Maintenance and Service Guide HP Z2 Tower G4 Workstation
© Copyright 2018 HP Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Core, and Xeon are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. SD Logo is a trademark of its proprietor.
About this guide This guide provides information on computer features, setting up the computer, using the software, and technical specifications. The following types of alerts may appear in this guide. WARNING! Indicates a hazardous situation that, if not avoided, could result in death or serious injury. CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
iv About this guide
Table of contents 1 Product features ........................................................................................................................................... 1 Standard configuration features ........................................................................................................................... 1 Front .......................................................................................................................................................................
MicroSD memory card reader module ................................................................................................................. 17 USB Type-C module ............................................................................................................................................. 18 WLAN module ...................................................................................................................................................... 19 Rear antenna ...................
Solving software problems .................................................................................................................................. 58 7 POST error messages and diagnostic front panel LEDs and audible codes ......................................................... 59 POST numeric codes and text messages .............................................................................................................
Recovering using HP Recovery Manager ........................................................................................... 77 Recovering using the HP Recovery partition (select products only) ................................................ 78 Recovering using HP Recovery media ............................................................................................... 78 Changing the computer boot order ...............................................................................................
1 Product features Standard configuration features Features may vary depending on the model. HP Z2 Tower G4 Workstations offer models with Intel® Xeon® E 21xx processors and Intel 8th-Gen Core-i™ series processors. IMPORTANT: Models with Intel Core-i series processors support Windows 10 only.
Front HP Z2 Tower G4 Workstation front panel components 2 1 5.
Rear HP Z2 Tower G4 Workstation rear panel components 6 1 Power cord connector 2 Audio line-in connector (blue) 7 USB SuperSpeed ports (4) 3 Audio line-out connector (green) 8 Expansion slots (optional, 4) 4 Display Port (DP) connectors (2) 9 Latches 5 RJ-45 (network) jack/status lights NOTE: USB ports (2) The labels for the rear panel connectors use industry-standard icons and colors.
Left Item Component Side access panel handle Serial number location Each computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these numbers available when contacting support for assistance.
2 Illustrated parts catalog Computer major components Item Component (1) Fan (2) 3.5–inch hard drive (3) Drive cage (4) Access panel (5) Power supply (6) System board (7) USB Type-C module (select products only) (8) Front IO/User Interface (FIOUI) module (9) MicroSD memory card reader (select products only) (10) Chassis (11) Front bezel System configuration specifications and differences can be found in the HP Z2 Tower G4 Workstation Quickspecs, located at http://h20195.www2.hp.
3 Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. The power cord must be disconnected from the power source before opening the computer to prevent system board or component damage.
Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. ● Protect all electrostatic-sensitive parts and assemblies with conductive or approved containers or packaging.
Recommended materials and equipment The following grounding equipment is recommended to prevent electrostatic damage: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cords of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard ties to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps pr
● Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including sleep states. Routine care General cleaning safety precautions 1. Never use solvents or flammable solutions to clean the computer. 2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. 3.
● If you want to remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronics supply outlets. CAUTION: Never remove a wide, level key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the keyboard may not function properly. ● Cleaning under a key may be done with a swab moistened with isopropyl alcohol and then squeezed out.
Cables and connectors Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.
4 Removal and replacement procedures Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for disassembly WARNING! Voltage is always present on the system board when the computer is plugged into an active AC outlet.
Access panel 1. Prepare the computer for disassembly (see Preparation for disassembly on page 12). 2. Position the computer with the rear panel toward you. 3. Swing the access panel release latch (1) up. 4. Use the access panel release latch to swing the top edge of the access panel (2) up and away from the computer. Reverse this procedure to install the access panel.
Front bezel 1. Prepare the computer for disassembly (see Preparation for disassembly on page 12). 2. Position the computer on its right side with the bottom toward you. 3. Release the three tabs (1) on the left side of the front bezel from the computer. 4. Swing the left edge of the front bezel (2) away from the computer and remove the bezel. Reverse this procedure to install the front bezel.
Storage device 1. Prepare the computer for disassembly (see Preparation for disassembly on page 12). 2. Remove the access panel (see Access panel on page 13). 3. Remove the front bezel (see Front bezel on page 14). 4. Disconnect the storage device power and SATA cables (1) from the storage device. 5. Squeeze and hold the drive cage release tabs (2). 6. Remove the drive cage (3) from the computer. 7.
