User Guide

Solving other problems | 154
The machine does not
print.
The machine may be
configured incorrectly.
Check the Printing Preferences to ensure
that all of the print settings are correct.
The printer driver may be
incorrectly installed.
Uninstall and reinstall the machine’s
driver.
The machine is
malfunctioning.
Check the display message on the control
panel to see if the machine is indicating a
system error. Contact a service
representative.
The document size is so
big that the hard disk
space of the computer is
insufficient to access the
print job.
Get more hard disk space and print the
document again.
The output tray is full.
Once the paper is removed from the
output tray, the machine resumes
printing.
The machine selects
print materials from
the wrong paper
source.
The paper option that
was selected in the
Printing Preferences
may be incorrect.
For many software applications, the
paper source selection is found under the
Paper tab within the Printing
Preferences (see "Opening printing
preferences" on page 67). Select the
correct paper source. See the printer
driver help screen (see "Using help" on
page 69).
A print job is
extremely slow.
The job may be very
complex.
Reduce the complexity of the page or try
adjusting the print quality settings.
Half the page is
blank.
The page orientation
setting may be incorrect.
Change the page orientation in your
application (see "Opening printing
preferences" on page 67). See the printer
driver help screen (see "Using help" on
page 69).
The paper size and the
paper size settings do not
match.
Ensure that the paper size in the printer
driver settings matches the paper in the
tray.
Or, ensure that the paper size in the
printer driver settings matches the paper
selection in the software application
settings you use (see "Opening printing
preferences" on page 67).
Condition Possible cause Suggested solutions