OMEN by HP 15 Laptop PC Maintenance and Service Guide
© Copyright 2018, 2019 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. DisplayPort and the DisplayPort logo are trademarks owned by the Video Electronics Standards Association (VESA) in the United States and other countries. Intel, Core, Optane and Thunderbolt are trademarks of Intel Corporation in the U.S. and other countries. Miracast is a trademark of Wi-Fi Alliance.
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for authorized service provider only parts," can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
vi Safety warning notice
Table of contents 1 Product description ....................................................................................................................................... 1 Model numbers: 15-dc1000~15-dc1999, 15t-dc100 ........................................................................................... 1 Model numbers: 15-dc0000~15-dc0999, 15t-dc000 ........................................................................................... 5 2 Getting to know your computer ......................
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 34 Component replacement procedures .................................................................................................................. 34 Preparation for disassembly ............................................................................................................. 34 Base enclosure ........................................................................
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 73 Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 73 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) ..................................................................................................... 73 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) .........................
x
1 Product description Model numbers: 15-dc1000~15-dc1999, 15t-dc100 Table 1-1 Product components and their descriptions Category Details Product Name OMEN by HP 15 Laptop PC Model Number (Service Tag Down): 15-dc1000~15-dc1999 CTO Model: 15t-dc100 Processor Intel® 8th generation Intel Core® i7 processors Intel Core i7-9750H (2.6 GHz, turbo up to 4.5 GHz), 2666 MHz/9 MB L3, hexa core, TDP 45 W (all models) Intel Core i7-8750H (2.2 GHz, turbo up to 4.
Table 1-1 Product components and their descriptions (continued) Category Details FHD (1920 × 1080), WLED, antiglare, slim, UWVA, 45% CG, 60 Hz, eDP, narrow bezel; typical brightness: 220 nits FHD (1920 × 1080), WLED, antiglare, slim, UWVA, 45% CG, eDP 1.2 + PSR, narrow bezel; typical brightness: 250 nits FHD (1920 × 1080), WLED, antiglare, ultra slim, UWVA, 72% CG, eDP 1.2 + PSR, narrow bezel; typical brightness: 300 nits FHD (1920 × 1080), WLED, antiglare, ultra slim, UWVA, 72% CG, 144 Hz, eDP 1.
Table 1-1 Product components and their descriptions (continued) Category Details Dual array digital microphone with appropriate beam-forming, echo-cancellation, noisesuppression software 720p by 30 frames per second BANG & OLUFSEN audio with OMEN Audio Control Panel Supports HP Audio Boost 2.0 (with discrete amplifier) Supports DTS Headphone X Dual speakers Ethernet Integrated 10/100/1000 NIC Wireless Integrated wireless options with dual antennas Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth® 4.
Table 1-1 Product components and their descriptions (continued) Category Details External media cards HP Multi-Format Digital Media Card Reader Supports SD™/SDHC™/SDXC™ Push-push insertion/removal Keyboard/pointing devices Keyboard Full-size backlit 3-coat paint island-style keyboard with numeric keypad Full-size backlit 3-coat paint island-style keyboard with numeric keypad; special highlight for WASD keys; supports 26-key NKRO anti-ghosting keys Touchpad requirements Touchpad with image sensor Multit
Table 1-1 Product components and their descriptions (continued) Category Details Windows 10 Home 64 Plus Windows 10 Home 64 Plus Web/Kiosk Windows 10 Home 64 Plus Single Language Windows 10 Home 64 Plus Single Language Africa Market PPP Windows 10 Home 64 Plus Single Language APAC EM PPP Windows 10 Home 64 Plus Single Language India Market PPP Windows 10 Home 64 Plus Single Language Indonesia Market PPP Windows 10 Home 64 Single Language Windows 10 Home 64 Single Language Africa Market PPP Windows 10 Home
Table 1-2 Product components and their descriptions (continued) Category Details GeForce GTX 1070 (N17EG2) GeForce GTX 1060 (N17EG1) GeForce GTX 1050 Ti (N17P-G1) GeForce GTX 1050 (N17PG0) Intel Core i5-8300H (2.3 GHz, turbo up to 4.