Front IO/User Interface (FIOUI) module Follow these steps to remove the FIOUI module: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 12). 2. Remove the access panel (see Access panel on page 13). 3. Remove the front bezel (see Front bezel on page 14). 4. Disconnect the FIOUI module cables (1) from the system board. 5. Remove the Torx15 screw (2) that secures the module to the chassis. 6. Remove the FIOUI module (3) from the chassis.
MicroSD memory card reader module Follow these steps to remove the MicroSD memory card reader module: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 12). 2. Remove the access panel (see Access panel on page 13). 3. Remove the front bezel (see Front bezel on page 14). 4. Disconnect the MicroSD memory card reader module cable (1) from the system board. 5. Press in on the retention tab (2) that secures the module to the chassis. 6.
USB Type-C module Follow these steps to remove the USB Type-C module: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 12). 2. Remove the access panel (see Access panel on page 13). 3. Remove the front bezel (see Front bezel on page 14). 4. Disconnect the USB Type-C module cable (1) from the system board. 5. Press in on the retention tab (2) that secures the module to the chassis. 6. Slide the USB Type-C module (3) right and remove it from the chassis.
WLAN module Follow these steps to remove the WLAN module: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 12). 2. Remove the access panel (see Access panel on page 13). 3. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. 4. Remove the Phillips M2.0×3.0 screw (2) that secures the WLAN module to the computer. (The edge of the module opposite the slot rises away from the computer.) 5.
Reverse this procedure to install the WLAN module. NOTE: The WLAN antenna cable labeled ‘1’ connects to the WLAN module “Main” terminal labeled ‘1’. The WLAN antenna cable labeled ‘2’ connects to the WLAN module ‘Aux’ terminal labeled ‘2’.
Rear antenna Follow these steps to remove the rear antenna: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 12). 2. Remove the access panel (see Access panel on page 13). 3. Disconnect the WLAN module antenna cables (see WLAN module on page 19). 4. Inside the chassis, press up (toward the top of the computer) on the retention tab (1) that secures the antenna cover to the chassis. 5. Rotate the antenna cover (2) and remove the cover from the chassis. 6.
Front antenna Follow these steps to remove the front antenna: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 12). 2. Remove the access panel (see Access panel on page 13). 3. Remove the front bezel (see Front bezel on page 14). 4. Disconnect the WLAN module antenna cables (see WLAN module on page 19). 5. Remove the Torx15 screw (1) that secures the antenna to the chassis. 6. Remove the front antenna (2) from the chassis.
Speaker Follow these steps to remove the speaker: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 12). 2. Remove the access panel (see Access panel on page 13). 3. Disconnect the speaker cable (1) from the system board. 4. Remove the front bezel (see Front bezel on page 14). 5. Remove the two Torx15 screws (2) that secure the speaker to the chassis. 6. Remove the speaker (3). Reverse this procedure to install the speaker.
Fan Follow these steps to remove the fan: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 12). 2. Remove the access panel (see Access panel on page 13). 3. Disconnect the fan cable from the system board. 4. Remove the three Phillips screws (1) that secure the fan to the chassis. 5. Remove the fan (2) from the chassis. Reverse this procedure to install the fan.
CPU cooler NOTE: The CPU cooler spare part kit includes replacement thermal material. Follow these steps to remove the CPU cooler: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 12). 2. Remove the access panel (see Access panel on page 13). 3. Disconnect the CPU cooler fan cable from the system board. NOTE: Models with Intel Core X-series processors with 14 cores and above use a CPU cooler with a 6pin receptacle. The system board has a 5-pin connector.
System board NOTE: The system board spare part kit includes replacement thermal material. Follow these steps to remove the system board: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 12). 2. Remove the access panel (see Access panel on page 13). NOTE: When replacing the system board, be sure that the CPU cooler (see CPU cooler on page 25) and system memory are removed from the defective system board and installed on the replacement system board. 3.
Power supply Follow these steps to remove the power supply: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 12). 2. Remove the access panel (see Access panel on page 13). 3. Disconnect the power cables from the system board and any other powered components, as necessary. 4. Remove the four Torx15 screws (1) that secure the power supply to the rear of the computer. 5.
