User’s Guide HP Vectra VL 5/xxx
Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
User’s Guide
Who this Manual is For This manual is for anyone who wants to: • • • • • Set up the PC for the first time Configure the PC Add accessories to the PC Troubleshoot problems on the PC Find out where to get more information and support. Important Safety Information If you have any doubt that you can lift the PC or display safely, do not try to move it without help. For your safety, always connect the equipment to a grounded wall outlet.
Important Ergonomic Information It is strongly recommended that you read the ergonomic information before using your PC. For Windows 95 users, open the Start menu in the task bar and select Help. Then double-click on the help topic “Working in Comfort”. For Windows for Workgroups (Windows 3.11) users, open the Program Manager, open the program group “HPUtils”, and double-click on the “HP User Tools” icon. Then click on “Working in Comfort” in the page tagged “Information”.
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Contents 1 Setting Up and Using Your PC Unpacking Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Connecting the Mouse, Keyboard, Display and Printer . . . . . . . . . . . 3 Connections for Models with Integrated Video Display. . . . . . . . . . . . . . . Connections for Models with MGA Millennium Video Board. . . . . . . . . . . 3 4 Connecting to a Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Connecting Audio Accessories .
Removing and Replacing the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Removing the Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Replacing the Cover after Installing Accessories . . . . . . . . . . . . . . . . . . 19 19 Moving and Replacing the Power Supply . . . . . . . . . . . . . . . . . . . . . 20 Installing Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Installing Main Memory. . . . . . . . .
Solving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 HP Summary Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 If Your PC Does Not Start Properly. . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Display is Blank and There Are No Error Messages . . . . . . . . . . . . . . . . If You Cannot Start Your PC from a Modem . . . . . . . . . . . . . . . . . . . . . . . If a POST Error Message is Displayed . . . . . . .
System Board Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power Consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . IRQs, DMAs, and I/O Addresses Used by Your PC . . . . . . . . . . . . . . . . . Integrated Video Graphic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 64 65 66 HP Setup Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
HP Network Phone-in Support Service (NPS). . . . . . . . . . . . . . . . . . 79 Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Hewlett-Packard Marketing Headquarters. . . . . . . . . . . . . . . . . . . . . 81 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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1 Setting Up and Using Your PC
1 Setting Up and Using Your PC Unpacking Your PC Unpacking Your PC WARNING If you have any doubt that you can lift the PC or display safely, do not try to move it without help. Typical Display Typical Computer Mouse Keyboard 1 When you receive your PC, unpack all the components. 2 Place the PC on a sturdy desk near to easily accessible power outlets, with enough space for the keyboard, mouse, and any other accessories. 3 Position the PC so that its rear connectors are easily accessible.
1 Setting Up and Using Your PC Connecting the Mouse, Keyboard, Display and Printer Connecting the Mouse, Keyboard, Display and Printer Connect the mouse, keyboard, and display to the back of the computer. The connectors are shaped to go in one way only. Tighten the display cable attachment screws. Connect the printer cable to the back of the computer and tighten the attachment screws.
1 Setting Up and Using Your PC Connecting the Mouse, Keyboard, Display and Printer Connections for Models with MGA Millennium Video Board If your PC has a MGA Millennium video board, use the following connectors. MGA Millenium video display connector Mouse Keyboard (USB—see note below) Parallel Connector NOTE Serial Connectors The Universal Serial Bus (USB) connectors are between the serial connectors and can be used for USB accessories.
1 Setting Up and Using Your PC Connecting to a Network Connecting to a Network If your PC comes with a network connector, let your Network Administrator know you are connecting your PC to the network. Connect the network cable to the RJ-45 UTP (Unshielded Twisted Pair) LAN connector. To enable your network connection, refer to the Integrated Network Interface Submenu in the Configuration Menu of the HP Setup program. (You can find additional information in the online Network Administrator’s Guide.
1 Setting Up and Using Your PC Connecting Audio Accessories Connecting Audio Accessories If your PC has multimedia capabilities, it will have a Headphones jack and a Microphone jack on the rear panel. An audio Line In jack, an audio Line Out jack, and a MIDI interface connector (“SPK OUT”) are also located on the rear panel. NOTE The internal speaker and the Line Out jack on the rear of your PC are deactivated when you use the Headphones jack.
1 Setting Up and Using Your PC Connecting the Power Cables Connecting the Power Cables WARNING For your safety, always connect the equipment to a grounded wall outlet. Always use a power cable with a properly grounded plug such as the one provided with this equipment or in compliance with your national regulations. This PC is disconnected from the power by removing the power cable from the power outlet. This means the PC must be located close to a power outlet that is easily accessible.
