HP ProBook 430 G5 Notebook PC Maintenance and Service Guide
© Copyright 2017 HP Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies. The information contained herein is subject to change without notice.
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
vi Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 2 Components .................................................................................................................................................. 6 Right ......................................................................................................................................................................
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 32 Component replacement procedures .................................................................................................................. 32 Battery Safe mode ............................................................................................................................ 32 Service doors ....................................................................
Using HP Sure Start (select products only) ......................................................................................................... 84 8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 85 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ....................................................................
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1 Product description Category Description Product Name Processors Graphics Panel Memory Non-vPro vPro HP ProBook 430 G5 Notebook PC √ √ 8th generation, Intel® Core™ i7 processor, quad core (8-MB L3 cache, 15 W) √ i7-8550U, 1.8 GHz/3.7 GHz quad core turbo; Intel UHD Graphics 620 √ 8th generation, Intel Core i5 processors, quad core (6-MB L3 cache, 15 W) √ √ i5-8350U, 1.7 GHz/3.6 GHz quad core turbo; Intel UHD Graphics 620 √ √ i5-8250U, 1.6 GHz/3.
Category Primary storage Primary M.
Category Description Non-vPro ● Intel Dual Band Wireless-AC 3168 802.11ac, Dual Band, 1×1 Wi-Fi + Bluetooth 4.2 √ ● Intel Dual Band Wireless-AC 8265, 802.11ac, 2×2 Wi-Fi + Bluetooth 4.2 combination adapter (non-vPro) √ ● Intel Dual Band Wireless-AC 8265, 802.11ac, 2×2 Wi-Fi + Bluetooth 4.2 combination adapter (vPro) vPro √ Wireless Personal Area Network (PAN) Bluetooth √ Bluetooth 4.
Category Security Operating system 4 Description Non-vPro vPro 3-cell prismatic, 48-Wh, long-life, Li-ion battery √ √ AC adapters √ √ 65-W Smart AC adapter, right angle, 4.5 mm – EM √ √ 45-W Smart AC adapter, right angle, 4.5 mm √ √ 45-W Smart AC adapter, right angle, 4.5 mm – Argentina √ √ 45-W Smart AC adapter, right angle, 2-prong, 4.5 mm (Japan only) √ √ Power cords √ √ 3-wire plug - 1.8 m √ √ 3-wire plug - 1.0 m √ √ 2-wire plug - 1.
Category Serviceability Description Non-vPro vPro FreeDOS 2.0 √ √ Restore Media (DRDVD/SRDVD) √ √ DRDVD Windows 10 √ √ Restore Media (OSDVD) √ √ Windows 10 Professional 64 √ √ Certified √ √ Microsoft WHQL √ √ Web-only support √ √ Windows 10 Enterprise √ √ Windows 10 Enterprise 64 LTSB 1607 √ √ End-user replaceable parts √ √ AC adapter √ √ M.
2 Components Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work. Right Component (1) Description USB Type-C power connector port, SuperSpeed port, and DisplayPort Connects an AC adapter that has a USB Type-C connector, supplying power to the computer and, if needed, charging the computer battery.
Component Description ● Amber: The battery charge is from 0 to 90 percent. ● Off: The battery is not charging. When AC power is disconnected (battery not charging): (7) Power connector ● Blinking amber: The battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly. ● Off: The battery is not charging. Connects an AC adapter.
Component Description WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar. 2. Select My PC, select the Specifications tab, and then select User Guides.
Display Component Description (1) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide area networks (WWANs). (3) Internal microphones (1 or 2 depending on model) Record sound. (4) Camera(s) (select products only) Allow you to video chat, record video, and record still images.
Keyboard area TouchPad Component 10 Description (1) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. (2) Left TouchPad button Functions like the left button on an external mouse. (3) Right TouchPad button Functions like the right button on an external mouse.
Lights NOTE: Refer to the illustration that most closely matches your computer. Component (1) Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
Buttons, speakers, and fingerprint reader Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information.
