User Guide

The control panel displays the message "Receiving Page 1" and does not progress beyond that
message
Delete stored faxes from memory.
Faxes can be received, but not sent
Send fax and nothing happens.
1. Check for a dial tone on the phone line by using the Start Fax button.
2. Turn the product o and then on.
3. Use the control panel or the HP Fax Setup Wizard to congure the fax time, date, and fax header
information.
For more information, see Congure fax settings.
4. Verify that any extension phones on the line are hung up.
5. If the phone line also provides DSL service, make sure that the phone line connection to the product
includes a high-pass lter.
Unable to use fax functions from the control panel
●
The product might be password protected. Use the HP Embedded Web Server, HP Toolbox software, or
the control panel to set a password.
●
If you do not know the password for the product, contact your system administrator.
●
Verify with the system administrator that the fax functionality has not been disabled.
Unable to use speed dials
●
Make sure that the fax number is valid.
●
If an outside line requires a prex, turn on the Dialing Prex option or include the prex in the speed dial
number.
For more information, see Set a dialing prex.
Unable to use group dials
●
Make sure that the fax number is valid.
●
If an outside line requires a prex, turn on the Dialing Prex option or include the prex in the speed dial
number.
For more information, see Set a dialing prex.
●
Set up all entries in the group with speed dial entries.
a. Open an unused speed dial entry.
b. Enter the fax number for the speed dial.
c. Touch the OK button to save the speed dial.
144 Chapter 9 Solve problems ENWW