User Guide HP Neverstop Laser 1000 series
Copyright and License Trademark Credits © Copyright 2020 HP Development Company, L.P. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. OS X is a trademark of Apple Inc., registered in the U.S. and other countries. The information contained herein is subject to change without notice. AirPrint is a trademark of Apple Inc.
Table of contents 1 Get started ................................................................................................................................................... 1 Printer views .......................................................................................................................................................... 2 Printer front view ................................................................................................................................
Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power ................................................................................................................... 20 Set the Delay Shut Down setting .................................................................................... 21 Update the firmware ............................................................................................................................................
Introduction ....................................................................................................................................... 57 Jam locations ..................................................................................................................................... 57 Frequent or recurring paper jams ..................................................................................................... 58 Clear jams from the input tray ........................................
Operating-environment range ............................................................................................................................ 81 Warning icons ....................................................................................................................................................... 82 Laser Warning ......................................................................................................................................................
Ozone production .............................................................................................................................................. 108 Power consumption ........................................................................................................................................... 108 Paper use ........................................................................................................................................................... 109 Plastics .......
Canadian statements ...................................................................................................................... 124 Products with 5 GHz Operation Industry of Canada ....................................................................... 124 Exposure to Radio Frequency Radiation (Canada) ......................................................................... 124 European Union regulatory notice ......................................................................................
1 ENWW Get started ● Printer views ● Control panel features ● Use the HP Smart app to print, copy, scan, and troubleshoot 1
Printer views ● Printer front view ● Printer back view Printer front view 1 Control panel 2 Output bin 3 Reload port 4 Reload Status light 5 Toner level indicator 6 Input tray 7 Output bin extension 8 Finger recess Printer back view 2 1 Ethernet network port (Ethernet models only) 2 USB port 3 Power connection Chapter 1 Get started ENWW
Control panel features Base models 1 2 3 4 5 6 Paper light When you start a print or copy job, the Paper light blinks if the input tray is out of paper. The light turns on (solid) when there is a paper error. Attention light The Attention light blinks when the printer requires user attention. If the Attention light is on solid, there is a service error.
Wireless models 1 2 3 4 5 6 Paper light The Paper light blinks when the input tray is out of paper, and is on (solid) when there is a paper error. Attention light The Attention light blinks when the printer requires user attention. If the Attention light is on solid, there is a service error.
7 8 Wi-Fi Direct button Power button/Ready light Press this button to turn Wi-Fi Direct on or off. Press this button to complete a Wi-Fi Direct connection if it is blinking. Use this button to turn the printer on or off. The Ready light is on when the printer is ready to print. It blinks when the printer is receiving print data and dims when the printer is in Sleep mode.
Use the HP Smart app to print, copy, scan, and troubleshoot HP Smart helps you to set up, copy, scan, print, share, and manage your HP printer. You can share documents and images through email, text messages, and popular cloud and social media services (such as iCloud, Google Drive, Dropbox, and Facebook). You can also set up new HP printers, as well as monitor and order supplies.
2 Connect your printer ● Connect to a wireless network with a router ● Wireless settings ● Connect to a wired (Ethernet) network The most up-to-date information for connecting your printer, and troubleshooting connection issues is available online from the HP Support sites. For example, the following topics can be found there: ● Learn more about configuring your network and the printer for wireless printing. Click here for more information. ● Learn how to find your network security settings.
Connect to a wireless network with a router NOTE: This section is applicable to wireless printer models only. NOTE: Before proceeding with this section, check that your printer is not connected to your computer with a USB or Ethernet cable. NO Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS) Before you can connect your printer to a wireless network using WPS, make sure you have the following: ● A wireless 802.
2. c. Click Device Setup & Software. d. Click Connect a new device, and then follow the onscreen instructions. After the printer connects successfully, the Wireless button glows blue. Connect wirelessly without a router NOTE: This section is applicable to wireless printer models only. NOTE: Before proceeding with this section, check that your printer is not connected to your computer with a USB or Ethernet cable.
– If the Wi-Fi Direct button is blinking, press it. – If the printer prints out a page with a PIN code, use the PIN to complete the connection to the device. TIP: ● You can also turn on Wi-Fi Direct or change the Wi-Fi Direct connection security setting from the EWS. ● To find the Wi-Fi Direct name and password, press and hold the Resume button on the printer for 3 seconds to print a Configuration Report.
3. From the mobile device, connect to a new network. Use the process you normally use to connect to a new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown. The network name is based on the name of your printer. Enter the Wi-Fi Direct password when prompted. 4. Print your document. To print from a wireless-capable computer 1. Make sure you have turned on Wi-Fi Direct on the printer. 2. Turn on the computer's Wi-Fi connection.
Wireless settings NOTE: This section is applicable to wireless printer models only. NOTE: Before proceeding with this section, check that your printer is not connected to your computer with a USB or Ethernet cable. To turn on or off the wireless capability of the printer Press the Wireless button to turn on or off the printer wireless capabilities. ● If the printer has an active connection to a wireless network, the Wireless button ● If wireless is turned off, the Wireless button is blue.
