User's Guide

Get help from the HP Smart app
The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and options
to contact support for additional assistance.
Get help in this guide
This section contains the following topics:
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Jams and paper-feed issues
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Cartridge issues
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Printing issues
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Network and connection issues
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Printer hardware issues
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Control panel error codes and status
Jams and paper-feed issues
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Clear a paper jam
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Learn how to avoid paper jams
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Solve paper-feed problems
Clear a paper jam
NOTE: Paper jams can occur in several areas. Clear paper jam from the input tray rst. It helps to clear the
paper path and make clearing jams from other areas easier. Then continue to the next area until all paper jams
are located and cleared.
To clear a paper jam from the input tray
1. Remove all the paper from the input tray, including both loose and jammed paper.
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