User Guide

Recommended action
●
Allow the product to retry receiving the fax.
●
Try a dierent phone cord.
●
Plug the product phone cord into a jack for another phone line.
If the error persists, visit HP Customer Support or review the support yer that came in the product box.
Solve problems sending faxes
●
An error message displays on the control panel
●
The control panel displays a Ready message with no attempt to send the fax.
●
The control panel displays the message "Receiving Page 1" and does not progress beyond that message
●
Faxes can be received, but not sent
●
Unable to use fax functions from the control panel
●
Unable to use speed dials
●
Unable to use group dials
●
Receive a recorded error message from the phone company when trying to send a fax
●
Unable to send a fax when a phone is connected to the product
An error message displays on the control panel
For fax error messages, see Fax error messages .
Document feeder paper jam
●
Verify that the paper meets product size requirements. The product does not support pages longer than
381 mm (15 in) for faxing.
●
Copy or print the original to letter, A4, or legal size paper, and then resend the fax.
Scanner error
●
Verify that the paper meets product size requirements. The product does not support pages longer than
381 mm (15 in) for faxing.
●
Copy or print the original onto letter, A4, or legal size paper and then resend the fax.
The control panel displays a Ready message with no attempt to send the fax.
●
Check the fax activity log for errors.
For more information, see Information pages.
●
If an extention phone is connected between the product and the wall, make sure that the phone is hung
up.
●
Connect the product directly into the wall telephone jack and resend the fax.
ENWW Fax issues 143