Table 1-2 Product components and their descriptions (continued) Category Details GeForce GTX 1070 (N17EG2) GeForce GTX 1060 (N17EG1) NVIDIA N17P-G1 (GeForce GTX 1050 Ti) with up to 4096 MB of dedicated video memory (256 M × 32 GDDR5 7 Gbps × 4 PCs, 1.5 V/7 Gbps) GeForce GTX 1050 Ti (N17P-G1) GeForce GTX 1050 (N17PG0) √ Support Non-G-Sync only NVIDIA N17P-G0 (GeForce GTX 1050) with up to 4096 MB of dedicated video memory (256 M × 32 GDDR5 7 Gbps × 4 PCs, 1.
Table 1-2 Product components and their descriptions (continued) Category Details GeForce GTX 1070 (N17EG2) GeForce GTX 1060 (N17EG1) GeForce GTX 1050 Ti (N17P-G1) GeForce GTX 1050 (N17PG0) Single hard drive configurations √ √ √ √ 1 TB (7200) 9.5 mm/7.2 mm √ √ √ √ PCIe NVMe TLC M.2 solid-state drive √ √ √ √ 256 GB √ √ √ √ 512 GB √ √ √ √ Dual storage configurations √ √ √ √ 128 GB, PCIe, NVMe, TLC, M.2, solid-state drive + 1 TB (7200) 9.5 mm/7.
Table 1-2 Product components and their descriptions (continued) Category Details GeForce GTX 1070 (N17EG2) GeForce GTX 1060 (N17EG1) GeForce GTX 1050 Ti (N17P-G1) GeForce GTX 1050 (N17PG0) Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) √ √ √ √ Integrated Wireless options with dual antennas (M.2/MIPI/BRI) √ √ √ √ Intel Dual Band Wireless-AC 9560 802.
Table 1-2 Product components and their descriptions (continued) Category GeForce GTX 1070 (N17EG2) GeForce GTX 1060 (N17EG1) GeForce GTX 1050 Ti (N17P-G1) GeForce GTX 1050 (N17PG0) Support HP Sleep & Charge √ √ √ √ Intel Thunderbolt 3 SP design √ √ External media cards HP 2-in-1 multiformat Digital Media Reader Slot with push-push technology. Reads data from and writes data to digital memory cards such as micro SD/SDHC/SDXC.
Table 1-2 Product components and their descriptions (continued) Category Operating system Details GeForce GTX 1070 (N17EG2) GeForce GTX 1060 (N17EG1) GeForce GTX 1050 Ti (N17P-G1) GeForce GTX 1050 (N17PG0) Mini security cable lock √ √ √ √ Preinstalled: √ √ √ √ √ √ √ √ Windows 10 Home ML √ √ √ √ Windows 10 Home Plus ML √ √ √ √ Windows 10 Home EM/SL √ √ √ √ Windows 10 Home Plus EM/SL √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
Table 1-2 Product components and their descriptions (continued) Category Details GeForce GTX 1070 (N17EG2) GeForce GTX 1060 (N17EG1) GeForce GTX 1050 Ti (N17P-G1) GeForce GTX 1050 (N17PG0) Windows 10 Home EM/SL APAC PPP √ √ √ √ FreeDOS 2.
2 Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Table 2-1 Right-side components and their descriptions Component (1) Description Drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive.
Left side Table 2-2 Left-side components and their descriptions Component Description (1) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. (2) Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.
Rear NOTE: Refer to the image that most closely matches your computer. Table 2-3 Rear components and their descriptions Component (1) Description Vents Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (2) RJ-45 (network) jack/status lights Connects a network cable. ● White: The network is connected.
Table 2-3 Rear components and their descriptions (continued) Component Description NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Display Table 2-4 Display components and their descriptions Component Description (1) Internal microphones Record sound. (2) Camera light On: The camera is in use. (3) Camera Allows you to video chat, record video, and record still images.