Special keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. (3) Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. (4) Action keys Execute frequently used system functions. See Action keys on page 14.
Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 13. ▲ To use an action key, press and hold the key. Icon Description Switches the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing the key alternates the screen image from computer display to monitor display to simultaneous display on both the computer and monitor.
Bottom Component (1) Description Service doors (2) Provide access to the hard drive bay, the WLAN module slot, the WWAN module slot, the SIM card slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, the bottom of a tablet kickstand, inside the battery bay, under the service door, or on the back of the display. ● Service label—Provides important information to identify your computer.
Inserting a SIM card (select products only) CAUTION: To prevent damage to the connectors, use minimal force when inserting a SIM card. To insert a SIM card, follow these steps: 1. Turn off the computer by using the Shut down command. 2. Close the display. 3. Disconnect all external devices connected to the computer. 4. Unplug the power cord from the AC outlet. 5. Turn the computer upside down on a flat surface. 6. Remove the service door. 7. Open the SIM locking hinged connector. 8.
3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 16 for details.
Item Description (1) Display panel assembly, touch screen NOTE: Spare part number Touch displays are spared only as whole assemblies. Non-touch displays are spared only at the subcomponent level. Non-touch assemblies are not spared as whole units. (2) For use in models without WWAN L01073-001 For use in models with WWAN L01074-001 Keyboard (includes cable) NOTE: For a detailed list of keyboard country codes, see Keyboard on page 44.
Item Description Spare part number (15) Power connector cable L01048-001 (16) Base enclosure L01057-001 (17) Memory modules (DDR4-2133) (18) 16-GB 820571-001 8-GB 820570-001 4-GB 820569-001 WLAN module Intel Dual Band Wireless-AC 3168 802.11ac, 1×1 Wi-Fi + Bluetooth 4.0 combination adapter 852511-001 Intel Dual Band Wireless-AC 8265, 802.11ac, 2×2 Wi-Fi + Bluetooth 4.2 combination adapter 851594-001 Intel Dual Band Wireless-AC 8265, 802.11ac, 2×2 Wi-Fi + Bluetooth 4.
Display components Item Description (1) Display bezel (2) (3) Spare part number Models without a camera L01061-001 Models with a camera L01060-001 Camera module L01065-001 Microphone board L01046-001 Display panel (raw) Display components 21
Item (4) Description Spare part number FHD L01075-001 HD, models without WWAN L01076-001 HD, WWAN models L01077-001 Display/camera cable assembly WLAN models L01062-001 WWAN models L01063-001 (5) Hinge Kit (includes left and right hinges) L01064-001 (6) WLAN antennas Single L01945-001 Dual L01946-001 (7) WWAN antennas L01947-001 (8) Display rear cover (includes wireless antennas) L01059-001 Description Spare part number Cable Kit L01047-001 Cable Kit Item 22 (1) TouchPad
Plastics Kit Item Description Spare part number Plastics Kit L01050-001 (1) Main service door (2) Fingerprint reader insert (for use in models without a fingerprint reader) Bracket Kit Item Description Spare part number Bracket Kit L01051-001 (1) Fingerprint reader bracket (2) USB reader bracket Plastics Kit 23
Mass storage devices Item Description (1) Solid-state drive, M.
Miscellaneous parts Description Spare part number AC adapters 65-W Smart AC power adapter, 4.5 mm barrel connector, S-3P 913691-850 45-W Smart AC power adapter, 4.5 mm barrel connector for use in Argentina 741553-852 45-W Smart AC power adapter, 4.5 mm barrel connector 741727-001 45-W Smart AC power adapter, 4.5 mm barrel connector, 2 prong 742436-001 Power cord (3-pin, C5, black, 1.
Description Spare part number South Africa 931264-001 South Korea 931267-001 Switzerland 931263-001 Taiwan 931269-001 Thailand 931266-001 United Kingdom and Singapore 931260-001 Power cord (3-pin, C7, black, 1.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer Self-Repair parts CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.
