Hardware Reference Guide
© Copyright 2018, 2019 HP Development Company, L.P. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
About This Guide This guide provides basic information for upgrading the HP ProDesk Business PC. WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death. CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury. IMPORTANT: Indicates information considered important but not hazard-related (for example, messages related to property damage).
iv About This Guide
Table of contents 1 Product features ........................................................................................................................................... 1 Standard configuration features ........................................................................................................................... 1 Front panel components .......................................................................................................................................
Appendix B Electrostatic discharge .................................................................................................................. 41 Preventing electrostatic damage ........................................................................................................................ 41 Grounding methods .............................................................................................................................................
1 Product features Standard configuration features Features may vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility.
Front panel components Drive configuration may vary by model. Some models have a bezel blank covering the optical drive bay. Table 1-1 Front panel components Component Component 1 5.
Rear panel components Refer to the following images and tables for the rear components on vPro and non-vPro systems.
Non-vPro systems Table 1-3 Rear panel components Component Component 1 Audio-in jack 6 Audio-out jack for powered audio devices 2 Dual-Mode DisplayPort monitor connectors (2) 7 RJ-45 (network) jack 3 Optional port 8 Serial port (select products only) 4 USB ports with Wake from S4/S5 (4) 9 Power cord connector 5 USB SuperSpeed ports (2) NOTE: If using a USB keyboard, HP recommends connecting the keyboard to one of the USB ports with the Wake from S4/S5 feature.
Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available for use when contacting support for assistance.
2 Hardware upgrades Serviceability features The computer includes features that make it easy to upgrade and service. A Torx T15 or flat-bladed screwdriver is needed for some of the installation procedures described in this chapter. Warnings and cautions Before performing upgrades be sure to carefully read all of the applicable instructions, cautions, and warnings in this guide.
IMPORTANT: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. You must disconnect the power cord to avoid damage to the internal components of the computer. Removing the computer access panel To access internal components, you must remove the access panel: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 6). 2.
Replacing the computer access panel Place the panel on the computer (1), and then slide it forward (2) until it clicks into place.
Removing the front bezel 1. Prepare the computer for disassembly (see Preparation for disassembly on page 6). 2. Remove the computer access panel. See Removing the computer access panel on page 7. 3. Lift up the three tabs on the side of the bezel (1), and then rotate the bezel off the chassis (2). Removing a slim optical drive bezel blank On some models, there is a bezel blank covering the slim optical drive bay. Remove the bezel blank before installing an optical drive. To remove the bezel blank: 1.
2. To remove the bezel blank, press to the side (1), swing out from the main bezel (2), and then remove the blank (3) from the bezel. Replacing the front bezel Insert the three hooks on the bottom edge of the bezel into the rectangular holes on the chassis (1), and then rotate the top side of the bezel (2) onto the chassis and snap it into place.
System board connectors Refer to the following illustration and table to identify the system board connectors for your model. Table 2-1 System board connectors No.
Upgrading system memory The computer comes with double data rate 4 synchronous dynamic random access memory (DDR4-SDRAM) dual inline memory modules (DIMMs). The memory sockets on the system board are populated with at least one preinstalled memory module. To achieve the maximum memory support, you can populate the system board with up to 64 GB of memory configured in a high-performing dual-channel mode.
DIMM and one 1 GB DIMM, and Channel B should be populated with the other two 1 GB DIMMs. With this configuration, 4 GB will run as dual-channel and 1 GB will run as single-channel. ● In any mode, the maximum operational speed is determined by the slowest DIMM in the system. IMPORTANT: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules.
3. Open both latches (1) of the memory module socket, and insert the memory module into the socket (2). Press the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure that the latches are in the closed position (3). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets.
Removing or installing an expansion card The computer has three PCI Express ×1 expansion sockets and one PCI Express ×16 expansion socket. NOTE: You can install a PCI Express ×1, ×8, or ×16 expansion card in the PCI Express ×16 socket. For dual graphics card configurations, the first (primary) card must be installed in the PCI Express ×16 socket. To remove, replace, or add an expansion card: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 6). 2.
b. 16 If you are removing a PCI Express ×1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Lift the card (1) straight up then away from the inside of the chassis (2) to remove it. Be sure not to scrape the card against other components.
c. If you are removing a PCI Express ×16 card, pull the retention arm (1) on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Lift the card (2) straight up and then away from the inside of the chassis (3) to remove it. Be sure not to scrape the card against other components. 6. Store the removed card in anti-static packaging. 7.
8. To install a new expansion card, hold the card just above the expansion socket on the system board and then move the card toward the rear of the chassis (1) so that the bottom of the bracket on the card slides into the small slot on the chassis. Press the card straight down into the expansion socket on the system board (2). NOTE: When installing an expansion card, press firmly on the card so that the whole connector seats properly in the expansion card socket. 9.
