User Guide

Solving other problems | 164
Operating system problems
Common Windows problems
Refer to the Microsoft Windows User’s Guide that came with your computer for further
information on Windows error messages.
Faxes do not store in
memory.
There may not be enough memory space to store the fax. If the
display indicating the memory status shows, delete any faxes you no
longer need from the memory, and then try to store the fax again.
Call for service.
Blank areas appear at
the bottom of each
page or on other
pages, with a small
strip of text at the top.
You may have chosen the wrong paper settings in the user option
setting. Check the paper size and type again.
Condition Suggested solutions
“File in Use” message
appears during
installation.
Exit all software applications. Remove all software from the startup
group, then restart Windows. Reinstall the printer driver.
“General Protection
Fault”, “Exception
OE”, “Spool 32”, or
“Illegal Operation”
messages appear.
Close all other applications, reboot Windows and try printing again.
“Fail To Print”, “A
printer timeout error
occurred” message
appear.
These messages may appear during printing. Just keep waiting until
the machine finishes printing. If the message appears in ready mode
or after printing has completed, check the connection and/or whether
an error has occurred.
Machine information
is not displayed when
you click the device in
the Devices and
Printers.
Check the Printer properties. Click the Ports tab.
(Control Panel > Devices and Printers > Right-click on your printer icon
and select Printer properties)
If the port is set to File or LPT, uncheck them and select TCP/IP, USB,
or WSD.
Condition Suggested solutions