5 Computer Setup (BIOS), TPM, and HP Sure Start Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory Defaults and Exit. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. b. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
Using HP Sure Start (select products only) Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.
6 Troubleshooting without diagnostics This chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions.
If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ● Be in front of your computer when you call. ● Write down the computer serial number, product ID number, and monitor serial number before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was recently added to your system. ● Remove any software that was recently installed.
● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system. ● If the system has multiple video sources installed and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary monitor adapter. During boot, the other monitor connectors are disabled and if the monitor is connected into these ports, the monitor will not function.
Computer date and time display is incorrect. Cause Solution RTC (real-time clock) battery may need to be replaced. Reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Removal and Replacement section for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement.
Poor performance. Cause Solution Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory back to the system. Restart the computer. Virus resident on the hard drive. Run virus protection program. Too many applications running. 1. Close unnecessary applications to free up memory. 2. Add more memory. 3. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray.
System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution the appropriate voltage. Proper voltage setting depends on your region. 2. Remove the expansion cards one at a time until the 5V_aux light on the system board turns on. 3. Replace the system board. OR Press and hold the power button for less than 4 seconds. If the hard drive LED does not turn on white then: 1. Check that the unit is plugged into a working AC outlet. 2.
Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution Power supply will not turn on because of internal power supply fault. Verify the power supply functionality. 1. Disconnect the power cord from the computer. 2. Disconnect all power supply cables from the system board. 3. Reconnect the power cord to the power supply. 4. Determine if the BIST LED is illuminated.
Solving hard drive problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. 1. Type file in the taskbar search box, and then select File Explorer from the list of applications. In the left column, expand This PC, right-click on a drive, select Properties, and then select the Tools tab. Under Error checking click Check. 2. Use a utility to locate and block usage of bad sectors. If necessary, reformat the hard disk. Disk transaction problem.
Nonsystem disk/NTLDR missing message. Cause Solution 3. Install system files for the appropriate operating system. Hard drive boot has been disabled in Computer Setup. Run the Computer Setup utility and enable the hard drive entry in the Advanced > Boot Options list. Bootable hard drive is not attached as first in a multi-hard drive configuration. If attempting to boot from a hard drive, ensure it is attached to the system board SATA0 connector.
Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a capacity greater than 32MB with the FAT32 format. Some digital cameras use the FAT (FAT16 & FAT12) format and can not operate with a FAT32 formatted card. Either format the media card in the digital camera or select FAT file system to format the media card in a computer with Windows.
After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer. Cause Solution The operating system needs time to recognize the device if the reader was just installed into the computer and you are turning the PC on for the first time. Wait a few seconds so that the operating system can recognize the reader and the available ports, and then recognize the media inserted in the reader.
Blank screen (no video). Cause Solution 2. Monitor is configured to use an input that is not active. Expand the Resolution box, and then use the sliding control to reset the resolution. Use the monitor's on-screen menu controls to select the input that is being driven by the system. Refer to the monitor's user documentation for more information on the on-screen controls and settings.
Dim characters. Cause Solution The brightness and contrast controls are not set properly. Adjust the monitor brightness and contrast controls. Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics drivers may not be loaded. Download the latest graphics drivers from hp.com. Monitor is not capable of displaying requested resolution. Change resolution. Graphics card is bad. Replace the graphics card.
“Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what the monitor supports. Restart the computer and enter Safe Mode. Change the settings to a supported setting then restart the computer so that the new settings take effect. To enter Safe Mode: 1. Log into the computer using an Administrator account. 2. Type msconfig in the taskbar search box, and then select msconfig from the list of applications. 3.
Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Sound cuts in and out. Cause Solution Processor resources are being used by other open applications. Shut down all open processor-intensive applications. Sound does not come out of the speaker or headphones. Cause Solution Software volume control is turned down or muted.
Computer appears to be locked up while recording audio. Cause Solution The hard disk may be full. Before recording, make sure there is enough free space on the hard disk. You can also try recording the audio file in a compressed format. Line-in jack is not functioning properly. Cause Solution Jack has been reconfigured in the audio driver or application software. In the audio driver or application software, reconfigure the jack or set the jack to its default value.