Service doors Description Spare part number Main service door (included in Plastics Kit) L01050-001 Drive service door (included in Hard Drive Hardware Kit) L01049-001 The bottom of the computer has two service doors. The hard drive service door only provides access to the hard drive. The main service door provides access to the memory modules, wireless modules, M.2 solid-state drive, and keyboard screws. Before removing the service doors, follow these steps: 1. Shut down the computer.
4. Lift the bottom of the door upward (2), and then remove the door from the computer (3). Reverse these procedures to install the service doors.
Memory modules Description Spare part number 16-GB (DDR4-2133) 820571-001 8-GB (DDR4-2133) 820570-001 4-GB (DDR4-2133) 820569-001 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2.
2. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module.
WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. Description Spare part number Intel Dual Band Wireless-AC 3168 802.11ac, 1×1 Wi-Fi + Bluetooth 4.0 combination adapter 852511-001 Intel Dual Band Wireless-AC 8265, 802.11ac, 2×2 Wi-Fi + Bluetooth 4.2 combination adapter (non-vPro) 851594-001 Intel Dual Band Wireless-AC 8265, 802.11ac, 2×2 Wi-Fi + Bluetooth 4.2 combination adapter (vPro) 851592-001 Realtek RTL8821CE 802.11AC 1x1 Wi-Fi + BT 4.
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
WWAN module NOTE: The WWAN module and the WLAN module are not interchangeable. Description Spare part number Huawei HP It4132, LTE/HSPA+ w/GPS M.2 845710-001 Before removing the WWAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Place the computer in “Battery Safe mode” (Battery Safe mode on page 32). 3.
3. Remove the WWAN module (3) by pulling the module away from the slot. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.
Hard drive Description Spare part number Hard drives 1 TB, 5400 rpm, 7 mm 762990-001 500 GB, 5400 rpm, 7 mm, hybrid (8-GB SSD) 732000-001 500 GB, 7200 rpm, 7 mm 703267-001 Hard drive cover (Included in the Hard Drive Hardware Kit) L01049-001 Before removing the hard drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. Remove the hard drive from the bay (5). 5. To remove the hard drive cover from the hard drive, remove the 4 Phillips M3.0×3.0 screws (1) that secure the bracket to the drive, and then lift the cover off the drive (2). Reverse these procedures to install a hard drive.
M.2 solid-state drive Description Spare part number 512-GB, Turbo Drive L01070-001 256-GB, PCIe L01069-001 128-GB, SATA-3 L01068-001 Before removing the solid-state drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Place the computer in “Battery Safe mode” (Battery Safe mode on page 32). 3. Disconnect all external devices connected to the computer.
Keyboard In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes.
2. Insert a tool into the access hole next to the fan in the bottom of the computer and push to disengage the keyboard from the top cover (2). 3. Lift the top of the keyboard upward, and then rotate the keyboard until it rests on the palm rest. NOTE: A cable (or cables) connect the bottom of the keyboard to the system board. Make sure not to prematurely pull the cables out of the system board connector(s). 4.
5. Disconnect the keyboard cable by lifting the reverse ZIF connector latch (3), and then disconnect the keyboard cable from the system board (4). 6. Remove the keyboard (5). Reverse this procedure to install the keyboard.
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Top cover Description Spare part number Top cover L01055-001 Before removing the top cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Place the computer in “Battery Safe mode” (Battery Safe mode on page 32). 3. Disconnect all external devices connected to the computer. 4.
5. Remove the 6 Torx T8 2.5×5.0 screws from under the keyboard. 6.
7. To remove the top cover, start prying upward on both sides of the TouchPad (1), and then remove the top cover from the computer (2). NOTE: The top cover may be secured very tightly to the computer. TIP: After disengaging the front of the top cover, the rear near the display may remain connected. If this is the case, lift up on the rear part of the top cover to remove. Reverse this procedure to install the top cover.
Fingerprint reader assembly Description Spare part number Fingerprint reader assembly (includes cable) L01058-001 Fingerprint reader bracket (included in Bracket Kit) L01051-001 Fingerprint reader insert (included in Plastics Kit; for use in models without a fingerprint reader) L01050-001 Before removing the fingerprint reader assembly, follow these steps: 1. Shut down the computer.
