Printing Guide

hp digital copier printer 410
chapter 4
36
hp digital copier printer error messages
communication test failed
firmware revision mismatch
hp digital copier printer not found
out of paper
paper size error
cause solution
The HP Digital Copier
Printer is not on.
Look on the HP Digital Copier Printer display. If the display is blank or
there are no green lights visible on the front-panel, press the On button.
Make sure the unit is plugged in to a power outlet and that the power cord
is connected securely to the back of your HP Digital Copier Printer.
The HP Digital Copier
Printer is not
connected to the PC.
If the HP Digital Copier Printer is not properly connected to the PC,
communication errors can occur. Make sure the communication cable is
securely connected at both ends. For more information on troubleshooting
communication issues, see communication problems on page 29.
cause solution
The firmware revision
number does not
match the software.
Call HP for instructions.
cause solution
The software did not
find a connected
HP Digital Copier
Printer.
Make sure that your HP Digital Copier Printer is properly connected to
your PC and that it is turned on.
cause solution
The paper tray does
not have enough
paper.
Make sure you have the paper tray loaded and on an even surface.
The back door is off
the unit.
If you have removed the back door to clear a paper jam, replace it.
cause solution
The paper size you
are using is not
compatible with the
HP Digital Copier
Printer.
Load a different-sized paper, then adjust the paper-type and paper-size
settings.