HP PageWide Pro MFP 477 series User Guide
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Table of contents 1 Product basics ............................................................................................................................................... 1 Product features .................................................................................................................................................... 2 Environmental features ......................................................................................................................
Connect the product using a wireless network (wireless models only) ......................... 17 To connect the product to a wireless network using the Wireless Setup Wizard ........................................................................................................... 18 To connect the product to a wireless network using WPS ........................... 18 To connect the product to a wireless network manually .............................
Product security features .................................................................................................................................... 34 Security statements .......................................................................................................................... 35 Firewall .............................................................................................................................................. 35 Security settings ...............................
Counterfeit HP cartridges .................................................................................................................. 57 Manage cartridges ............................................................................................................................................... 57 Store cartridges ................................................................................................................................. 58 Print with General Office mode ......................
Printer settings tips (Windows) ......................................................................................................... 75 Printer settings tips (OS X) ................................................................................................................ 75 7 Copy and scan .............................................................................................................................................. 76 Copy ...........................................................
Scan using Webscan .......................................................................................................................... 87 Scan documents as editable text ...................................................................................................... 87 Guidelines for scanning documents as editable text ..................................................... 87 To scan a document to editable text (Windows) ............................................................
Receive-fax settings .......................................................................................................................... 99 Set fax forwarding .......................................................................................................... 99 Block or unblock fax numbers ...................................................................................... 100 Set the number of rings-to-answer .............................................................................
Try sending a print job from a computer ........................................................................................ 114 Test the plug-and-print USB functionality ..................................................................................... 114 Factors that affect product performance ....................................................................................... 114 Information pages .................................................................................................
Used [color] installed .................................................................................................... 131 Printing issues ................................................................................................................................................... 131 The product does not print ............................................................................................................. 131 The product prints slowly .................................................
An error message displays on the control panel .......................................................... 143 Document feeder paper jam ...................................................................... 143 Scanner error .............................................................................................. 143 The control panel displays a Ready message with no attempt to send the fax. .........
Cannot connect more computers to the wireless product ............................................................. 150 The wireless product loses communication when connected to a VPN ......................................... 151 The network does not appear in the wireless networks list .......................................................... 151 The wireless network is not functioning ........................................................................................
Appendix A Technical information ................................................................................................................. 167 Product specifications ....................................................................................................................................... 168 Print specifications .......................................................................................................................... 168 Physical specifications ..........................
European Union Regulatory Notice .............................................................................. 178 Wireless models only .................................................................................................... 178 Models with fax capability only .................................................................................... 178 Additional statements for telecom (fax) products .........................................................................
xvi ENWW
1 ENWW Product basics ● Product features ● Product views ● Power on and off ● Use the control panel ● Quiet Mode 1
Product features PageWide Pro MFP 477dn D3Q19A, D3Q19B, D3Q19C, D3Q19D Tray capacity (75 GSM or 20–lb Bond paper) ● Tray 1: 50 sheets ● Tray 2: 500 sheets ● Optional Tray 3: 500 sheets ● Automatic Document Feeder (ADF): 50 sheets ● Standard output bin: 300 sheets ● ● Connectivity ● Simplex speeds up to 40 ppm in black and color ● 802.
Environmental features Feature Environmental benefit Duplex printing Automatic duplex printing is available on all models of HP PageWide Pro MFP 477dn/dw series. Duplex printing saves the environment and saves you money. Print multiple pages per sheet Save paper by printing two or more pages of a document side-by-side on one sheet of paper. Access this feature through the printer driver.
Product views ● Front left view ● Front right view ● Back view ● Cartridge door view Front left view 4 Label Description 1 USB device connection port 2 Cartridge door 3 Tray 1 extension 4 Tray 1 5 Power button 6 Tray 2–main paper tray 7 Control panel 8 Scanner glass Chapter 1 Product basics ENWW
Front right view Label Description 1 Automatic document feeder (ADF) cover 2 Main output door 3 ADF paper guides 4 ADF loading area 5 ADF output bin 6 ADF output bin stop 7 Main output bin stop 8 Main output bin Back view ENWW Label Description 1 Ethernet connection port 2 Fax connection ports 3 USB Type A and USB Type B ports 4 Power cord connection Product views 5
Label Description 5 Left door 6 Duplexer Cartridge door view 6 Label Description 1 Cartridge slots 2 Product serial number and product number 3 Cartridge part numbers Chapter 1 Product basics ENWW
Power on and off NOTICE: To prevent damage to the product, use only the power cord that is provided with the product. ● Turn the product on ● Manage power ● Turn the product off Turn the product on 1. Connect the power cord that is provided with the product to the connection port on the back of the product. 2. Connect the power cord to a wall outlet with an adequate voltage rating. NOTE: Make sure that your power source is adequate for the product voltage rating.
3. Touch Power Management, and then touch Sleep Mode. 4. Select one of the time-interval options. The product switches into a reduced power-consumption state when it has been idle for the amount of time that you select. Schedule the product to turn on or off 1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the dashboard area on the home screen). 2. On the control panel dashboard, touch 3.
Use the control panel ● Control panel buttons ● Control panel home screen ● Control panel dashboard ● Control panel application folders ● Control panel shortcuts ● Help features NOTE: The small text on the control panel is not designed for prolonged viewing. Control panel buttons Buttons and indicator lights on the control panel of HP PageWide Pro MFP 477dn/dw series printers appear lit when their function is available, and are darkened if their function is not available. 1 Home button.
Control panel home screen The control panel home screen displays a dashboard, application folders, and user-defined shortcuts to screens for performing tasks. 1 Dashboard. Dashboard icons show current product status and provide access to screens for changing product settings (see Control panel dashboard). To view the full dashboard, touch the strip at the top of the home screen, or press and drag the handle at the center of the dashboard strip. 2 Time and date display.
Control panel dashboard To open the dashboard, touch the strip at the top of the home screen or swipe the dashboard tab downward. To learn more about how to use the dashboard, touch Tips > Use the Dashboard. 1 on the control panel, and then select Control Panel Larger icons appear across the top of the dashboard. These icons indicate the status of the product and enable you to change product settings. Swipe to scroll horizontally through the available icons.
Control panel shortcuts You can create a shortcut to any application or setup icon contained within the application folders, and then place that shortcut on the control panel home screen. To learn more about how to use shortcuts, touch and then select Control Panel Tips. Create a shortcut on the home screen 1. Open an application folder, and then navigate to the application or setup icon for which you want to create a shortcut. 2. Touch and hold the icon until the application folder strip turns green.
Printer information The Printer Information page displays the following information about your HP PageWide Pro MFP 477dn/dw series printer: ● Model name and number ● Product serial number ● Product Service ID ● Current firmware version number ● Usage, status, and settings information if you print the full product information and printer status report pages. View or print a Printer Information page 1. On the printer control panel, touch . 2. Touch Printer Information. 3.
Quiet Mode To minimize printer noise, use Quiet Mode. You can enable this mode from either the control panel or the HP Embedded Web Server (EWS). NOTE: Quiet Mode slows the printer speed. If it hinders productivity, you can turn the mode off. To turn Quiet Mode on or off from the control panel 1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the dashboard area on the home screen). 2. On the control panel dashboard, touch 3.
2 ENWW Connect the product ● Connect the product to a computer or a network ● Use Wi-Fi Direct to connect a computer or device to the product ● Install HP printer software for a wireless product already on the network ● Open the printer software (Windows) ● Manage network settings 15
Connect the product to a computer or a network To connect the product using a USB cable You can use a USB cable to connect the product to a computer. This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a cable that is no longer than 2 m (6.5 ft). NOTICE: Do not connect the USB cable until the installation software prompts you to connect it. 1. Quit all open programs on the computer. 2. Install the printer software from 123.hp.
To connect the product to a network The product supports connection to either a wired or a wireless network. Supported network protocols HP PageWide Pro MFP 477 products support the following network protocols.
If your wireless router does not support Wi-Fi Protected Setup (WPS), obtain the wireless router network settings from your system administrator, or complete the following tasks. ● Obtain the wireless network name or service set identifier (SSID). ● Determine the security password or encryption key for the wireless network. NOTE: Before installing the product software, make sure the product is not connected to the network using an Ethernet cable.
