User Guide

Solving other problems | 163
No dial tone.
• Check that the phone line is properly connected (see "Rear view" on
page 21).
• Check that the phone socket on the wall is working by plugging in
another phone.
The numbers stored in
memory do not dial
correctly.
Make sure that the numbers are stored in memory correctly. To check
that, print an address book list.
The original does not
feed into the machine.
• Make sure that the paper is not wrinkled and you are inserting it in
correctly. Check that the original is the right size, not too thick or
thin.
• Make sure that the document feeder is firmly closed.
• The document feeder rubber pad may need to be replaced. Contact
a service representative (see "Available maintenance parts" on
page 125).
Faxes are not received
automatically.
• The receiving mode should be set to fax (see "Changing the receive
modes" on page 97).
• Make sure that there is paper in the tray (see "Print media
specifications" on page 170).
• Check to see if the display shows any error message. If it does, clear
the problem.
The machine does not
send.
• Make sure that the original is loaded in the document feeder or on
the scanner glass.
• Check the fax machine you are sending to, to see if it can receive
your fax.
The incoming fax has
blank spaces or is of
poor-quality.
• The fax machine sending you the fax may be faulty.
• A noisy phone line can cause line errors.
• Check your machine by making a copy.
• A toner cartridge has almost reached its estimated cartridge life.
Replace the toner cartridge (see "Replacing the toner cartridge" on
page 129).
Some of the words on
an incoming fax are
stretched.
The fax machine sending the fax had a temporary document jam.
There are lines on the
originals you sent.
Check your scanner for marks and clean it (see "Cleaning the
scanner" on page 136).
The machine dials a
number, but the
connection with the
other fax machine
fails.
The other fax machine may be turned off, out of paper, or cannot
answer incoming calls. Speak with the other machine operator and
ask them to solve the problem on their side.
Condition Suggested solutions