Connect to a wired (Ethernet) network NOTE: ENWW This section is applicable to Ethernet printer models only. 1. Make sure you have a network router with available Ethernet ports. 2. Make sure your computer is connected to the router. 3. Connect an Ethernet cable to the Ethernet port 4. Connect the other end of the Ethernet cable to an available port on the router. 5. Go to 123.hp.com to download the printer software. 6. Run the software to complete the setup. on the back of the printer.
14 Chapter 2 Connect your printer ENWW
3 ENWW Configure your printer ● Configure the printer using the HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ● Update the firmware ● Change the printer connection type (Windows 7) 15
Configure the printer using the HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) Use the HP Embedded Web Server to manage printing functions from your computer. ● View printer status information ● Determine the remaining life for all supplies and order new ones ● Receive notification of printer and supplies events ● View and change network configuration The HP Embedded Web Server works when the printer is connected to your computer via an IP-based network or USB.
2. a. Press and hold the Resume button b. Release the Resume button for three seconds. . Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.
Table 3-1 HP Embedded Web Server Options (continued) Tab or section Description System tab ● Device Information: Provides basic printer and company information. Provides the ability to configure the printer from your computer. ● Paper Setup: Change the default paper-handling settings for the printer. ● Energy Settings: Change the default times for entering Sleep/Auto Off mode or automatic shut down. ● System Setup: Change the system defaults for the printer.
Configure IP network settings Use the following sections to configure the printer network settings. View or change network settings Use the HP Embedded Web Server to view or change IP configuration settings. 1. Open the HP Embedded Web Server (EWS). 2. Click the Networking tab to obtain network information. Change settings as needed. Rename the printer on a network To rename the printer on a network so that it can be uniquely identified, use the HP Embedded Web Server. 1.
Change energy-conservation settings The printer includes several economy features to conserve energy and supplies. Set the Sleep/Auto Off After Inactivity setting Use the EWS to set the amount of idle time before the printer enters sleep mode. Complete the following procedure to change the Sleep/Auto Off After Inactivity setting: 1. Open the HP Embedded Web Server (EWS). ● Use the HP Smart app to access the EWS, if available. ● Use the HP Printer Assistant for Windows 7 systems.
Set the Delay Shut Down setting Use the EWS to select whether or not the printer delays shutting down after the Power button is pressed. Complete the following procedure to change the Delay Shut Down setting: 1. Open the HP Embedded Web Server (EWS). ● Use the HP Smart app to access the EWS, if available. ● Use the HP Printer Assistant for Windows 7 systems. ● Press and hold the Resume button to print a configuration page, then navigate to the IP address shown on the printer configuration page.
Update the firmware HP offers periodic printer updates. Follow these steps to update the printer firmware for a single printer. Update the firmware using the Firmware Update Utility Use these steps to manually download and install the Firmware Update Utility from HP.com. NOTE: This method is the only firmware update option available for printers connected to the computer via a USB cable. It also works for printers connected to a network.
Change the printer connection type (Windows 7) If you previously set up a USB, Ethernet, or wireless connection and now want to change the connection type, you can do so using the HP Printer Assistant software. NOTE: To set up an Ethernet connection, you must have an Ethernet-capable printer model. To set up a wireless connection, you must have a wireless-capable printer model. NOTE: HP Printer Assistant is part of the HP printer software for Windows 7 operating systems.
24 Chapter 3 Configure your printer ENWW
4 Load media ● Configure the input tray for different paper sizes ● Load paper ● Load and print envelopes ● Load and print labels Configure the input tray for different paper sizes NOTE: This section is applicable only to printer models that support Legal and Oficio paper sizes. Some printer models support Legal and Oficio paper sizes.
Paper-guide orientation ● To load A4/Letter or larger paper, envelopes or labels, the paper-length guide must be in this orientation: ● To load paper smaller than A4/Letter, the paper-length guide must be in this orientation: To turn the paper-length guide 1. Remove the input tray cover, if needed. 2. Remove all paper from the input tray. 3. Slide the paper-length guide to the outside edge of the input tray. NOTE: The guide is shown here in the correct orientation for A4/Letter or larger paper.
4. Tilt up the input tray slightly and pull it off the printer. 5. Slide the paper-length guide off the input tray, turn it around, and then slide it back onto the track in the tray. NOTE: The guide is shown being turned for loading paper smaller than A4/Letter. To load larger paper, turn the guide in the opposite direction. 6. Reinstall the input tray. Load paper The following information describes how to load paper into the input tray.
2. Remove paper from the input tray, if any. 3. Check that the paper-length guide is in the proper orientation for the paper size you are loading. For more information, see Configure the input tray for different paper sizes on page 25. 4. Slide the paper guides outward to make room for the paper. NOTE: For Legal size paper, extend the paper-length guide off the edge of the tray and check that “LGL” shows in the window.
6. Insert the stack of paper into the input tray with the top forward and the side to be printed on facing up. Push the paper all the way in until it contacts the rear stop. 7. Slide the paper guides to the edges of the paper stack until they stop. 8. Reinstall the input tray cover. NOTE: The cover cannot be used when paper larger than A4/Letter is loaded.
