User Guide

Understanding display messages | 148
Toner-related messages
Message Meaning Suggested solutions
Install toner
cartridge
A toner cartridge is not
installed.
Install a toner cartridge.
Error: #C2-1711
Cartridge Prob.
A toner cartridge is not
installed.
Install a toner cartridge.
Error: #C2-1712
Cartridge Prob.
A toner cartridge cannot be
controlled.
Reboot the power. If the problem
persists, please call for service.
Incompatible
Toner cartridge
The toner cartridge you have
installed is not for your machine.
Install a HP-genuine toner cartridge,
designed for your machine.
Cartridge Problem The toner cartridge is not
suitable for your machine.
Install the corresponding toner
cartridge with a HP-genuine cartridge.
Low Toner
Small amount of toner is left in
the indicated cartridge. The
estimated cartridge life
a
of
toner is close.
Prepare a new cartridge for a
replacement. You may temporarily
increase the printing quality by
redistributing the toner (see
"Redistributing toner" on page 128).
Very Low Toner The indicated toner cartridge
has almost reached its
estimated cartridge life
a
.
• You can choose Stop or Continue as
shown on the control panel. If you
select Stop, the printer stops printing
and you cannot print any more
without changing the cartridge. If you
select Continue, the printer keeps
printing but the printing quality
cannot be guaranteed.
• Replace the toner cartridge for the
best print quality when this message
appears. Using a cartridge beyond
this stage can result in printing
quality issues (see "Replacing the
toner cartridge" on page 129).
HP does not recommend using a
non-genuine HP toner cartridge
such as refilled or
remanufactured. HP cannot
guarantee a non-genuine HP
toner cartridge's quality. Service
or repair required as a result of
using non-genuine HP toner
cartridges will not be covered
under the machine warranty.
The indicated toner cartridge
has reached its estimated
cartridge life
a
. The machine
might stop printing.
Replace the toner cartridge (see
"Replacing the toner cartridge" on page
129).