1 Setting Up and Using Your PC Your PC’s Hardware Control Panel Your PC’s Hardware Control Panel Your PC’s hardware control panel is on the front of your PC. Power on Status Light Hard Disk Activity Light Power On/Off Volume Control (Optional—see note below) Power On/Off Button Speaker Out for Headset (Optional—see note below) Press this button to turn the power on or off to your PC. Hard Disk Activity Light This light glows/flickers when your hard disk drive is being accessed.
1 Setting Up and Using Your PC Starting and Stopping Your PC Starting and Stopping Your PC NOTE If you are starting your PC for the first time, refer to "Starting the PC for the First Time", on page 10. To stop your PC, refer to "Stopping Your PC", on page 12. Starting Your PC 1 Before you start your PC, first switch on the display. 2 Start your PC in one of these ways: • • press the power button on the front panel press the space bar.
1 Setting Up and Using Your PC Starting and Stopping Your PC Starting the PC for the First Time If your PC has preinstalled software, it is initialized the first time you start the PC. The software initialization process takes approximately three minutes. This process sets up the software in your language and sets up your software to use the hardware installed in your computer (you can change the settings after the software has been initialized).
1 Setting Up and Using Your PC Starting and Stopping Your PC 2 The software initialization routine starts. It displays the software license agreement, gives you an opportunity to read Working in Comfort (ergonomic advice for computer users), and then asks questions about the PC. For example: • The name of the person who will use the PC and your company name. (If necessary, the name of the user can be modified later.) • The current date and time. • The type of printer (for example, HP LaserJet 4M).
1 Setting Up and Using Your PC Starting and Stopping Your PC Creating Master Diskettes It is very important that you create master diskettes for your preloaded software as soon as possible. HP recommends that you use new diskettes. If you need to restore the preloaded software on your PC, you can use these diskettes to do so. For details on how to create these diskettes, refer to the documentation for your operating system.
1 Setting Up and Using Your PC Setting Passwords Setting Passwords You can set two passwords, the administrator password and the user password, to provide two levels of protection for your PC. You set both passwords in the Security menu group of the Setup program. Setting an Administrator Password Set the Administrator Password to protect the PC’s configuration in Setup. An Administrator Password can provide a power-on password prompt to prevent your PC being started or used in your absence.
1 Setting Up and Using Your PC Setting Passwords Setting a User Password A user password can only be set if an Administrator Password has already been set. Set a User Password to: • provide a power-on password prompt to prevent your PC being started or used in your absence • start the PC when the keyboard (and mouse) are locked—you must type the password and press to unlock the keyboard (refer to "Power-On Password", in the HP Setup program—refer to "HP Setup Program", on page 66).
1 Setting Up and Using Your PC Using Power Management Using Power Management Power management enables you to reduce the PC’s power consumption when you are not using the PC. To configure power management, refer to "Power Menu Items" in the HP Setup program (refer to "HP Setup Program", on page 66). Refer to your operating system documentation for detailed information about the capabilities of your operating system to implement power management.
1 Setting Up and Using Your PC Additional Information and Help 16 English
2 How to Install Accessories In Your PC This chapter explains how to install accessories, such as extra memory, accessory boards, and additional disk drives, in your PC.
2 How to Install Accessories In Your PC Accessories You Can Install Accessories You Can Install Video Memory Up to Four Accessory Boards (Some slots may come with pre-installed boards.) Front-Access Device Shelf 5.25-inch 1.2-MB flexible disk drive Tape Drive Processor Main Memory Modules (32-bit EDO): Cache Memory 8 MB kit (2 x 4 MB modules) 16 MB kit (2 x 8MB modules) 32 MB kit (2 x 16 MB modules) 64 MB kit (2 x 32 MB modules) (Pairs of identical modules must be installed.
2 How to Install Accessories In Your PC Removing and Replacing the Cover Removing and Replacing the Cover WARNING For your safety, never remove the PC’s cover without first removing the power cord from the power outlet, and any connection to a telecommunications network. Always replace the cover on the PC before switching it on again. Removing the Cover 1 Switch off the display and the PC. 2 Disconnect the power cords from the power outlets, the PC, and the display.
2 How to Install Accessories In Your PC Moving and Replacing the Power Supply Moving and Replacing the Power Supply You must move the power supply to access the sockets for the main memory, video memory, processor, battery, or accessory board slots. 1 Disconnect the computer’s power supply cord and any connection to a telecommunications network. Remove the computer’s cover. 2 Lift the front of the power supply to disengage the hinge on the rear.