Load and print envelopes To load envelopes 30 1. Remove the input tray cover. 2. Slide the paper guides to the edges of the input tray. 3. Remove all paper from the input tray. 4. Check that the paper-length guide is in the proper orientation for loading envelopes. For more information, see Configure the input tray for different paper sizes on page 25. 5. Insert the envelope into the middle of the input tray, with the short, postage end toward the back of the tray.
7. Reinstall the input tray cover. To print envelopes ENWW 1. From the software program, select the Print option. 2. Select the printer from the list of printers. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Preferences, Options, Printer Setup, Printer Properties, or Printer. 4. Click or tap the Paper/Quality tab. 5. In the Media drop-down list, select Envelope. 6.
Load and print labels To load labels 32 1. Remove the input tray cover. 2. Slide the paper guides to the edges of the input tray. 3. Remove all paper from the input tray. 4. Check that the paper-length guide is in the proper orientation for loading labels. For more information, see Configure the input tray for different paper sizes on page 25. 5. Insert the sheet of labels into the middle of the input tray, with the top edge of the sheet toward the back of the tray.
7. Reinstall the input tray cover. To print labels ENWW 1. From the software program, select the Print option. 2. Select the printer from the list of printers. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Preferences, Options, Printer Setup, Printer Properties, or Printer. 4. Click the Paper/Quality tab. 5. In the Media drop-down list, select Labels. 6.
34 Chapter 4 Load media ENWW
5 Print ● Print using a Windows computer ● Print using a Mac computer ● Print with mobile devices NOTE: When the Power light is blinking and all other control panel lights are off, the printer is initializing, cooling down, performing automatic cleaning routines, or shutting down. When the printer is cooling down, print jobs might pause. Print jobs will continue when the engine is ready. This might take several minutes.
Print using a Windows computer The following procedure describes the basic printing process for Windows. 1. For wireless printing, make sure your printer is connected to the same network as your computer or device. If you want to print without connecting to a router, use Wi-Fi Direct. 2. From the software program, select the Print option. 3. Select the printer from the list of printers. 4. Click the button that opens the Properties dialog box.
Manually print on both sides (Windows) 1. From the software program, select the Print option. 2. Select the printer from the list of printers. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Click the Layout tab. 5. Select the appropriate duplex option from the Print on Both Sides Manually drop-down list, and then click the OK button. 6.
Print using a Mac computer Instructions for HP AirPrint-compatible printers and Mac computers with macOS and OS X 10.7 (Lion) and later. You can print from a Mac computer that is running AirPrint as long as the printer is connected to the computer through a Wi-Fi network connection. When you use AirPrint, you do not need to download a driver to your computer. To connect the printer 1.
Print with mobile devices NOTE: This section is applicable to wireless printer models only. You can print documents and photos directly from your mobile devices, including iOS, Android, Windows Mobile, Chromebook and Amazon Kindle. NOTE: You can also use the HP Smart app to print from mobile devices. 1. Make sure your printer is connected to the same network as your mobile device. If you want to print without connecting to a router, use Wi-Fi Direct to print from a mobile device. 2.
40 Chapter 5 Print ENWW
6 ENWW Manage toner, media, and parts ● Check the toner level ● Reload toner ● Replace the imaging drum ● Order supplies, media, and parts 41
Check the toner level When the toner in the printer runs low, you will need one or two HP Toner Reload Kits to add toner. You can purchase original HP Toner Reload Kits from www.hp.com/go/suresupply or your local HP reseller. Check the toner level indicator on the front of the printer to determine when to add toner. NOTE: Always check the Reload Status light next to the reload port to determine whether or not toner can be added.
Reload toner Use the Reload Status light (near the reload port) and the toner level indicator (on the front of the printer) to determine when to add toner. To reload toner 1. Make sure the printer is powered on and the Reload Status light is glowing steady white. Toner cannot be added when the light is off. ENWW 2. Shake the Toner Reload Kit for at least 10 seconds. You should hear the ball inside mixing the toner. 3. Remove the ring and the cap. 4. Uncover the reload port.
5. Insert the Toner Reload Kit into the reload port and rotate it clockwise 180° until it stops. 6. Push the plunger down completely until you hear a click. IMPORTANT: If the white label at the top of the plunger is still visible, the plunge is incomplete. Pull up the plunger and push it down again until the white label disappears. 7. Rotate the Toner Reload Kit counterclockwise 180° to disengage it from the port. Remove the kit from the port and recycle it.
8. ENWW Cover the reload port.
Replace the imaging drum To replace the imaging drum 46 1. Lift the top cover. 2. Remove and recycle the used imaging drum. 3. Remove the orange cover from the new imaging drum, while carefully pulling the two tabs out of the imaging drum as you remove the cover. 4. Shake the new imaging drum.
ENWW 5. Insert the new imaging drum in the printer. 6. Lower the top cover.
Order supplies, media, and parts Table 6-1 Ordering information Order supplies and paper www.hp.com/go/suresupply Order genuine HP parts or accessories https://parts.hp.com Order through service or support providers Contact an HP-authorized service or support provider. General information www.hp.com/support Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter the printer IP address or host name in the address/URL field.