Push Button method 1. On the control panel, press and hold on the printer for more than three seconds to start WPS push indicator starts blinking. mode. The 2. Press the WPS button on your router. The product begins a timer for approximately two minutes while a wireless connection is established. PIN method 1. Locate the WPS PIN. a. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the dashboard area on the home screen). b.
Use Wi-Fi Direct to connect a computer or device to the product With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable device—without connecting to an existing wireless network. Guidelines for using Wi-Fi Direct ● Make sure your computer or mobile device has the necessary software. ◦ If you are using a computer, make sure you have installed the printer software from 123.hp.com/ pagewide (recommended) or from the HP software CD provided with the printer.
shown such as DIRECT-**-HP PageWide XXXX (where ** are the unique characters to identify your printer and XXXX is the printer model located on the printer). Enter the Wi-Fi Direct password when prompted. 4. Print your document. To print from a wireless-capable computer (Windows) 1. Make sure Wi-Fi Direct for your printer is turned on. 2. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided with the computer.
c. Click + below the list of printers at the left. d. Select the printer from the list of detected printers (the word “Bonjour” is listed in the right column beside the printer name), and click Add. Install HP printer software for a wireless product already on the network If the product already has an IP address on a wireless network and you want to install product software on a computer, complete the following steps. 1. Obtain the product IP (on the control panel dashboard, touch 2.
1. Obtain the product IP (on the control panel dashboard, touch 2. Type the product IP address into the address bar of a web browser to open the HP Embedded Web Server. 3. Click the Network tab to obtain network information. You can change settings as needed. ). Set or change the product password Use the HP Embedded Web Server to set a password or change an existing password for a product on a network so unauthorized users cannot change the product settings. 1.
NOTE: 24 ● The setting must match with the network product to which you are connecting (a network hub, switch, gateway, router, or computer). ● Making changes to these settings causes the product to turn off and then on. Make changes only when the product is idle. 1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the dashboard area on the home screen). 2. On the control panel dashboard, touch 3.
3 ENWW Printer management and services ● HP Embedded Web Server ● Web Services ● HP Web Jetadmin software ● Product security features ● HP Printer Assistant in the printer software (Windows) ● HP Utility (OS X) ● AirPrint™ (OS X) 25
HP Embedded Web Server ● About the EWS ● About cookies ● Open the EWS ● Features About the EWS This product is equipped with the HP Embedded Web Server (EWS), which provides access to information about product and network activities. EWS provides an environment in which Web programs may run, much in the same way that an operating system, such as Windows, provides an environment for programs to run on a computer. The output from these programs can then be displayed by a web browser.
Open the EWS To open the EWS, do one of the following: ● In a supported web browser, type the product IP address into the address box. (To obtain the IP address, on the control panel dashboard, touch .) ● In the printer software, open the HP Printer Assistant and on the Print tab, of the Print, Scan & Fax tab, click Printer Home Page (EWS). For more information, see Open the HP Printer Assistant.
Item Description Printer Update Check for new printer updates Estimated Cartridge Levels Review cartridge level status Network Summary View wired (802.3) status or wireless (802.
Item Description Scan to Email ● Scan to Email Setup: Use this to set up the Scan-to-Email function and to configure the sender of the scanned documents ● Email Address Book: Configure the list of people to whom you can send the scanned documents ● Email Options: Configure a default SUBJECT line and body text and configure the default scan settings Scan to Network Folder Network Folder Setup: Configure a network folder for saving scanned images or documents from the printer Scan to SharePoint Sh
Item Description Product Information ● Printer Information: View information about the printer, such as product serial number, service ID, firmware version, and total page count ● Cartridge Level Gauge: Review cartridge level status ● Cartridge Settings: Set the threshold at which the printer provides notifications that cartridges are running low ● Usage Report: View the number of pages processed for printing, scanning, copying, and faxing ● Printer Reports: Print various reports, such as font l
Web Services ● What are Web Services? ● Set Up Web Services ● Use Web Services ● Remove Web Services What are Web Services? The printer offers innovative, web-enabled solutions that can help you quickly access the Internet, obtain documents, and print them faster and with less hassle—and all without using a computer. NOTE: To use these web features, the printer must be connected to the Internet (either using an Ethernet cable or wireless connection).
3. Touch Web Services Setup. 4. Touch Accept to accept the Web Services terms of use and enable Web Services. 5. On the screen that appears, touch OK to allow the printer to automatically check for product updates. NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network. 6.
To print documents using HP ePrint 1. On your computer or mobile device, open your email application. 2. Create a new email message, and then attach the file that you want to print. 3. Enter the HP ePrint email address in the “To” field, and then select the option to send the email message. NOTE: Do not enter any additional email addresses in either the "To" or "Cc" fields. The HP ePrint server does not accept print jobs if there are multiple email addresses. To find the HP ePrint email address 1.
To manage print apps You can add, configure, or remove print apps, and set the order in which they appear on your printer control panel display. 1. On the control panel, touch the Apps application folder. 2. In the display, touch the Manage icon and follow the onscreen instructions. NOTE: You can also manage your print apps at the HP Connected website. Remove Web Services Use the following instructions to remove Web Services. To remove Web Services using the control panel 1.
Security statements This product supports security standards and protocols that help secure the product, protect information on your network, and simplify monitoring and maintenance of the product. For information about HP's secure imaging and printing solutions, visit the www.hp.com/go/Secureprinting website. The site provides links to white papers and FAQ documents about security features and may include information about additional security features that are not contained in this document.
Protocol or service Description Web Services The product supports the ability to enable or disable Microsoft Web Services Dynamic Discovery (WS Discovery) protocols or Microsoft Web Services for Devices (WSD) Print services supported on the product. These web services can be enabled or disabled together or WS Discovery can be enabled separately.
● Help tab ● Tools tab ● Estimated Levels tab Connected tab Click the Connected tab to access the HP Connected website (might not be available in all countries/regions). HP Connected gives you a single login for select HP apps and cloud solutions plus access to the HP Connected platform from a smartphone, tablet, computer, or web-enabled HP printer. You can sign into HP Connected using your existing ePrintCenter account or sign up for a new HP Connected account.
Help tab Use the Help tab to access resources such as online help and HP Eco Solutions. Tools tab Use the Tools tab to set and maintain the printer driver and software and to diagnose and resolve printing, scanning, and connectivity problems. Estimated Levels tab Use the Estimated Levels tab to review cartridge levels and to order new cartridges, if needed.
4 ENWW Paper and print media ● Understand paper use ● Supported media sizes ● Supported paper types and tray capacity ● Configure trays ● Load media ● Tips for selecting and using paper 39
Understand paper use HP PageWide cartridges for business are specifically developed for use with HP printheads. Unique formulations help extend the life of the printheads and enhance reliability. When used with ColorLok® paper, these cartridges provide laser-like color output that dries quickly and is ready for distribution. NOTE: Based on HP internal testing using a range of plain papers, HP highly recommends using papers with the ColorLok® logo for this product.
Supported media sizes For best results, use the appropriate paper and media sizes: ● Supported paper and print media sizes ● Supported envelope sizes ● Supported card and label sizes ● Supported photo media sizes Supported paper and print media sizes Size Dimensions Letter 216 x 279 mm (8.5 x 11 inches) Oficio 8.5 x 13 (8.5 x 13 inches) Oficio 216x340 mm 216 x 340 mm Legal 216 x 356 mm (8.5 x 14 inches) A4 210 x 297 mm (8.3 x 11.7 inches) Executive 184 x 267 mm (7.25 x 10.
Supported envelope sizes Size Dimensions Tray 1 Envelope #10 105 x 241 mm (4.13 x 9.49 inches) Envelope DL 110 x 220 mm (4.33 x 8.66 inches) Envelope C5 162 x 229 mm (6.4 x 9 inches) Envelope B5 176 x 250 mm (6.7 x 9.8 inches) Envelope C6 114 x 162 mm (4.5 x 6.4 inches) Monarch 98.4 x 190.5 mm (3.875 x 7.5 inches) Japanese Envelope Chou #3 120 x 235 mm (4.7 x 9.3 inches) Japanese Envelope Chou #4 90 x 205 mm (3.5 x 8.
