User Guide

Solving other problems | 160
Solid color or
black pages
• The toner cartridge may not be installed properly. Remove the toner
cartridge and reinsert it.
• The toner cartridge may be defective. Remove the toner cartridge and
install a new one (see "Replacing the toner cartridge" on page 129).
• The machine may require repairing. Contact a service representative.
Loose toner • Clean the inside of the machine (see "Cleaning the machine" on page
133).
• Check the paper type and quality.
• Remove the toner cartridge and install a new one (see "Replacing the
toner cartridge" on page 129).
If the problem persists, the machine may require repair. Contact a service
representative.
Character voids
Character voids are white areas within parts of characters that should be
solid black:
• You may be printing on the wrong surface of the paper. Remove the
paper and turn it around.
• The paper may not meet paper specifications.
Horizontal
stripes
If horizontally aligned black streaks or smears appear:
• The toner cartridge may be installed improperly. Remove the toner
cartridge and reinsert it.
• The toner cartridge may be defective. Remove the toner cartridge and
install a new one (see "Replacing the toner cartridge" on page 129).
If the problem persists, the machine may require repairing. Contact a
service representative.
Curl
If the printed paper is curled or paper does not feed into the machine:
• Turn the stack of paper over in the tray. Also try rotating the paper 180°
in the tray.
• Change the printer’s paper option and try again. Go to Printing
Preferences, click the Paper tab, and set type to Light 60-69 g (see
"Opening printing preferences" on page 67).
Condition Suggested solutions