Solving printer problems If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table. Printer will not print. Cause Solution Printer is not turned on and online. Turn the printer on and make sure it is online. The correct printer drivers for the application are not installed. 1. Install the correct printer driver for the application. 2.
Solving keyboard and mouse problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/keyboard, or no function of mouse/keyboard and external drive. Cause Solution If your computer is equipped with USB 3.0 ports, connected USB 3.
Mouse does not respond to movement or is too slow. Cause Solution CAUTION: When attempting to resume from Sleep state, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. Solving hardware installation problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card.
Computer will not start. Cause Solution Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM. 1. Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation. NOTE: DIMM1 or XMM1 must always be installed.
Table 6-2 Solving network problems (continued) Network driver does not detect network controller. Cause Solution Type device manager in the taskbar search box, and then select Device Manager from the list of applications. Incorrect network driver. Check the network controller documentation for the correct driver or obtain the latest driver from the manufacturer’s Web site. Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity.
Diagnostics passes, but the computer does not communicate with the network. Cause Solution Network drivers are not loaded, or driver parameters do not match current configuration. Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller. Make sure the correct network client and protocol is installed. The network controller is not configured for this computer.
System setup utility reports unprogrammed EEPROM. Cause Solution Unprogrammed EEPROM. Contact an authorized service provider. Solving memory problems If you encounter memory problems, some common causes and solutions are listed in the following table. CAUTION: Power may still be supplied to the DIMMs when the computer is turned off (depending on the Management Engine (ME) settings).
Insufficient memory error during operation. Cause Solution Too many Terminate and Stay Resident programs (TSRs) are installed. Delete any TSRs that you do not need. You have run out of memory for the application. Check the memory requirements for the application or add more memory to the computer. Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash drive is not seen as a drive letter in Windows.
Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected. 1. Turn off the computer. 2. Reconnect the device to the front of the computer and restart the computer. The device does not have power.
Solving Internet access problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is not set up properly. Verify Internet settings or contact your ISP for assistance. Web browser is not set up properly. Verify that the Web browser is installed and set up to work with your ISP.
Solving software problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.
7 POST error messages and diagnostic front panel LEDs and audible codes This chapter lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and nonerror text messages.
POST numeric codes and text messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Control panel message Description Recommended action 002-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. Verify the correct ROM. 2. Flash the ROM if needed. 3.
Control panel message 00C-PMM Deallocation Error during MEBx Cleanup 00D-Setup Error during MEBx Execution 00E-Inventory Error during MEBx Execution 00F-Interface Error during MEBx Execution Description Recommended action Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. MEBx selection or exit resulted in a setup failure. BIOS information passed to the MEBx resulted in a failure.
Control panel message Description Recommended action 2E3-Incompatible Memory Module in Memory Socket(s) X, X, ... A memory module in memory socket identified in the error message is missing critical SPD information, or is incompatible with the chipset. 1. Verify proper memory module type. 2. Try another memory socket. 3. Replace with a supported module. 2E4-DIMM Configuration Warning The current memory configuration is not optimized.
Control panel message 400-Serial Port A Address Conflict Detected 401-Serial Port B Address Conflict Detected 402-Serial Port C Address Conflict Detected 403-Serial Port D Address Conflict Detected Description Recommended action Both external and internal serial ports are assigned to the same resources. Both external and internal serial ports are assigned to the same resources. Both external and internal serial ports are assigned to the same resources.
Control panel message Description Recommended action 801-Keyboard or System Unit Error Keyboard failure. 1. Reconnect the keyboard with computer turned off. 2. Ensure that none of the keys are depressed. 3. Replace the keyboard. 4. Replace the system board. 1. Reseat CPU fan. 2. Reseat fan cable. 3. Replace CPU fan. 1. Reseat chassis, rear chassis, or front chassis fan. 2. Reseat fan cable. 3. Replace chassis, rear chassis, or front chassis fan.
Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that occurs at system startup, the BIOS validates the functionality of the following subsystems and conditions: ● System board power ● Processor failure ● BIOS corruption ● Memory failure ● Graphics failure ● System board failure ● BIOS authentication failure If an error is detected, specific patterns of long and short blinks, accompanied by long and short beeps (where applicable) ar
Category Hardware Thermal System board Major/minor code Description 2.3 The embedded controller policy requires the user to enter a key sequence. 2.4 The embedded controller is checking or recovering the boot block. 3.2 The embedded controller has timed out waiting for BIOS to return from memory initialization. 3.3 The embedded controller has timed out waiting for BIOS to return from graphics initialization. 3.4 The system board displays a power failure (crowbar).* 3.