2 How to Install Accessories In Your PC Installing Memory Installing Memory CAUTION Static electricity can damage electronic components. Turn all equipment OFF. Don’t let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the PC while you are removing the accessory from the bag. Handle the accessory as little as possible and with care. Installing Main Memory Your PC is supplied with main memory.
2 How to Install Accessories In Your PC Installing Memory To install a main memory module: 1 Disconnect the computer’s power supply cord and any connection to a telecommunications network. 2 Remove the computer’s cover and the power supply (refer to page 20). 3 Align the memory module with the slot, with the notch on the right hand side. For each memory module, slide it into the slot at 45°. Pivot the memory module to a perpendicular position and click into place.
2 How to Install Accessories In Your PC Installing Memory Installing an Optional Cache Memory Module Your PC comes with a 256 KB level 2 cache memory module. You can upgrade this to 512 KB. CAUTION Static electricity can damage electronic components. Turn all equipment OFF. Don’t let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the power supply while you are removing the accessory from the bag.
2 How to Install Accessories In Your PC Installing Memory Installing a Video Memory Upgrade (Integrated Video Models) If you have an integrated video display, your PC is supplied with 1 MB of video memory on the system board. You can install a pair of video memory modules to increase your available video memory to 2 MB. CAUTION Static electricity can damage electronic components. Turn all equipment OFF. Don’t let your clothes touch the accessory.
2 How to Install Accessories In Your PC Installing Memory 4 Align the video memory module directly over the socket taking care to align the dot on the module with the corner notch on the socket as illustrated in the diagram. Press the memory module completely into the connector Video memory modules must be installed in pairs. 5 Install any other accessories before replacing the cover and power supply. Reconnect all cables and power cords. After Installing a Video Memory Upgrade 1 Switch on the PC.
2 How to Install Accessories In Your PC Installing Memory Upgrading the MGA Millennium Board Memory If your PC has the MGA Millennium video board instead of integrated video memory, you can increase its memory from 2 MB to 4 MB to get more colors and better video resolution. 1 Switch off the display and computer, and disconnect the power supply cables and any telecommunications cables. Remove the computer’s cover. 2 Unscrew and remove the screw securing the MGA Millennium board. Put the screw to one side.
2 How to Install Accessories In Your PC Installing Memory 5 Install any other accessories before replacing the cover and reconnecting the cables. 6 After switching on the PC, change the video resolution and the number of colors displayed. Alternatively, use utilities supplied with the operating system. See your operating system documentation and online help for more information. Two configuration switches are on the Matrox video adapter board.
2 How to Install Accessories In Your PC Installing Mass Storage Devices Installing Mass Storage Devices You can install additional mass storage devices, if you need extra mass storage space for your application software. NOTE You can install a non-IDE hard disk drive or CD-ROM device, but it will need an accessory board and driver software (usually supplied with the device). Contact the product vendor for further information. Connecting IDE Devices There are three data cables inside your PC.
2 How to Install Accessories In Your PC Installing Mass Storage Devices Up to three IDE devices can be connected to the system board using these data cables.(Refer to the storage device’s manual to check whether you need to set jumpers, or if there are any special installation procedures.) Examples of multiple IDE drive combinations Configuration Jumper Settings Connections to data cables 1 Hard disk drive 1. Bootable hard disk drive: First connector, Primary IDE Cable 2 Hard disk drives 1.
2 How to Install Accessories In Your PC Installing Mass Storage Devices Installing an IDE Hard Disk Drive in the Rear Shelf The PC has an integrated Enhanced IDE controller which supports two Fast IDE hard disk drives. Refer to the drive’s manuals to see if you must set jumpers or if there is a special installation procedure to follow 1 Disconnect the computer’s power supply cord and any connection to a telecommunications network. 2 Remove the computer’s cover.
2 How to Install Accessories In Your PC Installing Mass Storage Devices 5 Connect the power cable and the data cable to the rear of the drive. The connectors are shaped to go in one way only. Data cable Power cable 6 Install any other accessories before replacing the cover. Reconnect all cables and power cords. 7 Verify the new configuration by checking the HP Summary Screen. Refer to the page 66.
2 How to Install Accessories In Your PC Installing Mass Storage Devices 4 Remove the two bezels from the bottom shelf. The bezels snap in and out, and can be removed without any tools. 5 Support the power supply with your hand (to prevent it falling out) and carefully turn the PC onto its side. 6 Slide the hard disk into the bottom shelf, supporting the disk with your hand. 7 Align the drive with the holes in the bottom of the PC.