4. Lift the fingerprint reader cable (3) and board (4) to disengage the adhesive that secures them to the top cover, and then remove the board and cable assembly from the top cover. Reverse this procedure to install the fingerprint reader assembly.
Power button board Description Spare part number Power button board L01044-001 Power button board cable (included in Cable Kit) L01047-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Place the computer in “Battery Safe mode” (Battery Safe mode on page 32). 3.
5. If you need to replace the cable, note the cable routing path inside of the top cover. Reverse this procedure to install the power button board.
Speaker assembly Description Spare part number Speaker assembly L01053-001 Before removing the speaker assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Place the computer in “Battery Safe mode” (Battery Safe mode on page 32). 3. Disconnect all external devices connected to the computer. 4.
4. Remove the speakers from the top cover (3). IMPORTANT: When removing the speakers, make sure the rubber feet (4) and rubber screw gaskets (5) remain attached to the speakers. These parts must be installed with the speakers. Reverse this procedure to install the speaker assembly.
TouchPad assembly Description Spare part number TouchPad assembly L01056-001 TouchPad assembly cable (included in Cable Kit) L01047-001 Before removing the TouchPad assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Place the computer in “Battery Safe mode” (Battery Safe mode on page 32). 3. Disconnect all external devices connected to the computer.
5. Lift the TouchPad off the top cover (4). Reverse this procedure to install the TouchPad assembly.
Card reader board Description Spare part number Card reader board assembly L01045-001 Card reader board cable (included in Cable Kit) L01047-001 Before removing the card reader board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Place the computer in “Battery Safe mode” (Battery Safe mode on page 32). 3.
4. Lift the board out of the computer (3). Reverse this procedure to install the card reader board.
Fan Description Spare part number Fan L01054-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the sides of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
4. Lift the fan out of the computer (3). Reverse this procedure to install the fan.
Hard drive cable Description Spare part number Hard drive cable (included in Hard Drive Hardware Kit) L01049-001 Before removing the hard drive cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Place the computer in “Battery Safe mode” (Battery Safe mode on page 32). 3. Disconnect all external devices connected to the computer. 4.
RTC battery Description Spare part number RTC battery 746439-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Place the computer in “Battery Safe mode” (Battery Safe mode on page 32). 3. Disconnect all external devices connected to the computer. 4.
Battery Description Spare part number Battery, 4-cell, 48 WHr, 4.21 Ah 851610-855 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Place the computer in “Battery Safe mode” (Battery Safe mode on page 32). 3. Disconnect all external devices connected to the computer. 4.
USB board Description Spare part number USB board L01043-001 USB board cable (included in Cable Kit) L01047-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Place the computer in “Battery Safe mode” (Battery Safe mode on page 32). 3. Disconnect all external devices connected to the computer. 4.
4. Remove the USB board from the computer (4). Reverse this procedure to install the USB board.
System board NOTE: All system board spare part kits include replacement thermal material.
● Memory modules (Memory modules on page 35) ● WLAN/Bluetooth module (WLAN/Bluetooth combo card on page 37) ● WWAN module (WWAN module on page 39) ● M.2 solid-state drive (M.2 solid-state drive on page 43) Remove the system board: 1. Position the computer upright on a flat surface and open the display as far as possible. 2. Disconnect the following cables from the system board: (1): Display cable (2): Power connector cable (3): Hard drive connector cable (ZIF) 3. Remove the 2 Torx T8 2.5×4.
6. Pull the system board away from the connectors on the side of the chassis to remove it from the computer (4). Reverse this procedure to install the system board.
Heat sink All heat sink spare part kits include replacement thermal material. Description Spare part number Heat sink L01052-001 Before removing the heat sink, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Place the computer in “Battery Safe mode” (Battery Safe mode on page 32). 3. Disconnect all external devices connected to the computer. 4.