Supported paper types and tray capacity For best results, use the appropriate paper types and tray capacities: ● Tray 1 (multipurpose) on left side of the product ● Tray 2 (default tray) and Tray 3 (accessory tray) Tray 1 (multipurpose) on left side of the product Paper type Weight Capacity1 Paper orientation Every day: 60 to 175 g/m2 (16 to 47 lb) Up to 50 sheets Side to be printed on facedown, with the top edge toward the printer Up to 220 g/m2 (58 lb)1 Up to 25 sheets Side to be printed on
Tray 2 (default tray) and Tray 3 (accessory tray) Paper type Weight Capacity1 Paper orientation 60 to 175 g/m2 (16 to 47 lb) Up to 500 sheets Side to be printed on face-up, with the top edge toward the left Up to 220 g/m2 (58 lb) Up to 100 sheets Side to be printed on face-up Side to be printed on face-up ● Unspecified and Plain ● HP EcoFFICIENT ● Letterhead ● Preprinted ● Prepunched ● Light 60-74g ● Intermediate 85-95g ● Mid-Weight 96-110g ● Heavy 111-130g ● HP Premium Present
Paper use Configure the product Print Load Tray 1 and one other tray with the same paper, and have the product pick paper from one tray if the other one is empty. Load paper in Tray 1, and configure the tray for the correct paper and type. Do not use Any Size/Any Type. From the software program, print the job. Frequently use special paper, such as heavy paper or letterhead, from one tray. Load special paper in Tray 1, and configure the tray for the paper type.
2. Pull out the Tray 1 extension. 3. Open the paper guides completely, and then load the paper stack into Tray 1. 4. Close the paper guides against the loaded media. Load Tray 2 Tray 2 is the default (main) paper tray at the front of the product. NOTE: If you are not using Alternate Letterhead Mode (ALM), place the paper with the side to be printed on face-up, with the top edge toward the left side of the tray. For ALM orientation, see Load letterhead or preprinted forms. 1.
ENWW 2. Open the paper length and width guides completely. 3. Place the paper in the tray and make sure that it is flat at all four corners. Close the length and width paper guides against the loaded media. 4. Push down on the paper to make sure that the stack is below the paper limit tabs on the side of the tray.
5. Put the tray into the product. Load optional Tray 3 Tray 3 is an optional accessory tray that attaches to the bottom of the product. It can hold longer media, such as legal (216 x 356 mm, 8.5 x 14 inches) paper. NOTE: If you are not using Alternate Letterhead Mode (ALM), place the paper with the side to be printed on face-up, with the top edge toward the left side of the tray. For ALM orientation, see Load letterhead or preprinted forms. 48 1. Pull the tray out of the product. 2.
4. Push down on the paper to make sure that the stack is below the paper limit tabs on the front and the side of the tray. 5. Put the tray into the product. Load envelopes You can load envelopes into Tray 1 or Tray 2. To load envelopes into Tray 1 ENWW 1. Open Tray 1. 2. Pull out the Tray 1 extension.
3. Place envelopes in Tray 1 face-down, with the top of the envelope oriented toward the front of the printer. 4. Close the paper guides. To load envelopes into Tray 2 50 1. Pull the tray out of the product. 2. Stack envelopes face-up, with the top of the envelopes oriented toward the front of the tray. 3. Place the envelopes in the tray and make sure that they are flat at all four corners. Close the length and width paper guides against the loaded media.
4. Push down on the envelopes to make sure that the envelopes are below the paper limit tabs on the side of the tray. 5. Put the tray into the product. Load letterhead or preprinted forms You can load letterhead, preprinted, or prepunched forms into any tray. Paper orientation depends on whether you are printing in simplex or duplex mode. If Alternative Letterhead Mode (ALM) is enabled, you can print in both simplex and duplex modes without reorienting the paper.
To load letterhead or preprinted forms with ALM disabled 1. 2. Depending on the tray, orient the paper as follows. Tray 1 Other tray(s) Simplex Place the letterhead face-down, with the top of the page oriented toward the right. Place the letterhead face-up, with the top of the page oriented toward the left. Duplex Place the letterhead face-up, with the top of the page oriented toward the left. Place the letterhead face-down, with the top of the page oriented toward the right.
4. Push the documents to the left until they are stopped by the feeder mechanism under the ADF cover. A Document Loaded message appears on the printer control panel. 5. Close the paper guides securely against the loaded documents. Load the scanner ENWW 1. Open the scanner lid. 2. Use the media mark at the back-left of the scanner glass to orient the original document.
54 3. Place the original face down on the scanner glass. 4. Close the scanner lid.
Tips for selecting and using paper For the best results, observe the following guidelines. ENWW ● Load only one type of paper at a time into a tray or document feeder. ● Make sure the paper is loaded correctly when loading from the input tray or document feeder. ● Do not overload the tray or document feeder.
5 56 Cartridges ● HP PageWide cartridges ● Manage cartridges ● Replace cartridges ● Tips for working with cartridges Chapter 5 Cartridges ENWW
HP PageWide cartridges HP policy on non-HP cartridges IMPORTANT: ● HP does not guarantee the quality or reliability of non-HP contents in HP cartridges. ● HP’s cartridge warranty does not cover non-HP cartridges or cartridges with non-HP contents. ● HP’s printer warranty does not cover repairs or service due to use of non-HP cartridges or cartridges with non-HP contents. NOTE: ● This printer is not designed to use continuous ink systems.
Store cartridges ● Do not remove the cartridge from its package until you are ready to use it. ● Store cartridges at room temperature (15-35° C or 59-95° F) for at least 12 hours before using them. ● Handle cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems. Print with General Office mode General Office mode produces slightly lighter printouts, which might extend the life of the cartridge. 1.
To check the cartridge levels from the EWS 1. Open the EWS. For more information, see Open the EWS. 2. Click the Tools tab, and then click Cartridge Level Gauge. To check the cartridge levels from the product software (Windows) 1. Open the HP Printer Assistant. For more information, see Open the HP Printer Assistant. 2. On the Print, Scan & Fax tab, under Print , click Maintain Your Printer. 3. Click the Estimated Cartridge Levels tab.
NOTE: The SETUP cartridge that comes with the printer is not available for separate purchase. Recycle cartridges Visit the HP sustainability website for full information on recycling and to order postage-paid labels, envelopes, and boxes for recycling. Replace cartridges The product uses four colors and has a different cartridge for each color: yellow (Y), magenta (M), cyan (C), and black (K).
ENWW 4. Do not touch the metal contacts on the cartridge. Fingerprints on the contacts can cause connection errors. 5. Insert the new cartridge into its slot. 6. Close the cartridge door.
Tips for working with cartridges Use the following tips to work with cartridges: ● 62 To prevent print-quality problems, do the following: ◦ Always turn the printer off using the power button on the front, and wait until the power button light goes out. ◦ Make sure that all the cartridge slots are filled. ● If you remove a cartridge from the printer for any reason, try to replace it again as soon as possible. ● Do not open or unpackage cartridges until you are ready to install them.
6 ENWW Print ● Print from a computer ● Print from the control panel ● Print with NFC ● Print with HP ePrint ● Print with AirPrint (OS X) ● Tips for print success 63
Print from a computer To print from a computer (Windows) These instructions apply to printing on various media including the following. ● Plain paper ● Envelopes ● Brochures ● Letterhead or preprinted forms ● Photos ● Labels To print from a computer (Windows) 1. Load the supported media in the correct tray. For more information, see Supported media sizes. 2. On the File menu in the software program, click Print. 3. Make sure your printer is selected. 4.
Tab Description Effects This tab contains settings that temporarily affect the presentation of the print job. You can select from the following options: Finishing ● Resizing options: Includes actual size, a percentage of actual, or scaled to a specific media size such as Letter or Envelope #10 ● Watermarks: Includes Confidential and Draft This tab contains settings that influence the output of the print job.
