User's Manual

3. If the Wi-Fi Direct connection security for the printer is set to Manual, do one of the following to connect to
the printer.
● Make sure to enter the correct Wi-Fi Direct password or PIN code when prompted.
● If the Wi-Fi Direct icon on the printer display is blinking in sync with the white blinking Information
light, make sure to press the Information button ( ) within one minute to connect before timeout.
4. Make sure that the number of Wi-Fi Direct connections has not reached the maximum of ve devices.
5. Get more assistance online to resolve Wi-Fi Direct issues.
Printer hardware issues
TIP: Run the HP Print and Scan Doctor. to diagnose and automatically x printing, scanning, and copying issues.
The application is available only in some languages.
Close cartridge access door
● Cartridge access door must be closed to begin printing.
The printer shuts down unexpectedly
● Check the power and power connections.
● Make sure the power cord of the printer is connected rmly to a functioning power outlet.
NOTE: When Auto-O is enabled, the printer will automatically turn o after two hours of inactivity to help
reduce energy use. For more information, see Auto-O on page 41.
Resolve printer failure
● Turn the printer o, then on. If that does not resolve the problem, contact HP.
Control panel error codes and status
NOTE: The HP Smart app provides detailed information for printer warnings and errors. Open the app and
check the printer status, and then follow the onscreen instructions to x the issue. Then check the following for
additional assistance if needed.
●
Control panel error codes
●
Control panel ink error status
94 Chapter 9 Solve a problem ENWW