11. Replace the computer access panel. 12. Reconnect the power cord and any external devices, and then turn on the computer. 13. Lock any security devices that were disengaged when the computer access panel was removed. 14. Reconfigure the computer, if necessary. Drive positions Table 2-2 Drive positions Component 1 5.25-inch half-height hard drive bay 2 3.5-inch primary hard drive bay 3 9.5 mm slim optical drive bay 4 5.25-inch optical drive bay 5 3.
20 ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. ● Connect secondary hard drives and optical drives to one of the light blue SATA connectors on the system board (labeled SATA1 and SATA2). ● To remove the drives, lift the rear (1) of the drive cage to unlock it. Slide the drive cage (2) back to release it. Lift the drive cage to remove it (3).
IMPORTANT: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode. Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. For more information about preventing electrostatic damage, refer to Electrostatic discharge on page 41.
4. 22 Press the release lever on the back of the drive (1), and then slide the drive through the front bezel (2).
Installing a 9.5 mm slim optical drive 1. Prepare the computer for disassembly (see Preparation for disassembly on page 6). 2. Remove the computer access panel. See Removing the computer access panel on page 7. 3. If you are installing a slim optical drive in a bay covered by a bezel blank, remove the front bezel and then remove the bezel blank. See Removing a slim optical drive bezel blank on page 9 for more information. 4. Follow the instructions for removing the optical drive if one was installed.
6. Slide the optical drive through the front bezel (1) all the way into the bay so that the green latch locks onto the chassis frame (2). 7. Connect the power cable (1) and data cable (2) to the rear of the optical drive. 8. If installing a new drive, connect the opposite end of the data cable to one of the light blue SATA connectors (labeled SATA1 or SATA2) on the system board. 9. Replace the front bezel if it was removed. 10. Replace the computer access panel.
11. Reconnect the power cord and any external devices, and then turn on the computer. 12. Lock any security devices that were disengaged when the access panel was removed. Removing a hard drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. 1. Prepare the computer for disassembly (see Preparation for disassembly on page 6). 2. Remove the computer access panel.
4. Pull the latch (1) next to the drive outward, rotate the drive (2) up, and slide the drive out of the cage (3). Installing a hard drive 1. Prepare the computer for disassembly (see Preparation for disassembly on page 6). 2. Remove the computer access panel. See Removing the computer access panel on page 7. 3. You can install a 3.5-inch hard drive or a 2.5-inch hard drive with a 3.5-inch adapter bracket similar to the example shown below. ● 26 Slide the 2.
● Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws through the sides of the bracket into the drive.
28 4. Install four mounting screws into the sides of the 3.5-inch drive or the 2.5-inch drive adapter bracket (two on each side). 5. Slide the end of the drive into the cage (1), then lower the drive (2) fully.
6. Connect the power cable (1) and data cable (2) to the rear of the hard drive. 7. If installing a new drive, connect the opposite end of the data cable to the appropriate system board connector. NOTE: You must connect the primary hard drive data cable to the dark blue connector labeled SATA0 to avoid any hard drive performance problems. If you are adding a second hard drive, connect the data cable to one of the light blue SATA connector labeled SATA1 and SATA2. 8. Replace the computer access panel.
Installing a security lock The security locks displayed below and on the following pages can be used to secure the computer.
HP Business PC Security Lock V2 1. Attach the security cable fastener to a desktop using the appropriate screws for your environment (screws not provided) (1), and then snap the cover onto the base of the cable fastener (2). 2. Loop the security cable around a stationary object.
32 3. Slide the security cable through the security cable fastener. 4. Pull the two scissor hands of the monitor lock apart and insert the lock into the security slot on the rear of the monitor (1), close the scissor hands together to secure the lock (2) in place, and then slide the cable guide (3) through the center of the monitor lock.
5. Slide the security cable through the security guide installed on the monitor. 6. Attach the accessory cable fastener to a desktop using the appropriate screw for your environment (screw not provided) (1), and then place the accessory cables into the base of the fastener (2).
34 7. Slide the security cable through the holes in the accessory cable fastener. 8. Screw the lock to the chassis using the screw provided.
9. Insert the plug end of the security cable into the lock (1), and then press the button (2) in to engage the lock. Use the key provided to disengage the lock. 10. When you have completed all steps, all of the devices at your workstation will be secured.
Front bezel security The front bezel can be secured in place by installing a screw through the front of the chassis into the front bezel. 36 1. Prepare the computer for disassembly (see Preparation for disassembly on page 6). 2. Remove the computer access panel. See Removing the computer access panel on page 7. 3. Install a 6-32 screw through the front of the chassis and into the screw hole located below the center bezel release tab. 4. Replace the computer access panel. 5.