● Plain paper ● Envelopes ● Brochures ● Letterhead or preprinted forms ● Photos ● Labels To print from a computer (OS X) 1. Load the supported media in the correct tray. For more information, see Supported media sizes. 2. On the File menu in the software program, click Print. 3. Make sure your printer is selected. 4. In the Presets menu, select a printing preset if needed. 5. On the Paper/Quality tab, click the pop-up menu next to the media type.
4. Click Save Current Settings as Preset. 5. Type a descriptive name for the preset, and save it for Only this printer or All printers. To adjust or manage colors Adjust the color of print output for the product by changing the settings in the printer driver software. ● Choose a preset color theme for a print job ● Adjust the color options for a print job manually ● Match colors to your computer screen ● Control access to color printing Choose a preset color theme for a print job 1.
Depending on your software application, this link or button might be called Properties , Options, Printer Setup, Printer Properties, Printer, or Set Preferences. ● 4. 5. OS X: From the Copies & Pages pop-up menu, select Color. Then, deselect HP EasyColor. Continue to the Advanced tab or pane. ● Windows: On the Advanced tab, click Ink Settings. ● OS X: Click the disclosure triangle next to Advanced. Use the sliders to make the following adjustments.
Control access to color printing HP’s suite of color access control tools allows you to enable or disable color by individual users or groups and applications. For more information, visit the HP Universal Print Driver website. The HP Embedded Web Server also allows you to disable color faxing, color copying, and color print from memory devices. For more information, see HP Embedded Web Server.
To apply job storage to one or all print jobs You can apply the job storage feature to a single job or to all print jobs. When you do this, the single job or all jobs are stored in the printer memory so that you can print them later from the printer control panel. Apply job storage to one or all print jobs (Windows) 1. Do one of the following. ● For one print job: On the File menu in the software program, click Print.
Apply job storage to one or all print jobs (OS X) 1. Do one of the following. ● For one print job: On the File menu in the software program, click Print. Then, in the pop-up menu below Presets, select Job Storage. ● For all print jobs: From the Copies & Pages pop-up menu, select Job Storage. 2. Make sure your printer is selected. 3. From the Mode pop-up menu, select one of the following options: 4.
NOTE: If some jobs are protected with a PIN or password, touch All jobs without a PIN or password or All jobs with the same PIN or password and follow the onscreen instructions. NOTE: If the job is private or encrypted, enter the PIN or password. 4. If needed, touch the trash icon, and then touch Delete. Print from a USB device This product features printing directly from a USB storage device (Plug and Print), so you can quickly print files without sending them from a computer.
NOTE: Obtain your HP ePrint email address while in the office. For instructions, see To find the HP ePrint email address. 1. On your computer or mobile device, open your email application. 2. Create a new email message, and then attach the file that you want to print. 3. Enter the HP ePrint email address in the “To” field, and then select the option to send the email message. NOTE: Do not enter any additional email addresses in either the "To" or "Cc" fields.
Tips for print success Software settings selected in the print driver apply only to printing. They do not apply to copying or scanning. ● Cartridge tips ● Paper loading tips ● Printer settings tips (Windows) ● Printer settings tips (OS X) Cartridge tips ● If the print quality is unacceptable, see Improve print quality for more information. ● Use Original HP cartridges.
Printer settings tips (Windows) ● ● To change default print settings, do one of the following: ◦ In the HP Printer Assistant, click Print, Scan & Fax , and then click Set Preferences. ◦ On the File menu in the software program, click Print. Open the Printer Properties dialog box. On the Color or Finishing tab of the printer driver, set the following options as needed: ◦ Print in Grayscale: Allows you to print a black-and-white document using only the black cartridge.
7 76 Copy and scan ● Copy ● Scan ● Tips for copy and scan success Chapter 7 Copy and scan ENWW
Copy ● Copy settings ● Load and copy identification cards ● Copy photos ● Load and copy mixed-size originals ● Copy on both sides automatically ● Cancel a copy job Copy settings Adjust lightness or darkness for copies 1. Load your original print-side down on the scanner glass or print-side up in the automatic document feeder. For more information, see Load the scanner or Load the automatic document feeder. 2. On the control panel, touch the Copy application folder. 3.
3. In the display, touch the Document icon. 4. Touch 5. Touch Resize, and select one of the resize menu options. to view the Copy Settings menu. Load and copy identification cards Use this feature to copy both sides of identification cards, or other small-sized documents, onto the same side of one sheet of paper. The product prompts you to copy the first side, and then to rotate the second side on the scanner glass and copy again. The product prints both images on a single page. 1.
7. Follow the prompts on the control panel to copy the first side of the ID card, rotate and orient the card on the scanner glass, and then complete copying and printing the ID card. Copy photos NOTE: 1. Copy photos from the scanner glass, not from the document feeder. Place the photo on the scanner glass, picture-side down at the upper-left corner of the glass, and close the scanner lid. For more information, see Load the scanner. ENWW 2. On the control panel, touch the Copy application folder. 3.
Load and copy mixed-size originals Use the scanner glass to make copies of mixed-size originals. NOTE: You can use the document feeder to copy mixed-size originals only if the pages share a common dimension. For example, you can combine Letter and Legal size pages because they have the same width. Stack the pages so the top edges are even with each other, and so that the pages have the same width but varying lengths. 1.
Scan ● Scan to a USB drive ● Scan to a computer ● Scan to email ● Scan to a network folder ● Scan to SharePoint ● Scan using HP scanning software ● Scan using other software ● Scan using Webscan ● Scan documents as editable text Scan to a USB drive 1. Load your original print-side down on the scanner glass or print-side up in the automatic document feeder. For more information, see Load the scanner or Load the automatic document feeder. 2.
Set up scanning to a computer (Windows) 1. Open the printer software. For more information, see Open the printer software (Windows). 2. Go to the Scan section. 3. Select Manage Scan to Computer. 4. Click Enable. Set up scanning to a computer (OS X) 1. Open HP Utility. For more information, see Open HP Utility. 2. Select Scan to Computer. 3. Select Enable Scan to Computer. To scan to a computer from the control panel 1.
To scan a document or photo to email Scan a document or photo to email from the control panel 1. Load your original print-side down on the scanner glass or print-side up in the automatic document feeder. For more information, see Load the scanner or Load the automatic document feeder. 2. On the control panel, touch the Scan application folder. 3. In the display, touch the Email icon, and select the email account you want. NOTE: If you do not have an account, set up the scan-to-email feature. 4.
To set up scan to a network folder Set up scan to a network folder in the EWS 1. Open the EWS. For more information, see Open the EWS. 2. On the Scan tab, click Scan to Network Folder, and then click Network Folder Setup. 3. In the setup page, click , and follow the onscreen instructions for adding network folder profiles. When finished, click Next . 4. In the authentication page, follow the onscreen instructions to set up credentials for logging into SharePoint. When finished, click Next . 5.
NOTE: ● Click the More link in the top-right corner of the Scan dialog box to review and modify settings for any scan. ● If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview screen. Scan to SharePoint ● To set up scan to SharePoint ● To scan to SharePoint To set up scan to SharePoint 1. Open the EWS. For more information, see Open the EWS. 2. On the Scan tab, click Scan to SharePoint, and then click SharePoint Setup. 3.
a. From the computer desktop, click Start . b. Select Programs or All Programs. c. Select the folder for your HP printer. d. Select HP Scan. 3. Select a scan shortcut. Make changes to the scan settings, if needed. 4. To start the scan, click Scan. To scan using HP scanning software (OS X) 1. Load your original print-side down on the scanner glass or print-side up in the automatic document feeder. For more information, see Load the scanner or Load the automatic document feeder. 2.
● Start the scan from within the WIA-compliant program. See the software program help or documentation for information about the commands and steps to use. ● Windows Vista or XP: In the control panel, open the Hardware and Sound folder, open the Cameras and Scanner folder, and double-click the product icon. This opens the standard Microsoft WIA Wizard, which enables you to scan to a file. ● Windows 7, 8, 8.
Smudges or dust on the scanner glass or document feeder window can prevent the software from converting the document to editable text. ● Make sure the document is loaded correctly. Make sure the original is properly loaded and that the document is not skewed. ● Make sure the text on the document is clear. To successfully convert the document to editable text, the original must be clear and of high quality.