7 ENWW Solve problems ● HP support ● Interpret control-panel light patterns ● Restore the factory-set defaults ● Printer does not pick up paper or misfeeds ● Clear paper jams ● Improve print quality ● Resolving print quality problems ● Solve wireless network problems ● Solve Ethernet connection problems 49
HP support For the latest product updates and support information, visit the product support website at www.support.hp.com. HP online support provides a variety of options for help with your printer: Get software and drivers: Download software, drivers, and firmware you need for the printer. Ask the community: Join the community forums to find solutions, ask questions, and share tips. HP Diagnostic Tools: Use HP online tools to detect your printer and find recommended solutions.
Additional information Go to www.hp.com/support . Select your country/region. Enter the product name, and then select Search Instructions are available for performing various tasks, such as the following: ● Troubleshooting your printer ● Printing from various applications, and from various devices ● Obtaining support You will find documents, videos, and many other resources to help you get the most from your printer.
Interpret control-panel light patterns Table 7-1 Status-light legend Example symbol for "light blinking" Example symbol for "light on" Table 7-2 Control-panel light patterns Light status State of the printer Action Resume light and Cancel light are on. The printer is in manual-feed mode for printing envelopes or labels. Load an envelope or sheet of labels into the input tray, and then press the Resume button press the Cancel button The printer is processing a manual duplex job. to continue.
Table 7-2 Control-panel light patterns (continued) Light status State of the printer Action Attention light is blinking. Paper light and Cancel light are on. Paper is jammed in the imaging drum area. Clear the jam. Toner Warning light (on the toner level indicator) is blinking (amber). The toner level is too low for printing. Add toner using a Toner Reload Kit. Attention light and Imaging Drum light are blinking. The imaging drum has reached the end of its service life and must be replaced.
Table 7-2 Control-panel light patterns (continued) Light status State of the printer Action The previous Toner Reload Kit was not completely emptied into the printer. Remove the current Toner Reload Kit, reinstall the previous Toner Reload Kit, and make sure that the toner is dispensed completely into the printer. There is a problem with the Toner Reload Kit in the reload port. Use a different Toner Reload Kit to add toner.
Restore the factory-set defaults Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will not reset the page count. To restore the printer to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults. 1. Open the HP Embedded Web Server (EWS). For more information, see the Accessing and Using the Embedded Web Server (EWS) section of this User Guide. 2.
Printer does not pick up paper or misfeeds Introduction The following solutions can help solve problems if the printer is not picking up paper from the input tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams. ● The product does not pick up paper ● The product picks up multiple sheets of paper The product does not pick up paper If the product does not pick up paper from the input tray, try these solutions. 1.
Clear paper jams Introduction The following information includes instructions for clearing paper jams from the printer. ● Jam locations ● Frequent or recurring paper jams ● Clear jams from the input tray ● Clear jams from inside the product ● Clear jams from the output areas Jam locations Jams can occur at the following locations in the product. 1 Internal areas 2 Output bin 3 Input tray NOTE: ENWW Jams can occur in more than one location.
Frequent or recurring paper jams Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem. 1. If paper has jammed in the printer, clear the jam and then print a configuration page to test the printer. 2. Check that the input tray is configured for the correct paper size and type. Adjust paper settings if necessary. a. b.
Clear jams from the input tray CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. When removing jammed media, pull the jammed media straight away from the product. Pulling jammed media out of the product at an angle can damage the product. NOTE: 1. Depending on where the jam is located, some of the following steps might not be necessary. Lift the top cover, and then remove the imaging drum.
4. 60 Reinstall the imaging drum, and then lower the top cover.
Clear jams from inside the product CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. When removing jammed media, pull the jammed media straight away from the product. Pulling jammed media out of the product at an angle can damage the product. 1. Lift the top cover, and then remove the imaging drum. CAUTION: ENWW To prevent damage, do not expose the imaging drum to light.
Clear jams from the output areas CAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams. Damage caused by sharp objects will not be covered by the warranty. ▲ 62 Carefully grasp the jammed paper in the output bin area, and slowly pull it out of the product.
Improve print quality ● Introduction ● Reprint the document ● Check the toner level ● Update the printer firmware ● Print from a different software program ● Check the paper type and print quality settings for the print job ● Visually inspect the imaging drum ● Check paper and the printing environment ● Adjust Print Density Introduction Print-quality problems, such as smears, streaks, missing toner, and so on, can often be resolved using the same steps, no matter the specific symptoms.
Check the paper type loaded in the printer 1. Remove the input tray cover. 2. Verify that the input tray is loaded with the correct type of paper. 3. Reinstall the input tray cover. Check the paper type and print quality settings (Windows) 1. From the software program, select the Print option. 2. Select the printer, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Expand the Paper Type option to see the paper types that are available. 5.
4. Select a print quality option. Select lower quality to print faster and save ink, or higher quality to obtain sharper prints. 5. Click the Print button. Visually inspect the imaging drum Follow these steps to inspect the imaging drum. 1. Remove the imaging drum from the printer, and verify that the sealing tape has been removed. 2. Check the memory chip for damage (for example, broken edges or a scratched surface).