2 How to Install Accessories In Your PC Installing Mass Storage Devices 8 Support the power supply with your hand and very carefully return the PC to the upright position. 9 Connect the data and power cables to the rear of the drive. The connectors are shaped to fit one way only. If you are not sure which connector to use, refer to "Connecting IDE Devices", on page 28. Data cable Power cable 10 Replace the CD-ROM in the middle shelf.
2 How to Install Accessories In Your PC Installing Mass Storage Devices 4 Remove the two bezels from the bottom shelf. The bezels snap in and out, and can be removed without any tools. 5 Slide the drive completely into the bottom shelf and secure it with the screws provided with the device. Replace the side bezel. 6 Connect the data and power cables to the rear of the drive and to the PC (refer to the cables and instructions that come with the tape drive). 7 Replace the CD-ROM in the middle shelf.
2 How to Install Accessories In Your PC Installing Accessory Boards Installing Accessory Boards CAUTION Static electricity can damage electronic components. Turn all equipment off. Don’t let your clothes touch the accessory. To equalize the static electricity, rest the accessory bag on top of the computer while you are removing the accessory from the bag. Handle the accessory as little as possible and with care.
2 How to Install Accessories In Your PC Installing Accessory Boards Installing the Board 1 Disconnect the computer’s power supply cord and any connection to a telecommunications network. 2 Remove the computer’s cover and power supply. 3 Find a free slot. Some boards may have preferred locations and special installation instructions detailed in their manuals. NOTE Your PC may have a small terminator board installed in a PCI slot. You must remove this board before installing any PCI accessory boards.
2 How to Install Accessories In Your PC Installing Accessory Boards Installing an Accessory Board (refer to facing page) Step 4: Unscrew and remove the slot cover. Step 5: Slide board into the slot. Step 7: Secure the board. Step 8: Installing a VESA-standard video adapter board.
2 How to Install Accessories In Your PC Installing a BNC Coax Adapter Installing a BNC Coax Adapter If your PC is supplied with an pre-installed network board with a UTP (Unshielded Twisted Pair) connector, you can install a BNC Coax connector onto this board. Order HP part number D3979A. Network Board BNC Coax Connector Installed Here Follow this procedure to install a coax adapter connector: 1 Disconnect the PC’s power supply cord and any connection to a telecommunications network.
2 How to Install Accessories In Your PC Installing a BNC Coax Adapter To Install a BNC Coax Adapter Step 3: Remove the metal plug. Step 4: Remove the nut. Step 5: Attach the coax adapter board to the network board. Step 6: Screw the nut back onto the coax connector.
2 How to Install Accessories In Your PC Installing an OverDrive Processor Installing an OverDrive Processor You can install an Intel OverDriveTM processor in your PC. Contact your authorized reseller for more details about the availability of the Intel OverDrive processor for your PC. 1 Disconnect the computer power cords from the power outlets, and disconnect the PC from any telecommunications network.
2 How to Install Accessories In Your PC Installing an OverDrive Processor 5 To install the new processor: a Locate the corner markers: • on the processor—a dot or notch (“broken” corner) • on the processor socket—a dot. b Position the processor over the socket, with it’s corner marker facing the corner marker on the socket. c Place the processor into the socket. d Lower the lever to lock the processor into place.
2 How to Install Accessories In Your PC Installing the Security Bracket Installing the Security Bracket The security bracket supplied with the computer can be used to fasten the computer to your desk. 1 Remove the computer’s cover (refer to page 19). 2 Remove the security bracket from the storage position. Remove the bracket from the storage position Insert the bracket in the computer 3 Insert the security bracket, from inside the computer, into the slot shown in the diagram above.
3 Troubleshooting Your PC This chapter can help you solve problems that you may encounter when using your PC.
3 Troubleshooting Your PC Solving Problems Solving Problems This chapter can help you solve most problems you might have with your PC. If you are unable to solve your problem after following the advice in this chapter, refer to "Hewlett Packard Support and Information Services", on page 67. HP Summary Screen The HP Summary Screen provides information about your PC’s current configuration.
3 Troubleshooting Your PC If Your PC Does Not Start Properly If Your PC Does Not Start Properly Use this section if your PC does not start properly when you turn it on, and you experience one of the following symptoms: • Your PC’s display is blank and there are no error messages. • You cannot start your PC from a modem. • A POST error message is displayed.
3 Troubleshooting Your PC If Your PC Does Not Start Properly Check Internal Items If the PC still does not start properly, follow this procedure to check the internal items: 1 Turn off the display, the computer, and all external devices. 2 Unplug all power cords and cables, noting their positions. Disconnect the PC from any telecommunications network. 3 Remove the cover. 4 Check the following items: Action Reference Check all internal cables. Ensure they are correctly attached and firmly in place.