To scan documents as editable text (OS X) 1. Load your original print-side down on the scanner glass or print-side up in the automatic document feeder. For more information, see Load the scanner or Load the automatic document feeder. 2. Double-click the HP Scan icon. This icon is located in the HP folder in the Applications folder at the top level of the hard disk. 3. Click the Scan button and confirm your scanning device and settings. 4. Follow the onscreen instructions to complete the scan. 5.
Tips for copy and scan success Use the following tips to copy and scan successfully. 90 ● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part of the image. ● Load your original, print-side down, in the back-left corner of the glass. ● To make a large copy of a small original, scan the original into the computer, resize the image in the scanning software, and then print a copy of the enlarged image.
8 ENWW Fax ● Set up fax ● Set fax settings ● Send a fax ● Receive a fax ● Use the phone book ● Use reports 91
Set up fax ● Connect fax to a telephone line ● Configure fax settings ● Set up HP Digital Fax ● Fax programs, systems, and software Connect fax to a telephone line ▲ Connect the telephone cable to the fax port (1) on the product and to the telephone jack on the wall. The product is an analog device. HP recommends using the product on a dedicated analog telephone line.
6. To set the default paper size, do the following: ● Touch Tray and Paper Management, and then touch Paper Settings. ● Touch the tray you want to use, and then touch Paper Size and select the size you want as the default. 7. Touch 8. Touch Fax Setup, and then touch Preferences. 9. Touch Auto Answer , and turn it on. until you return to the Setup menu. 10. Touch Fax Header, and do the following: a.
To set up HP Digital Fax Set up HP Digital Fax (Windows) 1. Open the printer software. For more information, see Open the printer software (Windows). 2. Click Print, Scan & Fax and click Digital Fax Setup Wizard. 3. Follow the onscreen instructions. Set up HP Digital Fax (OS X) 1. Open HP Utility. For more information, see Open HP Utility. 2. Select the printer. 3. Click Digital Fax Archive in the Fax Settings section. Set up HP Digital Fax in the EWS 1. Open the EWS.
To turn off HP Digital Fax 1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the dashboard area on the home screen). 2. On the control panel dashboard, touch 3. Touch Fax Setup, and then touch Preferences. 4. Touch HP Digital Fax. 5. Touch Turn Off HP Digital Fax, and then touch Yes. .
Contact the PBX provider for more information and for assistance. ISDN The product is an analog device that is not compatible in all digital phone environments. Digital-to-analog filters or converters may be needed for faxing functionality. If faxing issues occur in an ISDN environment, it might be necessary to contact the ISDN provider for assistance. HP does not guarantee that the product will be compatible with ISDN digital environments or digital-to-analog converters.
Set a dialing prefix A dial prefix is a number or group of numbers that are automatically added to the beginning of every fax number you enter at the control panel or from the software. The maximum number of characters for a dial prefix is 50. The default setting is Off. You might want to turn this setting on and enter a prefix if, for example, you have to dial a number such as 9 to get a telephone line outside of your company telephone system.
To set the redial-on-no-answer option If this option is on, the product redials automatically if the receiving machine does not answer. The factoryset default for the redial-on-no-answer option is Off. 1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the dashboard area on the home screen). 2. On the control panel dashboard, touch 3. Touch Fax Setup, and then touch Preferences. 4. Touch Auto Redial, and then touch No Answer Redial and turn it on.
● Very Fine: This setting is best used for documents that mix text and images. The transmission time is slower than the Fine setting. ● Photo: This setting is best for documents that contain images. The factory-set default resolution setting is Fine. To set the default resolution 1. On the control panel, touch the Fax application folder. 2. In the display, touch the Send Now icon, and follow the onscreen instructions. 3. On the keypad, touch 4. Touch Resolution, and then touch one of the options.
4. Touch Fax Forwarding, and then touch either On (Print and Forward) or On (Forward). 5. Use the keypad to enter the fax-forwarding number, and then touch Done . Block or unblock fax numbers NOTE: Faxing blocking is only supported where the caller ID feature is supported. If you do not want to receive faxes from specific people or businesses, you can block as many as 30 fax numbers by using the control panel.
Type of telephone line Recommended rings-to-answer setting Shared line (receiving both fax and voice calls) with only an attached telephone Five rings or more. Shared line (receiving both fax and voice calls) with an attached answering machine or computer voicemail Two rings more than the answering machine or computer voicemail. To set the number of rings-to-answer 1.
Use autoreduction for incoming faxes The factory-set default for incoming fax autoreduction is On . If you have the Stamping option turned on, you might also want to turn on Autoreduction. This reduces the size of the incoming faxes slightly, and prevents the page-stamp from forcing a fax onto two pages. NOTE: Make sure that the default paper size setting matches the size of the paper in the tray. 1.
Send a fax from the control panel 1. Load your original print-side down on the scanner glass or print-side up in the automatic document feeder. For more information, see Load the scanner or Load the automatic document feeder. 2. On the control panel, touch the Fax application folder. 3. Do one of the following: ● To send the fax now, touch the Send Now icon, and follow the onscreen instructions.
To send a standard fax from the computer (Windows) 1. Open the document on your computer that you want to fax. 2. On the File menu in the software program, click Print. 3. From the Name list, select the printer that has “fax” in the name. 4. To change settings (such as Orientation, Page Order, Pages Per Sheet), click the button or link that opens the Properties dialog box.
To send a fax from the software 1. Open the HP Printer Assistant. For more information, see Open the HP Printer Assistant. 2. On the Print, Scan & Fax tab, click the Fax tab. 3. Click the Send a Fax icon to open the fax software. 4. Load your original print-side down on the scanner glass or print-side up in the automatic document feeder. For more information, see Load the scanner or Load the automatic document feeder. 5. Enter a recipient or add one from the address book. 6.
pages into memory, you can immediately remove the originals from the document feeder tray or scanner glass. NOTE: You can only send a black-and-white fax from memory. To turn on the Scan and Fax method 1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the dashboard area on the home screen). 2. On the control panel dashboard, touch 3. Touch Fax Setup, and then touch Preferences. 4. Touch Scan and Fax Method, and turn it on. .
● Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the printer answers. ● Turn off the Auto Answer setting so that the printer does not automatically answer incoming calls. 4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. When you hear fax tones from a sending fax machine, on the control panel, touch the Fax application folder. 6. Touch Send and Receive, and then touch Receive Now. 7.
Create and edit individual speed-dial entries 1. On the control panel, touch the Fax application folder. 2. In the display, touch the Send Now icon, and follow the onscreen instructions. 3. On the keypad, touch 4. Touch 5. Enter fax number of the contact, and touch Done . 6. Touch Add. , and then touch . , enter the name of the contact, and touch Done . Create and edit group-dial entries 1. Create an individual entry for each fax number that you want in the group.
NOTE: ● If the reports are not legible, you can check the estimated cartridge levels from the control panel or the HP software. For more information, see Check the estimated cartridge levels. ● Cartridge-level alerts and indicators provide estimates for planning purposes only. When you receive a low-cartridge alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until you are prompted to.
3. Touch Reports , and then touch Fax Confirmation. 4. Touch On (Fax Send) to include images of only sent faxes on the report, or touch On (Fax Send and Fax Receive) to include images of both sent and received faxes. 5. Touch Fax confirmation with image. Print fax error reports You can configure the printer so that it automatically prints a report when there is an error during transmission or reception. 1. On the control panel, touch the Fax application folder. 2.
Print the details of the last fax transaction The Last Transaction Log prints the details of the last fax transaction to occur. Details include the fax number, number of pages, and the fax status. 1. On the control panel, touch the Fax application folder. 2. In the display, touch the Fax Setup icon. 3. Touch Reports , and then touch Print Fax Reports. 4. Touch Last Transaction Log. 5. Touch Print to begin printing. Print a Caller ID Report You can print a list of Caller ID fax numbers. 1.
