User Guide

Fax issues
Fax troubleshooting checklist
Several possible xes are available. After each recommended action, retry faxing to see if the problem is
resolved.
For best results during fax problem solving, make sure the line from the product is plugged directly into the
wall phone port. Disconnect all other devices that are connected to the product.
1. Verify that the telephone cord is plugged into the correct port on the back of the product.
2. Check the phone line by using the fax test. On the control panel, touch the Fax application folder, and in
the display, touch the Setup icon. Then, touch Tools and touch Run Fax Test. This test veries that the
phone cord is connected to the correct port and that the phone line has a signal. The product prints a
report with the results.
The report contains the following possible results:
●
Pass: The report contains all of the current fax settings for review.
●
Fail: The cord is in the wrong port. The report contains suggestions for how to resolve the issue.
●
Not run: The phone line is not active. The report contains suggestions for how to resolve the issue.
3. Verify that the product rmware is current:
a. Print a conguration page from the control panel Reports menu to obtain the current rmware
date code.
b. Go to the HP website .
Click the Support link.
Click the Software and Driver link.
In the Enter my HP model number eld, type the product model number, and click the Find
my product button.
Click the link for your operating system.
Scroll to the Firmware section of the table.
●
If the listed version matches the version on the conguration page, you have the most
current version.
●
If the versions are dierent, download the rmware upgrade and update the rmware
on the product following the onscreen instructions.
NOTE: The product must be connected to a computer with internet access to upgrade
rmware.
●
Resend the fax.
4. Verify that the fax was set up when the product software was installed.
From the computer, in the HP program folder, run the Fax Setup Utility.
5. Verify that the telephone service supports analog fax.
136 Chapter 9 Solve problems ENWW