● Place the printer on a sturdy, level surface. ● Remove anything that is blocking the vents on the printer. The printer requires good air flow on all sides, including the top. ● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue inside the printer. Adjust Print Density Complete the following steps to adjust the print density. 1. Open the HP Embedded Web Server (EWS). ● Use the HP Smart app to access the EWS, if available.
Resolving print quality problems The following information provides troubleshooting steps for solving specific image defect issues, including the following defects: ● Light print ● Gray background or dark print ● Blank pages ● Black pages ● Dark or light bands ● Dark or light streaks ● Missing toner ● Skewed images ● Curled paper Find the example in this section that matches the print quality issue you are experiencing and follow the provided solution steps.
Table 7-4 Gray background or dark print Description Sample Gray background or dark print: Possible solutions 1. Make sure that the paper in the input tray has not already been run through the printer. 2. Use a different paper type. 3. Reprint the document. 4. From the printer EWS, go to the Adjust Toner Density menu, and then adjust the toner density to a lower level. 5. Make sure that the printer is in within the supported operating temperature and humidity range. 6.
Table 7-7 Banding defects Description Sample Repetitive wide-pitch banding and Impulse bands: Dark or light lines which repeat down the length of the page. They might be sharp or soft in nature. The defect displays only in areas of fill, not in text or sections with no printed content. Possible solutions 1. Reprint the document. 2. If the toner is low, reload toner. 3. Use a different paper type. 4. If the problem persists, go to support.hp.com.
Table 7-9 Fixing/fuser defects Description Fixing/fuser Possible solutions Hot fuser offset (shadow): 1. Reprint the document. Slight shadows, or offsets, of the image repeated down the page. The repeated image might fade with each recurrence. 2. Check the paper type in the input tray and adjust the printer settings to match. If necessary, select a lighter paper type. 3. If the problem persists, go to support.hp.com. Poor fusing: 1. Reprint the document.
Table 7-11 Output defects Description Possible solutions Output curl: 1. Reprint the document. Printed paper has curled edges. The curled edge can be along the short or long side of the paper. Two types of curl are possible: 2. Positive curl: From the printer EWS, select a heavier paper type. The heavier paper type creates a higher temperature for printing. ● ● ENWW Sample Positive curl: The paper curls toward the printed side.
Solve wireless network problems ● Introduction ● Wireless connectivity checklist ● Perform a wireless network diagnostic test ● The printer does not print after the wireless configuration completes ● The printer does not print, and the computer has a third-party firewall installed ● The wireless connection does not work after moving the wireless router or printer ● Cannot connect more devices to the wireless printer (Wi-Fi Direct) ● The wireless printer loses communication when connected to a
● Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not separate the printer and wireless access point. ● Verify that the printer is located away from electronic devices that might interfere with the wireless signal.
4. Make sure that the correct printer driver is installed (Windows). 5. Verify that you can open the printer HP Embedded Web Server from a computer or mobile device on the network. 6. Print a configuration page to verify the printer successfully connected to the wireless network and is assigned an IP address. The printer does not print, and the computer has a third-party firewall installed 1. Update the firewall with the most recent update available from the manufacturer. 2.
The network does not appear in the wireless networks list ● Make sure the wireless router is turned on and has power. ● The network might be hidden. ● Make sure that the printer is within wireless range of the wireless router, and that there are no obstacles blocking the signal. ● The printer operates on the 2.4 GHz wireless band. Any 5 GHz networks will not show up in the list. ● Refresh the wireless networks list. ● Try restarting the printer. The wireless network is not functioning 1.
76 ● Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio signals. ● Keep the wireless devices away from large masonry structures and other building structures. These objects can absorb radio waves and lower signal strength. ● Position the wireless router in a central location in line of sight with the wireless printers on the network.
Solve Ethernet connection problems Check the following: ENWW ● The network is operational and the network hub, switch, or router is turned on. ● The Ethernet cable is properly connected between the printer and the router. The Ethernet cable is plugged into the Ethernet port on the printer and the light near the connector lights up when connected. ● Antivirus programs, including spyware protection programs, are not impacting your network connection to the printer.
78 Chapter 7 Solve problems ENWW
A Printer specifications IMPORTANT: The following specifications are correct at the time of publication, but they are subject to change. For current information, see www.hp.com/support . ● Technical specifications ● Supported operating systems ● Printer dimensions ● Power consumption, electrical specifications, and acoustic emissions ● Operating-environment range ● Warning icons ● Laser Warning Technical specifications See www.support.hp.com for current information.
Table A-1 Supported operating systems and print drivers (continued) Windows 8, 32-bit and 64-bit The HP PCLmS printer-specific print driver is installed for this operating system as part of the software installation. Windows 8 RT support is provided through Microsoft IN OS Version 4, 32- bit driver. Windows 8.1, 32-bit and 64-bit The HP PCLm-S V4 printer-specific print driver is installed for this operating system as part of the software installation. Windows 8.
Printer dimensions Figure A-1 Dimensions for the printer Printer fully open Printer fully closed 1. Height 445 mm (17.5 in) 211 mm (8.3 in) 2. Depth 465 mm (18.3 in) 371.5 mm (14.6 in) 3. Width 380.5 mm (14.9 in) 380.5 mm (14.9 in) Weight (with imaging drum) 6.96 kg (15.34 lbs) (base models) 7.01 kg (15.45 lbs) (wireless models) Power consumption, electrical specifications, and acoustic emissions See www.support.hp.com for current information.
