User Guide

Receive a recorded error message from the phone company when trying to send a fax
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Make sure you dial the fax number correctly, and make sure that the phone service is not blocked. For
example, some phone services might prevent long distance calling.
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If an outside line requires a prex, turn on the Dialing Prex option or include the prex in the speed dial
number.
For more information, see Set a dialing prex.
NOTE: To send a fax without a prex, when the Dialing Prex option is turned on, send the fax
manually.
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Send a fax to an international number.
a. If a prex is required, manually dial the telephone number with the prex.
b. Enter the country/region code before dialing the phone number.
c. Wait for pauses as you hear the tones on the phone.
d. Send the fax manually from the control panel.
Unable to send a fax when a phone is connected to the product
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Make sure that the telephone is hung up.
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Make sure that an extension telephone on the same line is not being used for a voice call when faxing.
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Unplug the phone from the line, and then try sending the fax.
Solve problems receiving faxes
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An error message displays on the control panel
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The fax does not respond
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Sender receives a busy signal
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Cannot send or receive a fax on a PBX line
An error message displays on the control panel
See Fax error messages .
The fax does not respond
Voice mail is available on the fax line
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Add a distinctive ring service to your telephone line and change the Distinctive Ring setting on the
product to match the ring pattern supplied by the telephone company. Contact your telephone company
for information.
For more information, see Set a dialing prex.
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Buy a dedicated line for faxing.
ENWW Fax issues 145