8 Password security and resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: administrator password and power-on password. When you establish only an administrator password, any user can access all the information on the computer except Computer Setup.
Changing a Setup or Power-on password To change the power-on or setup password, complete the following steps: 1. Turn on or restart the computer. To change the Setup password, go to step 2. To change the Power-on password, go to step 3. 2. To change the Setup password, as soon as the computer turns on: - Press the Esc key while “Press the ESC key for Startup Menu” message is displayed. - Press the F10 key to enter Computer Setup. 3.
1. Turn off the computer and any external devices, and disconnect the power cord from the AC outlet. 2. Disconnect the keyboard, monitor, and any other external equipment connected to the computer. WARNING! To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the AC outlet, and allow the internal system components to cool before touching.
9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it.
Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. In the HP PC Hardware Diagnostics section, select Download, and then select a location on your computer or a USB flash drive. The tool is downloaded to the selected location.
Starting HP PC Hardware Diagnostics UEFI To start HP PC Hardware Diagnostics UEFI, follow these steps: 1. Turn on or restart the computer, and quickly press esc. 2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a. Connected USB flash drive NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 72. 3. b. Hard drive c.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload results to a preconfigured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
3. Make your customization selections. 4. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts.
10 Backing up, restoring, and recovering This chapter provides information about the following processes, which are standard procedure for most products: ● Backing up your personal information—You can use Windows tools to back up your personal information (see Using Windows tools on page 75). ● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools on page 75).
On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For more information, see Using the HP Cloud Recovery Download Tool to create recovery media on page 77. Using HP Recovery Manager to create recovery media NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
Using the HP Cloud Recovery Download Tool to create recovery media To create HP Recovery media using the HP Cloud Recovery Download Tool: 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, and then follow the on-screen instructions. Restoring and recovery Restoring and recovery can be performed using one or more of the following options: Windows tools, HP Recovery Manager, or the HP Recovery partition. IMPORTANT: Not all methods are available on all products.
IMPORTANT: issues. NOTE: Recovery through HP Recovery Manager should be used as a final attempt to correct computer When you start the recovery process, only the options available for your computer are displayed. Before you begin, note the following: ● HP Recovery Manager recovers only software that was installed at the factory.
NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computer boot order, and then follow the on-screen instructions. See Changing the computer boot order on page 79. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is the order of devices listed in BIOS where the computer looks for startup information.
A Battery replacement The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery. WARNING! The product may contain an internal lithium manganese dioxide, vanadium pentoxide, or alkaline battery or battery pack. There is risk of fire and burns if the battery pack is not handled properly.
CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as the system is plugged into an active AC outlet. You must disconnect the power cord to avoid damage to the internal components of the computer. 5. Remove the access panel. 6. Locate the battery and battery holder on the system board. NOTE: On some computer models, it may be necessary to remove an internal component to gain access to the battery. 7.
NOTE: After the battery has been replaced, use the following steps to complete this procedure. 8. Replace the access panel. 9. Plug in the computer and turn on power to the computer. 10. Reset the date and time, your passwords, and any special system setups using Computer Setup. 11. Lock any security devices that were disengaged when the access panel was removed.
B Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
NOTE: A third-party application that, ideally, is U.S. Department of Defense (DOD) 5220.22-M approved can also be used. NOTE: The Secure Erase process will take a long time. The amount of time varies based on the hard drive capacity and write speed. 84 a. Enter the F10 BIOS Setup menu by powering on the system and pressing F10 as soon as the HP logo appears. b. Select the Security menu and scroll down to the Hard Drive Utilities menu. c. Select Secure Erase, and then select the desired drive. d.
Nonvolatile memory usage Does this memory retain data when power is removed? Nonvolatile memory type Amount (Size) Does this memory store customer data? What is the purpose of this memory? Real Time Clock (RTC) battery backed-up CMOS configuration memory 256 bytes Yes Yes Stores system date and time, LAN settings, and limited security settings. Battery-backed SIO RAM 64 bytes Yes Yes Stores basic power management firmware settings and power loss error reporting.