Warning icons Warning icon definitions: The following warning icons may appear on HP products. Apply appropriate caution where applicable.
Laser Warning ENWW Laser Warning 83
84 Appendix A Printer specifications ENWW
B ENWW Service and support ● HP limited warranty statement ● HP's Premium Protection Warranty: Neverstop Toner Reload Kit and HP Laser Imaging Drum limited warranty statement ● HP policy on non-HP supplies ● HP anticounterfeit Web site ● Data stored on the HP Toner Reload Kit and the HP Laser Imaging Drum ● End User License Agreement ● Customer self-repair warranty service ● Customer support 85
HP limited warranty statement HP PRODUCT DURATION OF LIMITED WARRANTY* HP Neverstop Laser 1000a, 1000w, 1000n, 1001nw One-year limited warranty NOTE: *Warranty and support options vary by product, country, and local legal requirements. Go to support.hp.com to learn about HP award-winning service and support options in your region. This HP Limited Warranty applies only to HP-branded products sold or leased a) from HP Inc.
provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
UK, Ireland, and Malta The HP Limited Warranty is a commercial guarantee voluntarily provided by HP. The name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country/region is as follows: UK: HP Inc UK Limited, Cain Road, Amen Corner, Bracknell, Berkshire, RG12 1HN Ireland: Hewlett-Packard Ireland Limited, Liffey Park Technology Campus, Barnhall Road, Leixlip, Co.Kildare Malta: Hewlett-Packard Europe B.V.
Rechte haben, hängt von zahlreichen Faktoren ab. Die Rechte des Kunden sind in keiner Weise durch die beschränkte HP Herstellergarantie eingeschränkt bzw. betroffen. Weitere Hinweise finden Sie auf der folgenden Website: Gewährleistungsansprüche für Verbraucher (www.hp.com/go/eu-legal) oder Sie können die Website des Europäischen Verbraucherzentrums (http://ec.europa.eu/consumers/ solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm) besuchen.
Article L211-12 du Code de la Consommation: « L'action résultant du défaut de conformité se prescrit par deux ans à compter de la délivrance du bien ». Garantie des vices cachés Article 1641 du Code Civil : « Le vendeur est tenu de la garantie à raison des défauts cachés de la chose vendue qui la rendent impropre à l'usage auquel on la destine, ou qui diminuent tellement cet usage que l'acheteur ne l'aurait pas acquise, ou n'en aurait donné qu'un moindre prix, s'il les avait connus.
consumidor o puede visitar el sitio web de los Centros europeos de los consumidores (http://ec.europa.eu/ consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Los clientes tienen derecho a elegir si reclaman un servicio acogiéndose a la Garantía limitada de HP o al vendedor de conformidad con la garantía legal de dos años. Denmark Den begrænsede HP-garanti er en garanti, der ydes frivilligt af HP.
Portugal A Garantia Limitada HP é uma garantia comercial fornecida voluntariamente pela HP. O nome e a morada da entidade HP responsável pela prestação da Garantia Limitada HP no seu país são os seguintes: Portugal: HPCP – Computing and Printing Portugal, Unipessoal, Lda., Edificio D.
vagy a kétéves, jogszabályban foglalt eladói szavatosság, illetve, ha alkalmazandó, a jogszabályban foglalt kötelező eladói jótállás alapján érvényesítik. Czech Republic Omezená záruka HP je obchodní zárukou dobrovolně poskytovanou společností HP. Názvy a adresy společností skupiny HP, které odpovídají za plnění omezené záruky HP ve vaší zemi, jsou následující: Česká republika: HP Inc Czech Republic s. r. o.
Bulgaria Ограничената гаранция на HP представлява търговска гаранция, доброволно предоставяна от HP. Името и адресът на дружеството на HP за вашата страна, отговорно за предоставянето на гаранционната поддръжка в рамките на Ограничената гаранция на HP, са както следва: HP Inc Bulgaria EOOD (Ейч Пи Инк България ЕООД), гр. София 1766, район р-н Младост, бул.
het recht om te kiezen tussen enerzijds de Beperkte Garantie van HP of anderzijds het aanspreken van de verkoper in toepassing van de wettelijke garantie. Finland HP:n rajoitettu takuu on HP:n vapaaehtoisesti antama kaupallinen takuu.
HP ierobežotās garantijas priekšrocības tiek piedāvātas papildus jebkurām likumīgajām tiesībām uz pārdevēja un/vai rażotāju nodrošinātu divu gadu garantiju gadījumā, ja preces neatbilst pirkuma līgumam, tomēr šo tiesību saņemšanu var ietekmēt vairāki faktori. HP ierobežotā garantija nekādā veidā neierobežo un neietekmē patērētāju likumīgās tiesības. Lai iegūtu plašāku informāciju, izmantojiet šo saiti: Patērētāju likumīgā garantija (www.hp.