3. Lift the heat sink from the system board (2). NOTE: Thoroughly clean thermal material from the surfaces of the system board component (1) and the heat sink (2) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material. Reverse this procedure to install the heat sink.
Display assembly – non-touch NOTE: Touch displays are spared only as whole assemblies. Non-touch displays are spared only at the subcomponent level. Non-touch assemblies are not spared as whole units. Description Spare part number Display panel assembly, touch, for use in models without WWAN L01073-001 Display panel assembly, touch, for use in models with WWAN L01074-001 Before disassembling the display assembly, follow these steps: 1. Shut down the computer.
74 3. Remove the display bezel (5). 4. If it is necessary to remove or replace the display panel, remove the 4 Phillips M2.0×2.0 screws (1) that secure the display panel to the enclosure. 5. Rotate the display panel onto the keyboard (2) to gain access to the display cable connector on the back of the panel. 6. Lift the tape from atop the connector on the display panel (1), lift the connector latch (2), and then disconnect the cable from the panel (3).
7. Remove the panel (4). 8. To remove the display enclosure, remove the 4 Phillips broad head M2.5×2.5 screws (1) from the bottom of the display hinges and the 2 Phillips M2.0×2.0 screws (2) from the inside of the display hinges.
9. Separate the display enclosure from the hinges. 10. To remove the display hinges and brackets, remove the 4 Torx T8 2.5×4.0 screws (1) that secure the hinges to the computer, and then slide the hinges toward each other to remove them (2).
11. If it is necessary to replace the WWAN antennas, peel the antennas from the display enclosure (1), remove the cables from the clips in the sides of the enclosure (2), and then lift the cables and antennas from the enclosure (3). 12. If it is necessary to replace the WLAN antennas, peel the antennas from the display enclosure (1), remove the cables from the clips in the sides of the enclosure (2), and then lift the cables and antennas from the enclosure (3).
13. If it is necessary to remove or replace the IR camera, disconnect the cable from both sides of the camera (1), and then peel the camera module up to remove it from the adhesive that secures it to the enclosure (2) . 14. If it is necessary to remove or replace the HD camera, disconnect the cable from the camera (1), and then peel the camera module up to remove it from the adhesive that secures it to the enclosure (2) .
15. If it is necessary to remove or replace the IR display/camera cable, lift the cable from under the tab that secures it to the enclosure (1), and then remove the cable from the display enclosure (2). 16. If it is necessary to remove or replace the HD display/camera cable, remove the cable from under the tab that secures it to the enclosure (1), and then remove the cable from the display enclosure (2). Reverse this procedure to reassemble the touch display assembly.
Power cable Description Spare part number Power cable L01048-001 Before removing the power cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Place the computer in “Battery Safe mode” (Battery Safe mode on page 32). 3. Disconnect all external devices connected to the computer. 4.
7 Computer Setup (BIOS), TPM, and HP Sure Start Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
1. Start Computer Setup. See Starting Computer Setup on page 81. 2. Select Main, and then select System Information. 3. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter. To check for later BIOS versions, see Downloading a BIOS update on page 83.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Changing the boot order using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: 1. Access the Boot Device Options menu: ● 2. Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu. Select a boot device, press enter, and then follow the on-screen instructions.
8 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. Using Remote HP PC Hardware Diagnostics (UEFI) settings (select products only) Your computer supports Remote HP PC Hardware Diagnostics (UEFI). This is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer.
9 Backing up, restoring, and recovering This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP Support Assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Select the question mark icon in the taskbar.
You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 88. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted.
NOTE: You must be connected to the Internet to access the Get help app. Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: ● Not all methods are available on all products. Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get help app.
● To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 87. ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. You can find contact information from the HP website. Go to http://www.hp.
1. If possible, back up all personal files. 2. Insert the HP Recovery media, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 91. 3. Follow the on-screen instructions.
