User Guide

The product is connected to a DSL phone service
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Check the installation and features. A DSL modem requires a high-pass lter on the phone line
connection to the product. Contact your DSL service provider for a lter or buy a lter.
●
Verify that the lter is plugged in.
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Replace the existing lter to make sure that it is not defective.
The product uses a fax over IP or VoIP phone service
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Set the Fax Speed to the Slow (9600 bps) or Medium (14400 bps) setting, or disable the Fast (33600 bps)
setting.
For more information, see Change the fax speed.
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Contact your service provider to make sure that fax is supported and for a recommended fax speed
settings. Some companies might require an adapter.
Sender receives a busy signal
A handset is connected to the product
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Make sure the phone is hung up.
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Turn on Auto Answer . For more information, see Congure fax settings.
A phone line splitter is being used
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If you are using a phone line splitter, remove the splitter and set up the phone as a downstream phone.
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Make sure the phone is hung up.
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Make sure the phone is not being used for a voice call when faxing.
Cannot send or receive a fax on a PBX line
●
If you are using a PBX phone line, contact your PBX administrator to congure an analog fax line for your
product.
Solve general fax problems
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Faxes are sending slowly
●
Fax quality is poor
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Fax cuts o or prints on two pages
Faxes are sending slowly
The product is experiencing poor phone line quality.
●
Retry sending the fax when the line conditions have improved.
●
Check with the phone service provider that the line supports fax.
●
Turn o the Error Correction Mode setting.
For more information, see Set the default resolution.
146 Chapter 9 Solve problems ENWW