A Battery replacement The battery installed on the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed on the computer. The computer has a 3-volt lithium coin cell battery installed. WARNING! The computer contains an internal lithium manganese dioxide battery. There is a risk of fire and burns if the battery is not handled properly. To reduce the risk of personal injury: Do not attempt to recharge the battery.
b. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Type 2 a. 38 To release the battery from its holder, squeeze the metal clamp (1) that extends above one edge of the battery. When the battery (2) pops up, lift it out.
b. To insert the new battery, slide one edge of the replacement battery under the lip of the holder (1) with the positive side up. Press the other edge down until the clamp snaps over the other edge of the battery (2). Type 3 a. Pull back on the clip (1) that is holding the battery in place, and remove the battery (2). b. Insert the new battery and position the clip back into place. NOTE: After the battery has been replaced, use the following steps to complete this procedure. 5.
40 7. Reset the date and time, your passwords, and any special system setups using Computer Setup. 8. Lock any security devices that were disengaged when the computer access panel was removed.
B Electrostatic discharge A discharge of static electricity from a finger or other conductor may damage system boards or other staticsensitive devices. This type of damage may reduce the life expectancy of the device. Preventing electrostatic damage To prevent electrostatic damage, observe the following precautions: ● Avoid hand contact by transporting and storing products in static-safe containers. ● Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.
C Computer operating guidelines, routine care and shipping preparation Computer operating guidelines and routine care Follow these guidelines to properly set up and care for the computer and monitor: 42 ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow.
Optical drive precautions Be sure to observe the following guidelines while operating or cleaning the optical drive. Operation ● Do not move the drive during operation. This may cause it to malfunction during reading. ● Avoid exposing the drive to sudden changes in temperature, as condensation may form inside the unit. If the temperature suddenly changes while the drive is on, wait at least one hour before you turn off the power. If you operate the unit immediately, it may malfunction while reading.
D Accessibility Accessibility HP is working to weave diversity, inclusion and work/life into the fabric of our company, so it is reflected in everything we do. Here are some examples of how we are putting differences to work to create an inclusive environment focused on connecting people to the power of technology throughout the world. Finding the technology tools you need Technology can unleash your human potential.
HP is a founding member, and we joined to participate with other organizations to advance the field of accessibility. This commitment supports our company’s accessibility goal of designing, producing, and marketing products and services that can be effectively used by people with disabilities. IAAP will make our profession strong by globally connecting individuals, students, and organizations to learn from one another. If you are interested in learning more, go to http://www.accessibilityassociation.
● Assistive Technologies sorted by impairment type ● Assistive Technologies sorted by product type ● Assistive Technology vendors with product descriptions ● Assistive Technology Industry Association (ATIA) Standards and legislation Standards Section 508 of the Federal Acquisition Regulation (FAR) standards was created by the US Access Board to address access to information and communication technology (ICT) for people with physical, sensory, or cognitive disabilities.
● United Kingdom ● Australia ● Worldwide United States Section 508 of the Rehabilitation Act specifies that agencies must identify which standards apply to the procurement of ICT, perform market research to determine the availability of accessible products and services, and document the results of their market research. The following resources provide assistance in meeting Section 508 requirements: ● www.section508.gov ● Buy Accessible The U.S.
Europe EU Mandate 376 ETSI Technical Report ETSI DTR 102 612: "Human Factors (HF); European accessibility requirements for public procurement of products and services in the ICT domain (European Commission Mandate M 376, Phase 1)" has been released.
Useful accessibility resources and links The following organizations may be good resources for information about disabilities and age-related limitations. NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP assumes no responsibility for information or contacts you may encounter on the Internet. Listing on this page does not imply endorsement by HP.
Contacting support NOTE: ● Customers who are deaf or hard of hearing that have questions about technical support or accessibility of HP products: – ● 50 Support is in English only. Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time. Customers with other disabilities or age-related limitations who have questions about technical support or accessibility of HP products, choose one of the following options: – Call (888) 259-5707 Monday through Friday, 6 a.
Index A access panel removal 7 replacement 8 accessibility 44 accessibility needs assessment assistive technology (AT) finding 45 purpose 44 AT (assistive technology) finding 45 purpose 44 B battery replacement 45 37 C computer operating guidelines 42 customer support, accessibility 50 D disassembly 6 drives cable connections installation 19 locations 19 19 E electrostatic discharge, preventing damage 41 expansion card installation 15 removal 15 F front bezel blank removal 9 removal 9 replacement 10 se