10 Specifications Computer specifications Metric U.S. Depth 234.0 mm 9.21 in Width 326.0 mm 12.83 in Height (non-touch) 19.8 mm 0.78 in Height (touch) 21.4 mm 0.84 in Non-touch, M.2 SSD, 1.49 kg 3.28 lbs Non-touch, hard drive 1.59 kg 3.50 lbs Touch, M.2 SSD, 1.75 kg 3.85 lbs Touch, hard drive 1.85 kg 4.07 lbs Dimensions Weight (1 DIMM, WLAN, webcam, no fingerprint reader, no WWAN) Input power Operating voltage 19.0 V dc @ 4.74 A – 90 W or 18.5 V dc @ 3.
Metric Nonoperating U.S. 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 33.8-cm (13.3-in) display specifications Metric U.S. Active diagonal size 33.8-cm 13.3-in Resolution 1366x768 (HD) 1920x1080 (FHD) Surface treatment Anti-glare Brightness 220 nits (typical) Viewing angle SVA (HD) UWVA (FHD) Width 3.0 mm (HD) 2.
Hard drive specifications 1-TB* 500-GB* 500-GB* hybrid Height 7.0 mm 7.0 mm 7.0 mm Width 70 mm 70 mm 70 mm Weight 115 g 101 g or 95 g 95 g Interface type SATA SATA SATA Transfer rate 100 MB/sec 100 MB/sec 100 MB/sec Security ATA security ATA security ATA security Single track 1.
Solid-state drive specifications 128-GB* 256-GB* 512-GB* Height 1.0 mm 1.0 mm 1.0 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.
11 Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning message. The computer will reboot. i.
Nonvolatile memory usage Nonvolatile Memory Type HP Sure Start flash (select models only) Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? 8 MBytes No Yes What is the purpose of this memory? Provides protected backup of critical System BIOS code, EC firmware, and critical computer configuration data for select platforms that support HP Sure Start.
Nonvolatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? product, and then follow the on-screen instructions. Intel Management 1.5 MBytes or 7 Engine Firmware MBytes (present only in select Elite or Z models. For more information, go to http://www.hp.com/ support.
Questions and answers 1. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and answer 6 for steps to securely erase data. Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for information about resetting the keys. 2. a.
IMPORTANT: Resetting will result in the loss of information. These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about resetting the keys. 7. a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. b. Select Main, and then select Reset Security to Factory Defaults. c. Follow the on-screen instructions. d.
12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Country/region Accredited agency Applicable note number Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 South Africa SABS 1 South Korea KTL 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 6 Thailand TISI 1 The United Kingdom ASTA 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size.
13 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter, spare part numbers 25 action keys using 14 action keys, identifying 13 antennas disconnecting 37 audio, product description 2 audio-out (headphone)/audio-in (microphone) combo jack, identifying 7 B backups 87 base enclosure, spare part number 20 battery removing 65 spare part number 19, 65 battery light 6 BIOS determining version 82 downloading an update 83 updating 82 Bluetooth card spare part number 37 Bluetooth label 16 boot order changing 91 changing using the f9 prompt 84 bottom 16
heat sink removal 71 spare part number 19 Hinge Kit spare part number 22 hot keys microphone mute 14 HP PC Hardware Diagnostics (UEFI) using 85 HP Recovery Manager correcting boot problems 91 starting 90 HP Recovery media creating 87 recovery 90 HP Recovery partition recovery 90 removing 91 HP Sure Start 101 I integrated camera light, identifying 9 internal microphones, identifying 9 J jacks audio-out (headphone)/audio-in (microphone) combo 7 network 6 RJ-45 (network) 6 K keyboard product description 3 remo
processors 1 product name 1 security 4 serviceability 5 wireless 2 product name 1 product name and number, computer 16 R recover options 89 recovery discs 88, 90 HP Recovery Manager 89 media 90 starting 90 supported discs 88 system 89 USB flash drive 90 using HP Recovery media 88 recovery media creating 87 creating using HP Recovery Manager 88 recovery partition removing 91 regulatory information regulatory label 16 wireless certification labels 16 removal/replacement preliminaries 27 procedures, Authorized
WWAN antennas, identifying 9 WWAN module removal 39 spare part numbers 39 108 Index