Keyboard area Touchpad Table 2-5 Touchpad components and their descriptions Component Description (1) Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. (2) Left touchpad button Functions like the left button on an external mouse. (3) Right touchpad button Functions like the right button on an external mouse.
Lights Table 2-6 Lights and their descriptions Component (1) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. (2) Caps lock light On: Caps lock is on, which switches the key input to all capital letters.
Button Table 2-7 Button and its description Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. IMPORTANT: Pressing and holding down the power button results in the loss of unsaved information.
Special keys Table 2-8 Special keys and their descriptions Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes specific functions when pressed in combination with another key. (3) Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. (4) Action keys Execute frequently used system functions.
Bottom Table 2-9 Bottom components and their descriptions Component Description (1) Speakers Produce sound. (2) Vents Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.
Table 2-10 Service label components Component (1) HP product name (2) Model number (3) Product ID (4) Serial number (5) Warranty period Table 2-11 Service label components Component 22 (1) HP product name (2) Product ID (3) Serial number (4) Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer.
3 Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Table 3-1 Computer major components and their descriptions Item Component (1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 26. (2) Keyboard/top cover (includes keyboard cable). For a complete list of keyboard/top covers see Keyboard/top cover on page 68.
Table 3-1 Computer major components and their descriptions (continued) Item (21) (22) (23) (24) (25) Component Spare part number 128 GB L24339-001 256 GB L24340-001 512 GB L24341-001 16 GB Optane Memory Module L24342-001 32 GB Optane Memory Module + 512 GB solid-state drive L51797-001 WLAN module Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 915623-001 Intel Dual Band Wireless-AC 9560 802.
Display assembly subcomponents Table 3-2 Display components and their descriptions Item Component Spare part number (1) Display bezel L24389-001 (2) Display panel (3) 26 15.6 in, FHD, 60 Hz L24374-001 15.6 in, FHD, 144 Hz L24376-001 15.6 in, FHD, 60 Hz, 300 nits L47065-001 15.6 in, FHD, 240 Hz, 300 nits L62800-001 15.
Table 3-2 Display components and their descriptions (continued) Item Component Spare part number (4) Display hinge (includes left and right display hinges) L24386-001 (5) Display hinge bracket, includes display tape L24387-001 (6) Display support bracket L24385-001 (7) Display panel cable (includes camera/microphone module cable) FHD 60 Hz, 30 pin L24382-001 FHD 144 Hz/UHD, 40 pin L24384-001 FHD 240 Hz L63080-001 (8) WLAN antenna (includes left and right WLAN cables and transceivers) L2
Table 3-3 Miscellaneous parts and their descriptions (continued) 28 Component Spare part number For use in Europe, C13 L22333-001 For use in Europe, C5 L22321-001 For use in India, C13 L22624-001 For use in India, C5 L22343-001 For use in Israel, C13 L22335-001 For use in Israel, C5 L22323-001 For use in Italy, C13 L22103-001 For use in Italy, C5 L22105-001 For use in Japan, C13 L22344-001 For use in Japan, C5 L22330-001 For use in North America, C5 L22319-001 For use in North Amer
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Non-marking, non-conductive pry tool ● Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to electronic components: ● Wrist straps are flexible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin.
● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10 resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes
5 Removal and replacement procedures for Customer Self-Repair parts This chapter provides removal and replacement procedures for Customer Self-Repair parts. NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.
1. Turn the computer upside down on a flat surface. 2. Remove the two Phillips 10 mm screws (1). 3. Remove the six Phillips 4 mm screws (2). 4. Open the display (1) at a 90° angle and then place the display back down.
5. Push in on the top cover (2), and then release the clips (3) securing the base enclosure. 6. Shake the left and right sides (1) to release the base enclosure, and then lift the base enclosure (2) to remove it. Reverse the removal procedures to install the base enclosure.