HP's Premium Protection Warranty: Neverstop Toner Reload Kit and HP Laser Imaging Drum limited warranty statement This HP product is warranted to be free from defects in materials and workmanship.
HP policy on non-HP supplies HP cannot recommend the use of non-HP Toner Reload Kits, non-HP toner, non-HP Laser Imaging Drums, and non-HP imaging system components, either new or remanufactured. NOTE: For HP Neverstop Laser products, warranty does not cover printer or imaging drum failures or complications due to damage, contaminations, or general print related defects from use of non-HP Toner Reload Kits, non-HP Toner, non-HP Laser Imaging Drums, or non-HP Laser Imaging Drum components.
Data stored on the HP Toner Reload Kit and the HP Laser Imaging Drum The HP Toner Reload Kits and HP Laser Imaging Drums used with this product contain memory chips that assist in the operation of the product.
End User License Agreement READ CAREFULLY BEFORE USING THIS SOFTWARE EQUIPMENT: This End-User license Agreement ("EULA") is a legal agreement between (a) you (either an individual or a single entity) and (b) HP Inc. ("HP") that governs your use of any Software Product, installed on or made available by HP for use with your HP product ("HP Product"), that is not otherwise subject to a separate license agreement between you and HP or its suppliers.
purchased. The use of any Microsoft operating system software contained in such recovery solution shall be governed by the Microsoft License Agreement. 2. UPGRADES. To use a Software Product identified as an upgrade, you must first be licensed for the original Software Product identified by HP as eligible for the upgrade. After upgrading, you may no longer use the original Software Product that formed the basis for your upgrade eligibility.
To the extent permitted by applicable law, by accepting these terms and conditions you consent to the collection and use of anonymous and personal data by HP, its subsidiaries, and affiliates as described in this EULA and as further described in HP’s privacy policy: www.hp.com/go/privacy b. 9. Collection/Use by Third Parties. Certain software programs included in your HP Product are provided and separately licensed to you by third party providers (“Third Party Software”).
indirectly, in violation of Export Laws, or (2) used for any purpose prohibited by Export Laws, including, without limitation, nuclear, chemical, or biological weapons proliferation. 13. CAPACITY AND AUTHORITY TO CONTRACT. You represent that you are of the legal age of majority in your state of residence and, if applicable, you are duly authorized by your employer to enter into this contract. 14. APPLICABLE LAW. This EULA is governed by the laws of the country in which the equipment was purchased. 15.
To initiate a support request or warranty claim, please call 13 10 47 (within Australia) or +61 2 8278 1039 (if dialing internationally) or visit www8.hp.com/au/en/contact-hp/phone-assist.html for the most current list of phone support numbers.
Customer self-repair warranty service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory.
Customer support Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready. Country/region phone numbers are on the flyer that was in the box with your product or at www.support.hp.com. Get 24-hour Internet support, and download software utilities and drivers www.support.hp.com Order additional HP service or maintenance agreements www.hp.com/go/carepack Register your product www.register.hp.
C ENWW Environmental product stewardship program ● Protecting the environment ● Ozone production ● Power consumption ● Paper use ● Plastics ● HP Neverstop printing supplies ● Paper ● Material restrictions ● Battery information ● Disposal of waste equipment by users (EU and India) ● Electronic hardware recycling ● Hardware recycling information (Brazil) ● Chemical substances ● Product Power Data per European Union Commission Regulation 1275/2008 ● SEPA Ecolabel User Informatio
Protecting the environment HP is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment.
Paper use This product’s duplex feature (manual or automatic) and N-up printing (multiple pages printed on one page) capability can reduce paper usage and the resulting demands on natural resources. Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product’s life. HP Neverstop printing supplies Original HP Neverstop printing supplies were designed with the environment in mind.
Battery information This product may contain a: ● Poly-carbonmonofluoride lithium (BR type) or ● Manganese dioxide lithium (CR type) battery that may require special handling at end of life. NOTE: (For CR type only) Perchlorate material - special handling may apply. See dtsc.ca.gov/ hazardouswaste/perchlorate. Weight: ~3 g Location: On motherboard User Removable: No For recycling information, you can go to www.hp.
Disposal of waste equipment by users (EU and India) This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to: www.hp.com/recycle.
Hardware recycling information (Brazil) Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora estejam em conformidade com padrões mundiais de restrição a substâncias nocivas, podem conter, ainda que em quantidades mínimas, substâncias impactantes ao meio ambiente. Ao final da vida útil deste produto, o usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o infrator às sanções previstas em lei.
SEPA Ecolabel User Information (China) 中国环境标识认证产品用户说明 噪声大于 63.0 dB(A)的办公设备不宜放置于办公室内，请在独立的隔离区域使用。 如需长时间使用本产品或打印大量文件，请确保在通风良好的房间内使用。 如您需要确认本产品处于零能耗状态，请按下电源关闭按钮，并将插头从电源插座断开。 您可以使用再生纸，以减少资源耗费。 The regulation of the implementation on China energy label for printer, fax, and copier 依据“复印机、打印机和传真机能源效率标识实施规则”，本打印机具有中国能效标签。根据“复印机、 打印机和传真机能效限定值及能效等级” (“GB21521”) 决定并计算得出该标签上所示的能效等级和 TEC (典型能耗) 值。 1. 能效等级 能效等级分为三个等级，等级 1 级能效最高。根据产品类型和打印速度标准决定能效限定值。 2. 能效信息 2.
