reboot. i.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt. 2. a. Select Main, select Restore Defaults, and then select Yes to load defaults. b. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore security level defaults. c. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number.
NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer into an AC outlet before starting. a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. b. Select the Security menu and scroll down to the Utilities menu. c. Select Hard Drive Tools. d.
Nonvolatile memory usage Nonvolatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? HP Sure Start flash (select models only) 2 MBytes No Yes Provides protected backup of critical System BIOS code, EC firmware, and critical PC configuration data for select platforms that support HP Sure Start.
Nonvolatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? Downloads, and then follow the on-screen instructions. Intel Management 1.5 MBytes or 5 Engine Firmware MBytes (present in only specific ZBook and EliteBook models. For more information, go to http://www.hp.com/ support, and select your country.
Questions and answers 1. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and answer 6 for steps to securely erase data. Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for information about resetting the keys. 2. a.
IMPORTANT: Resetting will result in the loss of information. These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about resetting the keys. 7. a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. b. Select Main, and then select Reset BIOS Security to Factory Default. c. Follow the on-screen instructions. d.
18 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size.
19 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter, spare part numbers 26 antennas disconnecting 43, 45 audio, product description 2 audio-out (headphone)/audio-in (microphone) combo jack, identifying 16 B backup 120 Backup and Restore 109 backup tools 107 backups 115 creating 108 recovering 109 base enclosure, spare part number 21 battery spare part number 21, 34 battery connector spare part number 21 battery connector cable removal 70 spare part number 70 battery cover, identifying 14 battery light 15 battery lock latch 13 battery relea
G graphics, product description 1 grounding equipment and methods 32 network 16 RJ-45 (network) H hard drive precautions 29 product description 2 removing 39 spare part numbers 21, 25, 39 specifications 126 hard drive hardware kit spare part number 21, 39 Hard Drive Hardware Kit, spare part number 25 hard drive recovery 110, 113 hard drive, identifying 14 HDMI port, identifying 15 heat sink removal 78 spare part number 21, 78 hinge removal 84 HP PC Hardware Diagnostics (UEFI) using 105 HP Recovery Disc Cr
power button board spare part number 20 power button board assembly removal 59 spare part number 20, 59 power button, identifying 10 power cable removal 86 spare part number 20, 86 power connector, identifying 15 power cord set requirements 139 spare part numbers 26 power lights 9 power requirements, product description 4 processor product description 1 product description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drives 2 keyboard 3 memory module 1 microphone 2 min
T thermal material, replacement 79, 80 tools required 28 top cover removal 53 spare part number 20, 53 TouchPad buttons 8 TouchPad light, identifying 9 TouchPad zone identifying 8 TPM settings 101 transporting guidelines 31 traveling with the computer 17 U Ubuntu remove everything and reinstall option 122 USB 3.