Hard drive (HDD) Table 5-2 Hard drive description and part number Description Spare part number Hard drive 1 TB, 7200 rpm, 9.5 mm, 2.5 in 766644-001 2 TB, 5400 rpm, 7 mm, 2.5 in 912487-850 Hard drive dummy L24367-001 Hard drive cable connector 929450-001 Hard drive brackets 929561-001 Before removing the hard drive, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 34). 2. Remove the base enclosure (see Base enclosure on page 34).
4. If it is necessary to replace the hard drive bracket, remove the brackets (1) from the hard drive, and then remove the cable connector (2) from the hard drive. Reverse this procedure to install the hard drive.
Solid-state drive (SSD) Table 5-3 Solid-state drive description and part number Description Spare part number Solid-state drive 128 GB L24339-001 256 GB L24340-001 512 GB L24341-001 16 GB Optane Memory Module L24342-001 32 GB Optane Memory Module + 512 GB solid-state drive L51797-001 Before removing the solid-state drive, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 34). 2. Remove the base enclosure (see Base enclosure on page 34).
Memory modules NOTE: Primary and expansion memory is installed in a side-by-side configuration in the bottom of the computer. If only one memory module is installed, it must be installed in the socket labeled “1”. NOTE: Two additional memory slots are available under the system board. These are not customer selfrepair parts. Table 5-4 Memory module description and part number Description Spare part number 4 GB, 2666 MHz, 1.2 v, DDR4 L10598-850 8 GB, 2666 MHz, 1.2 v, DDR4 937236-850 16 GB, 2666 MHz, 1.
2. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The socket labeled “2” houses the expansion memory module and the socket labeled “1” houses the primary memory module. The removal procedure is the same for both memory sockets. Reverse this procedure to install a memory module.
WLAN module Table 5-5 WLAN module description and part number Description Spare part number Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 915623-001 Intel Dual Band Wireless-AC 9560 802.
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
6 Removal and replacement procedures for authorized service provider parts This chapter provides removal and replacement procedures for Authorized Service Provider only parts. CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. CAUTION: This computer does not have user-replaceable parts.
Battery Table 6-1 Battery description and part number Description Spare part number 4 cell 70 Whr 4.55 Ahr LI SR04070XL-PL 917724-855 3 cell 52 Whr 4.55 Ahr LI SR03052XL-PL L08855-855 Before removing the battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Speakers Table 6-2 Speaker description and part number Description Spare part number Speaker assembly (includes cable) L14368-001 Before removing the speaker, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 34). 2. Remove the base enclosure (see Base enclosure on page 34). 3. Remove the battery (see Battery on page 45). 4. Remove the hard drive (see Hard drive (HDD) on page 37). 5.
Smart card board Table 6-3 Smart card board description and part number Description Spare part number Smart card board L14374-001 Before removing the card reader, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 34). 2. Remove the base enclosure (see Base enclosure on page 34). 3. Remove the battery (see Battery on page 45). 4. Remove the hard drive (see Hard drive (HDD) on page 37). 5.
Fans Table 6-4 Fan description and part number Description Spare part number Fans N17E/N18E L24359-001 N17P/N18P L29081-001 Fans support brackets N17E/N18E L24362-001 N17P/N18P L24363-001 Vent support brackets L24361-001 Before removing the fans, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 34). 2. Remove the base enclosure (see Base enclosure on page 34). 3. Remove the battery (see Battery on page 45). 4.
Remove the fan brackets: 1. Release the three screws (1) that secure the fan brackets to the computer. 2. Remove the fan brackets (2) from the computer. NOTE: To completely remove the right bracket, disconnect the power connector cable from the system board (see Power connector cable on page 50). Remove the fans: 1. Disconnect the fan cable (1). 2. Remove the Phillips M5 screws (2) that secure the fan to the computer. 3. Remove the fans from the computer (3).
Power connector cable Table 6-5 Power connector cable description and part number Description Spare part number Power connector cable L24348-001 Before removing the power connector cable, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 34). 2. Remove the base enclosure (see Base enclosure on page 34). 3. Remove the battery (see Battery on page 45). 4. Remove the hard drive (see Hard drive (HDD) on page 37). 5.