The Table of Hazardous Substances/Elements and their Content (China) 产品中有害物质或元素的名称及含量 根据中国《电器电子产品有害物质限制使用管理办法》 有害物质 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) (PBDE) 外壳和托盘 ◯ ◯ ◯ ◯ ◯ ◯ 电线 ◯ ◯ ◯ ◯ ◯ ◯ 印刷电路板 X ◯ ◯ ◯ ◯ ◯ 打印系统 X ◯ ◯ ◯ ◯ ◯ 显示器 X ◯ ◯ ◯ ◯ ◯ 喷墨打印机墨盒 ◯ ◯ ◯ ◯ ◯ ◯ 驱动光盘 X ◯ ◯ ◯ ◯ ◯ 扫描仪 X ◯ ◯ ◯ ◯ ◯ 网络配件 X ◯ ◯ ◯ ◯ ◯ 电池板 X ◯ ◯ ◯ ◯ ◯ 自动双面打印系统 ◯ ◯ ◯ ◯ ◯ ◯ 外部电源 X ◯ ◯ ◯ ◯ ◯ 部件名称 本表格依据 SJ/T 11364 的规定编制。 ◯：
EPEAT Many HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps identify greener electronics equipment. For more information on EPEAT go to www.epeat.net. For information on HP's EPEAT registered products go to www.hp.com/hpinfo/globalcitizenship/environment/pdf/ epeat_printers.pdf.
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan) 台灣 限用物質含有情況標示聲明書 Taiwan Declaration of the Presence Condition of the Restricted Substances Marking 限用物質及其化學符號 Restricted substances and their chemical symbols 單元 Unit 列印引擎 鉛 汞 鎘 六價鉻 多溴聯苯 多溴二苯醚 (Pb) (Hg) (Cd) (Cr+6) (PBB) (PBDE) － ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ － ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ － ◯ ◯ ◯ ◯ ◯ － ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ － ◯ ◯ ◯ ◯ ◯ Print engine 外殼和 紙匣 External casing and t
To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your product, and then follow the onscreen instructions.
For more information To obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP products ● HP’s commitment to the environment ● HP’s environmental management system ● HP’s end-of-life product return and recycling program ● Material Safety Data Sheets Visit www.hp.com/go/environment. Also, visit www.hp.com/recycle.
D ENWW Regulatory information ● Regulatory statements ● Wireless statements 119
Regulatory statements European Union Regulatory Notice Products bearing the CE marking comply with one or more of the following EU Directives as may be applicable: Low Voltage Directive 2014/35/EU, EMC Directive 2014/30/EU, Eco Design Directive 2009/125/EC, RED 2014/53/EU, RoHS Directive 2011/65/EU. Compliance with these directives is assessed using applicable European Harmonized Standards. The full Declaration of Conformity can be found at the following website: www.hp.
Power cord instructions Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product label. The product uses either 110-127 Vac or 220-240 Vac and 50/60 Hz. Connect the power cord between the product and a grounded AC outlet. CAUTION: To prevent damage to the product, use only the power cord that is provided with the product. Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S.
Laser statement for Finland Luokan 1 laserlaite HP Neverstop Laser 1000a, 1000w, 1000n, 1001nw, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (2014) mukaisesti.
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kirgizstan, Russia) Производитель и дата производства HP Inc. Адрес: 1501 Page Mill Road, Palo Alto, California 94304, U.S. Дата производства зашифрована в 10-значном серийном номере, расположенном на наклейке со служебной информацией изделия. 4-я, 5-я и 6-я цифры обозначают год и неделю производства. 4-я цифра обозначает год, например, «3» обозначает, что изделие произведено в «2013» году.
Wireless statements The statements in this section apply to wireless-capable printer models only. FCC compliance statement—United States Exposure to radio frequency radiation CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized.
To avoid the possibility of exceeding the Industry Canada radio frequency exposure limits, human proximity to the antennas should not be less than 20 cm (8 inches).
126 Appendix D Regulatory information ENWW
Index A acoustic specifications 81 ANATEL statement 124 anticounterfeit supplies 98 B bin, output jams, clearing 62 bins, output locating 2 browser requirements 16 buttons, control panel 3 C Canadian notices ICES-003 compliance 120 checklist wireless connectivity 72 clearing jams locations 57 control panel buttons 3 features 3 LED light patterns 52 locating 2 counterfeit supplies 98 covers, locating 2 customer support online 106 warranty 50 D defaults, restoring 55 dimensions, printer 81 double-sided print
European Union 125 FCC 120, 124 Mexico 125 Nordic 122 Russia 125 United States of America 124 Vietnam 125 O on/off button, locating 2 online support 106 operating systems (OS) supported 79 operating systems, supported 79 ordering supplies and accessories 48 OS (operating system) supported 79 output bin locating 2 P pages per sheet selecting (Windows) 37 paper loading 25, 27 selecting 65 paper jams.