3 Troubleshooting Your PC If Your PC Does Not Start Properly If You Cannot Start Your PC from a Modem If you are running Windows 95 and you have chosen the option to start your PC from a modem, and this option does not work, then you need to change the IRQ setting in the HP Setup program. In the Setup program, go to the Security group, and the “Start-up Center” submenu. Change the IRQ setting for the setup item “Start from Modem”. (Refer to "HP Setup Program", on page 66.
3 Troubleshooting Your PC If Your PC Does Not Start Properly Clearing the PC’s Configuration Memory If the PC then starts, but POST still persists in reporting an error, clear the current configuration memory values and reinstall the built-in default values: 1 Turn off the PC, disconnect the power and cables, and remove the cover. Disconnect the PC from any telecommunications network. a Set the system board switch 6 (CMOS STATUS) to CLOSED to clear the configuration.
3 Troubleshooting Your PC If You Cannot Turn Off Your PC If You Cannot Turn Off Your PC Use this section if you cannot turn off your PC, the power indication light is red, and you hear a “buzzing” sound. Check if your PC is locked, whereby “power-off” is not allowed. You will need to enter a password to unlock the PC (refer to "Power-On Password", in the HP Setup program —refer to "HP Setup Program", on page 66—and to "Setting Passwords", on page 13).
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Nothing is Displayed on the Screen If nothing is displayed on the screen, but the PC starts and the keyboard, disk drives, and other peripheral devices seem to operate properly: • • • • • • • • • Make sure that the display is plugged in and switched ON. Check that you have entered a password if you have set the keyboard and mouse to “locked”. You can change this setting in the Setup program.
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Your Keyboard Does Not Work • • Ensure that the keyboard is correctly connected. If you turn on your PC, the operating system boots, the keyboard is correctly connected, but your keyboard is still not available, the power-on password may be set to “keyboard locked”. You will need to enter a password to unlock the keyboard (and mouse). You can change this setting in the Setup program.
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If Your Printer Does Not Work • • • • • • • • Make sure the printer’s power switch is ON. Verify that the power cord is plugged into the power outlet and the printer. Verify that you have the correct cable for the printer. Make sure that it is securely connected to the correct connector (port) on the PC and printer. Check that the printer is online. Examine the paper feed mechanism for a paper jam.
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If the Flexible Disk Drive Does Not Work • • • • • • • Ensure you are using a formatted diskette and it is inserted correctly. Check you are using a diskette that is the right density. Check that your flexible disk drive is correctly configured in the Setup Configuration menu. Check the option on the Setup Configuration menu which enables or disables the on-board flexible disk controller.
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If the Hard Disk Does Not Work Check that the disk power and data cables are correctly connected (refer to "Connecting IDE Devices", on page 28). • Check that the hard disk drive has been “enabled” (refer to "Hardware Protection Submenu (Security group) in the HP Setup program—see "HP Setup Program", on page 66).
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If the CD-ROM Drive Has a Problem WARNING Be sure to disconnect the power cord and any telecommunication cables from your computer before you remove the cover to check the cable connections or jumper settings. To avoid electric shock and harm to your eyes by laser light, do not open the CD-ROM drive enclosure. The CD-ROM drive should be serviced by service personnel only. Refer to the label on the CD-ROM for power requirements and wavelength.
3 Troubleshooting Your PC If Your PC Has a Hardware Problem If an Accessory Board Does Not Work Carry out the following checks: Ensure the board has been firmly installed in the accessory board slot. • Check that the accessory board has been correctly configured with the ISA Configuration Utility if necessary. • Ensure the board is not using memory, I/O addresses, an IRQ, or DMA also used by the PC. Refer to "IRQs, DMAs, and I/O Addresses Used by Your PC", on page 65.
3 Troubleshooting Your PC If Your PC Has a Software Problem If Your PC Has a Software Problem If You Have Forgotten Your Password ❒ If you forget the User Password, but not the Administrator password, carry out the following procedure: 1 Switch off the PC. 2 Restart the PC. If the keyboard is locked, enter the administrator password. 3 Wait for F2=Setup to be displayed. 4 Press to start Setup. 5 Enter the Administrator Password to access the Security/User Password menu.
3 Troubleshooting Your PC If You Have a Network Problem If Your Application Software Does Not Work If the PC reports the system is OK and the indicator light over the power switch is illuminated, but some software won’t run: • • Refer to the operating system and application software manuals. If Windows does not run properly, refer to the Windows manual for guidance.
3 Troubleshooting Your PC If Your PC Has an Audio Problem If Your PC Has an Audio Problem No Sound When Running Any Applications First, check that the output volume is not set to zero. Use the volume control on the front panel. Make sure the headphones are not connected directly to the CD-ROM drive (see the connection information in chapter 1).
