User Guide

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Set the Fax Speed option to the Slow (9600 bps) setting or set the fax speed to a lower value.
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Turn o the Error Correction Mode feature to prevent automatic error correction.
NOTE: Turning o the Error Correction Mode feature can reduce image quality.
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Print the Fax Activity Log report from the control panel to determine if the error occurs with a specic
fax number.
If the error persists, visit HP Customer Support or review the support yer that came in the product box.
Document feeder door is open. Canceled fax.
Description
The cover at the top of the document feeder is open, and the product cannot send the fax.
Recommended action
Close the cover, and send the fax again.
Fax is busy. Canceled send.
Description
The fax line to which you were sending a fax was busy. The product has canceled sending the fax.
Recommended action
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Call the recipient to ensure that the fax machine is on and ready.
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Check that you are dialing the correct fax number.
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Check that the Busy Redial option is enabled.
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On the control panel, touch the Fax application folder, and in the display, touch the Setup icon. Then,
touch Tools and touch Run Fax Test. This test veries that the phone cord is connected to the correct
port and that the phone line has a signal. The product prints a report with the results.
If the error persists, visit HP Customer Support or review the support yer that came in the product box.
Fax is busy. Redial pending.
Description
The fax line to which you were sending a fax was busy. The product automatically redials the busy number.
Recommended action
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Allow the product to retry sending the fax.
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Call the recipient to ensure that the fax machine is on and ready.
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Check that you are dialing the correct fax number.
●
On the control panel, touch the Fax application folder, and in the display, touch the Setup icon. Then,
touch Tools and touch Run Fax Test. This test veries that the phone cord is connected to the correct
port and that the phone line has a signal. The product prints a report with the results.
If the error persists, visit HP Customer Support or review the support yer that came in the product box.
ENWW Fax issues 139