9 Solve problems ● Problem-solving checklist ● Information pages ● Factory-set defaults ● Cleaning routines ● Jams and paper-feed issues ● Cartridge issues ● Printing issues ● Scan issues ● Fax issues ● Connectivity issues ● Wireless network issues ● Product software issues (Windows) ● Product software issues (OS X) 112 Chapter 9 Solve problems ENWW
Problem-solving checklist Follow these steps when trying to solve a problem with the product. ● Check that the product power is on ● Check the control panel for error messages ● Test print functionality ● Test copy functionality ● Test the fax-sending functionality ● Test the fax-receiving functionality ● Try sending a print job from a computer ● Test the plug-and-print USB functionality ● Factors that affect product performance Check that the product power is on 1.
Test copy functionality 1. Place the Printer Status page into the document feeder and make a copy. If paper does not feed smoothly through the document feeder, you might need to clean the document feeder rollers and separation pad. Make sure the paper meets specifications for this product. 2. Place the Printer Status page onto the scanner glass and make a copy. 3. If the print quality on the copied pages is not acceptable, clean the scanner glass and the small glass strip.
● The complexity and size of graphics ● The speed of the computer you are using ● The USB or network connection ● Whether the product is printing in color or in monochrome ● The type of USB drive, if you are using one Information pages Information pages reside within the product memory. These pages help diagnose and solve problems with the product.
Menu Item Description Network Configuration Page Displays status for: ● Network hardware configuration ● Enabled features ● TCP/IP and SNMP information ● Network statistics ● Wireless network configuration (wireless models only) Event Log Prints a log of errors and other events during product use. Fax Reports ● Fax Confirmation: Sets whether the product prints a confirmation report after a successful fax job.
● Clean the document feeder pick rollers and separation pad ● Clean the touch screen Clean the printhead During the printing process, paper, ink, and dust particles can accumulate inside the product. Over time, this buildup can cause print-quality problems such as specks or smearing. This product automatically services itself, running cleaning routines that can correct most of these problems. For problems that the product cannot automatically solve, use the following routine to clean the printhead.
Clean the document feeder pick rollers and separation pad If the product document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document feeder rollers and separation pad. 1. Open the document feeder cover. 2. Use a moist, lint-free cloth to wipe both pick rollers and the separation pad to remove dirt. 3. Close the document feeder cover. Clean the touch screen Clean the touch screen whenever it is necessary to remove fingerprints or dust.
Jams and paper-feed issues Try these steps to solve paper-handling problems. The product does not pick up paper If the product does not pick up paper from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of paper for your job. 3. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Align the guides with the paper-size markings in the bottom of the tray. 4.
5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the product. 7. If you are printing on heavy, embossed, or perforated paper, use Tray 1, the multipurpose tray on the left side of the printer, and then feed sheets manually one at a time.
6 Tray 1 7 Left door Traces of ink might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed. Clear jams from the document feeder ENWW 1. Open the document feeder cover. 2. Lift the document feeder roller assembly, and gently pull the jammed paper out. 3. Close the document feeder cover.
4. Open the scanner lid. If paper is jammed behind the white plastic backing, gently pull it out. Clear jams in Tray 1 (multipurpose tray) ▲ If the jammed sheet is visible and easily accessible in Tray 1, pull it from Tray 1. NOTE: If the sheet tears, make sure that all of the fragments are removed before you resume printing. Clear jams in Tray 2 1. Open Tray 2 by pulling it out and releasing the latch at the rear left of the tray.
2. Remove the jammed sheet by pulling it to the right and then out of the product. 3. Close Tray 2. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. Clear jams in optional Tray 3 1. ENWW Open Tray 3.
2. Remove the jammed sheet by pulling it to the right and then out of the product. 3. If the jam cannot be cleared at the tray, try clearing the jam from the Tray 3 left door. 4. Close Tray 3. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. Clear jams in the left door 1. Open the left door.
2. Gently remove any visible paper from the rollers and delivery area. NOTE: If the sheet tears, make sure that all fragments are removed before you resume printing. Do not use sharp objects to remove fragments. 3. Close the left door. Clear jams in the output bin 1. Look for jammed paper in the output bin area. 2. Remove any visible media. NOTE: If the sheet tears, remove all fragments before you resume printing.
3. Open and then close the left door to clear the message. Clear jams in the duplexer 1. Open the left door. 2. Remove the duplexer by pulling it out with both hands. Set the duplexer aside, upright, on a piece of paper to prevent spills. NOTICE: When pulling out the duplexer, avoid making direct contact with the black cylinder to prevent ink smear on skin or clothes. 3. Lower the platen by pressing down on the green tab. This will cause the product to try to feed the sheet through the print zone.
4. Lift the green tab to place the platen back into its operating position. 5. Reinstall the duplexer. 6. Close the left door. Cartridge issues Refilled or remanufactured cartridges HP cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. If you are using a refilled or remanufactured cartridge and are not satisfied with the print quality, replace the cartridge with a genuine HP cartridge.
Recommended action Depleted cartridges must be replaced to resume printing. Cartridge Low Description The cartridge is nearing the end of its useful life. Recommended action Printing can continue, but consider having a replacement cartridge on hand. You do not need to replace the cartridges until prompted to. Cartridge Very Low Description The cartridge is near the end of its useful life. Recommended action Have a replacement cartridge on hand. You do not need to replace the cartridges until prompted to.
Incompatible [color] Description You have installed a cartridge that is intended for use in a different HP product model. The product will NOT function with this print cartridge installed. Recommended action Install the correct cartridge for this product. Incompatible cartridges Description ● The contacts on the cartridge might not be making a connection to the printer. ● The cartridge is not compatible with your printer.
Printer Failure Description The printer refuses to function. Recommended action Have a replacement cartridge on hand. You do not need to replace the cartridges until prompted to. Problem with Print System Description The cartridge identified in the message is missing, damaged, incompatible, or inserted into the wrong slot in the printer. Recommended action Printing functionality is disabled. Visit the HP Customer Support website.
If you still receive error messages and the printer cannot complete system initialization, visit the HP Customer Support website. Used [color] installed Description A used, but still genuine, HP color cartridge has been installed or moved. Recommended action You have a used, but still genuine, HP cartridge installed. No action required. Printing issues The product does not print If the product does not print at all, try the following solutions. 1.
The product prints slowly If the product prints, but it seems slow, try the following solutions. ● Make sure the computer meets the minimum specifications for this product. For a list of specifications, visit HP Customer Support . ● If the paper type setting is not correct for the type of paper you are using, change the setting to the correct paper type. ● If your computer or the product is connected to a wireless network, low signal quality or interference might be delaying print jobs.
The file that you want to print is not listed in the Memory Device Options menu 1. You might be trying to print a file type that the USB printing feature does not support. The product supports .DOC, .DOCX, .JPEG, .JPG, .PDF, PNG, .PPT, .PPTX, and .TIFF file types. 2. You might have too many files in a single folder on the USB storage accessory. Reduce the number of files in the folder by moving them to subfolders. 3.
NOTE: Based on HP internal testing using a range of plain papers, HP highly recommends using papers with the ColorLok® logo for this product. For details, visit the HP print permanence website. Use the correct paper type setting in the printer driver Check the paper type setting if you are having any of the following problems: ● Ink smears on the printed pages. ● Repeated marks occur on the printed pages. ● Printed pages are curled. ● Printed pages have small unprinted areas.
HP PCL 6 driver HP UPD PS driver HP UPD PCL 6 NOTE: ● Provided as the default driver. This driver is automatically installed when installing the product from 123.hp.com/pagewide (recommended) or from the HP software CD provided with the printer. ● Recommended for all Windows environments. For Windows 7 and later, this driver is XPSbased. For Windows 2003, XP, and Vista, a more basic PCL 6 print driver is provided.
Fax issues Fax troubleshooting checklist Several possible fixes are available. After each recommended action, retry faxing to see if the problem is resolved. For best results during fax problem solving, make sure the line from the product is plugged directly into the wall phone port. Disconnect all other devices that are connected to the product. 1. Verify that the telephone cord is plugged into the correct port on the back of the product. 2. Check the phone line by using the fax test.
6. ● If using ISDN or digital PBX, contact your service provider for information about configuring to an analog fax line. ● If using a VoIP service, change the Fax Speed setting to Slow (9600 bps) or disable Fast (33600 bps) from the control panel. Ask if your service provider supports fax and for the recommended fax modem speed. Some companies might require an adapter. ● If using a DSL service, ensure that a filter is included on the phone line connection to the product.
