User Guide

Solving other problems | 153
Solving other problems
Printing problems
Condition Possible cause Suggested solutions
The machine does not
print.
The machine is not
receiving power.
Connect the machine to the electricity
supply first. If the machine has a
(Power) button on the control, press it.
The machine is not
selected as the default
machine.
Select your machine as your default
machine in Windows.
Check the machine for the following:
• The cover is not closed. Close the cover.
• Paper is jammed. Clear the paper jam (see "Clearing paper jams" on
page 142).
• No paper is loaded. Load paper (see "Loading paper in the tray" on
page 38).
• The toner cartridge is not installed. Install the toner cartridge (see
"Replacing the toner cartridge" on page 129).
• Make sure the protect cover and sheets are removed from the toner
cartridge (see "Replacing the toner cartridge" on page 129).
If a system error occurs, contact your service representative.
The connection cable
between the computer
and the machine is not
connected properly.
Disconnect the machine cable and
reconnect it (see "Rear view" on page 21).
The connection cable
between the computer
and the machine is
defective.
If possible, attach the cable to another
computer that is working properly and
print a job. You can also try using a
different machine cable.
The port setting is
incorrect.
Check the Windows printer settings to
make sure that the print job is sent to the
correct port. If the computer has more
than one port, make sure that the
machine is attached to the correct one.