Getting Started
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Check the power LED on the front of the computer to see if it is ashing and listen for a series of beeps
emanating from the computer. The ashing lights and/or beeps are error codes that will help you
diagnose the problem. Refer to the Maintenance and Service Guide (English only) for details.
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If the screen is blank, plug the monitor into a dierent video port on the computer if one is available, or
replace the monitor with a monitor that you know is functioning properly.
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If you are working on a network:
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Use a dierent network cable to connect your computer to the network.
◦
Connect a dierent computer with a dierent cable to the network.
If your problem is not resolved, the network jack on your computer or the network wall jack might be
faulty.
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If you recently added new hardware, remove the hardware.
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If you recently installed new software, uninstall the software.
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Comprehensive online technical support is also available at http://www.hp.com/support.
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If the computer will turn on but will not boot into the operating system, you may run the “pre-boot”
diagnostics utility, HP PC Hardware Diagnostics. Refer to Using HP PC Hardware Diagnostics on page 3
for more information.
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If the computer will boot into the operating system, use one of the following tools. They provide self-
solve diagnostics and online chat features (if Internet access is also available).
◦
If you have HP Support Assistant, access it from the Start screen by clicking the HP Support
Assistant app, clicking My computer, and then clicking Diagnostics.
◦
If you do not have HP Support Assistant installed, access HP Instant Support Professional Edition at
http://www.hp.com/go/ispe.
You may also access the Business Support Center (BSC) at http://www.hp.com/go/bizsupport for the latest
online support information, software and drivers, proactive notication, and access to a worldwide
community of peers and HP experts.
Comprehensive online technical support is also available at http://www.hp.com/support.
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your
service call is handled properly:
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Before calling:
◦
Remove any hardware that was recently added to your system.
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Remove any software that was recently installed.
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Write down the product ID number, computer and monitor serial numbers, and the failure ID
produced by running the diagnostics, if applicable.
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Be in front of your computer when you call.
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Spend time troubleshooting the problem with the service technician.
NOTE: For sales information and warranty upgrades (HP Care Packs), call your local authorized service
provider or dealer.
If you encounter issues 17