3. Touch Reports , and then touch Fax Reports. 4. Touch the name of the report that you want to print. Set the fax error report A fax error report is a brief report that indicates the product experienced a fax job error. You can set it to print after the following events: ● Every fax error (the factory-set default) ● Send fax error ● Receive fax error ● Never NOTE: With this option, you will have no indication that a fax failed to be transmitted unless you print a fax activity log.
● Set the Fax Speed option to the Slow (9600 bps) setting or set the fax speed to a lower value. ● Turn off the Error Correction Mode feature to prevent automatic error correction. NOTE: Turning off the Error Correction Mode feature can reduce image quality. ● Print the Fax Activity Log report from the control panel to determine if the error occurs with a specific fax number. If the error persists, visit HP Customer Support or review the support flyer that came in the product box.
Fax receive error. Description An error occurred while trying to receive a fax. Recommended action ● Ask the sender to resend the fax. ● Try faxing back to the sender or another fax machine. ● Check for a dial tone on the phone line by touching the Start Fax button. ● Check that the telephone cord is securely connected by unplugging and replugging the cord. ● Make sure that you are using the telephone cord that came with the product.
Fax storage is full. Canceling the fax receive. Description The amount of available memory for storing faxes is insufficient to store an incoming fax. Recommended action Clear faxes from memory. On the control panel, touch the Fax application folder. In the display, touch the Setup icon. Then touch Tools, and touch Clear Fax Logs/Memory. Fax storage is full. Canceling the fax send. Description During the fax job, the memory filled. All pages of the fax have to be in memory for a fax job to work correctly.
No fax answer. Canceled send. Description Attempts to redial a fax number failed, or the No Answer Redial option was turned off. Recommended action ● Call the recipient to ensure that the fax machine is on and ready. ● Check that you are dialing the correct fax number. ● Check that the redial option is enabled. ● Unplug the telephone cord from both the product and the wall and replug the cord. ● Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call.
Recommended action ● Allow the product to retry receiving the fax. ● Try a different phone cord. ● Plug the product phone cord into a jack for another phone line. If the error persists, visit HP Customer Support or review the support flyer that came in the product box. Solve problems sending faxes ● An error message displays on the control panel ● The control panel displays a Ready message with no attempt to send the fax.
The control panel displays the message "Receiving Page 1" and does not progress beyond that message Delete stored faxes from memory. Faxes can be received, but not sent Send fax and nothing happens. 1. Check for a dial tone on the phone line by using the Start Fax button. 2. Turn the product off and then on. 3. Use the control panel or the HP Fax Setup Wizard to configure the fax time, date, and fax header information. For more information, see Configure fax settings. 4.
Receive a recorded error message from the phone company when trying to send a fax ● Make sure you dial the fax number correctly, and make sure that the phone service is not blocked. For example, some phone services might prevent long distance calling. ● If an outside line requires a prefix, turn on the Dialing Prefix option or include the prefix in the speed dial number. For more information, see Set a dialing prefix.
The product is connected to a DSL phone service ● Check the installation and features. A DSL modem requires a high-pass filter on the phone line connection to the product. Contact your DSL service provider for a filter or buy a filter. ● Verify that the filter is plugged in. ● Replace the existing filter to make sure that it is not defective.
NOTE: This can reduce image quality. ● Use white paper for the original. Do not use colors such as gray, yellow, or pink. ● Increase the fax speed. For more information, see Change the fax speed. ● Divide large fax jobs into smaller sections, and then fax them individually. ● Change the fax settings on the control panel to a lower resolution. For more information, see Set the default resolution. Fax quality is poor Fax is blurry or light. ● Increase fax resolution when sending faxes.
Solve network problems Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page from the control panel and locate the product IP address that is listed on this page.
2. a. Open a command-line prompt on your computer. For Windows, click Start , click Run, and then type cmd. b. Type ping followed by the IP address for your product. c. If the window displays round-trip times, both the network and device are working. If the ping command failed, verify that the network router, hubs, or switches are on, and then verify that the network settings, the product, and the computer are all configured for the same network.
● The product is located away from electronic devices that might interfere with the wireless signal. Many devices can interfere with the wireless signal including motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices. ● The printer driver is installed on the computer. ● You have selected the correct printer port. ● The computer and product connect to the same wireless network.
● 6. a. From the list of printers on your computer, right-click the name of this product, click Printer Properties, and then open the Ports tab. b. Make sure the box is checked next to Virtual printer port for USB. If you installed the printer software from 123.hp.com/pagewide (recommended) or from the HP software CD provided with the printer, you can view or change the product IP address using the following steps: a. Click Start. b. Click All Programs. c. Click HP. d. Click your product. e.
Problem Solution NOTE: Close any applications that are running. To close an application that has an icon in the system tray, rightclick the icon, and select Close or Disable. An error message was displayed during the software installation The product is in Ready mode, but nothing prints ● Try plugging the USB cable into a different USB port on the computer. ● Reinstall the product software. NOTE: Close any applications that are running.
Problem Solution 4. Click your product. 5. Click Update IP Address to open a utility that reports the known (“previous”) IP address for the product and allows you to change the IP address, if necessary. Product software issues (OS X) The printer driver is not listed in the Print & Scan list 1. Make sure that the product .GZ file is in the following hard-drive folder: Library/Printers/PPDs/ Contents/Resources. If necessary, reinstall the software. 2. If the .
Hardware troubleshooting 1. Make sure that the product is turned on. 2. Make sure that the USB cable is connected correctly. 3. Make sure that you are using the appropriate high-speed USB cable. 4. Make sure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the computer. 5. Check to see if more than two nonpowered USB hubs are connected in a row on the chain.
10 Service and support ENWW ● Customer support ● HP limited warranty statement 155
Customer support If you need help from an HP technical support representative to solve a problem, contact HP Customer Support. Register your product www.register.hp.
HP limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY HP PageWide Pro MFP 477dn, 477dw 1 year HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.
UK, Ireland, and Malta The HP Limited Warranty is a commercial guarantee voluntarily provided by HP. The name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country/region is as follows: UK: HP Inc UK Limited, Cain Road, Amen Corner, Bracknell, Berkshire, RG12 1HN Ireland: Hewlett-Packard Ireland Limited, Liffey Park Technology Campus, Barnhall Road, Leixlip, Co.Kildare Malta: Hewlett-Packard Europe B.V.
beschränkte HP Herstellergarantie eingeschränkt bzw. betroffen. Weitere Hinweise finden Sie auf der folgenden Website: Gewährleistungsansprüche für Verbraucher (www.hp.com/go/eu-legal) oder Sie können die Website des Europäischen Verbraucherzentrums (http://ec.europa.eu/consumers/ solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm) besuchen.
Article L211-12 du Code de la Consommation: « L'action résultant du défaut de conformité se prescrit par deux ans à compter de la délivrance du bien ». Garantie des vices cachés Article 1641 du Code Civil : « Le vendeur est tenu de la garantie à raison des défauts cachés de la chose vendue qui la rendent impropre à l'usage auquel on la destine, ou qui diminuent tellement cet usage que l'acheteur ne l'aurait pas acquise, ou n'en aurait donné qu'un moindre prix, s'il les avait connus.
consumidor o puede visitar el sitio web de los Centros europeos de los consumidores (http://ec.europa.eu/ consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Los clientes tienen derecho a elegir si reclaman un servicio acogiéndose a la Garantía limitada de HP o al vendedor de conformidad con la garantía legal de dos años. Denmark Den begrænsede HP-garanti er en garanti, der ydes frivilligt af HP.
Portugal A Garantia Limitada HP é uma garantia comercial fornecida voluntariamente pela HP. O nome e a morada da entidade HP responsável pela prestação da Garantia Limitada HP no seu país são os seguintes: Portugal: HPCP – Computing and Printing Portugal, Unipessoal, Lda., Edificio D.
jótállás alapján vagy a kétéves, jogszabályban foglalt eladói szavatosság, illetve, ha alkalmazandó, a jogszabályban foglalt kötelező eladói jótállás alapján érvényesítik. Czech Republic Omezená záruka HP je obchodní zárukou dobrovolně poskytovanou společností HP. Názvy a adresy společností skupiny HP, které odpovídají za plnění omezené záruky HP ve vaší zemi, jsou následující: Česká republika: HP Inc Czech Republic s. r. o.