3 Troubleshooting Your PC If Your PC Has an Audio Problem Humming Noise If the power grounding of your audio components is inadequate, a humming noise may be generated. This may happen if your PC is connected to a hifi system. Plug all devices into adjacent power outlets (outlets within 5 cm / 2 inches of each other), or use line filters. Occasional Crackles When Playing Back Sounds These crackles are usually the result of your PC being unable to transfer audio samples within the required time.
3 Troubleshooting Your PC Changing the Battery Changing the Battery WARNING There is a danger of explosion if the battery is incorrectly installed. For your safety, never attempt to recharge, disassemble, or burn the old battery. Replace the battery only with the same or equivalent type recommended by the manufacturer. The battery in this PC is a lithium battery which does not contain heavy metals, nevertheless, in order to protect the environment, do not dispose of batteries in household waste.
3 Troubleshooting Your PC Changing the Battery External Battery You can also install an external battery in the PC (HP part number 14200513), which you can order from your authorized reseller. Install the external battery as follows: 1 After removing the computer’s cover, connect the external battery cable to the battery connector on the system board. 2 Mount the external battery as shown below, using the self-adhesive strip supplied.
3 Troubleshooting Your PC Technical Information Technical Information System Board Switches System Board Switches Switch 1 - 4, 7 5 6 9 8, 10 Switch function: Processor speed, see next table Password: Open = enabled (default) Closed = disabled / clear User and Administrator passwords Prevents changes to the PC’s configuration (in CMOS) in the Setup program: Open = normal (default—you can change the configuration in the Setup program)) Closed = clear CMOS (to reload Setup defaults and prohibit changes
3 Troubleshooting Your PC Technical Information Power Consumption All measurements are in watts (rms). Consumption by Model Number Off Windows 95 (without disk transfer) Windows 95 (with disk transfer) Suspend NOTE D4555A <3 24 D4559A <3 27 D4560A <3 30 D4561A <3 27 D4562A <3 27 D4563A <3 31 34 37 40 37 37 42 21 24 27 24 24 28 When the PC is turned off with the power button on the front panel, the power consumption falls below 5 Watts, but is not zero.
3 Troubleshooting Your PC Technical Information IRQs, DMAs, and I/O Addresses Used by Your PC IRQs used by PC IRQ0 IRQ1 IRQ2 IRQ3 IRQ4 IRQ5 IRQ6 IRQ7 IRQ8 IRQ9 IRQ10 IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 system timer keyboard system cascade free if not used for serial port free if not used for serial port free if not used for parallel port flexible disk drive controller free if not used for parallel port real-time clock available for PCI devices, if not used by ISA board available for PCI devices, if not used by
3 Troubleshooting Your PC HP Setup Program Integrated Video Graphic Information The integrated video graphic chip is manufactured by S3 Inc. The graphic chip used is “TRIO 64V2 [IO775]”. These are the available video graphic resolutions: 640x480 800x600 1024x768 1280x1024 1600x1200 HP Setup Program Check your PC’s configuration when you first use the PC and each time after you install, remove, or upgrade accessories. Follow these instructions: First, Turn Off Your PC Turn on the display and then the PC.
4 Hewlett Packard Support and Information Services
4 Hewlett Packard Support and Information Services Introduction Introduction Hewlett Packard computers are engineered for quality and reliability to give you many years of trouble-free service.
4 Hewlett Packard Support and Information Services Your HP Authorized Reseller Your HP Authorized Reseller HP Authorized Resellers have been trained on HP Vectra equipment and are familiar with its configuration and environment. Authorized Resellers can also answer questions regarding non-HP hardware, software and systems as well as answer queries about usage not intended for, or not commonly used with the HP Vectra.
4 Hewlett Packard Support and Information Services HP Support Assistant CD-ROM HP Support Assistant CD-ROM HP Support Assistant is a yearly subscription service on two CD-ROMs: one for software; and another one for support documentation. The software CD-ROM is updated monthly and contains the latest HP drivers and utilities.
4 Hewlett Packard Support and Information Services Hewlett-Packard Information Services Hewlett-Packard Information Services Hewlett Packard Electronic Information Services are available 24 hours per day, 7 days per week, ensuring that the most up-to-date information is always available. HP Forum on CompuServe The HP Systems Forum on CompuServe is an on-line service, accessible via modem.
4 Hewlett Packard Support and Information Services Hewlett-Packard Information Services HP Forum on America Online The HP Forum on America Online is an electronic information and communication service which can be accessed via modem. To access the HP Forum: • select Keyword Search from the menu, • type HP, • press . This will load the HP Home Page directly onto your screen.