Audio board Table 6-6 Audio board description and part number Description Spare part number Audio board L24346-001 Before removing the audio board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 34). 2. Remove the base enclosure (see Base enclosure on page 34). 3. Remove the battery (see Battery on page 45). 4. Remove the hard drive (see Hard drive (HDD) on page 37). 5. Remove the solid-state drive (see Solid-state drive (SSD) on page 39). 6.
USB board Table 6-7 USB board description and part number Description Spare part number USB board L24349–001 USB board cable L24350–001 Before removing the USB board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 34). 2. Remove the base enclosure (see Base enclosure on page 34). 3. Remove the battery (see Battery on page 45). 4. Remove the hard drive (see Hard drive (HDD) on page 37). 5.
System board NOTE: All system board spare part kits include replacement thermal material.
Table 6-8 System board description and part number (continued) Description Spare part number GeForce GTX 1060, 3 GB (G-Sync models) L36478-xx1 GeForce GTX 1060, 6 GB (G-Sync models) L40551-xx1 Before removing the system board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 34). 2. Remove the base enclosure (see Base enclosure on page 34). 3. Remove the battery (see Battery on page 45). 4. Remove the hard drive (see Hard drive (HDD) on page 37).
2. Remove the plastic guides (1) and M2.5x4 Phillips head screws (2).
3. Pull the system board (1) up to disengage the connectors, and then remove the system board (2). 4. Release the USB cable (1), and then disconnect the audio board cable (2) from the bottom of the system board. Reverse this procedure to install the system board.
1. Prepare the computer for disassembly (Preparation for disassembly on page 34). 2. Remove the base enclosure (see Base enclosure on page 34). 3. Remove the battery (see Battery on page 45). 4. Remove the hard drive (see Hard drive (HDD) on page 37). 5. Remove the solid-state drive (see Solid-state drive (SSD) on page 39). 6. Remove the power connector cable (see Power connector cable on page 50). 7. Remove the fans (see Fans on page 48). Remove the heat sink: 1.
Reverse this procedure to install the heat sink.
Touchpad board Table 6-10 Touchpad board description and part number Description Spare part number Touchpad bracket L24356-001 Touchpad board L24355-001 Before removing the touchpad board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 34). 2. Remove the base enclosure (see Base enclosure on page 34). 3. Remove the battery (see Battery on page 45). 4. Remove the hard drive (see Hard drive (HDD) on page 37). 5.
6. Release the plastic clips (4) securing the board to the computer, and then remove the board. Reverse this procedure to install the touchpad board.
Power button board Table 6-11 Power board button description and part number Description Spare part number Power button board L14374-001 Before removing the power button board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 34). 2. Remove the base enclosure (see Base enclosure on page 34). 3. Remove the battery (see Battery on page 45). 4. Remove the hard drive (see Hard drive (HDD) on page 37). 5.
Display assembly NOTE: Display assemblies have spare parts only at the subcomponent level. Additional display assembly spare part information is available at Display assembly subcomponents on page 26. Before removing the display assembly, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 34). 2. Remove the base enclosure (see Base enclosure on page 34). 3. Remove the battery (see Battery on page 45). 4.
5. To remove the display bezel, flex the top (1) of the bezel, the inside edges of the left and right sides (2), and then the bottom (3) of the bezel until it disengages from the display enclosure. 6. Remove the display bezel (4). 7.
8. If it is necessary to remove the display panel from the enclosure, pull the display adhesive strips (1), and then rotate the panel (2) forward. 9. On the back of the display panel, lift the tape from atop the connector and then remove the cable (1). 10. Remove the panel (2).
11. If it is necessary to replace the display hinges, remove the four Phillips M2.5x11.0 screws (1) that secure each hinge, and then remove the hinges (2) from the display enclosure.
