User Guide

Fax receive error.
Description
An error occurred while trying to receive a fax.
Recommended action
●
Ask the sender to resend the fax.
●
Try faxing back to the sender or another fax machine.
●
Check for a dial tone on the phone line by touching the Start Fax button.
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Check that the telephone cord is securely connected by unplugging and replugging the cord.
●
Make sure that you are using the telephone cord that came with the product.
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On the control panel, touch the Fax application folder, and in the display, touch the Setup icon. Then,
touch Tools and touch Run Fax Test. This test veries that the phone cord is connected to the correct
port and that the phone line has a signal. The product prints a report with the results.
●
Decrease the fax speed. Ask the sender to resend the fax.
●
Turn o error-correction mode. Ask the sender to resend the fax.
NOTE: Turning o error-correction mode can reduce the quality of the fax image.
●
Connect the product to a dierent phone line.
If the error persists, visit HP Customer Support or review the support yer that came in the product box.
Fax Send error.
Description
An error occurred while trying to send a fax.
Recommended action
●
Try resending the fax.
●
Try faxing to another fax number.
●
Check for a dial tone on the phone line by touching the Start Fax button.
●
Check that the telephone cord is securely connected by unplugging and replugging the cord.
●
Make sure that you are using the telephone cord that came with the product.
●
Make sure that the phone line is working by disconnecting the product, plugging in a telephone to the
phone line, and making a voice call.
●
Connect the product to a dierent phone line.
●
Set the fax resolution to Standard instead of the default of Fine.
If the error persists, visit HP Customer Support or review the support yer that came in the product box.
140 Chapter 9 Solve problems ENWW