4 Hewlett Packard Support and Information Services Hewlett-Packard Information Services HP BBS Library The HP electronic bulletin board library service contains the latest versions of drivers, BIOS, and utilities, which you can download to your PC using a modem. Support documentation is also available.
4 Hewlett Packard Support and Information Services Hewlett-Packard Information Services HP FAXback on Demand—HP FIRST HP FIRST is a service where you can select documents, support and technical information, data sheets and pre-sales information, which are then faxed to you.
4 Hewlett Packard Support and Information Services Hewlett-Packard Information Services Ordering Drivers and BIOS on Diskette You can order diskettes from HP, with the latest versions of drivers, BIOS and software utilities. The diskettes will be delivered by mail. Information for ordering diskettes is set out in the table below: North and Latin America Europe Phone +1 (970) 339 7009 Monday - Saturday 24 hours per day Phone +44 (1429) 865511 Monday - Friday 8.30 a.m. - 6.00 p.m.
4 Hewlett Packard Support and Information Services HP Support Services HP Support Services Hewlett-Packard provides a three year hardware warranty which includes on-site service during the first year after purchase, and a return service during the second and third years after purchase. This warranty coverage will apply from the nearest HP or HP authorized service outlet. HP telephone support for your Vectra PC is available during the first year of your hardware warranty.
4 Hewlett Packard Support and Information Services Hewlett-Packard Telephone Support Hewlett-Packard Telephone Support HP North American Customer Support Center Assistance from the HP North American Customer Support Center is available Monday to Friday, 7:00 am to 6:00 pm Mountain time. The number is: +1 (970) 635-1000 HP European Customer Assistance from the HP European Customer Support Center is available Monday to Friday, 8:30 am to 6:00 pm Central European time.
4 Hewlett Packard Support and Information Services Lifeline Telephone Support Please have the following information ready when you call so that your enquiry can be dealt with quickly: • • • your HP Vectra model number and serial number the operating system version and the configuration a description of the software installed and the accessories used.
4 Hewlett Packard Support and Information Services HP Network Phone-in Support Service (NPS) HP Network Phone-in Support Service (NPS) The HP Network Phone-in Support Service (NPS) provides fast access to HP experts in networked Multivendor environments. It can help you to: • resolve complex network problems, • leverage HP’s alliances with leading Network Operating Systems and Network manufacturers, • support your HP and non-HP products with a single telephone call, • increase network uptime.
4 Hewlett Packard Support and Information Services Summary Summary The table below summarizes the services and support available from HP or authorized resellers. Service Covers Period covered Response time Fee Basic Warranty Parts and labor for HP Three years from Next working day No charge. products: date of purchase. for on-site. first year on-site, second and third year return to HP. When available Purchase from At time of purchase. HP. HP Parts and labor for HP First three years.
4 Hewlett Packard Support and Information Services Hewlett-Packard Marketing Headquarters Hewlett-Packard Marketing Headquarters Should you wish to contact Hewlett-Packard, check your local telephone directory for the HP Sales and Service Office near you. If you cannot find a convenient HP office, you can write to one of the major HP Sales and Service Offices or one of the Worldwide Marketing Headquarters listed here. ASIA Far East Sales Region Hdqtrs Hewlett-Packard Asia Ltd.
4 Hewlett Packard Support and Information Services Hewlett-Packard Marketing Headquarters 82 English
Glossary 100Base-T Refers to the 100 Mbit/s network technology over category 5 UTP (unshielded twisted pair) cable that is compatible with the proposed IEEE 802.3 standard. This technology, which takes the CSMA/CD protocol to 100 MBits/s operation, is also referred to as 802.3u or Fast Ethernet. 100VG-AnyLAN Refers to the 100 Mbit/s network technology over voice grade cable that is compatible with the proposed IEEE 802.12 standard.
Glossary Double buffering The process of using two frame buffers for smooth animation. Graphical contents of one frame buffer are displayed while updates occur on the other buffer. When the updates are complete, the buffers are switched. Only complete images are displayed, and the process of drawing is not shown. The result is the appearance of smooth animation. DIMM Dual In-line Memory Module. These memory modules provide a 64bit data path for improved system performance.
Glossary 3-D viewing pipeline, for instance, an object is defined by the application developer in model coordinates; these are mapped to world coordinates, the world coordinates are mapped to normalized device coordinates (NDCs); the NDCs are mapped to device coordinates; and the final picture is displayed. Also, an application for computer graphics systems. See geographic mapping, and geographic information systems. mass storage Any device used to store large amounts of data.