Bulgaria Ограничената гаранция на HP представлява търговска гаранция, доброволно предоставяна от HP. Името и адресът на дружеството на HP за вашата страна, отговорно за предоставянето на гаранционната поддръжка в рамките на Ограничената гаранция на HP, са както следва: HP Inc Bulgaria EOOD (Ейч Пи Инк България ЕООД), гр. София 1766, район р-н Младост, бул.
het recht om te kiezen tussen enerzijds de Beperkte Garantie van HP of anderzijds het aanspreken van de verkoper in toepassing van de wettelijke garantie. Finland HP:n rajoitettu takuu on HP:n vapaaehtoisesti antama kaupallinen takuu.
HP ierobežotās garantijas priekšrocības tiek piedāvātas papildus jebkurām likumīgajām tiesībām uz pārdevēja un/vai rażotāju nodrošinātu divu gadu garantiju gadījumā, ja preces neatbilst pirkuma līgumam, tomēr šo tiesību saņemšanu var ietekmēt vairāki faktori. HP ierobežotā garantija nekādā veidā neierobežo un neietekmē patērētāju likumīgās tiesības. Lai iegūtu plašāku informāciju, izmantojiet šo saiti: Patērētāju likumīgā garantija (www.hp.
A ENWW Technical information ● Product specifications ● Environmental product stewardship program ● Regulatory information 167
Product specifications ● Print specifications ● Physical specifications ● Power consumption and electrical specifications ● Acoustic emission specifications ● Environmental specifications Print specifications For a list of supported print resolutions, visit the printer support website at HP Customer Support .
Operating Tilt IMPORTANT: Use caution when moving the product after you install the cartridges. Tilting the product at an angle greater than 3 degrees can result in ink leakage. Electrostatic discharge (ESD) If an electrostatic discharge occurs when using the product to copy, a line can appear on the copied page. The ESD should clear if you copy the page again. NOTE: ENWW Transporting Values are subject to change.
Environmental product stewardship program ● Protecting the environment ● Ozone production ● Power consumption ● European Union Commission Regulation 1275/2008 ● Paper ● HP PageWide printing supplies ● Plastics ● Electronic hardware recycling ● Material restrictions — General battery information — Battery disposal in Taiwan — California Perchlorate Material Notice — EU Battery Directive — Battery notice for Brazil ● Chemical substances ● EPEAT ● Disposal of waste equipment by
Protecting the environment HP is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. Visit www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment to obtain more information about HP and the environment, including environmental profile sheets for these products, Material Data Safety Sheets, and HP return and recycling programs.
Electronic hardware recycling HP encourages customers to recycle used electronic hardware. For more information about recycling programs, visit the HP sustainability website. Material restrictions ● General battery information ● Battery disposal in Taiwan ● California Perchlorate Material Notice ● EU Battery Directive ● Battery notice for Brazil General battery information This HP product does not contain intentionally added mercury.
Battery notice for Brazil Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at http://www.hp.com/go/reach. EPEAT Most HP products are designed to meet EPEAT.
Toxic and hazardous substance table (China) Restriction on hazardous substances statement (Turkey) Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur Restriction on hazardous substances statement (Ukraine) Обладнання відповідає вимогам Технічного регламенту щодо обмеження використання деяких небезпечних речовин в електричному та електронному обладнанні, затвердженого постановою Кабінету Міністрів України від 3 грудня 2008 № 1057 Restriction of hazardous substance statement (India) 174 Appendix A Technical
China energy label for printer, fax, and copier China SEPA Eco Label user information ENWW Environmental product stewardship program 175
Regulatory information ● Regulatory notices ● VCCI statement (Japan) ● Power cord instructions ● Power cord statement (Japan) ● EMC statement (Korea) ● Visual display workplaces statement for Germany ● European Union Regulatory Notice ● Additional statements for telecom (fax) products ● Additional statements for wireless products Regulatory notices Regulatory model identification number For regulatory identification purposes, your product is assigned a Regulatory Model Number.
NOTE: Any changes or modifications made to this device that are not expressly approved by HP may void the user's authority to operate the equipment. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules. For further information, contact: Manager of Corporate Product Regulations, HP Inc., 1501 Page Mill Road, Palo Alto, CA 94304, USA. This device complies with Part 15 of the FCC Rules.
European Union Regulatory Notice ● European Union Regulatory Notice ● Wireless models only ● Models with fax capability only European Union Regulatory Notice Products bearing the CE marking comply with one or more of the following EU Directives as may be applicable: Low Voltage Directive 2006/95/EC, EMC Directive 2004/108/EC, Ecodesign Directive 2009/125/EC, R&TTE Directive 1999/5/EC, RoHS Directive 2011/65/EU.
Additional statements for telecom (fax) products ● New Zealand telecom statements ● Additional FCC statement for telecom products (US) ● Industry Canada CS-03 requirements ● Notice to users of the Canadian telephone network ● Australia wired fax statement ● Notice to users of the German telephone network New Zealand telecom statements The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection
Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. CAUTION: If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.
Notice to users of the Canadian telephone network Australia wired fax statement In Australia the HP device must be connected to the Telecommunications Network through a line cord which meets the requirements of the Technical Standard AS/ACIF S008. Notice to users of the German telephone network This HP fax product is designed to connect only to the analogue public-switched telephone network (PSTN).
Additional statements for wireless products ● Exposure to radio frequency radiation ● Notice to users in Brazil ● Canadian statements ● Japan statement ● Notice to users in Korea ● Taiwan statement ● Mexico statement Exposure to radio frequency radiation Notice to users in Brazil Canadian statements Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada.
Japan statement Notice to users in Korea Taiwan statement Mexico statement Aviso para los usuarios de México La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada. Para saber el modelo de la tarjeta inalámbrica utilizada, revise la etiqueta regulatoria de la impresora.
Index A acoustic specifications 168 Alternative Letterhead Mode input tray 51 answering machines, connecting fax settings 100 anticounterfeit supplies 57 autoreduction settings, fax 102 B batteries included 172 bin, output jams, clearing 125 blocking faxes 100 busy signals, redialing options C canceling copy jobs 80 cartridge levels, check 58 cartridges 59 check cartridge levels 58 non-HP 57 recycling 60, 171 storage 58 checklist fax troubleshooting 136 clean touch screen 118 cleaning glass 117 printhead 1
dialing, tone or pulse 97 error report, printing 138 error reports 110 error-correction 137 forwarding 99 log, clear 110 log, print 110 manual receive 106 monitor dialing 105 pauses, inserting 96 print last transaction details 111 redial settings 97 reports 108 reprinting from memory 107 ring patterns 101 rings-to-answer 100 sending from software 104 solve general problems 146 speed dials 103 stamp-received 102 unable to receive 145 unable to send 143 using DSL, PBX, or ISDN 95 using VoIP 96 V.
OS X HP Utility 38 scanning from TWAIN-compliant software 86 output bin jams, clearing 125 outside lines dial prefixes 97 pauses, inserting 96 P paper default size for tray 44 fax autoreduction settings 102 jams 119 selecting 55, 133 paper path jams, clearing 124 paper pickup problems solving 119 paper type changing 134 pauses, inserting 96 PBX faxing 95 phone book, fax adding entries 103 phone, fax from receive 106 photos copying 79 Plug and Print USB Drive printing 72 power consumption 168 prefixes, dial
specifications electrical and acoustic speed dials programming 103 speed-dial entries creating 108 editing 108 storing cartridges 58 subnet mask 23 supplies counterfeit 57 non-HP 57 recycling 60, 171 support online 156 168 T TCP/IP manually configuring IPv4 parameters 23 technical support online 156 telephone, fax from receive 106 tone-dialing 97 touch screen, clean 118 Tray 1 jams, clearing 122 Tray 2 jams, clearing 122 Tray 3 jams, clearing 123 trays default paper size 44 jams, clearing 122, 123 trouble