Questions and answers 1. 2. How can the BIOS settings be restored (returned to factory settings)? a. Turn on or restart the computer, and then press F10 as soon as the HP logo appears. b. Select the Main menu, and then select Apply Factory Defaults and Exit.
C Specifications Computer specifications Computer dimensions Width 16.9 cm 6.7 in Depth 43.5 cm 17.1 in Height 35.6 cm 14.0 in Weight 11.4 kg maximum, 7.0 kg minimum, 8.2 kg typical (exact weights depend on configuration) 25.2 lbs maximum, 15.4 lbs minimum, 18.
Power supply Power Supply 465 W Operating Voltage Range 90-269 VAC Rated Voltage Range 100-240 VAC 750 W 90-269 VAC 118 VAC 100-240 VAC 1000 W 90-269 VAC 118 VAC 100-127 VAC 118 VAC 200-240 VAC Rated Line Frequency 50-60 HZ 400 Hz 50-60 HZ 400 Hz 50-60 HZ 400 Hz Operating Line Frequency 47-66 HZ 393-407 HZ 47-66 HZ 393-407 HZ 47-66 HZ 393-407 HZ Rated Input Current 100-240V@6A 118V@6A 100-240V@6A 118V@10A 100-127 VAC@12A 118V@12A 200-240 VAC@6.
SATA hard drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for HP personal computers have built-in drive failure prediction that warns the user or network administrator of an impending failure (crash) of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is imminent, it generates a fault alert.
D Linux technical notes HP offers a variety of Linux solutions for HP workstation customers: ● HP supports Ubuntu on some HP workstations. ● HP supports Red Hat Enterprise Linux (RHEL) on HP workstations. ● HP certifies and supports SUSE Linux Enterprise Desktop (SLED) on HP workstations. For Linux setup and restore procedures, see the user guide for your workstation at http://www.hp.com/ support/ workstation_manuals.
Audio All HP workstations come with built-in audio hardware. The audio hardware is supported by the Advanced Linux Sound Architecture (ALSA) drivers included with all modern Linux distributions. The audio hardware provides basic playback and recording features. The ability to simultaneously play audio from multiple sources, such as applications and CDs, is provided in the ALSA driver that provides audio mixing. The performance of software audio mixing and playback is greatly improved in ALSA version 1.0.
NVIDIA graphics workstations Some workstation configurations come with NVIDIA Quadro graphics hardware. HP recommends the use of NVIDIA drivers for best results on Linux systems. HP provides recommended versions of the drivers with RPM-compatible installers for RHEL and SLED distributions. These are available from the HP Installer Kit for Linux and from workstation driver repositories on hp.com. When HP installers are used, their contents and documentation links are located in the /opt/hp/ nvidia folder.
AMD graphics workstations Some workstation configurations include AMD graphics hardware. The supported Linux distributions should all have some “in-box” driver that supports the hardware well enough for the X server to run. Here are some of the Xorg drivers that may be loaded as the server starts: ● The Radeon in-box X driver will associate with some older GPUs. ● The fbdev or vesa X driver may activate for certain other cards.
Index A access panel locked 35 removal and replacement 13 antennas disconnecting 19 audible codes 65 audio problems 46 B backup, creating 75 backups 75 battery disposal 11 battery replacement 80 beep codes 65 BIOS determining version 29 downloading an update 29 updating 29 boot order changing using the f9 prompt 30 boot order, changing 79 booting options Full Boot 59 Quick Boot 59 C cautions AC power 6 cables 11 electrostatic discharge 6 keyboard cleaning 9 keyboard keys 10 changing a Power-On password 68 c
problems 54 volatile 83 MicroSD memory card reader module removal and replacement 17 minimized image recovery 78 minimized image, creating 77 monitor problems 42 mouse problems 49 N network problems 51 nonvolatile memory 83 numeric error codes 60 O operating guidelines 8 original system recovery 77 overheating, prevention 8 P password clearing 67 power-on 67 setup 67 passwords 68 POST error messages 59 power problems 38 power supply operating voltage range 88 removal and replacement 12, 27 Power-On password
V ventilation, proper 8 W Windows backup 75 recovery media 75 system restore point 75 Windows tools, using 75 wireless antennas disconnecting 19 WLAN module removal 19 96 Index
