Maintenance and Service Guide

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 34
Component replacement procedures .................................................................................................................. 34
Preparation for disassembly ............................................................................................................. 34
Base enclosure .................................................................................................................................. 34
Hard drive (HDD) ................................................................................................................................ 37
Solid-state drive (SSD) ...................................................................................................................... 39
Memory modules ............................................................................................................................... 40
WLAN module .................................................................................................................................... 42
6 Removal and replacement procedures for authorized service provider parts .................................................... 44
Component replacement procedures .................................................................................................................. 44
Battery ............................................................................................................................................... 45
Speakers ............................................................................................................................................ 46
Smart card board ............................................................................................................................... 47
Fans ................................................................................................................................................... 48
Power connector cable ...................................................................................................................... 50
Audio board ....................................................................................................................................... 51
USB board .......................................................................................................................................... 52
System board .................................................................................................................................... 53
Heat sink ............................................................................................................................................ 56
Touchpad board ................................................................................................................................. 59
Power button board .......................................................................................................................... 61
Display assembly ............................................................................................................................... 62
Keyboard/top cover ........................................................................................................................... 68
7 Using Setup Utility (BIOS) ............................................................................................................................. 69
Starting Setup Utility (BIOS) ................................................................................................................................ 69
Updating Setup Utility (BIOS) .............................................................................................................................. 69
Determining the BIOS version ........................................................................................................... 69
Downloading a BIOS update .............................................................................................................. 70
8 Using HP PC Hardware Diagnostics ................................................................................................................ 71
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 71
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 71
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 72
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 72
Installing HP PC Hardware Diagnostics Windows ............................................................................. 72
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 72
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 73
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