12. If it is necessary to replace the display hinge brackets, remove the six Phillips screws (1) that secure each bracket, and then remove the bracket (2) from the display enclosure. 13. If it is necessary to replace the display cable, release the cable from adhesive (1), release the cable from the routing path (2) on the bottom of the display enclosure, and then remove the cable (3).
14. If it is necessary to replace the WLAN antenna cables, peel the antennas from the top of the display enclosure (1), remove the antenna cables from the routing path on the bottom of the display enclosure (2), and then remove the antenna cables. NOTE: The WLAN antennas are included with the display enclosure spare part. Reverse this procedure to reassemble and install the display assembly.
Keyboard/top cover NOTE: table. The table below lists an XXX extension. The country part number extensions are listed in the next NOTE: The keyboard cable is included.
7 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
To check for later BIOS versions, see Downloading a BIOS update on page 70. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
8 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it.
Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash drive. The tool is downloaded to the selected location.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard. NOTE: If you need to stop a diagnostic test, press esc. Starting HP PC Hardware Diagnostics UEFI To start HP PC Hardware Diagnostics UEFI, follow these steps: 1. Turn on or restart the computer, and quickly press esc. 2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a.
1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer.
● Set a location for storing the test results. You can also set the user name and password settings used for uploads. ● Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. 2. Select Advanced, and then select Settings. 3. Make your customization selections. 4.
9 Backing up, restoring, and recovering This chapter provides information about the following processes, which are standard procedure for most products: ● Backing up your personal information—You can use Windows tools to back up your personal information (see Using Windows tools on page 76). ● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows tools on page 76).
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Restoring and recovery Restoring, resetting, and refreshing using Windows tools Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using Windows tools on page 76.
10 Specifications Table 10-1 Computer specifications Metric U.S. Width 360 mm 14.17 in Depth 263 mm 10.35 in Height 25 mm 0.98 in SSD+52 W battery+N17P 2.324 kg 5.12 lbs HD+52W battery+N17P 2.386 kg 5.26 lbs HD+70W battery+N17P 2.450 kg 5.40 lbs SSD+70W battery+N17E 2.458 kg 5.42 lbs HD+70W battery+N17E 2.520 kg 5.56 lbs Input power Rating Operating voltage and current 19.5 V dc @ 6.9 A – 135 W Computer dimensions Weight 19.5 V dc @ 7.70 A – 150 W 19.5 V dc @ 10.
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for specific countries and regions Table 11-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's R
Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element. 3.
12 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter and battery light, identifying 13 AC adapter, spare part numbers 27 action keys identifying 20 airplane mode key 20 antenna spare part numbers 27 audio board removal 51 spare part number 24, 51 audio cable spare part number 24 audio, product description 2, 8 audio-in (microphone) jack, identifying 14 audio-out (headphone)/audio-in (microphone) combo jack, identifying 14 B backup, creating 76 backups 76 base enclosure removing 34 spare part number 34 base enclosure, spare part numbers 25 b
HDD removal 37 spare part numbers 37 HDMI port identifying 15 HDMI to VGA adapter, spare part number 27 heat sink removal 56 spare part number 25, 56 hinge spare part number 27 HP PC Hardware Diagnostics UEFI downloading 73 starting 73 using 72 HP PC Hardware Diagnostics Windows downloading 71 installing 72 using 71 HP Recovery Manager correcting boot problems 77 HP Recovery media recovery 77 I internal card expansion, product description 3, 9 internal microphones, identifying 16 J jacks audio-in (microphon
PRT SC key 20 R recovery 76 discs 77 HP Recovery partition 77 media 77 USB flash drive 77 recovery media creating using HP Cloud Recovery Download Tool 76 creating using Windows tools 76 regulatory information regulatory label 22 wireless certification labels 22 Remote HP PC Hardware Diagnostics UEFI settings customizing 74 using 74 removal/replacement procedures 34, 44 restoring 76 right side components 13 RJ-45 (network) jack, identifying 15 RJ-45 (network) status lights, identifying 15 S Screw Kit, spa