Glossary ROM Read-Only Memory. Computer memory used to store parts of the computer’s operating system permanently. ROM chips can contain instructions and data. SCAM SCSI Configured Automatically. A protocol which automatically assigns device IDs to SCSI devices which support SCAM. SCSI Small Computer System Interface. A high-speed data bus used for connecting hard disks, tape drives, and other accessories to your computer. SCSI chain Devices connected on a single SCSI bus.
Index Numerics 100BaseT defined, 83 100VG-AnyLAN defined, 83 A accessories installing, 17–?? accessory board installing, 35, 36 problems, 56 Accessory boards, configuring in Windows 3.
Index J jumper location, 63 K keyboard connecting, 3 keyboard, problems, 51 L LAN defined, 84 LAN connection, 5 LINE IN jack location of connector, 6 LINE OUT jack location of connector, 6 M mapping, 84 mass storage devices installing, 28 master diskettes creating, 12 Memory installing, 21 memory installing main memory, 22, 23 installing video memory, 24 microphone location of connector, 6 MIDI connector, 6 defined, 85 modem, start from, 47 mouse problems, 51 N network defined, 84 telephone support, 79 net
Regulatory Information and Warranty
Regulatory Information DECLARATION OF CONFORMITY according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: HEWLETT-PACKARD Manufacturer’s Address: 5 Avenue raymond Chanas 38320 Eybens, FRANCE Declares that the product: Product Name: Personal Computer Model Number: HP Vectra VL 5/xxx, Series 5 Models DT and MT Conforms to the following Product Specifications: International: SAFETY Europe: EMC IEC 950: 1991+A1+A2 +A3 EN 60950: 1992+A1+A2 EN 60825-1994 CISPR 22: 1993 /EN 55022: 1994 Class B EN 500
FCC (for USA only) Federal Communications Commission Radio Frequency Interference Statement Warning: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Notice for the United Kingdom The HP Vectra PC is approved under approval number NS/G/1234/J/100003 for indirect connection to Public Telecommunication Systems within the United Kingdom. Noise Declaration for Germany Lärmangabe nach Maschinenlärmverordnung - 3 GSGV (Deutschland) LpA < 70 db am Arbeitsplatz normaler Betrieb nach EN27779: 11.92.
HP Hardware Warranty Important: This is your hardware product warranty statement. Please, read it carefully. Warranty terms may be different in your country. If so, your Authorized HP Dealer or Hewlett-Packard Sales and Service Office can give you details. Three Year Limited Hardware Warranty Hewlett-Packard (HP) warrants this hardware product against defects in materials and workmanship for a period of three years from receipt by the original end-user purchaser.
HP products external to the system processor unit–such as external storage subsystems, displays, printers, and other peripherals–are covered by the applicable warranties for those products; HP software is covered by the HP Software Product Limited Warranty. On-site visits caused by non-Hewlett-Packard products–whether internal or external to the system processor unit–are subject to standard per-incident travel and labor charges.
HP Software Product License Agreement and Software & Product Limited Warranty Your HP Vectra PC contains preinstalled software programs. Please read the Software License Agreement before proceeding. CAREFULLY READ THIS LICENSE AGREEMENT AND LIMITED WARRANTY STATEMENT BEFORE PROCEEDING TO OPERATE THIS EQUIPMENT. RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT THE CUSTOMER AGREES TO ALL TERMS AND CONDITIONS OF THE LICENSE AGREEMENT.
94304 U.S.A. Rights for non-DOD U.S. Government Departments and Agencies are as set forth in FAR 52.22719(c)(1,2). HP Software Product Limited Warranty THIS HP SOFTWARE PRODUCT LIMITED WARRANTY SHALL COVER ALL SOFTWARE THAT IS PROVIDED TO YOU, THE CUSTOMER, AS PART OF THE HP COMPUTER PRODUCT, INCLUDING ANY OPERATING SYSTEM SOFTWARE. IT SHALL SUPERSEDE ANY NON-HP WARRANTY TERMS THAT MAY BE FOUND ONLINE, OR IN ANY DOCUMENTATION OR OTHER MATERIALS CONTAINED IN THE COMPUTER PRODUCT PACKAGING.
Your HP Vectra PC Physical Characteristics Characteristic Description Weight (excluding display and keyboard) 9 kg (20 pounds) Dimensions Width: 42 cm (16.5”), Height: 12.5 cm (4.9”), Depth: 39 cm (15.3”) Footprint 0.17 m2 (1.
Part Number D4550-90001 Printed in USA 12/96 50% Paper not bleached with chlorine
